I ordered some skirting boards, good product for a very good price, delivered in perfect condition within the frame of 7 working days, brilliant! The only reason I don't give 5 stars is about communi... もっと見る
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Great service from Haldane Fisher. I had quite awkward drop-off location that the initial delivery truck couldn't fit into. The team were really nice about it however - and didn't give up. They came... もっと見る
企業が回答しました
The range of products available is excellent and for the small customer the option to buy in smaller quantities to suite is great. Being able to order in the required quantity minimises wastage and m... もっと見る
企業が回答しました
Placed order, your Company rang next day to say it was an old brochure and no longer supply the size I required, but did source different doors for me! Now awaiting delivery or confirmation to when t... もっと見る
企業が回答しました
企業情報
Haldane Fisher について
当該企業による記述
Haldane Fisher is one of the leading independent suppliers to the construction industry in the UK and Ireland, serving both trade customers and the general public.
Haldane Fisher is part of the Haldane Group, made up of Haldane Fisher NI, Haldane Fisher UK, Haldane Fisher Isle of Man, GE Robinson & Prowood. Bringing the total number of branches within the Group to twenty-two.
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連絡先
Shepherds Way Carnbane Industrial Estate, Newry , BT35 6QQ, Newry, 英国
- 028 3026 3201
- info@haldane-fisher.com
- haldane-fisher.com
4.4
優良
2498件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
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この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
I ordered some skirting boards
I ordered some skirting boards, good product for a very good price, delivered in perfect condition within the frame of 7 working days, brilliant!
The only reason I don't give 5 stars is about communication: I got an email of confirmation the first day saying I would be informed when it's on its way, but actually I haven't received anything else until the delivery so I didn't know what day and what time they would arrive. Plus I needed a date to book some other works after in the house, so this lack of information has been a little bit tricky to manage. But that's the only "issue" otherwise it's perfect
2026年8月20日
Great service
2026年8月18日
回答に AI 支援を利用する場合があります詳細を表示
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
Haldane Fisher からの回答
Thank you for your kind review! We’re so pleased you were happy with our service and truly appreciate your feedback.
Great service
Great service. Fantastic communication and updates when order delayed. Really helpful
2026年8月17日
Haldane Fisher からの回答
Thank you so much for your wonderful review! We’re delighted to hear that you were happy with our service and communication. We really appreciate your understanding regarding the delay, and we’re glad our updates and support were helpful. We look forward to serving you again!
Claire was exceptionally helpful and…
Claire was exceptionally helpful and got my query sorted in no time at all. Even called the next day to make sure I had everything I needed. Highly appreciated.
2026年8月31日
Haldane Fisher からの回答
Thank you for your lovely feedback! We’re delighted Claire was able to help and went the extra mile to make sure everything was sorted. We’ll be sure to share your kind words with her!
Haldane Fisher からの回答
Thank you for your kind review! We’re delighted you’re happy with our communication and fast delivery. We really appreciate your continued support!
Haldane Fisher からの回答
Thank you for your kind feedback! We’re pleased everything went smoothly and that you were happy with the delivery and communication.
My order was waiting for me as soon as…
My order was waiting for me as soon as they opened
2026年8月16日
Haldane Fisher からの回答
Thank you for your review! We’re glad your order was ready and waiting for you right when we opened. We appreciate your support!
Very helpful staff
2026年8月28日
Haldane Fisher からの回答
Thank you for your kind review! We’re delighted to hear that you found our staff helpful. We really appreciate your feedback and look forward to welcoming you back again soon.
Placed order
Placed order, your Company rang next day to say it was an old brochure and no longer supply the size I required, but did source different doors for me! Now awaiting delivery or confirmation to when they arrive!
2026年8月26日
Haldane Fisher からの回答
Thank you for taking the time to leave your review. We’re pleased that our team was able to contact you promptly and source an alternative range of doors to meet your requirements.
We apologise that the brochure contained outdated information and appreciate your understanding while we arranged an alternative solution. We hope to have your doors with you soon and will keep you updated regarding delivery.
Thank you again for your patience and for choosing us.
Ladas Drive branch staff attitude
The Ladas Drive branch emailed me to tell me that my order was ready to be collected. When I arrived to collect my order told by one of the staff that they didn't have it in stock. I was given no apology. Instead the staff member said " what do you want me to do about it". Also in the store they allowed a customer to go around the shop swearing loudly. He actually walked around the counter into the staff area. To put his own rubbish into the staff bin. Disgraceful customer service. At least one of the staff had the decency to refund my money back into my account. As I asked to be refunded as I in good conscience could not give my money to be treated as if I was in the wrong for questioning why was I told to collect my items. If the stock was not available in the store.
2026年8月14日
Haldane Fisher からの回答
Thank you for taking the time to share your feedback. We are genuinely sorry to hear about your experience when visiting our Ladas Drive branch.
We completely understand your frustration at receiving confirmation that your order was ready for collection, only to be told upon arrival that the items were not available. We appreciate that this was both inconvenient and disappointing, and we apologise for the poor communication and the way the situation was handled by our team.
The comment you received regarding what could be done about the situation is certainly not the level of customer service we expect from our staff. We also take your comments regarding the behaviour of another customer in the store seriously. Customers and staff should be able to enjoy a safe, respectful and professional environment.
We are pleased that a member of our team was able to arrange your refund, but we recognise that this does not undo the frustration caused by the experience.
Your feedback has been noted and will be shared with the relevant branch management team so that the issues you have raised can be addressed. We are sorry that we did not provide you with the standard of service you should reasonably expect from us.
Building to a budget on a budget…
The range of products available is excellent and for the small customer the option to buy in smaller quantities to suite is great. Being able to order in the required quantity minimises wastage and makes small projects cost effective.
Easy ordering system and delivered at a time that suuts best.
2026年8月13日
Haldane Fisher からの回答
Thank you for your great review! We’re delighted our product range, flexible quantities and convenient delivery worked well for you. We really appreciate your feedback and look forward to helping with your next project!
My items just abandoned in the rain…
My items just abandoned in the rain outside not a phone call or a knock on the door to make sure its left in safe place
2026年8月26日
Haldane Fisher からの回答
We’re very sorry to hear this. Your delivery should have been left in a safe, suitable place, and you should have been notified. We apologise for the inconvenience and disappointment caused, and we’ll be addressing this with our delivery team.
I had expected a text before arrival
I had expected a text before arrival, but luckily I was here. Got 3x 750kg bags of top soil that was good quality and the driver was very pleasant and helpful.
2026年8月24日
Haldane Fisher からの回答
Thank you for your review! We’re pleased to hear you were happy with the quality of the topsoil and found our driver helpful and pleasant. We’ll also take your feedback regarding the delivery notification on board.
Great team on deliveries
Great service from Haldane Fisher. I had quite awkward drop-off location that the initial delivery truck couldn't fit into. The team were really nice about it however - and didn't give up. They came up with a solution involving sending a smaller truck / crane - which they did so speedily and and then managed to skillfully get it into the desired location (saving me a full day of back breaking wheelbarrowing in the process!)
Great service from the Bangor branch team!
2026年9月1日
自発的なレビュー
Haldane Fisher からの回答
Thank you for the fantastic review! We’re delighted the Bangor branch team could find a solution and get your delivery safely into place. We really appreciate your kind words and are glad we could save you the back-breaking wheelbarrow work.
Ive had two good visits with the Bangor…
Ive had two good visits with the Bangor branch. Staff going that extra mile answering queries and checking things, and always offering to help me put things in my car.
2026年8月11日
Very easy to order on line and pick up
2026年8月22日
Haldane Fisher からの回答
Thank you for your lovely review! We’re delighted to hear that you found ordering online and picking up your order so easy and convenient. We really appreciate your support and hope to see you again soon!
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