Got this for my bday from a friend. Can't use it because its too heavy, my hair is to thin and it gave me instant headache because the clips sit right above my ears and the weight is to much. Hair a... もっと見る
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Great customer service and fast delivery! They were quick to colour match my halo extensions and got it spot on! I had to change my order having ordered the wrong version of ash blonde and they rectif... もっと見る
I recently ordered a 24” inch ponytail in shade Hawaii Blonde. There is a free colour matching service available if you are unsure on your perfect match. Deliver was super fast and I loved the asth... もっと見る
企業が回答しました
Halo Hair extensions are the best quality hair! Speedy delivery 24 hr tracked and beautiful perfect packaging! I wear their #613 light blonde hair halo extensions on photoshoots, for TV interviews... もっと見る
企業が回答しました
企業情報
当該企業による記述
Halo Hair Extensions is a leading UK retailer and wholesaler of 100% Indian Human Remy Hair Extensions. The revolutionary 'Halo' hair extension piece in varied lengths and thickness so there is Halo that is suitable for everyone. These are: The Halo, Deluxe Halo & Premium Halo All Halos come with a 'lifetime guarantee' on the wire, elastic and stitching too! We hold the largest stock of shades in the hair extension market with over 50 shades to choose from. Throughout our hair extension range we offer 100% Human Remy Hair - meaning that every single hair strand is cuticle correct providing a smooth soft finish that does not tangle or knot. FREE DELIVERY with Buy Now Pay Later options. We offer other various hair extension methods including: Clip Ins, Tapes, Wefts, Ponytails, Plaits, Nail Tips, Stick Tips, Micro Loops, Nano Rings and Head Bands. We also have an Online Colour Matching Service - simply get in touch via email or social media for one of our customer advisors to help advise you on the best shade for you. UK SHIPPING ONLY www.halohairextensions.com Follow us @halohairextensions *Please Note: some of these reviews are about other companies that are trading using our trademark "Halo"
連絡先
West Yorkshire, 英国
- 01924 896336
- info@halohairextensions.com
- halohairextensions.com
4.0
ほぼ満足
284件のレビュー
ネガティブなレビューの 83％に回答しています
通常1カ月以上経ってから回答
この企業のTrustpilot 利用方法
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Dont waste your money
Got this for my bday from a friend. Can't use it because its too heavy, my hair is to thin and it gave me instant headache because the clips sit right above my ears and the weight is to much. Hair also started falling out of it instantly, very cheap. Unfortunately they wont refund her. Very disappointing and bad customer service! There is no actual guarantee as stated.
2026年4月3日
自発的なレビュー
Great customer service and fast…
Great customer service and fast delivery! They were quick to colour match my halo extensions and got it spot on! I had to change my order having ordered the wrong version of ash blonde and they rectified it for me immediately. They also arranged to send me a new wire when I cut it too short. Always quick to respond and extremely helpful. The product quality is also fantastic. I'd highly recommend this brilliant brand.
2026年4月2日
自発的なレビュー
Perfect Ponytail
I recently ordered a 24” inch ponytail in shade Hawaii Blonde. There is a free colour matching service available if you are unsure on your perfect match.
Deliver was super fast and I loved the asthetic packaging it arrived in :)
The quality of the ponytail is amazing! It’s a true colour match and so silky soft. So glad I have found something that styles my hair perfectly and is so straight forward to apply :)
2026年2月7日
自発的なレビュー
Halo Hair Extensions からの回答
Hello Amy,
Thank you so much for your wonderful review! We’re thrilled to hear that your 24” Hawaii Blonde ponytail exceeded your expectations.
We take pride in offering our colour matching service to help everyone find their perfect shade, so it’s great to know it worked so well for you. We’re also delighted you loved the packaging and found the ponytail easy to style—it means a lot to hear that it fits seamlessly into your routine.
Your kind words about the quality and softness of the hair truly make our day. Thank you for choosing Halo Hair Extensions—we’re so happy to have you as part of our Halo family!
Kind Regards,
The Halo Hair Extensions Team
I couldn’t be happier
I couldn’t be happier with my experience with Halo Hair Extensions! The quality of the extensions is outstanding — super soft, thick from top to ends, and they blend so naturally with my own hair. They look and feel just like real hair and have held up beautifully with styling.
Delivery was fast, and the packaging was lovely — secure, well-presented, and felt really premium. Everything arrived in perfect condition.
Overall, an amazing experience from start to finish. If you’re considering Halo Hair Extensions, I can’t recommend them enough! 💕
2026年1月26日
自発的なレビュー
Halo Hair Extensions からの回答
Hi Anj
Thank you so much for your amazing 5-star review! We’re thrilled to hear that you’re so happy with your Halo Hair Extensions.
It’s wonderful to know that the quality, softness and natural blend of the extensions exceeded your expectations and that they’ve held up beautifully with styling. We also love hearing that our delivery and packaging made a great impression—it’s always our goal to provide a premium experience from start to finish.
Your recommendation means the world to us, and we’re so happy to have been part of your hair journey. Thank you again for choosing Halo Hair Extensions!
Kind Regards,
The Halo Hair Extensions Team
Amazing customer service
Had an issue with Royal Mail on my delivery so emailed the customer service team and the manager go back to me so quickly and helped sort the issue out in no time! Made it so stress free and gave me the reassurance! Once my order came the service was fast and the quality of the hair extensions are really good. I’m very happy!
2026年1月20日
自発的なレビュー
Halo Hair Extensions からの回答
Thank you so much for taking the time to leave such a lovely review Frankie. We’re really pleased to hear that our customer service team was able to resolve the Royal Mail issue quickly and make the experience stress free for you — reassurance is always our priority.
We’re also delighted that you’re happy with the speed of delivery and the quality of your hair extensions. Your feedback truly means a lot to us, and we’re so glad we could turn the situation into a positive experience.
Thank you again for choosing us.
Kind Regards,
The Halo Team
So helpful
So helpful with the colour matching service, I had a few questions which they came back to me on straight away. I was able to order that day and it was delivered the next morning. The hair is amazing quality and the colour match is perfect, blends with my hair so well.
2025年12月29日
自発的なレビュー
Halo Hair Extensions からの回答
Hello Sophie,
Thank you so much for your wonderful 5 star feedback! 🌟 We’re thrilled to hear that our colour matching service was helpful and that your order arrived so quickly. It’s fantastic to know the hair blends perfectly and that you’re happy with the quality.
Your kind words mean a lot to us and we can’t wait to continue providing you with products and service you love.
Kind Regards,
The Halo Team
11/10!
The quality of the human extensions is great. Customer service is on point, they helped me with colour matching and suggested a colour that was perfect. They genuinely match my hair perfectly! Delivery was rapid, ordered on Friday and delivered Saturday morning. Can’t fault at all. Thank you!
2025年12月19日
自発的なレビュー
Halo Hair Extensions からの回答
Hello Lauren B,
Thank you so much for your wonderful 5 star feedback! We’re thrilled to hear that the extensions matched your hair perfectly and that our team could help with colour selection. It’s also great to know that your order arrived so quickly - we do aim for next day so we are over joyed that it came especially on a Saturday!
We really appreciate you taking the time to share your experience — your kind words mean a lot to us. We can’t wait to help you again with your next order!
Kind Regards,
The Halo Team
Hair halo
I bought my hair halo a few months ago and I had a little problem with it but the manager was amazing in responding to my email so quick. I needed it fixed by Christmas which only gave them a handful of days and I received my halo back in time and it looks and feels as it was brand new after the repair. I have purchased twice from this company and i will certainly continue to use them. So pleased with the service!
2025年12月22日
自発的なレビュー
Halo Hair Extensions からの回答
Hello Coye,
Thank you so much for your wonderful feedback! We’re thrilled to hear that your hair halo was repaired to your satisfaction and that our team was able to get it back to you in time for Christmas.
It means a lot to us that you’ve chosen to purchase from us more than once, and we truly appreciate your continued support of our brand.
Kind Regards,
The Halo team
AWFUL BARBIE HAIR
Delivery was good..BUT I have worn my halo for 3 hours and it needs to go in the bin!! Its like barbie hair!! Can't even separate it with my fingers!! Awful quality, complete waste of money!!
2025年11月21日
自発的なレビュー
Halo Hair Extensions からの回答
Hello Joanne,
Thank you for your feedback, We’re very sorry to hear about your experience. We would really like the opportunity to help resolve this for you.
However, we haven’t received any emails from you under this name. Could you please get in touch with us directly at info@halohairextensions.com with your Order Number & photos of the Halo in question? We’ll be more than happy to assist and find a solution.
Kind Regards,
The Halo Team
Very helpful and great communication
Very helpful and great communication. The hair extensions are so soft and great quality! Will definitely be re purchasing in the future.
2025年11月26日
自発的なレビュー
Halo Hair Extensions からの回答
Good Afternoon Ellie,
Thank you so much for your lovely 5 star review! We’re really happy to hear you found our communication helpful and that you’re loving the quality and softness of the hair extensions.
Your support truly means a lot to us, and we can’t wait to have you shop with us again in the future! 💕
Kind Regards,
The Halo Team
Great quality hair
Great quality hair, really easy to adjust the halo wire and very helpful and fast colour matching advice. Very fast dispatch of the order. I've found that the hair washes well and retains condition if you follow the care instructions that are provided.
2025年11月21日
自発的なレビュー
Halo Hair Extensions からの回答
Hello Kelly,
Thank you very much for taking the time to share your detailed feedback. We’re delighted to hear that you’re happy with the quality of the hair, found the halo wire easy to adjust, and appreciated our colour matching advice. It’s also great to know that your order arrived quickly and that the hair is maintaining its condition when following the care instructions. Your kind words are truly appreciated, and we look forward to supporting you again in the future.
Kind Regards,
The Halo Team
I absolutely love my halo
I absolutely love my halo! I wear hair extensions every day due to my hair being very thin and the this has made my life a lot easier! It doesn’t damage my hair like clip ins and gives me lots of volume!
It’s taken a while to learn how best to blend with my hair because my natural hair is so thin and short but after a few goes I’ve worked out what’s best for me and now it’s so quick and easy to do my hair ever day!
Minus 1 star because I think more options for the weight of the hair would be useful and the shorter lengths to be available with clips if needed
2025年10月20日
自発的なレビュー
Halo Hair Extensions からの回答
Hello Jessica,
Thank you so much for taking the time to share your experience! We’re thrilled to hear that your Halo has made styling easier and that it’s giving you the volume you’ve been looking for without causing damage. It’s wonderful that you’ve found a routine that works perfectly for you—it really means a lot to us.
We also appreciate your constructive feedback regarding additional weight options and shorter lengths. Your suggestions are extremely valuable and will be taken into consideration as we continue to expand and improve our range.
Thanks again for your thoughtful review and for being part of the Halo family!
Kind Regards,
The Halo Team
I absolutely adore my halo!
I absolutely adore my halo!! The quality is great and after multiple wears it is lasting perfectly. It’s really helped me with confidence after losing a lot of my hair, and it’s so easy to put on! Delivery came next day and the service regarding hair matching was super friendly and helpful. Would recommend🫶
2025年10月8日
自発的なレビュー
Halo Hair Extensions からの回答
Hello Jessica,
Thank you so much for sharing your experience! We’re truly touched to hear that your Halo has helped boost your confidence—there’s nothing more rewarding for us than knowing our products make a real difference. It’s wonderful that it’s easy to wear, long-lasting, and that our hair matching service made things simple and friendly for you.
We’re so grateful for your recommendation and thrilled to have you as part of the Halo family. Your kind words truly make & brighten our day!
Best Wishes,
The Halo Team
Spent 35 euro on delivery to Ireland…
Spent 35 euro on delivery to Ireland and now I've to pay 46 euro import and tax charges. Was told the item would be delivered yesterday but it was sent to France first and now won't get here till Monday. Will do another review once the item arrives.
2025年9月25日
自発的なレビュー
Halo Hair Extensions からの回答
Good Morning Caroline,
Thank you for contacting us via Trustpilot for our attention.
I'm sorry if you are unaware of the delivery / customs charges but these are stated on our website before placing an order and on our delivery page.
I have copied and pasted the information below so you and future customers are aware of this.
This information is next to where you would click "add to basket"
FREE DELIVERY - UK CUSTOMERS ONLY! (If you order before 3pm Monday - Friday we will dispatch the same day). All orders placed after 3PM on Friday, Saturday, Sunday or Bank Holidays will be shipped the next business day) PLEASE NOTE: No deliveries on Saturday or Sunday. Republic of Ireland Customers - £34.99 Shipping with FedEx.
•Customers are responsible for import duties on arrival into the country.
Again, our sincere apologies your order was a day late and re directed to France, once it has been collected with FedEx it is out of our delivery control.
Kind Regards,
The Halo Team
Such good quality hair, shame about the tape glue strength.
Colour is fab, length is great and so is the quality of hair. As a hairdresser i’m over the moon with the quality and the fact that the copper hasn’t washed and faded bad after the first wash. However i’m ever so disappointed with the tape, i’ve washed my hair for the first time after having them fitted just under a week ago and i’ve lost nearly 10 tapes out of my hair. I know it’s not my hair or anything as my last brand of hair I wore for 6 months without loosing one! This will be the only thing that will prevent me from re-purchasing which is a shame as i’m in love with the colour and literally everything else! It’s ever such a shame that the tape isn’t strong at all.
2025年9月1日
自発的なレビュー
Halo Hair Extensions からの回答
Good Morning Hollie,
Thank you for your honest review - again we are terribly sorry that the Tape In hair extensions did not live up to your expectation and unfortunately it was a bad batch of the Tape for its hold but we are working on this issue for the future so no further bad reviews are pending for the Tape In hair extensions.
We was glad to work with you to get this resolved quickly.
Kind Regards,
The Halo Team
Waiting for response
Lower really for customer service reached out in plenty of ways please reply
Item came quickly with a totally diff colour shining in the light
But the packaging was nice and delivery fast
Can customer service email me please !
2025年8月25日
自発的なレビュー
Halo Hair Extensions からの回答
Good Morning Lex,
Thank you for taking the time to leave this review.
I have believe our customer service team have been back in touch with you since leaving this review.
We are very sorry to hear that the colour wasn't a match - in our terms and conditions we do offer a full refund or exchange if the colour is not correct - but the hair extensions do have to be kept in original condition and that does mean tied on the hygienic bands and on the backing card to proof the hair has not been in a worn state.
Kind Regards,
The Halo Team
Amazing customer service
Honestly, the best customer service! I ordered the wrong colour and had to send it back. I forgot to put my details into the return so im a blind panic, had to contact them. Rachel was amazing! Very patient, so friendly and sorted things out in a heartbeat.
The halo itself was beautiful, just the wrong colour for me and I needed it for my holiday so was unable to swap the colour or I would have.
Can't recommend highly enough!!
2025年8月7日
自発的なレビュー
Halo Hair Extensions からの回答
Hello Scully Adrienne,
Thank you so much for your wonderful review! We’re delighted to hear that Rachel was able to assist you so quickly and make the return process stress-free—it’s always our goal to provide friendly and efficient support.
We’re sorry that the colour wasn’t quite right for your holiday, but we’re thrilled that you loved the Halo itself. Your kind words mean so much to us and we’re grateful for your recommendation!
Kind Regards,
The Halo Team
Only been in for 1 week
Only been in for 1 week. My daughter is a hairdresser so I use the right products on my hair. The ends are shocking, tatty and hard to brush. Plus there are lots shedding. Really disappointed, alot of money spent on 2 sets.
2025年8月5日
自発的なレビュー
Halo Hair Extensions からの回答
Hello Alison,
Thank you for your feedback. We’re very sorry to hear about the issues you experienced with the hair extensions you purchased. We completely understand how disappointing this must have been, especially after your investment.
We’re glad that we were able to resolve the matter promptly through our email correspondence and hope that the solution provided addressed your concerns. Your experience is important to us, and we appreciate you taking the time to share it, as it helps us continue improving our products and service.
Kind Regards,
The Halo Team
The best clip in extensions I’ve ever used!!!
I am loving having super thick, long hair again with the help of these beautiful premium clip ins. I’m so impressed with the quality and softness of the hair. The extensions are super easy to install and lightweight enough to not pull on my own hair. They look good straight or curly but curly and wavy is my favourite. The hair extensions are safe to use heat on and I style mine using tongs and straighteners and so far they have held styles perfectly. (Even after a 1.5 hour hot dance class, my hair was still bouncy and full). I love the fact you can also buy a special hair hanger and protective bag from this brand for the hair extensions. This is to keep them from being crumbled or damaged when they are not being used. I love this brand from the packaging and presentation to the hair itself. I wouldn’t go anywhere else now! These are exactly what I was looking for. I had help and chats with the customer service team helping me choose the correct style and method of extensions for my specific hair and they have been amazing too. If you need a colour match, they also provide this service, they are so happy to help and clearly want you to look amazing and feel your best.
2025年7月14日
自発的なレビュー
Halo Hair Extensions からの回答
Hello Natasha,
Thank you so much for your wonderful 5 star review! We’re thrilled to hear that you’re loving your premium clip-in extensions and that they’re giving you the volume, length, and styling flexibility you were looking for. It’s fantastic that they’re holding up so well, even after a hot dance class, and that our accessories like the hair hanger and protective bag are helping you keep them in perfect condition.
We’re also so pleased that our customer service team was able to guide you in choosing the right style and colour match. Your kind words mean the world to us and truly reflect the care we put into both our products and support. Knowing that you wouldn’t go anywhere else now really makes our day!
Thank you again for taking the time to share your experience.
Kind Regards,
The Halo Team,
I absolutely love my Halo Hair…
I absolutely love my Halo Hair Extensions! They’re so easy to use and completely damage-free, which is really important to me as I deal with hair loss. They blend beautifully with my natural hair and make me feel so much more confident. The quality is amazing, they’re comfortable to wear, and they always give me that extra volume and length without any fuss. I couldn’t recommend them more!
2025年7月16日
自発的なレビュー
Halo Hair Extensions からの回答
Hello Penny Melson,
Thank you so much for your wonderful 5 star review!
We’re overjoyed to hear that your Halo Hair Extensions are giving you the confidence, volume and length you were looking for, while being gentle on your natural hair on your hair journey.
It’s fantastic that they blend so beautifully and are comfortable to wear—making styling effortless is exactly what we aim for! Your recommendation means the world to us, and we’re so grateful to have you as part of the Halo family.
Best Wishes
The Halo Team
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