H10 Hotels レビュー 320

Pésima experiencia
No vuelvo a ningún hotel de esta cadena. Nunca me había pasado algo así.
Reservé en su web dos habitaciones y al día siguiente reservé una más. Me llega el correo de confirmación de reserva de las tres habitaciones y cuando llego me dicen que tengo cinco habitaciones reservadas y me quitan 300€.
Además, las habitaciones minúsculas y el "armario" inexistente. Ni una sola silla.
Hotel H10 Itaca (Barcelona)

H10 were fantastic. It felt like a personal stay from the welcome drink on arrival through to the check out experience. I was impressed with so many things such as the espresso machine, the size of the bathroom, the umbrella in the closet and the breakfast with so much more variety than I expected. There was all the fry up stuff, salads, desserts (churros were amazing!), and vegan and gluten free stuff had been properly thought about, clearly labelled and kept separate. It had been a choice between H10 and Hilton, and with all Hilton are doing in America that was easy!

This is frustratingly about the tenth time I have written this out (showing how determined I am that they get this good review). Trust pilot really need to look at their email code on fair phone as every time I loaded emails, whether on WiFi or not it cleared the form. Find a better system please!!!

He mandado una que a la central, al no hacerme nicaso el director del hotel H10 Palace Costa Adeje, lo de Palace suena a broma.
Ocurrió un incidente en mi habitación al retirar un botella de cava de cortesía y unas copas, que no había solicitado ni las quería . La retiradas realizó sin mi presencia y observe que el suelo estaba lleno de cristales, alguno grande y otros pequeños, me percate de esta situación al levantarme, y que los cristales brillaban con el sol, mande una queja al hotel y a la central, ya que solo se me ofrecían disculpas, menos mal que usábamos zapatillas, ya que en caso contrario podríamos haber tenido un incidente grave, en cuyo caso no se trataría de una queja, si no de una denuncia ante los organismos competentes.

We stayed in H10 ocean suites in Fuerteventura in February the hotel and amenities for fantastic and the staff were very helpfull the food was also lovely and we can’t wait to return later on in th year
S connolly

Es war ein angenehmer Aufenthalt in Berlin mit Check Out zu 12 Uhr.
Zuhause bemerkte ich, dass ich mein Handykabel und den Adapter leider im Zimmer 106 habe liegen lassen. Ich telefonierte mit Frau Martin, die sagte, dass sie danach forschen würde. Wenn es gefunden würde, würde sie es gegen eine Gebühr von ca. 15 € und mehr zuschicken. Eine Versandtasche ´+ Porto liegen bei ca. 1,45 € nach meiner Erfahrung. Ich ärgere mich, dass das Hotel, in dem man drei gute Nächte verbracht hat, kein bißchen Kulanz zeigt. Da wir öfter in Berlin sind, das nächste mal im April, werde ich dieses Hotel nicht mehr buchen. Gruß J. B.

Duur hotel meer dan 1.200 eerste nacht en daarna meer dan 800€ per nacht met ontbijt zeer basic , een 3 ster naar Italiaanse normen.
Het was onze keus maar dan verwacht je voor die prijs dat ze bvb komen halen aan de luchthaven.
Diende op eigen middelen er geraken.
Geen kranten aanwezig.
Geen zalm te zien.
Weinig groenten, zie foto’s.
Weinig charcuterie keuze.
Weinig keuze in brood.
Weinig keuze in vers fruit.
Gewone charcuterie, vers gesneden fruit dat niet meer vers was, zag er bruin uit. .
Jeugdige personeel en zeer onvriendelijk.
Eén lach kon er niet af, echt personeel niet bekwaam om daar te werken. Goedkope krachten zonder ervaring.
En dan veel betalen.
Had veel meer verwacht en zeker voor zo een dure prijs.
Ben veel beter gewend en goedkoper.
Kamer was proper een pluspunt en receptie was ook zeer vriendelijk.
Op de kamer verwacht je een fles prosecco met wat fruit, zeker voor die prijs bij aankomst.
Enkel een doosje industriële koekjes.
Zeer lawaaierige ventilator onmogelijk op deze aan te zetten.
Weinig waterdruk op het 3de verdieping.
Veel betalen om weinig te krijgen.
Had dit absoluut niet verwacht.
Het was voor ons een goedkope hotel waar je veel diende te betalen .
Zag toevallig op Booking dat dezelfde kamer voor periode 2 tot 5 februari aan de prijs van 471€ per nacht terwijl wij dienden te 818€ betalen.
Dan denk je minder te betalen door rechtstreeks te boeken.
Alweer een ontgoocheling.
In centrum van Milaan en Verona in hoog seizoen veel minder betaald voor nog geen 200€ maar van betere kwaliteit.
Geen echte aanrader voor die prijs en kwaliteit.

The H10 Hotel Meloneras is considered on of the best hotels in this group and from our own personal experience this Hotel is very special to us so much so we stay at this hotel up to 2 times each year. The staff are always top of their game and very professional. Most of the staff know us by name. There are so many names we could mention but special thanks to Begonia, Vincente, Martha and the lady behind the scenes who always looks after our bookings Gudelia and Jose

Gut: Personal sehr freundlich. Zimmer sehr sauber. Lage am tosenden Strand, im Hotel nur sichtbar mit Meerblick oder an der Fensterfront im Speisesaal, 1 Pool beheizt, kleiner Wirlpool etwas beheizt. Frühstück mit guter Auswahl.
Schlecht: Abendessen, auffällige Resteverwertung bei risottoähnlichen Pfannen. Schlecht gewürzt, teilweise nicht durchgekochter Fisch. Tischservice von sehr gut bis sehr schlecht bei anderem Personal, Teller wurden teils zu spät oder nur nach Aufforderung abgeräumt. Alle Getränke selber zahlen, keine Preise am Tisch, Rechnung beim Auschecken ohne Getränkebezeichnung, nur Codenummern.
Sehr schlecht: extreme Lautstärke im Esslokal, Unterhaltung kaum möglich. 2er Tische zu eng gestellt.

Stayed at H10 Art Gallery, Barcelona (17–23 January 2026). Overall, a very disappointing experience and absolutely not four-star level, especially given the price.
I booked and was confirmed:
a double bed
a bathroom with a bathtub
a room with an outside terrace

What I actually got:
two single beds pushed together
no bathtub (despite being told it was fine)
no outside terrace (again, despite confirmation)

On top of that, I was charged twice for the same breakfast, once after eating and again during checkout. This kind of billing mistake is unacceptable in a hotel at this price point.

To be fair, cleaning staff and frontline staff were polite and fine, but the overall service, booking accuracy, and attention to detail were frankly bad. For something marketed and priced as a four-star hotel, this fell well short.

Expensive, over-promised, and under-delivered. I wouldn’t stay again.

Beware of environmental tax scams at the Ocean Riviera Paradise location!!! Literally just left the resort 2 days ago. Had a big group of about 50 people, all charged different prices, some $40USD per person, some $30USDper person, some $30USD per room. If they say it's because some rooms are more premium, they're lying. If they say their card reader is not working and insist on cash payments, ASK FOR A RECIEPT! Front desk personnel and managers were not helpful in sorting the matter. We were not provided a reciept at the time of payment. They said their card reader was not working at that time, so was forced to pay cash. We insisted on the reciept over the next few days with a different front desk staff member and the reciept said we all paid 399 MXN, which was false so they lied on the paperwork and pocketed the rest. It's not even about paying the fee but the principal of it, so we all took a loss but hopefully can save other families the trouble. The day staff even admitted the night staff stole from us and yet nothing could be done. No apology, no reconcilliation, not even an acknowledgement of bad practices.
Only getting an extra star for the staff around the facilities and restaurants because the service otherwise is pretty good. Just a warning to not let yourselves be scammed, insist on credit card payments and reciepts for everything. And after contacting the H10 company about this incident, they proceeded to email back saying that no irregularities or improper practices were done. Really? You couldn't find one improper practice in this situation?
NEVER STAY AT ANY H10 HOTEL!!!

Vi havde bestilt superior værelse med badekar. Vi blev flyttet tre gange inden vi fik det værelse vi havde bestilt og betalt hjemmefra og måtte ovenikøbet betale ekstra. Meget dårlig service.

Hôtel à fuir pour quiconque attend un service de standing. Si la vétusté des infrastructures est déjà décevante (très loin des photos de brochure), ce sont les méthodes de la direction qui sont révoltantes.
​Suite à de graves non-conformités constatées dès mon arrivée, j'ai été laissé sans aucune assistance efficace pendant 4 jours complets sur un séjour de seulement 6 jours. Pour obtenir enfin un début de considération après 96h d'attente, la direction de l'hôtel a osé me soumettre un document d'engagement à signer sous la contrainte, profitant de ma situation de détresse en plein séjour.
​Le plus scandaleux : l'hôtel a ensuite utilisé cette signature extorquée pour bloquer ma demande d'indemnisation auprès de mon tour-opérateur, prétendant que le litige était "réglé". Utiliser la vulnérabilité d'un client pour lui extorquer une renonciation à ses droits en échange d'un service qui lui est dû est un procédé malhonnête qui décrédibilise totalement la chaîne H10.
​En résumé :
​Chambres vieillissantes et défaut d'entretien manifeste.
​Inertie totale : 4 jours de gâchés sur 6 sans aucune réponse concrète.
​Direction privilégiant la protection juridique au détriment du bien-être et du respect de ses hôtes.
​Ne vous fiez pas aux photos, la réalité est tout autre et le traitement du client y est déplorable.

H10 Ocean Dreams Boutique adults only hotel. Close to the main high street. Easy to stroll to the harbour, lots of benches to rest if you are not a walker. Our board was BB. Breakfast was lovely, choice of buffet and al a carte menu. There are spa facilities which are available for 5 euros each, if you are not all inclusive. The room was kept clean, the safe keep locking us out, so gave up after a few days. Reception is manned 24hrs and they are always helpful. All employees are friendly and speak many languages fluently.

Costa Morgan, Gran Canaria

Helt håbløst. Vi forventede en dejlig og stille ferie på et voksen hotel.

Det viser sig, at der er underholdning hver aften fra kl 20.20-22.30. Den værste af slagsen med dans, sang (skrig) i ren karaoke stil.

Første aften blev vi ligeledes tildelt værelset lige ned til scenen og rygeområdet. Vi blev flyttet her på anden aften, men nu er underholdningen startet igen og larmer forfærdeligt.

Vi bestilte rejsen gennem Apollo rejser og har gjort dem opmærksom på, at der intet fremgår på deres hjemmeside under rejsen, at der ville være underholdning om aftenen - og slet ikke hver aften!!!

Og bortset fra nogle få pensionister fra storbritanien, så gider ingen lytte til det møg som hotellet åbenbart har betalt for

Was booking a 8 night trip with flight from Iceland. During booking phase they increased the price over 100 EUROS. Cancelled everything, this behaviour is not good.
Kristjan Rafn Sigurdsson

H10 no se hace responsable de lo que ocurre en sus permisos, ni contestan, ni les interesa saber

We had a wonderful stay at this hotel Gran Canaria Costa Mogàn and would definitely recommend it.

The staff were incredibly kind and welcoming. Upon arrival, we were offered champagne, lemon water, or still water while the receptionist explained everything about the hotel during check-in, which gave a great first impression.

The hotel is very clean and well maintained. The shampoo, conditioner, and other toiletries were of good quality. A big plus was that no one reserved sun loungers by the pool, which made the atmosphere much more relaxed.

The town itself is very cozy, quiet, and peaceful, with a lovely beach and a supermarket close by. With good walking shoes, it’s not far at all to Puerto Rico, and there is also a direct bus that’s easy to use. The hotel staff are always happy to help with directions or transport.

There is live music every evening after dinner in the lounge bar. It can be a bit loud and can be heard in the rooms, but thankfully there is a reasonable end time, so it didn’t disturb us too much.

The bars are great — the staff work quickly and really try to make everyone happy without letting anyone wait too long. The buffet is excellent for breakfast, lunch, and dinner, with a very wide and varied selection, so there is truly something for everyone.

A special mention goes to Airam in the lounge bar — super friendly, amazing drinks, and such a great vibe. He sang along to the music and had an incredibly positive and fun personality that really stood out.

All the other staff were also very friendly and always greeted us politely. Overall, a fantastic experience in a calm and welcoming hotel.

We stayed at H10 Universitat Barcelona and had a wonderful stay. The reception staff, especially Daniela were very welcoming, patient, friendly and helpful. She went above and beyond to make our stay memorable. The room was clean and well maintained. We thoroughly enjoyed the breakfast. There was a good choice of hot and cold food. We particularly liked the croissant served at the table. The staff in the restaurant were welcoming and attentive. The hotel is in close proximity to bus and metro. Looking forward to staying again .

Stayed at H10 in Costa Calma Fuerteventura and although the hotel looked fabulous I was shocked that the restaurant was a buffet and the trays always empty. The bedrooms had mugs and kettles and no tea or coffee! When asking at reception we were told that tea and coffee is not provided. There were bottles of water but no bottles openers to get the lids off. All in all we were very disappointed with the service and facilities provided in an expensive hotel. Would not stay here again