We’ve just returned from an incredible school ski trip to Canada, and I honestly can’t recommend it highly enough. From start to finish, everything was absolutely perfect — every detail was hand... もっと見る
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As always, Halsbury has delivered an amazing experience for our students. Everything was planned to perfection and went well. A big shout out to Beckie!
企業が回答しました
We are very dissapointed with our experience with Halsbury. Ollie sold us a ski trip to Sestriere, staying in Cesana. When we arrived it turns out we could only ski in Claviere, a much smaller resort.... もっと見る
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From the very first contact with Halsbury, the process of organising a large-scale residential trip abroad was a pleasure. The initial quotation and booking was handled very efficiently by Natalie, an... もっと見る
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企業情報
当該企業による記述
Learning that takes on the world. School trips that keep eyes up, phones down and work for every budget.
連絡先
35 Churchill Park, NG4 2HF, Nottingham, 英国
- 01159 404 303
- enquiries@halsbury.com
- halsbury.com
4.4
優良
234件のレビュー
ネガティブなレビューの 100％に回答しています
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Absolute shambles
Absolute shambles. Cancelled a ski trip to Italy with less than 24 hours notice. How can a travel company not book a coach!
2023年3月31日
自発的なレビュー
Halsbury Travel Group からの回答
Hi William,
Thank you for getting in touch. We are sincerely sorry for letting down the children at this late stage and apologise unreservedly.
As well as a full refund, we’ll be paying additional compensation to all the families whose children were due to travel. We understand that this doesn’t make up for the disappointment, however, we hope it goes some way in recognising the distress this has caused and the expenses incurred.
A letter with further details regarding the trip and the compensation have been given to the school to share with parents and guardians.
Sincere apologies and best regards,
Katie
Never EVER use Halsbury Travel
You let down 80 children and their families plus numerous teachers. A year of planning and excitement ruined less than half an hour before setting off. Absolutely fuming. Never use this company.
2023年3月31日
自発的なレビュー
Halsbury Travel Group からの回答
Dear Sarah,
Thank you for reaching out. We’re really sorry for this situation and for letting down the children at this late stage.
We understand that a significant amount of time and expense goes into the preparation of a school trip from both the school’s and the parents’ perspective.
As well as a full refund, we’ll be paying additional compensation to all the families whose children were due to travel.
We understand that this doesn’t make up for the disappointment, however, we hope it goes some way in acknowledging the distress this has caused and the expenses incurred.
A letter with further details regarding the trip and the compensation have been given to the school to share with parents and guardians.
Sincere apologies and best regards,
Katie
Disgraceful Company
This Company is not fit for purpose, to let down 89 pupils and cancel an entire weeks ski trip 20 minutes before the coach was due to depart is a disgraceful. Avoid at all costs. The teachers had worked so hard to carefully plan the trip!
2023年3月31日
自発的なレビュー
Halsbury Travel Group からの回答
Dear Sue,
Thank you for reaching out. We’re really sorry for this situation and for letting down the children at this late stage.
We understand that a significant amount of time and expense goes into the preparation of a school trip from both the school’s and the parents’ perspective.
As well as a full refund, we’ll be paying additional compensation to all the families whose children were due to travel. We understand that this doesn’t make up for the disappointment, however, we hope it goes some way in recognising the distress this has caused and the expenses incurred.
A letter with further details regarding the trip and the compensation have been given to the school to share with parents and guardians.
Sincere apologies and best regards,
Katie
If I could give a zero I would.
If I could give a zero I would.
Less than 24 hours away from travel and they discover they haven't secured the coaches for the school ski trip. 5 schools without coaches for a trip to Italy! Basic elements for a established school travel agent you'd think.
My child is beyond upset, its been the first opportunity to travel abroad with school due to COVID. First ski trip, he's had lessons, money spent on equipment and clothing and was all packed to go. This was booked and planned 18 months ago and we get 24 hours notice. Yes, they tried to make alternative travel arrangements but due to air strikes this wasn't possible, but it should never have got to that. The poor teachers are the ones who have put in all the effort and planning and they were the ones who had to tell the kids they were not going whilst Halsbury Travel get to stay arms length away from this disappointment and anger from the pupils, parents and staff.
A full refund does not make up for the lost opportunity, expense and disappointment. What are you going to do about this Halsbury Travel?
2023年3月31日
自発的なレビュー
Halsbury Travel Group からの回答
Dear Heidi,
Thank you for getting in touch. We are sincerely sorry for letting down the children at this late stage.
We explored every avenue available to us to avoid having to cancel the tour. We are deeply disappointed that we have not succeeded in finding a solution. We take full responsibility for this. It was due to a combination of personnel changes internally and suppliers changing their bookings without notifying us.
We understand that a significant amount of time and expense goes into the preparation of a school trip from both the school’s and the parents’ perspective.
As well as a full refund, we’ll be paying additional compensation to all the families whose children were due to travel. We understand that this doesn’t make up for the disappointment, however, we hope it goes some way in recognising the distress this has caused and the expenses incurred.
A letter with further details regarding the trip and the compensation have been given to the school to share with parents and guardians.
Sincere apologies and best regards,
Katie
Ski Trip Cancelled at the last minute
My daughter was meant to go on a ski trip this afternoon with her school and it was booked via Halsbury. Twenty minutes before she was due to leave they contacted the school to advise that the coach company had cancelled and they would not be able to go on their ski trip.
To say she is devastated is an understatement. Months of planning by the school, 80 children due to ski and teachers giving up their time and Easter holiday to take them. What a shambles and totally unprofessional.
Steer clear of this company.
2023年3月31日
自発的なレビュー
Halsbury Travel Group からの回答
Dear Ed,
Thank you for getting in touch. We are sincerely sorry for letting down the children at this late stage and apologise unreservedly.
We understand that a significant amount of time and expense goes into the preparation of a school trip from both the school’s and the parents’ perspective.
As well as a full refund, we’ll be paying additional compensation to all the families whose children were due to travel. We understand that this doesn’t make up for the disappointment, however, we hope it goes some way in recognising the distress this has caused and the expenses incurred.
A letter with further details regarding the trip and the compensation have been given to the school to share with parents and guardians.
Sincere apologies and best regards,
Katie
Very bad
My daughter was due to travel on a ski trip today - they have totally messed up and pulled out of the booking today with no notice on the day of travel, leaving 3 coaches full of children devastated after many months of planning and build up, emotionally drained, parents out of pocket, brand new ski gear wasted. Children all stranded in the school hall.
2023年3月31日
自発的なレビュー
Halsbury Travel Group からの回答
Hi Thomas,
Thank you for reaching out. We’re really sorry for this situation and for letting down the children at this late stage.
We take full responsibility for this. It was due to a combination of personnel changes internally and suppliers changing their bookings without notifying us.
As well as a full refund, we’ll be paying additional compensation to all the families whose children were due to travel on the trip.
We understand that this doesn’t make up for the disappointment in missing out on the trip, however, we hope it goes some way in recognising the distress this has caused.
A letter with further details regarding the trip and the compensation have been given to the school to share with parents and guardians.
Sincere apologies and best regards,
Katie
Absolute disgusted with this company - WARNING
As a parent of a child waiting to go skiing to Italy in the morning , to find our less than 24 hours before departure that the coaches have not been booked and so the whole trip is cancelled is a complete farse!
Our son has been looking forwards to this trip for months. He has been unwell and this is the one thing motivating him forwards.
In addition we have spent hundreds of pounds on our son for this first ever ski trip for clothing and equipment, and all this will be lost as by next years trip he will have grown and will need all new again - who is going to cover these costs?
Stand up Keith Sharkey and take accountability for this complete mess and make it right for the schools, the children and the parents. If you work in this industry you have a duty of care to take responsibility when things go wrong, just like you take the profit when they go right.
If you have a look at Companies House at this business you will see that Keith Sharkey (MD) and his wife (Director) are no longer registered as named Directors and the company is now under the control of 'Huron Bidco Limited', - which has a MR01 Charge against it, which basically means the company is owned by the Bank and it's running on borrowed money from Natwest? Is this why the busses were not booked? Did you book them, just not pay the bill?
2023年3月29日
自発的なレビュー
Dreadful
Dreadful
Cancelled school ski trip to Italy less than 24 hours before departure.
They forgot to book coaches to drive children to ski resort only informing school with a day to go
Pupils beyond upset and parents plans in tatters
Totally unacceptable
2023年3月31日
自発的なレビュー
Halsbury Travel Group からの回答
Dear Mike,
Thank you for getting in touch. We are sincerely sorry for letting down the children at this late stage.
When doing our final confirmation checks, we discovered that the coach we had booked for your trip had not been confirmed by the supplier. We take full responsibility for this. It was due to a combination of personnel changes internally and suppliers changing their bookings without notifying us. We tried every avenue available to us to avoid cancelling and we’re really disappointed that we’ve been unable to find a solution.
As well as a full refund, we’ll be paying additional compensation to all the families whose children were due to travel. We understand that this doesn’t make up for the disappointment, however, we hope it goes some way in recognising the distress this has caused and the expenses incurred.
A letter with further details regarding the trip and the compensation have been given to the school to share with parents and guardians.
Sincere apologies and best regards,
Katie
Would Halsbury Travel like to explain…
Would Halsbury Travel like to explain in a public forum how a school ski trip can be cancelled hours before departure?
Teachers - avoid like the plague.
2023年3月31日
自発的なレビュー
Halsbury Travel Group からの回答
Dear Mike,
Thank you for reaching out. We’re really sorry for this situation and for letting down the children at this late stage.
When doing our final confirmation checks, we discovered that the coach we had booked for your trip had not been confirmed by the supplier. We take full responsibility for this. It was due to a combination of personnel changes internally and suppliers changing their bookings without notifying us.
As well as a full refund, we’ll be paying additional compensation to all the families whose children were due to travel on the trip.
We understand that this doesn’t make up for the disappointment in missing out on the trip, however, we hope it goes some way in recognising the distress this has caused.
A letter with further details regarding the trip and the compensation have been given to the school to share with parents and guardians.
Sincere apologies and best regards,
Katie
I cannot stress enough to any teachers…
I cannot stress enough to any teachers considering taking a trip of pupils on trip to AVOID this company.
Firstly, the itinerary i only received at midnight before we fly in 2 days. There have been multiple mistakes that I have picked up on. Members of staff are regularly not available or on long term sick. Activities that we paid for are now not available such as the closing of Positano port and boat trips. I cant imagine not fulfilling my job role or responsibilities. If you want to chase up people every single day, experience sleepless nights and upset parents then go ahead use Halsbury.
2023年3月29日
自発的なレビュー
Halsbury Travel Group からの回答
Thank you for taking the time to leave us this review and for raising your concerns regarding your experience so far. We’re really disappointed to hear that we haven’t met your expectations, or the high standards we pride ourselves on. Unfortunately, in this instance, the original staff member that was looking after your trip was unwell for an extended period of time and so the remainder of your itinerary planning has been overseen personally by our Head of Operations. We’re very sorry that this disruption has added to the pressure on you in the lead up to your trip, that’s certainly not what we aim to do. I’ve spoken to my colleague who is going to contact you directly to follow up your concerns. We will do everything possible to ensure your trip runs smoothly and your group has the best possible experience while you’re away on tour. Best regards, Katie
4 days until we travel and no tickets or rooming breakdown
Today is Monday 1pm. We travel in less than 5 days. We still do not have our tickets for the flights. No information for rooms, so I cannot even start the task of keeping 44 fourteen year olds appeased. We paid £19 for an apres ski activity of bowling in a local town, including coach there and back. The bowling has closed down. I accept nothing Halsbury can do about this, however a replacement of 'bumboarding' does not quite match the price! The Itinerary coordinator and point of contact for the trip, is out of office or unavailable 50% of the time I call. E mail correspondence goes days un-answered. I have asked to speak with someone else to obtain details for our imminent stay, but no one seems interested. I've run ski trips with other companies before and they were far better. I would not use Halsbury again.
2023年3月27日
自発的なレビュー
Halsbury Travel Group からの回答
Thank you for writing this review and for raising your concerns. I’ve spoken with my colleagues within the ski department who tell me they have been in contact with you regarding the issues you’ve raised since this review was written. We completely understand the pressures on group leaders in the run up to their trip and as a company we always strive to offer service that makes our group leaders feel supported to reduce these pressures as much as possible. We’re very sorry to hear this hasn’t been your experience and we will do everything we can to ensure your group has the best possible experience whilst you’re away in resort. Best regards, Team Halsbury
Friendly expertise
Friendly, efficient and knowledgeable. Happy to tailor-make a trip and always available for help and advice. I couldn't have been in better hands.
2023年2月13日
自発的なレビュー
Halsbury Travel Group からの回答
Thank you for leaving us such a positive review. We really are delighted to hear that you felt the service you received was friendly and supportive. Tailor-making each trip is exactly what we do, so it's great to hear that was key to your experience.
Thank you and kind regards,
Team Halsbury
Passo Tonale 10 out of 10!!!
What a trip, 10 out of 10! It felt like Halsbury arranged the sunny weather too!! This is my 11th school ski tour, first time with Halsbury and this was the smoothest run tour, ever. I took a school group skiing from Cork, Ireland to Passo Tonale in Italy with Halsbury over the Easter break. It was arranged at very short notice and Halsbury were terrific to deal with. Because of the short timeframe, we still had to sort a few things locally when we arrived like an evening swimming, an evening bowling and a pizza night and the Halsbury rep Olga did all of this for us without any hassle.
The hotel Albergo Angelo was spotless and the food excellent, catering for a number of vegetarians and coeliacs without any issues. The hotel is located 300m from the ski-fit and the slopes so it was really convenient to walk the students to their lessons. Ski instructors were as good as we have ever had and the ski-fit shop were very accommodating, keeping our skis and poles overnight so again less hassle for our students.
At no point was there a hiccup!! The skiing was brilliant too!!
On our last day we had 3 hours to stroll around the old town in Bergamo before our flight at 8pm. This was a really relaxing way to spend the day, having pizza in one of the old squares and ice cream overlooking Bergamo from the heights of the old town. Magnificent views!!
Couldn't recommend Halsbury highly enough, like I said 10 out of 10!!!
Donal O'Callaghan,
Christian Brothers College, Cork.
2022年4月24日
自発的なレビュー
Halsbury Travel Group からの回答
Dear Donal, thank you so much for taking the time to write this fantastic review! We are so thrilled to hear that your trip was such a success. We couldn't ask for a better recommendation than '10 out of 10!!'. We look forward to working with you on many more successful ski trips in the future! Best regards, team Halsbury
The ONLY company you should consider…
The ONLY company you should consider using for a school trip. Professional, dedicated and brilliant with sorting any little detail you need. Amazing support whilst out in resort, Halsbury are fantastic
2022年4月18日
自発的なレビュー
Halsbury Travel Group からの回答
Dear Lewis, thank you for this amazing review. As a company, we are always looking to exceed the expectations of our party leaders and we’re delighted that this has been your experience. It really has made our day to read such a positive endorsement of the service and support we provide. We look forward to working with you again on next year's trip! Best regards, Team Halsbury
School trip cancellation
We was very happy with how Halsbury travel dealt with our cancelled school trip. This was a very unpredictable time and the company always kept in the loop regarding our options and changes. They were very assuring and kept to their word regarding everything they said and promised. A great company with experienced people running it! Would certainly advise booking your school trips through them!
2020年11月23日
Halsbury Travel Group からの回答
Dear Taner,
Thank you very much for your kind review. We are delighted to hear that you have been happy with the service you have received despite the challenging circumstances. I will be sure to share your comments with the rest of the team.
Thank you and kind regards,
Halsbury
The organisation and pre planning of…
The organisation and pre planning of the trip was absolutely superb. Attention to every detail which is s important for our huge group. The response in rrsort was also excellent quickly arranging alternative transport to help ease the snow conditions and rearranging evening activities due to some unseasonably warm weather.
Well done Halsbury
2020年3月5日
自発的なレビュー
Halsbury Travel Group からの回答
Thank you Paul.
We love all good reviews ...but particularly those from our 'experienced' group leaders because they've been there ... done that ... on more than one occasion!!
Paris Fashion Trip
This was a difficult trip with all of the exciting fashion museums from planning last year actually being closed. So no Yves Saint Laurent, Pierre Cardin and Christian Dior. However we still managed a good selection with Balenciaga and Azzedine Alaia and L'histoire de Chaussures.
Great hotel and good selection of restaurants, selected by Halsbury, for dinner out each night.
2020年2月22日
自発的なレビュー
Fantastic company who really go the extra mile.
Fantastic company who really go the extra mile to make the trip the best it can be. Having taken school groups on European trips with them for a number of years now, I am always impressed with their attention to detail and availability in the organisation of and during the trips. The trips are always good value for money and the people who help plan the trips are able to suggest new activities or possible changes.
2020年1月8日
自発的なレビュー
Halsbury Travel Group からの回答
Hi Iain
Thank you for this brilliant review, which means even more coming from a group leader who has travelled with us so many times! ... and what is more, you are local too!
Long may our workng together continue!
Bev
Excellent provider
From day 1, the contact from Halsbury was helpful and positive - they are very patient in dealing with busy teachers! Our trip was seamless and all documentation in the final pack was excellent. Thank you!
2020年1月5日
自発的なレビュー
Halsbury Travel Group からの回答
Thank you!
This is what we strive to do and it is always great to receive acknowledgement of a well organised trip. Yours was particualrly special as this was a 1st with Halsbury. We look forward to next time!
Great staff/reps
Great staff, very helpful and efficient. Always put needs of customers and children first at no extra expense.
2019年12月23日
自発的なレビュー
Halsbury Travel Group からの回答
Good morning Tara
Thank you for this fab review. A great start to our last day before we finish for Christmas!
We're so glad you enjoyed the Independent School Ski Champs. We hope to see you next year!
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