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5つ星のうち3の評価

I hate leaving less than 5 star reviews but I feel this is very overpriced and that was with the 25% discount. I’ve given it 3 because you get some good stuff in there but I’m going to have to giv... もっと見る

企業が回答しました

5つ星のうち5の評価

Fantastic lil company selling sub boxes that are what cats and owners want. Items are quality and arrive on time. My cats adored their recent box so much so Maisie’s under bed bunny kicking the bunny... もっと見る

企業が回答しました

5つ星のうち5の評価

I really look forward to our monthly box from Gus and Bella - our cats devour the treats and love the toys. There’s always a ‘wow’ or an ‘awww’ moment when I check out the human gifts too - they’re cu... もっと見る

企業が回答しました

5つ星のうち5の評価

The G&B box is a subscription that myself and my two cats look forward to every month! Every single time we are astounded at the thought, love and care that has gone into the curation. From toys and t... もっと見る

企業が回答しました

企業情報

  1. イベント・エンターテインメント

当該企業による記述

Gus & Bella Box is the subscription box for cats - and their humans! Each month we'll deliver toys and natural treats for your cat, and cat-themed/wellness goodies for you, all tailored to a monthly theme. You can also purchase as a one-off gift box.


連絡先

4.7

優良

TrustScore 5段階評価の4.5

292件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

最近のレビュー依頼の記録はありません

この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。

この企業のTrustpilot 利用方法

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4.7

すべてのレビュー

(292)

過去12か月のレビュー数: 13件

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Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち5の評価

The box that keeps on giving

We have been receiving Gus & Bella monthly boxes for 3 months and both my Daughter and I get excited around the delivery date. The contents of the box is always such a beautiful suprise; filled with goodies for both human species and feline species. The toys are a huge hit, and deffinatly contain a potent hit of the cat crack (catnip). Pedro, our feline family member, gets involved unwrapping the box and always sniffs out his latest toy. The food choices are of high quality and a perfect way to trial new varieties of food and treats that you might not have necessarily tried. l would 100% recommend signing up to the monthly subscription, its worth every penny and a real enjoyment for all.

2025年10月14日
自発的なレビュー
Gus & Bella Box ロゴ

Gus & Bella Box からの回答

Thank you for such a lovely review! So glad to hear yourself, your daughter and Pedro are loving your monthly box :-)

5つ星のうち5の評価

100% recommended

We have just received our 2nd box and it's better than the first, which I thought would be hard to beat!
Tallulah loves the toys and is now waiting for one of the treats ... the fact I get presents as well is brilliant as we get to share the excitement of opening it together.
Now looking forward to next months box!
Would highly recommend it.

2025年6月12日
自発的なレビュー
Gus & Bella Box ロゴ

Gus & Bella Box からの回答

Thank you Ruth for such fantastic feedback, it means a lot! Hope you enjoy your future boxes!

5つ星のうち5の評価

Lovely products for both my cat and for…

Lovely products for both my cat and for me! Very fast shipping and they even included a nice birthday card as I mentioned it was for my cat's birthday! I really loved this box and I am so pleased, thank you, you are brilliant :)

2025年4月19日
自発的なレビュー
Gus & Bella Box ロゴ

Gus & Bella Box からの回答

Thanks for taking the time to leave just a positive review. So glad you loved the box and hope your cat had a great birthday!

5つ星のうち5の評価

Absolutely fantastic!!

Our first box arrived today, and after the glossy adverts I had seen, I was trying to manage my high expectations in case it wasn’t as good as it appeared. I did not need to worry. The box was literally full of fabulous cat themed items for them and me, including a cat safe Easter egg (I was able to order an extra one so eat cat has their own), a salmon flavoured drink, an amazing silver vine filled ball, calming wipes, and for me some paw shaped kitchen tongs, a cat head terracotta planter, some Candy Kittens and a cat egg cup. I was thrilled with the quantity and high quality of all the items, I couldn’t have put a better box together myself.
The contents of the box thrilled my 2 cats as much as the human! Dotty (10 weeks) fell in love with the actual box itself initially, and made herself at home in the lid (playing with the corners) while I investigated the contents. Once she spotted the silver vine filled feathery ball, she was completely besotted, and chased it, carried it, killed it mercilessly for a long time. (Mind you, she spent quite some time playing with the terracotta planter and the tongs too 🤣)
I was so pleased with everything in the box, and with Dotty's reaction to it all, I emailed the company just because I wanted to say a big thank you, Definitely worth every penny. I'm already looking forward to our next box! Thank you Gus and Bella team!! x

2025年4月12日
自発的なレビュー
Gus & Bella Box ロゴ

Gus & Bella Box からの回答

Thank you for such a lovely review! Delighted your first box was a hit and you felt happy with the value for money. Hope yourself, Dotty and your other cat continue to enjoy the monthly boxes!

5つ星のうち5の評価

Fantastic subsonic for cats and cat…

Fantastic subsonic for cats and cat parents! Top quality items, cat especially loves any cat nip toys, it’s a treat for both of us every month!

2025年2月10日
自発的なレビュー
Gus & Bella Box ロゴ

Gus & Bella Box からの回答

Thanks for taking the time to review us! Really appreciate such a positive review and great to hear you're loving your monthly boxes :-)

5つ星のうち5の評価

Would recommend

Great assortment of products every month, high quality and well thought out. Easy to get in touch with G&B staff and had very quick responses. 100% recommend for a little treat and pick me up.

2024年12月10日
自発的なレビュー
Gus & Bella Box ロゴ

Gus & Bella Box からの回答

Thanks for taking the time to leave us such a great review :-)

5つ星のうち5の評価

New toys and treats not available in local shops

This is a wonderful idea, I use this company for my cat. She enjoys all the treats and toys that come monthly and it’s exciting to see what comes next. The items are unique and not always available at the local shops. The price of the subscription is fair due to price rises. I would recommend this company to anyone with a cat.

2024年12月12日
自発的なレビュー
Gus & Bella Box ロゴ

Gus & Bella Box からの回答

Thanks for such a great review! Appreciate it and hope you continue to enjoy our boxes

5つ星のうち5の評価

Had our first box delivered

Had our first box delivered. Really enjoyed opening it to see what treats and surprises and treats there were.
My cats were also wanting to look in to see what was there for them too. Looking forward to our Christmas boxes.

2024年11月15日
自発的なレビュー
Gus & Bella Box ロゴ

Gus & Bella Box からの回答

Thank you for taking the time to review us :-) So glad you and your cats loved your first box!

5つ星のうち5の評価

Absolutely ❤️ Gus & Bella box

Absolutely ❤️ Gus & Bella box. Receiving our box of treats is always the highlight of our month (myself and my furbaby Tibbles 🐱💝) everything we receive is always high quality and so well thought through, little treats to keep her happy and goodies to make me feel good too. Every month is a surprise and have always had the best customer service. Definitely recommend! Have been a subscriber for a couple of years now - thank you Gus & Bella for making us SO happy!

2024年11月15日
自発的なレビュー
Gus & Bella Box ロゴ

Gus & Bella Box からの回答

Thanks for such a positive review! So glad you're loving the boxes

5つ星のうち1の評価

So expensive for the items you get!

Ridiculous price for items that I can mostly find in my local supermarket, for a few pounds!

Unfortunately I cannot attach a photo, however I have received the November 2024 box, and it’s quite shocking. I was charged £32.90, and I received the following items …

One cat calendar (valued at £6.99 John Lewis) I also stated I have two kittens, so only receiving one calendar was a bit of a disappointment.

One sample pack of coffee granules (pennies?!)

One vegan Kitkat (£1)

Two packs of Webbox kitten food (you can buy a pack of 12 in Morrisons for £4, making these approximately 33p each)

One Rosewood Mr Mouse teaser (£3)

One Earls catnip toy (£5 on Etsy)

One pair of socks (79p on Temu!)

One face mask (£1)

So my guess would be less that £18 for this box if I purchased items myself. How on earth can they justify charging £32.90 for this box?

I had one box before this and the toy snake was broken. I was told a replacement would be sent out same day. It’s been two weeks and no replacement has arrived.

I have now cancelled my subscription and requested a refund. No response from customer service yet.

2024年11月12日
自発的なレビュー
Gus & Bella Box ロゴ

Gus & Bella Box からの回答

Sorry to hear you're disappointed. For the benefit of other potential subscribers, it's important to mention you haven't referenced a key product in November's box, the main human item - a Cat Shaped Candle. If it were missing (hence you may have felt the contents of the box wasn't up to your expectations), then we would always encourage you to first contact customer service and wait for a response, so we can send you any missing items right away. The boxes are packed by hand so these mistakes can happen, although it is very rare. Also the pricing you have outlined has inaccuracies.

If you had given us the chance we would have endeavored to put things right as we hate for any customer to be left disappointed with their box. We will always send swift replacements, offer partial refunds and send bonus items - whenever a product has arrived damaged etc. 

The replacement snake toy was posted to you on 30th October and I can confirm it was marked as 'successfully delivered' to your address on the 1st November. Again we encourage you to contact customer service as we absolutely want to make sure you receive the items and will work with you and Royal Mail to locate any missing parcels. 

5つ星のうち5の評価

I love this box!

I love this box!

Such great variety of toys and food for your cat and yourself, definitley the best on the market, we subscribed just to see how it was and said if it wasn’t any good we’d cancel after first box but I am so impressed and it’s such a treat for our boy every month

2024年11月11日
自発的なレビュー
Gus & Bella Box ロゴ

Gus & Bella Box からの回答

Thank you for such a lovely review! We hope you continue to love future boxes!

5つ星のうち3の評価

Charged when skipped

Boxes are good and have nice items in them

But I was just charged for this month's box when I'd changed to bi monthly (this was all approved on my account but no record now!) This has now caused me significant financial issues this month, as I haven't calculated this month. I have now cancelled my subscription.

2024年10月10日
自発的なレビュー
Gus & Bella Box ロゴ

Gus & Bella Box からの回答

Amie - glad you've enjoyed the quality of the boxes thus far. When you switched to bi-monthly from your customer account you would have been presented with your next order date, which you could have edited if it was not the date you desired. Unfortunately when you alerted us that you'd been charged on the wrong date, it was too late to cancel and refund you because the box had already been prepared for dispatch with Royal Mail. We're always happy to resolve any issues with billing, you just need to email us at info@gusandbella.com so we can work with you to find a solution, whether it be returning the box once you received it.

5つ星のうち5の評価

Very happy with everything in the boxes…

Very happy with everything in the boxes each month. My cat and I loves the treats and toys. Thank you

2024年9月18日
自発的なレビュー
Gus & Bella Box ロゴ

Gus & Bella Box からの回答

Thank you for taking the time to review us! So glad you're loving your monthly boxes

5つ星のうち1の評価

Dishonest company

I ordered 3 boxes with 2 free gifts as a one off and they have then claimed I signed up to a subscription to recur every 3 months. The free gifts were never received.

2024年7月4日
自発的なレビュー
Gus & Bella Box ロゴ

Gus & Bella Box からの回答

So sorry that you missed the full details of the subscription product. We don't actually offer a 3-month One-Off option on our website, only a subscription, and we have written this in multiple places across our website and on the product page to make it clear to customers. On the product page it says: 'Auto-renews every 3 months' and on the right it says 'Subscription details' and 'charges every 3 months'. On the page it also explains the terms of the subscription. And lastly at checkout you ticked a box confirming that you are purchasing a subscription product before continuing. Also our sign up offer is not 2 free gifts. It is 1 free gift with your second box. If it was missing from your box we'd be more than happy to replace it and send a new one out, you just needed to email us to let us know. We are always happy to help.

5つ星のうち5の評価

We can't wait for your boxes each…

We can't wait for your boxes each month! The cats all know it's for them and I love that I get treats too! Very responsive to messages and helpful wouldn't go anywhere else! Love Em & her owners, 4 sphynx cats xxx

2023年6月1日
自発的なレビュー
Gus & Bella Box ロゴ

Gus & Bella Box からの回答

So glad you're enjoying your monthly boxes. Thank you for such a great review

5つ星のうち5の評価

Best cat gift box out there

Best cat gift box out there. Had tried a few others, G and B always deliver with quality for years.

2024年5月27日
自発的なレビュー
Gus & Bella Box ロゴ

Gus & Bella Box からの回答

Great to hear you love our boxes! Thanks for the review

5つ星のうち5の評価

Lovely treat

Nice quality items and things I would not have thought to buy myself - cat loved it too!

2024年5月22日
自発的なレビュー
Gus & Bella Box ロゴ

Gus & Bella Box からの回答

Fantastic to hear you and your cat love the box

5つ星のうち5の評価

I love my Gus and Bella boxes

I love my Gus and Bella boxes. They are always a wonderful surprise when they come and my cats adore the items inside. Being cat obsessed this is definitely the right box for you and your cats.

2024年5月25日
自発的なレビュー
Gus & Bella Box ロゴ

Gus & Bella Box からの回答

Thanks for the wonderful feedback!

5つ星のうち5の評価

Gus and Bella boxes

The boxes are great for humans and cats, different stuff everytime, my cats go mad for it
Only thing I would say is to add more for cats then humans or more teaser toys as my 2 love then

2024年5月10日
自発的なレビュー
Gus & Bella Box ロゴ

Gus & Bella Box からの回答

Hi Katy, thanks for the lovely review and we take on board your feedback. We've recently launched a service where you can add more products to your box from your customer account, so can add in more one-off toys. Email us for more info - info@gusandbella.com

5つ星のうち5の評価

Love receiving this box

Love receiving this box. Full of goodies I'd not necessarily think to buy for myself or my kitten! Worth the money and always a lovely surprise each month. I also love that the boxes also come kitten friendly.

My kitten loves the fishing rod toy we got in our second box so much she carries it around the house all the time!

2024年5月25日
自発的なレビュー
Gus & Bella Box ロゴ

Gus & Bella Box からの回答

Awh glad to hear the box is a success! Thanks for the review

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