Easy service to use online and delivered within the timeframe provided. shoutout to Keith the driver who actually had went past his scheduled hours on Friday to get my order delivered to begin work o... もっと見る
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A little disappointed when I went to collect an item we had ordered and it wasn't in stock. The young lady who served was unbelievably helpful explaining what had happened and the item wasn't in stock... もっと見る
企業が回答しました
Robert was a great help with getting bathroom suite ordered. Fiona was great for getting delivery sorted. The crew who delivered the suite was unhelpful. Left the bath on the palette in the driveway a... もっと見る
Brilliant have ordered both inshop in person and online. Staff really helpful. Great comms so.you know exactly when deliveries are arriving . Good quality products
企業が回答しました
企業情報
Haldane Fisher について
当該企業による記述
Haldane Fisher is one of the leading independent suppliers to the construction industry in the UK and Ireland, serving both trade customers and the general public.
Haldane Fisher is part of the Haldane Group, made up of Haldane Fisher NI, Haldane Fisher UK, Haldane Fisher Isle of Man, GE Robinson & Prowood. Bringing the total number of branches within the Group to twenty-two.
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連絡先
Shepherds Way Carnbane Industrial Estate, Newry , BT35 6QQ, Newry, 英国
- 028 3026 3201
- info@haldane-fisher.com
- haldane-fisher.com
4.4
優良
2462件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Amazing customer service and fast delivery
I've made a flooring order online to be fulfilled by the Lisburn branch. Niall contacted me and made sure I had my order delivered on the same day, well packed and as deep as possible in the driveway so that I could still use the rest of the space for my car. Amazing service throughout.
2026年7月23日
自発的なレビュー
Haldane Fisher からの回答
Good Morning Douglas,
We are so pleased to hear about your positive experience with your recent flooring order from our Lisburn branch. It is wonderful to know that we were able to arrange a same-day delivery that was well-packed and thoughtfully placed to accommodate your needs. We truly appreciate you sharing your feedback.
Kind Regards
Sandra
Haldane Fisher からの回答
Good Morning Fabio,
Thank you for taking the time to leave your Positive feedback. It’s great to hear you have had such a positive experience while shopping with us and we hope to see you again soon.
Kind regards
Sandra
I have not yet received notification my…
I have not yet received notification my order is ready for collection.
[Update-I successfully collected my order after liaising with the Sales Manager and speaking with the Branch Manager ]
2026年7月16日
Haldane Fisher からの回答
Good Morning Sabrina,
Thank you for taking the time to post your review. We sincerely apologise that your experience has fallen short of our usual standards and your expectations.
Please be assured your review has been escalated and we will be in contact with you asap.
Kind Regards
Sandra
Good service & delivery
2025年9月28日
Haldane Fisher からの回答
Good Morning John,
Thank you for taking the time to leave your Positive feedback. It’s great to hear you have had such a positive experience while shopping with us and we hope to see you again soon.
Kind regards
Sandra
Very personable driver who willingly…
Very personable driver who willingly situated my order of sand at my property to accommodate my needs. I received exactly what I ordered in a timely manner and would order again from Haldane Fisher. Only thing I would have liked would have been a phonecall to say they were on their way.
2026年7月8日
Haldane Fisher からの回答
Good Morning Helen,
We're so glad to hear you had such a positive experience with our driver and that your sand order was delivered to your satisfaction! We truly appreciate your kind words and your intention to order from us again. We also appreciate your feedback regarding a pre-delivery phone call; we will certainly consider this for future improvements to our service.
Kind Regards
Sandra
Ordered several items 26th June it's…
Ordered several items 26th June it's now 21st July and I've just asked for a refund on a fence panel that never arrived excuse after excuse from broken down van to Lisburn sending the wrong panel.I understand things like this happen in business but why do customers have to suffer for it ? It should be corrected at source within days not weeks.
2026年6月26日
Haldane Fisher からの回答
Good Afternoon Stephen,
Thank you for taking the time to post your review. We sincerely apologise that your experience has fallen short of our usual standards and your expectations.
Please be assured your review has been escalated and we will be in contact with you asap.
Kind Regards
Sandra
Good but not perfect
I ordered some fence horizontals from Haldane Fisher. The wood itself is very well priced indeed, the not so good aspect is the cost of delivery (delivery cost more than the wood itself) but this isn't any different to any other building supplier so not that much of a big deal.
One very good thing was delivery. It was quoted to be 5 to 7 days lead time but the wood was delivered literally within 24 hours, which was amazing.
The wood itself, it is OK but just OK. It is very soft wood so if you aren't careful, your fasteners will bore straight through. This isn't too much of an issue as if you are careful, it works. The main issue with the wood is that there was clear bowing from the offset which I was able to straighten out mostly but then when installing, one of the horizontals is twisted lengthways which I cannot straighten out and just have to put up with it not sitting flush against the fence post. This is the main negative of the purchase for me.
2026年7月13日
Haldane Fisher からの回答
Good Afternoon Adam,
Thank you for taking the time to leave such a detailed review. We're delighted to hear that you found our fencing timber competitively priced and that your order arrived much sooner than expected. It's great to know our delivery service made such a positive impression.
We're sorry to hear that some of the timber had bowing and twisting, which made installation more difficult. While timber is a natural product and some movement can occur, we understand how frustrating it is when a piece doesn't sit flush, and we appreciate you highlighting this to us.
Your feedback is invaluable to us and will be shared with the team as we continue to improve the quality of the products we supply. Thank you again for choosing Haldane Fisher, and we hope to see you again soon.
Kind Regards,
Sandra
Haldane Fisher からの回答
Good Morning Ryan,
Thank you for taking the time to leave us a review. We're delighted to hear everything went smoothly and that you had no issues. We look forward to seeing you again in the future.
Kind Regards
Sandra
Staff helpful and friendly
Staff helpful and friendly. Collected an online order. All very quick nd easy.
2026年7月12日
Haldane Fisher からの回答
Good Morning Hazel,
We're so glad to hear that our staff was helpful and friendly during your online order collection. We appreciate your kind words.
Kind Regards
Sandra
Haldane Fisher からの回答
Good Morning Ramona,
Thank you for your wonderful review! We're so pleased to hear that you experienced fast delivery and are happy with the product. We truly appreciate your recommendation!
Kind Regards
Sandra
Better communication
Order was a bit late but there was a genuine reason. Delivery guy was excellent. A bit more communication would have been appreciated.
2026年7月17日
自発的なレビュー
Haldane Fisher からの回答
Good Morning Brian,
We appreciate your feedback regarding the delivery time and communication. We're glad to hear our delivery person was excellent. We are working to improve our communication during delays.
Kind Regards
Sandra
Very helpful
Very helpful, there's an older gentleman who cut wood for me, and was so nice..His attitude was a breath of fresh air, nothing was any trouble.
2026年7月10日
Haldane Fisher からの回答
Good Morning Jean,
Thank you for this wonderful review! We are so pleased to hear that you had such a positive experience with a member of our team. It's always great to know our staff are providing excellent service.
Kind Regards
Sandra
Haldane Fisher からの回答
Good Morning Elisha,
We're so happy to hear you found our pricing excellent and the pick-up and exchange process easy! We appreciate your positive feedback. We look forward to seeing you again soon.
Kind Regards
Sandra
Easy navigation of site
Easy navigation of site to the item I wanted. Straight forward process to purchase. My choice was click and collect. Kept informed of availability of collection. Collection completed and will use this service again or delivery for larger quantities. Thank you.
2026年7月9日
Haldane Fisher からの回答
Good Morning Mrs Bailie,
We are so pleased to hear that you found our website easy to navigate and the purchase process straightforward. It's wonderful that our click and collect service met your expectations, and we appreciate you sharing your positive experience. We look forward to seeing you again in the future!
Kind Regards
Sandra
Product was as described
Product was as described. The guy in the timber yard was very friendly and efficient.
2026年7月9日
Haldane Fisher からの回答
Good Morning Glenn,
We are so pleased to hear that the product met your expectations and that you received friendly and efficient service from our timber yard team. Thank you for your kind words!
Kind Regards
Sandra
Brilliant service
2026年7月9日
Haldane Fisher からの回答
Good Morning Paul,
Thank you for taking the time to leave your Positive feedback. It’s great to hear you have had such a positive experience while shopping with us and we hope to see you again soon.
Kind regards
Sandra
Great experience from entering the yard…
Great experience from entering the yard to leaving it
2026年7月9日
Haldane Fisher からの回答
Good Afternoon Colin,
We're so happy to hear you had a great experience from start to finish. We appreciate your kind words!
Kind Regards
Sandra
Positive feedback
Amiable delivery guy.
Bulk bag of stones left exactly where I requested. 10/10 👍🏻🙂
2026年7月8日
Haldane Fisher からの回答
Good Afternoon Robert,
We are so happy to hear our delivery service met your expectations and that the stones were placed exactly as requested. We appreciate your kind words!
Kind Regards
Sandra
My second order delivered by Haldane…
My second order delivered by Haldane Fisher. Service is helpful, friendly and they go out of their way to assist, particularly as I ordered the wrong timber and they spotted my error and called to check. Exemplary service! A
Special shout out to Mark in Bangor for his patience and assistance, so helpful and I even got my delivery early! Highly recommend for good value for money, quality product and efficient and helpful customer service.
2026年7月8日
Haldane Fisher からの回答
Good Afternoon Andrea,
We truly appreciate you taking the time to share your positive experience with us. We are delighted to hear that our team provided helpful and friendly service, especially in assisting you with your timber order. It is wonderful to know that we could ensure your delivery arrived early and that you found our products to be of good value and quality. I will be sure to pass on your kind words to Mark.
Kind Regards
Sandra
Online purchase
I cancelled my online order within 12 hours of purchase and I have yet to receive any notification of cancellation or refund. This was over a week ago. Terrible customer service for online orders
2026年7月9日
Haldane Fisher からの回答
Good Afternoon Ruth,
We are concerned to hear about the delay with your cancellation and refund. We are actively looking into this matter to understand what happened.
Kind Regards
Sandra
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