Gyre Pro レビュー 

Gyre Pro からの回答

2025年4月16日

Hello Lia A,

We appreciate you taking the time to share your detailed feedback about your experience with Gyre. Let us try to answer all your points.

1. Video Optimization Transparency. You uploaded a 4K video while having a FullHD subscription. Our system prevents uploading videos that exceed your plan's specifications. This is actually a feature to ensure stream compatibility and quality. We recommend checking your plan's video format capabilities before uploading. (https://gyre.pro/#prices).

2. Video Converter Credits. The video converter is an additional feature available on different subscription tiers. While the current system provides sufficient credits (VCoins) for most users, we appreciate your feedback and are working on more detailed documentation about credit allocation in future updates.
To clarify: 1 VCoin = 1 minute of video, regardless of file size or server load.
If your video is already optimized and meets YouTube’s parameters, you can skip conversion altogether — using the converter is optional in such cases.
Pro tip: Pre-optimizing your videos before upload helps save VCoins and gives you more control over the final quality.
Reference: (https://support.google.com/youtube/answer/2853702)

3. Stream Duration Misconception. Contrary to your understanding, streams over 12 hours DO contribute to your channel's watch time and overall statistics. The only limitation is that YouTube doesn't preserve streams longer than 12 hours for replay, but all viewing metrics are still recorded and counted.

4. Streaming Performance. Buffering usually points to issues with the original video file — the bitrate is often too high. Our system flags files that exceed recommended parameters, but final optimization is up to the user. We recommend using our automatic converter or manually adjusting your video to match (https://support.google.com/youtube/answer/2853702).

5. Refund Policy. Our refund policy is outlined in the FAQ (https://my.gyre.pro/faq?c=payment&p=refund). If the total streaming time on the current subscription exceeds 10 hours, a full refund is generally not issued — this is covered in our terms of service.

Thanks again for your honest feedback — it helps us improve.

Best regards,
Gyre Support Team

Gyre Pro からの回答

2025年3月21日

Hi Dumisani,

We want to assure you that this is absolutely not a scam. We’re here to help resolve this as quickly as possible. Please email our support team at support@gyre.pro with the following details:

- The email address you used during registration
- A brief description of the issue you’re experiencing

Our support team will investigate your case immediately, help you restore your account access if needed, verify your payment details, and ensure you can manage your subscription correctly.

We never process unauthorized payments and are committed to addressing this issue promptly with complete transparency.

We take your concerns seriously and strive to provide a reliable and trustworthy service.

Best regards,
Customer Support Team

Gyre Pro からの回答

2025年3月20日

Hello Gaz,

We are deeply sorry to hear about your frustrating experience with our customer service and subscription management. Your feedback highlights some serious gaps in our support process that we absolutely need to address.

We pride ourselves on providing flexible and customer-centric service, and clearly, we've fallen short in your case. The disappearance of our chat support and our team's inability to help you smoothly transition your subscription is unacceptable. Your desire to manage your plan in a way that works for your specific needs should have been our priority.

We want to personally ensure that we investigate why our support team was unable to assist you with your downgrade request and why the chat support vanished. This is not the standard of service we aim to deliver.

We'd like to make this right. Could you please email us directly at support@gyre.pro with the details of your account and the specific interactions you've had? We'll personally review your case and work to find a resolution.

Thank you for taking the time to share your experience. Your feedback is crucial in helping us improve our service.

Sincerely,
Customer Support Team

Gyre Pro からの回答

2025年3月17日

Hi DeShayla,

I'm truly sorry to hear about the issues you're experiencing with our service. We take technical problems very seriously, and it sounds like you've had an incredibly frustrating experience with our platform. This is absolutely not the standard of service we aim to provide.

I want to assure you that this is not a scam, and we genuinely want to help resolve your technical difficulties. I'll personally escalate this to our technical support team to investigate the chat support, streaming, and video optimization problems you've encountered.

Again, we sincerely apologize for the inconvenience and appreciate you bringing this to our attention.

Best regards,
Customer Support Team

Gyre Pro からの回答

2025年3月17日

We're delighted to hear that the stability of our service meets your expectations. Providing a reliable platform for creators is at the core of what we do.

Best regards,
The Gyre Team

Gyre Pro からの回答

2025年3月3日

We designed our platform user-friendly so creators can focus on what matters most - their content. Thanks for recognizing how easy we've made the streaming setup process.

Gyre Pro からの回答

2024年10月29日

Hola Daniela,

Lamentamos profundamente tu mala experiencia con nuestro servicio y atención al cliente. Entendemos tu frustración y reconocemos que esto no está a la altura de lo que nuestros usuarios merecen.

Por favor, escríbenos a soporte@gyre.pro para que podamos atender tu caso de inmediato y resolver cualquier problema que estés experimentando. Nos comprometemos a encontrar una solución satisfactoria.

Atentamente,
El Equipo de Gyre

Gyre Pro からの回答

2024年10月20日

Hi Ahmad,

We're sorry to hear about your experience with our service. It's concerning to us that you felt blocked so quickly. We strive to provide a smooth and uninterrupted experience for all our users.

Could you please provide more details about what happened? We'd like to understand the situation better so we can address it properly and prevent similar issues in the future.

Please reach out to our support team at support@gyre.pro with any additional information. We're here to help and want to make this right for you.

Sincerely,
the Gyre.pro Support Team

Gyre Pro からの回答

2024年9月9日

We appreciate your positive feedback on our auto-optimization feature for multi-platform streaming. Ensuring seamless playback across all devices while maintaining visual quality is one of our key priorities, and we're pleased it's working well for you.

Gyre Pro からの回答

2024年8月30日

Hello Lucas,

Thank you for your feedback. We regret that you encountered difficulties and would like to clarify the situation.

After reviewing your account, we found that you independently subscribed to the Start+ plan on August 24, 2024. In this case, the free trial was not activated.

Your account was not charged as part of a free trial. The charge was for the Start+ monthly subscription that you selected during registration.

Additionally, it's worth noting that you actively used the service, streaming a total of 132 hours of content. According to our refund policy (Section 5.11), a refund is possible if the total streaming time is less than 10 hours. Unfortunately, in your case, we cannot offer a refund. This limit is in place because extended streaming incurs significant costs for servers and the allocation of resources to ensure the stream's stability.

We recommend that you review the Terms of Service you accepted when signing up for the service:
https://gyre.pro/TermsOfService.

We appreciate your understanding and hope that you can continue using the service to get the most out of your subscription until it expires on September 24, 2024.

We wish you success in growing your channel!

Sincerely,
the Gyre.pro Support Team

Gyre Pro からの回答

2024年8月29日 に更新

We're delighted to hear about your positive experience with Gyre's unified upload and multi-platform streaming capabilities. It's great to know that our tool has simplified your workflow, allowing you to efficiently distribute your content across various platforms with just a few clicks.

Gyre Pro からの回答

2024年8月22日

It's great to know that this feature has improved the quality of your gaming content, boosting viewer retention and seamlessly integrating older videos. We're committed to providing high-quality streaming options that meet the evolving expectations of creators and viewers alike.

Gyre Pro からの回答

2024年8月14日

We're deeply concerned to hear about your negative experience with Gyre. We strive to provide a seamless and user-friendly service, and it's clear we've fallen short in your case.

We'd like to understand more about the specific issues you've encountered so we can address them promptly. Could you please email us at support@gyre.pro with details about the problems you've faced?

Your feedback is crucial in helping us improve our service. We're committed to resolving any issues and hope to have the opportunity to turn your experience around.

Thank you for bringing this to our attention. We're dedicated to making things right.

Best regards,
The Gyre Team

Gyre Pro からの回答

2024年8月1日

We sincerely apologize for the frustration and confusion you've experienced with our service and billing process. We take your feedback very seriously and are deeply concerned about the issues you've raised.

Firstly, we want to address the clarity of our trial-to-paid subscription process. We strive to make our terms clear, but your experience shows we need to improve. We'll review our communication to ensure it's more prominent and easily understood.

We're also troubled by your experience with our customer service. The tone you described is unacceptable and not representative of our values. We'll use your feedback to retrain our team and improve our customer interactions.

The technical issue with your stream ending prematurely is concerning. Our technical team would like to investigate this further to prevent similar occurrences.

We appreciate you bringing these issues to our attention. Your experience helps us improve our service for all users. We hope to have the opportunity to regain your trust.

Thank you for your honest feedback.

Best regards,
The Gyre Team

Gyre Pro からの回答

2024年7月29日

We appreciate your feedback! Thank you for choosing Gyre to support your streaming efforts.

Gyre Pro からの回答

2024年7月29日

Thanks for sharing your experience! A 20% jump in watch time is fantastic. We're glad our 24/7 continuous streaming has been reliable and effective for your prerecorded videos.

Gyre Pro からの回答

2024年7月18日

We appreciate your feedback and will continue working to enhance our service for creators like you.

Gyre Pro からの回答

2024年7月18日

We're happy our playlist sequencing is working well for you. It's great to hear about the revival of your old content. We'll keep working to enhance these features for you.

Gyre Pro からの回答

2024年7月18日 に更新

Thank you for this detailed review! It's great to hear about your view count increase. We're thrilled that older videos are getting new life too. Your success motivates us to keep improving Gyre.

Gyre Pro からの回答

2024年7月9日

We're glad that Gyre is helping keep your loyal fans engaged with quality streaming. It's great to see our service contributing to such meaningful improvements in viewer retention. Keep up the great work!