Gumbsie Car Rental レビュー 

Gumbsie Car Rental からの回答

2026年5月1日

Dear Richard,

Thank you for your fantastic feedback. We are delighted to hear that we were able to assist you at short notice and that you found the process quick, easy, and accommodating.

Providing a personal and reliable service is at the heart of what we do at Gumbsie Car Rental in Anguilla, so it is especially rewarding to know that your experience reflected this, right through to your airport drop off.

We truly appreciate your kind words and your support of our family business, and we look forward to welcoming you again for another seamless and enjoyable Anguilla car rental experience.

Warm regards,
The Gumbsie Car Rental Team

Gumbsie Car Rental からの回答

2026年5月1日 に公開

Dear Steve,

Thank you for your fantastic feedback. We are delighted to hear that you found our rates competitive, the cars clean and well presented, and that both delivery to your hotel and return at the ferry terminal were smooth and convenient.

At Gumbsie Car Rental in Anguilla, we aim to provide a seamless and flexible car hire experience from start to finish, so it is great to know we delivered on that during your visit.

We truly appreciate your kind words and look forward to welcoming you again for another easy and enjoyable Anguilla car rental experience.

Warm regards,
The Gumbsie Car Rental Team

Gumbsie Car Rental からの回答

2026年4月22日

Dear Elissa,

Thank you for your wonderful feedback and recommendation. We are delighted to hear that your car rental experience with Gumbsie Car Rental in Anguilla was smooth and hassle free from start to finish.

Providing convenient airport pickup, flexible ferry return options, and clear communication is all part of delivering a seamless car hire experience in Anguilla. We are especially pleased to know that you felt comfortable and reassured throughout the process.

It is great to hear that you enjoyed one of our new, clean, and well maintained vehicles, and that everything met your expectations.

We truly appreciate your support and look forward to welcoming you again for another perfect Anguilla car rental experience.

Warm regards,
The Gumbsie Car Rental Team

Gumbsie Car Rental からの回答

2026年4月22日

Dear Mitch,

Thank you for your fantastic feedback. We are delighted to hear that you enjoyed your SUV rental and that both pickup and drop off were smooth and convenient.

At Gumbsie Car Rental in Anguilla, we aim to provide flexible and reliable car hire, so it is great to know that extending your rental was easy and well supported by our team.

We truly appreciate your recommendation and look forward to welcoming you again for another seamless and enjoyable Anguilla car rental experience.

Warm regards,
The Gumbsie Car Rental Team

Gumbsie Car Rental からの回答

2026年4月17日

Dear Laura,

Thank you for your feedback, and we are sorry to hear that you feel this way about your experience.

At Gumbsie Car Rental in Anguilla, we take pride in providing transparent and fair service to all of our customers, including guests who may not speak English. We make every effort to clearly communicate rental terms, including agreed pickup and return times, at the time of booking and during vehicle handover.

In this case, while adjustments were made to the pickup, to an earlier one as requested by your parents, the return time remained as originally agreed, which resulted in an additional rental day being applied in line with our standard car hire policy. All charges processed reflect the agreed rental duration.

We would like to reassure you that no unauthorised charges are made, and we certainly do not take advantage of any customer. As you have been in contact with us via email, we remain fully committed to reviewing all details with you directly to ensure clarity and resolution.

We are proud to provide reliable and professional car rental in Anguilla, and we regret that your experience did not reflect this.

Warm regards,
The Gumbsie Car Rental Team

Gumbsie Car Rental からの回答

2026年4月13日

Dear Rocky,

Thank you for your kind words and for choosing Gumbsie Car Rental in Anguilla.

We are delighted to hear that you enjoyed the personalised service, from airport pickup to resort assistance and support throughout your stay. Providing a seamless, attentive, and reliable car rental experience in Anguilla is exactly what we strive for.

It is especially rewarding to know that our team’s care and follow up made a positive difference during your visit.

We truly appreciate your support and look forward to welcoming you again for another smooth and enjoyable Anguilla car hire experience.

Warm regards,
The Gumbsie Car Rental Team

Gumbsie Car Rental からの回答

2026年4月9日

Dear Renee,

Thank you for your feedback, and we are sorry to hear that your experience did not meet expectations.

The reservation for a 10 seater van was made by a member of your party one day prior to arrival. Due to a last minute extension by another guest, we were unable to provide the 10 seater and instead offered a full refund or a 7 seater vehicle with a partial refund. This option was accepted by your party’s booker, who chose to proceed with the 7 seater and an additional vehicle. As a gesture of goodwill, we also applied a discount to the additional car and provided a complimentary upgrade.

On the day of return, your booking was scheduled for 1pm. At 12:30pm, your party contacted us requesting a later return. We advised that the 7 seater had already been reserved for another guest arriving at 3pm. To accommodate your request, we offered a 5 seater vehicle for the additional time, however this option was declined and the 7 seater was retained until 3:30pm.

This extension unfortunately impacted the next guest, resulting in a similar situation to the one your party initially experienced.

In relation to the cleaning fee, our policy on vehicle condition is clearly outlined at the time of booking. As we maintain a fleet of new and well maintained vehicles for car rental in Anguilla, additional cleaning charges may apply where required.

We remain committed to providing transparent, fair, and reliable car hire in Anguilla, and we appreciate the opportunity to clarify these points.

Warm regards,
The Gumbsie Car Rental Team

Gumbsie Car Rental からの回答

2026年4月9日

Dear Chris,

Thank you for your wonderful feedback. We are delighted to hear that you had such a great experience with Gumbsie Car Rental in Anguilla.

Providing punctual airport pickup, friendly service with a warm welcome, and clean, well maintained vehicles is exactly what we strive for in delivering a high quality car rental experience in Anguilla. It is fantastic to know we met your expectations.

We truly appreciate your support and look forward to welcoming you again for your next trip to Anguilla for another seamless and enjoyable car hire experience.

Warm regards,
The Gumbsie Car Rental Team

Gumbsie Car Rental からの回答

2026年4月9日 に公開

Dear Mr Wedge,

Thank you for your kind feedback. We are delighted to hear that our team was able to accommodate your delayed arrival and ensure your car rental in Anguilla was ready for you at the port.

At Gumbsie Car Rental, we pride ourselves on providing flexible, reliable service, including ferry terminal pickup and support when travel plans change. Going the extra mile to deliver a smooth and stress free car hire experience in Anguilla is always our priority.

We truly appreciate you choosing Gumbsie Car Rental and look forward to welcoming you again for another seamless Anguilla car rental experience.

Warm regards,
The Gumbsie Car Rental Team

Gumbsie Car Rental からの回答

2026年4月7日

Dear Kimberly,

Thank you so much for your incredible loyalty and for choosing Gumbsie Car Rental in Anguilla for nearly 20 years. It truly means a great deal to us to have long term customers like you who continue to trust our service year after year.

We are delighted to hear that our team has consistently provided a reliable and welcoming experience, from meeting you at the ferry to ensuring your car rental in Anguilla is ready as soon as you arrive. Delivering responsive support and quickly resolving any issues is a key part of the seamless car hire experience we strive to offer.

Your recommendations to friends, family, and guests are sincerely appreciated and are the highest compliment we can receive.

We look forward to welcoming you again for many more years of enjoyable and stress free Anguilla car rental experiences.

Warm regards,
The Gumbsie Car Rental Team

Gumbsie Car Rental からの回答

2026年4月7日

Dear Gary,

Thank you for your continued support and for choosing Gumbsie Car Rental time and time again. We are delighted to hear that you have consistently had a great experience with us.

Providing reliable, friendly, and high quality car rental in Anguilla is our priority, and it is wonderful to know we have earned your trust for each of your visits.

We look forward to assisting you again this fall and welcoming you back for another seamless and enjoyable Anguilla car hire experience.

Warm regards,
The Gumbsie Car Rental Team

Gumbsie Car Rental からの回答

2026年4月7日 に更新

Dear Audrey,

Thank you for your kind feedback. We are delighted to hear that our team was able to meet you at the ferry terminal and ensure your car rental in Anguilla was ready, even with your delay.

Providing convenient ferry terminal pickup, flexible service, and a smooth, hassle free car hire experience in Anguilla is exactly what we aim to deliver. We are also pleased to know your return process was quick and easy.

We truly appreciate you choosing Gumbsie Car Rental and look forward to welcoming you again for another seamless Anguilla car rental experience.

Warm regards,
The Gumbsie Car Rental Team

Gumbsie Car Rental からの回答

2026年4月7日 に更新

Dear Ann,

Thank you for your kind words and for recognising our customer service. We are delighted to hear that your experience with Gumbsie Car Rental met your expectations.

Delivering friendly, reliable, and professional customer service is at the heart of what we do, alongside providing high quality car rental in Anguilla that our guests can depend on.

We truly appreciate you choosing Gumbsie Car Rental and look forward to welcoming you again for another seamless and enjoyable Anguilla car hire experience.

Warm regards,
The Gumbsie Car Rental Team

Gumbsie Car Rental からの回答

2026年4月7日

Dear MB,

Thank you for your wonderful feedback. We are delighted to hear that our team was able to assist you quickly and turn your situation into a smooth and stress free experience.

At Gumbsie Car Rental in Anguilla, we pride ourselves on delivering flexible, customer focused service, including airport car rental support and personalised assistance when plans change. Going the extra mile to ensure your car hire experience in Anguilla is seamless is always our priority.

We truly appreciate you choosing Gumbsie Car Rental and look forward to welcoming you again for another easy and enjoyable Anguilla car rental experience.

Warm regards,
The Gumbsie Car Rental Team

Gumbsie Car Rental からの回答

2026年4月7日

Dear Philip,

Thank you for your continued support over the years. It truly means a great deal to us to have loyal customers like you who return to Gumbsie Car Rental time and time again.

We are delighted to hear that you consider us the best. Providing reliable, friendly, and personalised car rental in Anguilla is exactly what we strive for, and your feedback reassures us that we are delivering on that promise.

We look forward to welcoming you again soon for another seamless and enjoyable Anguilla car hire experience.

Warm regards,
The Gumbsie Car Rental Team

Gumbsie Car Rental からの回答

2026年4月7日

Dear Karen,

Thank you for your feedback, and we are very sorry to hear about the disruption to your travel plans due to the severe weather conditions.

At Gumbsie Car Rental in Anguilla, we offer flexible booking options, including pay on arrival and advance purchase rates. The reservation selected was part of a promotional car rental rate, which carries specific terms and conditions, including prepayment and a non refundable policy. This allows us to offer more competitive pricing for car hire in Anguilla.

That said, as a gesture of goodwill, we provided a customer credit for a future Anguilla car rental so that you can still enjoy a seamless experience with us on your next visit.

We truly value your long history of travelling to Anguilla and hope to have the opportunity to welcome you again with the reliable service and quality vehicles we are known for.

Warm regards,
The Gumbsie Car Rental Team

Gumbsie Car Rental からの回答

2026年4月7日

Dear Adnohr,

Thank you for your continued support and kind words. It truly means a lot to hear that renting with Gumbsie Car Rental feels like coming home to family. That personal touch is at the heart of what we do.

We are also delighted that you are enjoying our new fleet of vehicles. At Gumbsie Car Rental in Anguilla, we are committed to offering modern, reliable cars alongside a friendly and personalised car hire experience.

We look forward to welcoming you back next spring for another seamless and enjoyable Anguilla car rental experience.

Warm regards,
The Gumbsie Car Rental Team

Gumbsie Car Rental からの回答

2026年4月7日

Dear Tom,

Thank you for sharing your experience. We are delighted to hear that despite your flight delay, our team was able to support you with a smooth and convenient car rental experience in Anguilla.

At Gumbsie Car Rental, we understand that travel plans can change, so we aim to provide flexible car hire in Anguilla, including late night vehicle delivery directly to your resort whenever possible. We are pleased to know the alternative vehicle met your needs and that your drop off process was quick and easy.

We truly appreciate you choosing Gumbsie Car Rental in Anguilla and look forward to welcoming you again for another reliable and hassle free car rental experience.

Warm regards,
The Gumbsie Car Rental Team

Gumbsie Car Rental からの回答

2026年4月7日 に公開

Dear Rossana,

Thank you for your wonderful feedback. We are delighted to hear that our Gumbsie representative was ready to welcome you at Blowing Point Ferry Terminal and that your car rental experience in Anguilla was smooth and effortless from the moment you arrived.

Providing convenient pickup directly at the ferry dock, along with brand new, well maintained vehicles, is part of our commitment to delivering a seamless and reliable car hire service in Anguilla.

We truly appreciate you choosing Gumbsie Car Rental and look forward to welcoming you again for another easy and enjoyable Anguilla car rental experience.

Warm regards,
The Gumbsie Car Rental Team

Gumbsie Car Rental からの回答

2026年4月7日

Dear Nils,

Thank you for your great feedback. We are pleased to hear that the car was in excellent condition and that your drop off experience was quick and easy.

At Gumbsie Car Rental in Anguilla, we focus on providing well maintained vehicles and a smooth, hassle free car hire experience from pickup to return. It is fantastic to know we delivered that for you.

We appreciate you choosing Gumbsie for your Anguilla car rental and look forward to welcoming you again for another reliable and convenient experience.

Warm regards,
The Gumbsie Car Rental Team