The Gutter Clean Company レビュー 

237
TrustScore 5段階評価の5

4.8

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レビュアーのコメントを見てみましょう

5つ星のうち5の評価

Considerate young men who cleaned up well after removing copious amounts of moss. They got on with the task and did a good job of both cleaning the solar panels and the gutters together with the ro... もっと見る

5つ星のうち5の評価

I contacted the Clean Guttering Company to clean my and my neighbours guttering. Easy to contact, very helpful and understanding. Team turned up just prior to arranged time. Clean all the required gu... もっと見る

5つ星のうち5の評価

A very thorough clean and clear service done and was kept informed of every step and shown images captured of cleared gutters etc and advice given for the future. Fantastic and friendly service. Wou... もっと見る

5つ星のうち5の評価

Spring cleaning time finally arrived and gutters were blocked with Fall leaves, solar panels were blanketed in green lichen and conservatory roof was moss ridden. Where do I start? I searched for an... もっと見る

企業情報

  1. 排水溝掃除業
  2. 外壁洗浄サービス
  3. 高圧洗浄業
  4. 清掃サービス

当該企業による記述

We are Gutter Cleaning Specialists; as well as providing a safe way to clean the gutters from the ground floor, we also provide gutter cleaning machines and accessories to the gutter cleaning industry. At the same time, we have helped many people start up their own 'done for you' gutter cleaning business through our Approved Contractor scheme. Along with gutter cleaning, we also provide the following services: Fascia and soffit cleaning Conservatory Cleaning Driveway cleaning Patio cleaning Solar panel cleaning Render wall cleaning Roof cleaning


連絡先

4.8

優良

TrustScore 5段階評価の5

237件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

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4.8

すべてのレビュー

(237)

過去12か月のレビュー数: 72

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5つ星のうち5の評価

Good prompt service

Quick response to request and queries, work done within 2 days

2025年2月17日
自発的なレビュー
The Gutter Clean Company ロゴ

The Gutter Clean Company からの回答

Thanks for taking the time to leave a review Stephen, it is really appreciated.

5つ星のうち5の評価

Reliable

Very professional, reliable and on time.
They do a good job and reasonable prices. Would recommend.

2025年1月22日
自発的なレビュー
5つ星のうち5の評価

Iv not had my gutters cleaned out…

Iv not had my gutters cleaned out before, so it was pot luck on picking a company.
The gutter clean company seemed to have good reviews so i went with them.
Very happy. Lovely man, super friendly. Arrived at the earlier time in the window given.
Job well done.
I will recommended them to friends and family.

2025年1月15日
自発的なレビュー
The Gutter Clean Company ロゴ

The Gutter Clean Company からの回答

Thank you Kate for taking the time to leave us such a glowing review, it is really appreciated.
Kind Regards
Jeremy

5つ星のうち5の評価

Gutter cleaning

From the quote on line, booked online, phone call to confirm appointment took no longer than a couple of hours, very efficient, good company to deal with.

2025年1月6日
自発的なレビュー
The Gutter Clean Company ロゴ

The Gutter Clean Company からの回答

Thanks Phillip for taking the time to leave us a review, and thank you for your custom, we really do appreciate it.
Kind Regards

Jeremy

5つ星のうち5の評価

Nice guys, great job

They had to change the time due to problems on a previous job but kept me well informed throughout. Guys turned up and were very personable. They cracked on with the job and did a great job on what was a VERY overgrown gutter. Couldn't fault them.

2024年12月20日
自発的なレビュー
The Gutter Clean Company ロゴ

The Gutter Clean Company からの回答

Hi Chris, thank you so much for taking the time to leave us a review, it really is appreciated

5つ星のうち1の評価

Booking not carried out and no communication…

*** Thanks for your reply. I understand occasionally things can go wrong. I did however message Mike with the following, but had no further response:
'Okay I understand that but I don't really think £8 is a reasonable discount for a wasted morning'
'Are you able to offer a better discount?'

** the offer to make it right was more expensive than the original quote! When asked if they could provide a better offer they stopped replying.

*Received a follow up call explaining the situation and an offer to make it right*

I had a booking for Sunday morning between 9-11 confirmed via email and text but nobody arrived. I didn't receive any communication that the operative was unable to attend. I wasted a morning waiting and I've had no response to my follow up email. I would look elsewhere next time for gutter cleaning assistance.

2024年12月15日
自発的なレビュー
The Gutter Clean Company ロゴ

The Gutter Clean Company からの回答

Dear Mark,

Firstly, I would like to wholeheartedly apologise for us missing the original appointment that was booked on the 15th December.

We did some site maintenance between 6.30 and 7.00am on Thursday 12th December. We have a booking confirmation email from you at 6.40am on the 12th Dec and unfortunately due to the booking coming through at this time the system did not allocate your job in the right place so it did not appear on the calendar.

We do try and do maintenance at generally quiet times, but occasionally it does leave some customers affected, again, I apologise for this.

I'd also like to apologise for not picking up your email on the 15th December. Unfortunately, although we try our best we don't have the same monitoring in place on a Sunday as we do during the week

When we did contact you, we explained that it was a system error and said we would be happy to make it up to you. You then explained that you would attempt to try and do it yourself. We explained that if you did need us in the future let us know and we will come back to you.

You came back to us on the 19th January. And I will stick to the facts, as I have seen the screenshot text conversation between yourself and Mike,

Mike gave you a price, through our system of £109. You pointed out that the original price was £107. Mike apologised immediately, offered for £99 or £107 to include the conservatory gutters which were not included in original booking.

You then replied 'I was expecting at least 25% off if i'm honest. £75 maybe.

Mike replied 'Hi, sorry, I cant do it for that.

We have not received any messages of emails from you since then. So to say when you asked us for a better offer we stopped replying doesn't seem correct. If you can provide me with any more information to the contrary I would be happy to look into this further.

As you know Mark, I have also tried to contact you to discuss but you haven't returned my calls, as I am still keen to resolve this complaint, as ultimately I want people to have a positive experience when using my company that I have spent many years of hard work building.

Although we are a larger company now than when I first started it, we still like to think that we have kept our core values of being a well run family business.

Best Wishes

Jeremy Bligh
Company Owner

5つ星のうち5の評価

Fantastic service

Fantastic service - prompt, detailed and professional. Tristan was fantastic, went above and beyond with details about my gutters, showing me photos and offering solutions for dealing with any additional roofing/gutter issues. Tristan is a credit to the company.

2024年12月6日
自発的なレビュー
5つ星のうち5の評価

Quick efficient hassle free and value…

Quick efficient hassle free and value for money service. Mark was prompt and made sure the guttering was not leaking at any of the joints and downpipes by replacing only the parts that needed replacing.
I was shown a before and after photos taken by Mark to verify that the guttering was clean and free of debris.
The gutters and soffits were washed down to an acceptable standard.

2024年12月12日
自発的なレビュー
5つ星のうち5の評価

Good job done

Good job done. As well as the lad Mason clearing clogged gutters from the ground by vacuum, Tristan also went up on ladder to check all three downpipes which made for a much better job than last year! One was choked with a ball of roots he got out, another needed pushing back together where join with gutter was loose. He was also very considerate and helpful seeing I was on crutches and not able to do much myself.

2024年12月11日
自発的なレビュー
5つ星のうち5の評価

Highly recommended

I have used The Gutter Clean Company for a several years. I have always been impressed by the professionalism, courtesy and friendliness of the person who does the work on my property (Tristan Miller). He does a very good and thorough job and he does it quickly and without fuss, even though our conservatory box gutter presents a cleaning challenge! Very good value for money.

2024年12月12日
自発的なレビュー
The Gutter Clean Company ロゴ

The Gutter Clean Company からの回答

Hi Philip, thank you for your review and your continued custom, it really is appreciated. I will also pass on your compliments to Tristan. Kind Regards Jeremy

5つ星のうち5の評価

Gutter cleaningVery prompt and efficient cleaning of 9…

Very prompt and efficient cleaning of 9 year old gutters at a reasonable price. Before and after photos of the work carried out.

2024年12月4日
自発的なレビュー
The Gutter Clean Company ロゴ

The Gutter Clean Company からの回答

Thanks Peter for taking the time to write us a review, we appreciate this and also your custom.
Kind Regards
Jeremy Bligh
Company Owner

5つ星のうち5の評価

The operative was very friendly and did…

The operative was very friendly and did a very good job. Would recommend them to any body.

2024年11月29日
自発的なレビュー
The Gutter Clean Company ロゴ

The Gutter Clean Company からの回答

Hi Carol, thank you for taking the time to write a review, we appreciate this as well as your custom.
Kind Regards
Jeremy

5つ星のうち5の評価

Kept me informed

Kept me informed, arrived promptly finished the work quickly and provided a report at the end.

2024年12月2日
自発的なレビュー
The Gutter Clean Company ロゴ

The Gutter Clean Company からの回答

Thank you John for taking the time to write this review, it really is appreciated.
Kind Regards
Jeremy

5つ星のうち5の評価

Professional and excellent service

Professional and excellent service - highly recommend them to you.

2024年12月4日
自発的なレビュー
The Gutter Clean Company ロゴ

The Gutter Clean Company からの回答

Dear Iain,
Thanks for taking the time to write this review and your continued custom, it really is appreciated
Kind Regards
Jeremy

5つ星のうち5の評価

Arrived 0n time

Arrived 0n time. Eddie was very professional talked me through what he was going to do. Cleared up after he had finished. Very careful when going through the utility room to get too the back of the house.

2024年11月29日
自発的なレビュー
The Gutter Clean Company ロゴ

The Gutter Clean Company からの回答

Hi Andrew, thanks for taking the time to leave this review and for your custom, it is very much appreciated. We will pass your comments on to Eddie as well!
Kind Regards
Jeremy

5つ星のうち5の評価

A very thorough job

Excellent job done exactly as quoted.Will definitely be using again.

2024年12月3日
自発的なレビュー
The Gutter Clean Company ロゴ

The Gutter Clean Company からの回答

Thanks for taking the time to leave this review David, it is very much appreciated.
Kind Regards
Jeremy

5つ星のうち5の評価

The chap that came out did a great job…

The chap that came out did a great job despite adverse weather. There was a breakdown in communication which was resolved to everyone's satisfaction. I would not hesitate to use them again in the future.

2024年11月20日
自発的なレビュー
The Gutter Clean Company ロゴ

The Gutter Clean Company からの回答

Hi Albert, thank you for taking the time to put this review together and also for your custom, it really is appreciated. Kind Regards
Jeremy

5つ星のうち5の評価

Excellent service

Excellent service. Used for the last three years and wouldn’t use anyone else.

2024年11月11日
自発的なレビュー
The Gutter Clean Company ロゴ

The Gutter Clean Company からの回答

Hi Rebecca, thank you for your continued custom and taking the time to leave this review, it is really appreciated.

5つ星のうち5の評価

Very professional

Very professional, friendly staff. Very quick work of some really dirty gutters, and didn’t charge me for a bit of remedial work.

2024年11月7日
自発的なレビュー
The Gutter Clean Company ロゴ

The Gutter Clean Company からの回答

Hi Silvana, thank you for taking the time to leave us a review, and for your continued custom.
Kind Regards
Jeremy

5つ星のうち5の評価

25th oct 2024....Arrived on time .

25th oct 2024....Arrived on time .
No mess ...and peace of mind that gutter are clear for the winter.. ...zain did a good job & he was a very polite man.
Thank you.

2024年10月25日
自発的なレビュー
The Gutter Clean Company ロゴ

The Gutter Clean Company からの回答

Hi Tracey, thank you for your custom and taking the time to leave us such a great review. It is much appreciated. I will also pass on your compliments to Zain.
Kind Regards
Jeremy

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