The customer service is flawless, they clear up any doubts you may have regarding their products. They also offer a free virtual consultation.
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Even though I live in Canada, my purchase arrived in a timely manner. The wig was absolutely beautiful everything I would hoped for it just didn’t fit right as my head is too small. The return process... もっと見る
企業が回答しました
I have used HairWeavon a few times, I live in Portugal and postage can sometimes be an issue. With my latest purchase the delivery was super quick The wig I purchased was Ignite petite by Jon Renau... もっと見る
企業が回答しました
Ich bin schon einige Jahre Kundin bei Hairweavon und jeder Kauf bisher eine positive Erfahrung weil Kommunikation und Einfühlungsvermögen in diesem sensiblen Bereich besonders wichtig sind.. Die Zus... もっと見る
企業が回答しました
企業情報
さまざまな外部ソースから提供された情報
Specialists in Wigs, Hair Replacement Systems & Topper Hair Pieces for Men & Women. Balding, chemo, alopecia, thinning. Shop Online or Visit our Wig Shop
連絡先
302 Rathmines road lower, D06 R3K6, Dublin, アイルランド
- +35314303978
- info@hairweavon.com
- hairweavon.com
4.8
優良
731件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 100％に回答しています
通常1週間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
No returns allowed under any circumstances
The wig is absolutely lovely and luckily I choose very carefully and have had 3 years of experience with choosing and wearing wigs.
The big DOWN side is that under no circumstances would the company have allowed any returns or refunds.So if you made a poor choice , your stuck with it .
2025年2月24日
HairWeavon.com からの回答
Hi Carole,
Thanks for taking the time to leave a review.
I would be happy to clarify this for you.
We do allow returns as outlined in our return policy linked below.
https://www.hairweavon.com/returns-and-exchanges/
You are absolutely welcome to return the wig to us, as long as it remains in perfect, unworn condition.
Customers have 14 days from receiving an item to notify us of their intention to return it, and an additional 14 days to ensure the item is returned to our Dublin HQ - giving a total 28-day grace period.
Please note that a €25 restocking fee will be deducted from the refund amount for each returned synthetic piece and €75 for each human hair piece, so that we can ensure the high quality and hygiene standard of all our products.
Moreover, please note that only sale items are excluded from returns, as stated on our website.
I hope this clarifies things up, and if you need any further assistance or information, please feel free to reach out.
We're happy to help!
Kind regards,
Diana
Mycket bra service
Mycket bra service! Trots förseningar med själva modellen så fick man bra information. Svarade super snabbt på e-mail. Kommer absolut handla igen
2025年2月14日
HairWeavon.com からの回答
Tack för att du tog dig tid att dela med dig av din upplevelse!
Vi är glada över att veta att du är nöjd med vår service!
HairWeavon.com からの回答
Thank you for taking the time to share your experience!
We are delighted to know that you are happy with our service!
Better check return cost $$$
First try with a ‘topper’ and i chose HairWeavon for its beautiful product.
Received the topper but coloring wasn’t quite right. Im excited to give it one more try and go more expensive.
At the postal store to return, i find that shipping from USA to the green isle is more than ALL cost combined! WHAT!?! I email and ask HairWeavon if they’ll send a pre paid label and DEDUCT that amount from my returns money. I am not asking for a freebie, it’s simply less expensive for HairWeavon to ship to the USA than the reverse. The answer i received from HairWeavon….
NO! Refer to our policy!
Thanks guys! Lesson learned, the hard way! Do business in my USA or you’re screwed.
I’m bummed bc HairWeavon has such gorgous products. :-(
2025年3月2日
HairWeavon.com からの回答
Hi Ms Hamilton,
We appreciate you taking the time to share your experience. Our goal is to always to provide the best possible service, and we understand that international return shipping costs can be frustrating.
To clarify, our returns policy states that customers are responsible for arranging their own return shipments, including selecting a courier service.
While we don't provide prepaid return labels, we make this information available on our website to ensure transparency.
If you're ever unsure about the colour match, we'd love to help. We offer a free virtual consultation with our hairstylist to assist in finding the perfect shade before purchasing.
Please don't hesitate to reach out if you have any further questions or concerns.
We are always happy to help!
Kind regards,
Diana
HairWeavon.com からの回答
Thank you for your taking the time to leave a review!
We always try to send out orders as soon as possible.
However, our stock can vary drastically, but we always try to ensure that the customers get their orders by their promised delivery.
HairWeavon.com からの回答
Merci d'avoir pris le temps de laisser un avis!
Beautiful high quality wig, quick arrival
Beautiful high quality wig (Beguile petite, Rachel Welch), nice soft hair, arrived quickly, well packed. I was a bit afraid of buying a wig online. However, I will surely buy wigs again at Hairweavon. Note: the trenches of this specific wig are rather thick. If you need to make a wig smaller, it is quite a job. Just good to know. On the other hand, the trenches will remain for a long time!
2025年1月31日
HairWeavon.com からの回答
Thank you for your review!
We are happy to know that you are satisfied with our service!
HairWeavon.com からの回答
Thank you for taking the time to leave a review!
Tak fordi du tog dig tid til at skrive en anmeldelse!
Great customer service!
2025年1月27日
HairWeavon.com からの回答
Thank you for taking the time to share your experience!
We are delighted to know that you are happy with our service!
Great Service, easy returns process
Great Service, beautiful wigs even from US brands which are not easy to get in the EU without additinal taxes etc. Quick shipping. Returns are also very easy and quickly refunded.
Unfortunately, international shipping is not free of charge in case one uses a voucher... the system will not allow that option in combination with a voucher and will switch automatically to express shipping although the company offers free shipping within the EU.
2025年1月21日
HairWeavon.com からの回答
Hi Katrin,
Thank you for taking the time to leave a review!
We are happy to know that you are satisfied with our service!
In order to keep our prices as low as possible, our website only allows for one coupon or discount to be utilised per order. Therefore, when you added the wig at the sale price/ promotional code, the option for free shipping would not be available to you at checkout.
I do hope that this clarifies.
If you have any other questions or concerns, please feel free to reach out.
We are always happy to help!
HairWeavon.com からの回答
Thank you for taking the time to share your experience!
We are delighted to know that you are happy with our service!
I ordered for the first time and …
I ordered for the first time and also first Noriko wig zeal, that was not at all how I expected to be after seeing different reviews on YouTube. So I sadly had to return it and so far no message that it arrived ( from Belgium). For the rest it came earlier than expected and the service was good. Next time I'll stick to my Ellen Wille.
2025年2月6日
HairWeavon.com からの回答
Hello Carine,
Thank you for your review!
We have received your return and will process it shortly.
Diana was very helpful and and kept me…
Diana was very helpful and and kept me up to date on my grant applications. Excellent service
2025年1月16日
HairWeavon.com からの回答
We are delighted to know that you are happy with our service!
Wig is lovely but I always find heat…
Wig is lovely but I always find heat friendly wigs hard to maintain.
2025年2月1日
HairWeavon.com からの回答
Thank you for taking the time to share your experience!
HairWeavon.com からの回答
Hi Anne,
Thank you for taking the time to leave a review!
Quick and easy ordering fast delivery…
Quick and easy ordering fast delivery great product
2025年1月11日
HairWeavon.com からの回答
Thank you for taking the time to share your thoughts!
Excellent service
Very helpful customer service on the phone and timely delivery of my order.
2025年1月9日
HairWeavon.com からの回答
Hi Martina,
Thank you for taking the time and leaving a review. We appreciate it!
HairWeavon.com からの回答
Hello Caroline,
Thank you for taking the time to share your experience! We are delighted to know that you are happy with our service.
I order from this site more than 2…
I order from this site more than 2 years and everything was perfect before December 2024 when I order paid for fast delivery I suppose to recieve my order before 19 of December I recieved in 2025 nobody contact me to explain what's the problem only apologise I expect this wig because of medical problems. I'm finish with this site
2024年11月27日
自発的なレビュー
HairWeavon.com からの回答
Hello,
Thank you for you feedback and for taking the time to leave a review.
We are very sorry that your order did not arrive in time and that our service fell short of your expectations on this occasion.
We truly value your loyalty as a long-standing customer, and we did everything in our power to ensure the timely delivery of your order.
Unfortunately, despite our best efforts, we were unable to meet your needs this time, and we understand your frustration.
Please note that during busy holiday periods, there can sometimes be delays beyond our control, and we regret any inconvenience this may have caused.
Please rest assured that we take feedback like this very seriously, as it helps us improve our processes to ensure a better experience for all our customers.
If there's anything further we can do to assist, feel free to reach out to us.
Wishing you a wonderful day ahead.
Eventually I'll review again
There was a issue trying since black Friday to process I emailed them telling them they sent a payment link but never honoured the discount. Fine it was passed but the website still had it up and also I was doing since black Friday and getting issues processing so hardly my fault when it was on there end. I've only ever had one issue with them this is the 2nd now and money is the one thing I don't mess with.
2024年12月15日
HairWeavon.com からの回答
Hello Gerard,
Thank you for your feedback. We are sorry to hear about the inconvenience you experienced and we do appreciate your patience.
We understand that sometimes issues with placing an order may arise due to factors such as banking or payment systems, which are unfortunately outside of our control.
However, we always strive to assist our customers to the best of our ability and will do everything we can to help resolve any issues where possible.
If you have any other concerns, feel free to contact us.
Trustpilot エクスペリエンス
Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。
プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。
Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。
よいレビューを書くための8つのヒントをご覧ください。
確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。
レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します。