Recently brought my new car and part exchanged my old car. The whole time we were there, everyone was friendly and professional. Thankyou to Stan for accompanying me on my test drive & completing all... ãã£ãšèŠã
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I made enquiries for a car was given the keys to have a look round the vechile. I liked what I saw then went back to the sales rep suggested to rake it out for test drive which I duly did. I then ar... ãã£ãšèŠã
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Oscar was really pleasant and friendly guy who gave us all the information than we needed, also helped massively with the process of buying a car on my own. So I would thoroughly recommend Oscar.
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Professional and very friendly service by all staff. Staff at Ipswich took time to help us find a car that met all our needs and within budget. Great choice of cars and all with detailed overview... ãã£ãšèŠã
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Hammond Cars â East Angliaâs Leading Independent Used Car Dealership Hammond Cars is a family-owned business established in 1974, proudly serving customers across the East of England for over 50 years. With dealerships in Great Yarmouth, Ipswich and Norwich, we offer a combined group stock of more than 1,000 high-quality used cars, all handpicked to ensure the best value at the lowest prices. We take pride in providing a hassle-free, relaxed and transparent car-buying experience. Customers are welcome to test drive unaccompanied and drive away with complete peace of mind. We also offer the option to purchase a comprehensive 1-year warranty for added security. Rated EXCELLENT on TrustPilot, Hammond Cars is known for friendly, knowledgeable staff and a commitment to customer satisfaction. Discover why generations of motorists have trusted us to find their perfect used car.
Our promise to you
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- We are committed to our customers!
- Rated EXCELLENT on TrustPilot, Hammond Cars is known for friendly, knowledgeable staff and a commitment to customer satisfaction. Discover why generations of motorists have trusted us to find their perfect used car.
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Helen House, Chequers Road, NR15 2WZ, Norwich, è±åœ
- 01493 742920
- hammondcarsuk.com
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My new Renault Clio
Oscar was really pleasant and friendly guy who gave us all the information than we needed, also helped massively with the process of buying a car on my own. So I would thoroughly recommend Oscar.
2026幎3æ20æ¥
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Hammond Cars ããã®åç
Thank you so much for your kind words and for taking the time to leave this review. We're delighted to hear that Oscar made such a positive impression and was able to support you throughout the processâespecially when buying a car on your own, which can feel like a big step.
Providing clear information and a friendly, helpful experience is exactly what we aim for, so itâs great to know Oscar delivered on that. Weâll be sure to pass along your feedback to him.
Congratulations on your new car, and thank you again for your recommendation! ð
Hi yes the staff was helpful wentâŠ
Hi yes the staff was helpful went through details about the car I was looking at he was very helpful.
2026幎3æ17æ¥
Hammond Cars ããã®åç
Thank you for your kind feedback! Weâre really pleased to hear that our team was helpful and took the time to go through all the details of the car with you.
Providing clear information and support is very important to us, so itâs great to know you had a positive experience. We truly appreciate you taking the time to share your review and hope to assist you again in the future!
Hammond Cars ããã®åç
Thank you for your lovely feedback! Weâre delighted to hear you received excellent and friendly service.
We really appreciate you taking the time to share your experience and hope to see you again in the future!
Great experience!
Recently brought my new car and part exchanged my old car. The whole time we were there, everyone was friendly and professional. Thankyou to Stan for accompanying me on my test drive & completing all the paperwork! Thanks to the other lad who done a great job on cleaning it up before we went home :)
2026幎3æ19æ¥
Hammond Cars ããã®åç
Thank you so much for your lovely review! Weâre delighted to hear that you had such a positive experience with us while purchasing your new car and part exchanging your old one.
Itâs great to know that the team made you feel welcome and looked after throughout your visit. Weâll be sure to pass on your kind thanks to Stan for the test drive and paperwork, as well as to our team member who prepared your car to such a high standard before you drove away.
Congratulations on your new car, and thank you again for choosing us! ð
Hammond Cars ããã®åç
Thank you so much for your kind words! Weâre really glad to hear you found our team helpful and patientâthatâs exactly the experience we aim to provide. If thereâs ever anything else we can assist you with, please donât hesitate to reach out. We truly appreciate your feedback!
Served by Benji was really good andâŠ
Served by Benji was really good and patient, drove away happy with my new car
2026幎3æ17æ¥
Hammond Cars ããã®åç
Weâre delighted to hear that Benji provided such a great experience and took the time to ensure everything went smoothly for you. Itâs fantastic to know you drove away happy with your new carâthatâs exactly what we aim for.
Weâll be sure to pass your lovely feedback on to Benji. Enjoy your new car, and please donât hesitate to reach out if thereâs anything else we can help with in the future!
I made enquiries for a car
I made enquiries for a car was given the keys to have a look round the vechile. I liked what I saw then went back to the sales rep suggested to rake it out for test drive which I duly did. I then arranged to go to my bank to do a bank transfer which was done very quickly went back to the salesman who then assisted me in new ownership and taxing the car arranged insurance so that I could drive it away. There was no pressure
To buy and everything went smoothly the sales representative was a gentleman very considerate and very helpful.
2026幎3æ13æ¥
Hammond Cars ããã®åç
Thank you so much for your wonderful review!
Weâre delighted to hear that your experience with us was smooth and enjoyable from start to finish. Itâs great to know you felt comfortable exploring the vehicle at your own pace, and that the test drive, purchase, and handover process all went seamlessly.
Weâre especially pleased that our sales representative made such a positive impressionâproviding helpful, considerate service without any pressure is exactly what we strive for.
We truly appreciate your feedback and hope you enjoy every mile in your new car. If thereâs anything else we can assist you with in the future, please donât hesitate to get in touch.
Hammond Cars ããã®åç
Thank you for your kind words!
Weâre really pleased to hear you found our team friendly and helpful, and that our range of cars stood out to you. Providing great service alongside quality vehicles is what we aim for every day.
We truly appreciate your feedback and hope to see you again in the future!
The experience of Hammond was very good customer service from the start.
The experience of Hammond car was really good and very helpful, itâs great that you can drive and Test drive the car and check it over without being chaperoned by which was nice, there was no pressure selling when trying to purchase the car which is nice as I donât like to be push into buying anything, you make you own mind up .
Jack at the Norwich branch was great and helped answer questions every step of the way to the final purchase, Jack was very truthful regarding an issues with the car which was only one. But this was resolved and repaired before collection, we did buy the 1 year warranty for peace of mind which I feel is worth it, I will return in 2 years to upgrade car. Thanks Jack see ya in a couple of years for the same type of service.
2026幎3æ15æ¥
Hammond Cars ããã®åç
Thank you for such a detailed and thoughtful review!
Weâre really pleased to hear that you had such a positive experience with us, especially being able to take your time with the vehicle and test drive it without any pressure. That relaxed, no-pressure approach is exactly what we aim to provide so customers can make the right decision for themselves.
Itâs great to hear that Jack looked after you so well throughout the process. Weâll be sure to pass on your kind words to himâheâll be delighted to know his honesty, support, and attention to detail made a difference. Weâre also glad the issue you mentioned was resolved promptly before collection, giving you extra confidence in your purchase.
Thank you again for your trust in us, and we look forward to welcoming you back in a couple of years for your next upgrade!
Enjoy your new car and safe driving.
Positive experience
Polite, professional, knowledgeable and friendly staff. Not at all 'pushy' which was a breath of fresh air after viewing several other cars at different establishments
2026幎3æ15æ¥
Hammond Cars ããã®åç
Thank you for your great feedback!
Weâre really pleased to hear that you found our team polite, professional, and knowledgeable, while still keeping things friendly and relaxed. Creating a no-pressure environment is very important to us, so itâs especially nice to know that stood out compared to your experiences elsewhere.
We truly appreciate you taking the time to share your thoughts and hope to welcome you back again in the future.
Terrible
Sales staff that don't have much knowledge of the product they are selling, and a company that don't seem to care too much about what they're selling. 30 day warranty (most others at least 3 months), unless you wish to purchase a 12 month warranty for £600. They don't want to repair anything or make good anything. Didn't even valet the car before collection. They very much give the impression that all they care about are the numbers. Never had as bad an experience with a company than this. Purchased a car from their branch at Yarmouth about 9 years ago and that was a completely different experience.
2026幎3æ12æ¥
Hammond Cars ããã®åç
Thank you for taking the time to share your feedback. Weâre really sorry to hear about your recent experience, as this is not the standard of service we aim to provide.
Itâs particularly disappointing to hear your comments regarding product knowledge, vehicle preparation, and the overall level of care you felt during the process. We understand how important these aspects are when making such a significant purchase, and we regret that we did not meet your expectations on this occasion.
We also appreciate you highlighting the difference compared to your previous experience with us. This is certainly not the impression we want to leave, and your feedback will be taken seriously and reviewed with the team to help improve our service moving forward.
We would really welcome the opportunity to look into this further and see if there is anything we can do to put things right. Please feel free to get in touch with us directly so we can discuss your concerns in more detail.
If you risk buying from Hammond, PLEASE protect yourself & pay for the warranty
If you decide to risk buying from Hammond Cars, PLEASE pay extra for the 12month warranty they offer - you will likely need it if your purchase is in as bad a state as the one I bought. The only reason this review is 2 stars and not 1 is because the warranty claims staff are EXCELLENT - particularly Lloyd who was fast to reply, helpful and reassuring throughout my many issues.
I bought a 2019 Corsa from Hammond Cars Ipswich in June 2025. Thankfully I also paid for the 12month/12,000 mile warranty on top of the price of the car.
Only 3 weeks later, the Master Cylinder failed to the point of needing a rescue by the RAC. I had only driven 474 miles since purchase. This issue took almost 3 weeks to resolve.
Early December, I had only driven a further 438 miles and the engine started to overheat repeatedly, only minutes into suburban drives. The indicator cancellation was also no longer working. The car was taken into a garage on the 18th Dec and was there until mid-January.
Upon investigation, the following issues were found to be needing repair/replacement:
- Investigate vehicle overheating, fault confirmed. Found low coolant level, tested for hydrocarbons in coolant and found to be present.
- When stripping engine found timing chain guide to be broken closest to exhaust manifold.
- Replacement head gasket and timing chain kit required.
- Pressure tested system and found outlet housing and water pump to be leaking, requiring replacement.
- On removal of cylinder head cover found coil-pack on cylinder 1 to be leaking oil into combustion chamber (coil pack rubber seal failed â new pack required)
- Indicator cancellation not working
All of these issues were resolved thanks to the 12month warranty I purchased with the car, but I am incredibly disappointed and unhappy that I lost a total of about 6wks usage due to the poor condition the vehicle was sold to me in. I was paying insurance and tax on a car I was not able to drive and had I NOT bought the warranty, I would be thousands of pounds out of pocket.
I emailed Hammond Ipswich customer service on the 12th January to ask someone to explain how this happened and offer some kind of compensation for the constant issues. I heard nothing in reply.
Beware and if you can go elsewhere, I would strongly recommend it.
2025幎12æ18æ¥
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Hammond Cars ããã®åç
While we're pleased that the warranty team â particularly Lloyd â was able to support you promptly and help resolve the faults under the warranty, we completely understand that being without your car for several weeks would have been extremely disappointing, especially so soon after buying it.
At Hammond Cars we aim to thoroughly prepare every vehicle before sale, so weâre very concerned to read about the problems you encountered and the amount of time the car was off the road. This is certainly not the experience we want our customers to have.
We're also sorry to hear that you did not receive a response to your email sent on 12th January. That is not the level of communication we expect to provide, and we would like the opportunity to look into this further and review what happened.
Thank you again for bringing this to our attention.
George was calm and thorough
George was really calm and open and explained everything clearly every step of the way. He also always made himself available whenever I popped my head through the door.
2026幎3æ13æ¥
Hammond Cars ããã®åç
Thank you for your lovely review.
We're really pleased to hear that George made your experience such a positive one. His calm and open approach, along with taking the time to explain everything clearly, is exactly the level of service we aim to provide. Itâs also great to know he was always happy to help whenever you needed him.
Weâll be sure to pass your kind words on to George. Enjoy your car, and please feel free to drop by anytime if thereâs anything else we can help with!
Couldn't be happier!
So many reasons to recommend Hammond Cars! So much choice, but expert and honest guidance to find the right car for me. Initially helped by Oscar, who was patient and thoughtful, I narrowed down the options thanks to his careful listening and clear explanations of his recommendations. I returned the next day ready to test drive my final choices. On this occasion, I was expertly helped by Stan who took me through AA reports, service and MOT histories to make my final selection. The purchase was a smooth process with no pressure at any point, but clear explanations and friendly, helpful advice. Thanks also to Ashley for the additional tips and information along the way. What started as a very intimidating experience for me, was handled patiently and knowledgeably by everyone I met at the Ipswich branch. I am completely confident and happy with my "new" car thanks to them!
2026幎3æ10æ¥
Hammond Cars ããã®åç
Thank you so much for your wonderful review and for taking the time to share your experience.
We're delighted to hear that Oscar, Stan, and Ashley were able to support you throughout the process and make what can often feel like an intimidating experience much more comfortable and enjoyable. Itâs great to know that Oscarâs patience and guidance helped you narrow down the right options, and that Stanâs detailed walkthrough of the AA reports, service history, and MOT records helped you feel confident in making your final choice.
Providing clear advice, a relaxed atmosphere, and no-pressure support is exactly what we aim for, so itâs fantastic to hear that this came across during your visit to our Ipswich branch. Weâll be sure to pass your kind words on to the whole team.
Congratulations on your ânewâ car! We wish you many happy miles, and if we can help with anything in the future, please donât hesitate to get in touch.
Benji and the team were veryâŠ
Benji and the team were very professional and helpful.
2026幎3æ8æ¥
Hammond Cars ããã®åç
Thank you for your kind words! Weâre really pleased to hear that Benji and the team were professional and helpful throughout your experience. Iâll be sure to pass your feedback on to themâtheyâll really appreciate it. If thereâs anything else we can help with in the future, please donât hesitate to get in touch.
Poor regional manager
Very happy with the car and Jack who sold it to me was helpful and not 'over pushy' HOWEVER - After viewing the car the previous day, I returned to purchase it to be told that the price had risen by £100! Having agreed to purchase I found this quite insulting and petty and was on the point of walking out. This decision was made not by Jack but Pete the regional manager who was there at the time. It was left to Jack to explain the reason which left him somewhat embarrassed. This is not the way to treat a potential customer and sale. Pete should have been more professional and at least had the decency to come over to talk to me in person. I was not impressed!
2026幎3æ10æ¥
Hammond Cars ããã®åç
Thank you for taking the time to leave your review and for choosing to purchase your car from us. We're really pleased to hear that you're happy with the car itself and that Jack provided helpful service without being overly pushy â we'll be sure to pass your kind comments on to him.
However, we're very sorry to hear about your experience regarding the price change and the way this situation was handled. We completely understand how frustrating and disappointing that must have felt, especially after returning with the intention to purchase the vehicle. Your feedback about the communication around the price change, and the fact that it was left to Jack to explain the decision, is noted and appreciated.
We always aim to provide a professional and transparent experience for our customers, so we're sorry that in this instance it left you feeling insulted and unimpressed. Your comments about how the situation could have been handled more professionally, particularly with a direct conversation at the time, are important and will be shared with the management team for review.
Thank you again for your honest feedback. We truly hope you enjoy your new car and that it serves you well for many miles to come.
Good service
They were very good. The staff (Jack) were knowledgeable, polite and not pushy. The sale was well handled and efficient. The price on the car seemed fair. Would I use them again? Yes
2026幎3æ9æ¥
Hammond Cars ããã®åç
Thank you for your kind review! Weâre really pleased to hear you had a positive experience with us and that Jack was able to assist you in a knowledgeable and relaxed way. We always aim to make the process straightforward and pressure-free, so itâs great to know the sale felt efficient and that you were happy with the price of the car.
We truly appreciate your feedback and your recommendation. Enjoy your new car, and weâd be delighted to help you again in the future!
Really pleasant staff
Really pleasant staff, let me look around vehicle at my leisure, no problems with test drive, would recommend to anyone
2026幎3æ9æ¥
Hammond Cars ããã®åç
Thank you for your lovely review. We're really pleased to hear that you found our staff pleasant and that you were able to look around the vehicle at your own pace. We always aim to create a relaxed, pressure-free environment, so it's great to know you felt comfortable during your visit and enjoyed the test drive.
We really appreciate your recommendation and hope to see you again in the future. Enjoy your new car!
Good selection of cars and competitiveâŠ
Good selection of cars and competitive prices. Don't expect to negotiate though... Kurtis served me and was great from start to finish
2026幎3æ10æ¥
Hammond Cars ããã®åç
Thank you for taking the time to leave us a review. We're really pleased to hear you were happy with our selection of cars and found our prices competitive.
It's great to know Kurtis looked after you well from start to finish, and weâll be sure to pass your kind comments on to him. We work hard to make the process as straightforward and transparent as possible for all our customers.
We appreciate your feedback and hope you enjoy your new car!
Chris Kelly was extremely helpful andâŠ
Chris Kelly was extremely helpful and definitely made it a pleasant experience dealing with the Hammond claims department. Any issues raised with Chris, he made sure to sort it efficiently and effectively. Very satisfied with his service!
2025幎12æ15æ¥
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Hammond Cars ããã®åç
Thank you for your fantastic feedback. We're delighted to hear that Chris Kelly was so helpful and made your experience with the Hammond Claims Department a pleasant one.
It's great to know that any issues you raised were handled efficiently and effectively, and that you were satisfied with the service you received. We'll be sure to pass your kind comments on to Chris.
We really appreciate you taking the time to share your experience.
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