Happen レビュー 1,014

Happen からの回答

2026年2月23日

Hi Chris,

Thank you for taking the time to share your feedback. We sincerely apologise for the frustration and inconvenience caused by your delivery experience and completely understand how disappointing this has been.

Our records show that your order was ultimately delivered on 21/02/2026 and signed for. We are also actively investigating with DPD to understand what occurred with your original delivery and why it did not follow the expected timeline. We are committed to fully reviewing this case to prevent similar issues in the future.

We also apologise that there was confusion regarding signature requirements for your redelivery. During your interactions with our team, we explained that if a Royal Mail delivery is missed, there are options available to ensure your parcel reaches you safely. These include leaving the parcel with a trusted neighbour, placing it in a secure location, or arranging collection from your local post office.

At Happen, we take feedback like yours very seriously. Your experience has been highlighted internally so that we can review our delivery processes and make improvements to ensure smoother, more reliable service for all our customers.

We appreciate your patience and understanding as we work to resolve this situation. If you’d like, our team can contact you directly to discuss any future deliveries and arrange them in a way that works best for you.

Kind regards,
The Happen Team

Happen からの回答

2026年2月17日

Hi Stephanie,

Thank you so much for your kind words! We’re delighted to hear that Natasha was able to help you efficiently and that you had such a positive experience.

We’ll be sure to pass your lovely feedback on to her and the rest of the team - it really means a lot!

- The Happen Team

Happen からの回答

2026年2月10日

Thank you so much for your kind words! We’re thrilled to hear that Ellie was able to help and that you’re happy with our service. Your feedback really means a lot to us!

- The Happen Team

Happen からの回答

2026年2月3日

Hi Angharad,

Thank you for your kind words! We’re thrilled our team could help quickly and thoroughly — your feedback means a lot to us.

Kind regards,
The Happen Team

Happen からの回答

2026年2月2日

Hi Aahmad,

Thanks so much for your kind words! We’re thrilled your friend had a great experience and really appreciate you sharing. We hope to support customers outside the UK in the future too!

– The Happen Team

Happen からの回答

2026年1月9日

Hi Priya,

Thank you so much for taking the time to leave such a kind review. We’re absolutely delighted to hear about your positive experience with Ellie and the rest of our customer service team.

We’ll be sure to pass your lovely feedback on to Ellie - comments like yours truly mean a lot and recognise the care and dedication our team puts into supporting our patients.

Thank you again for your support.

- Happen Customer Support Team

Happen からの回答

2025年12月8日

Thank you for your kind review — we're pleased to hear you’ve had a good experience with us!

– Happen Customer Support Team

Happen からの回答

2025年12月8日

Hi there,

We’re really sorry to hear that your experience with delivery has been disappointing, and we completely understand how frustrating it can be when schedules and delivery times don’t align — especially for those who work and are unable to wait at home.

As part of our duty of care, prescribed medication must be delivered directly to an authorised person. We know this can feel restrictive at times, but this safeguard is in place to prevent medication from going missing, being accessed by the wrong person, or posing a risk to safety.

Regarding the £20 redelivery fee — in order to keep medication prices as low as possible for all customers, we do have to pass on the cost of return, reprocessing and redelivery when parcels are sent back to us. This helps ensure ongoing costs don’t increase across the wider customer base.

We’re sorry this hasn’t been the outcome you hoped for and appreciate you sharing your feedback, as it helps us continue improving our service. If you’d like to provide an alternative delivery address for future orders, feel free to reach out to us at any time — all packaging is completely discreet for your convenience.

– Happen Customer Support Team

Happen からの回答

2025年11月27日

We really appreciate your feedback — it’s wonderful to know you’re very happy with our service.

– Happen Customer Support Team

Happen からの回答

2025年11月25日

Hi Dorothy,

Thank you so much for your wonderful feedback. We’re truly delighted to hear that you’ve consistently found our team helpful, supportive, and reassuring. Knowing that our conversations give you confidence — and that this is followed by positive action on your side — means a great deal to us.

We really appreciate your trust and your kind words.

– Happen Customer Support Team

Happen からの回答

2025年11月17日

Hi Steffi,

Thank you for your feedback! We’re so pleased to hear you were happy with your telephone consultation yesterday. Your satisfaction means a lot to us.

– Happen Customer Support Team

Happen からの回答

2025年11月10日

Hi Margaret,

Thank you so much for your kind feedback! We’re really pleased to hear you were happy with your telephone consultation yesterday. We truly appreciate you taking the time to share your experience with us.

– Happen Customer Support Team

Happen からの回答

2025年11月17日 に更新

Hi Kurt,

Thank you for your kind words about our phone support team — we’re really pleased to hear you found them helpful and informative. We’re sorry to hear about the difficulties you’ve experienced with your delivery, and we completely understand how frustrating this can be, especially when notice is limited.

As part of our duty of care, all prescribed medications must be delivered directly to an authorised person to ensure they don’t go missing or end up in the wrong hands. While we understand this can sometimes cause inconvenience, these safeguards are in place to protect both our customers and the wider public.

Regarding the £20 redelivery fee, in order for us to keep our prices as low as possible for everyone, we do need to pass on the cost of return, reprocessing, and redelivery for the small number of orders affected. This helps us keep overall costs down for all of our customers while still maintaining the highest safety standards.

If you’d like to provide an alternative delivery address for future orders, please feel free to reach out at any time — we ensure all packaging is completely discreet for your convenience.

– Happen Customer Support Team

Happen からの回答

2025年11月10日 に更新

Hi Clare,

We’re truly sorry to hear about your frustration. As a company, we have a duty of care to ensure that prescribed medications are only delivered to authorised persons. While we appreciate that this can sometimes make arranging deliveries more difficult, our priority must always be the safety of the wider public and the secure handling of all medications.

We understand this may not be the outcome you hoped for, but these safeguards are in place to prevent medications from going missing or being received by the wrong person — which could lead to adverse reactions or unnecessary financial loss. We genuinely appreciate your understanding and patience as we work to balance convenience with safety.

If you’d like to discuss this further, please feel free to reach out to us at any time — we’re always happy to help.

– Happen Customer Support Team

Happen からの回答

2025年11月7日

Thank you so much for your kind words! We're thrilled to hear you found the process easy and that our customer support team was excellent. Your feedback means a lot to us — we look forward to helping you again soon!

– Happen Customer Support Team

Happen からの回答

2025年11月3日

Dear Mary,

Thank you so much for your kind review! We’re delighted to hear that you’ve found our team responsive and dedicated to resolving any issues quickly. Going the extra mile for our patients is always our goal, and it’s wonderful to know that’s come through in your experience.

We really appreciate your trust and support!

Kind regards,
The Happen Team

Happen からの回答

2025年11月3日

Dear Conner,

Thank you so much for your kind review! We’re delighted to hear that you appreciate our ongoing support and check-ins making sure our patients feel cared for and guided throughout their journey is always our priority.
We really appreciate you taking the time to share your feedback.

Kind regards,
The Happen Team

Happen からの回答

2025年11月3日

Dear Donna,

Thank you so much for your kind review and for your helpful feedback about delivery options. We’re really pleased to hear you’ve consistently received excellent service from our team!
We completely understand that flexible delivery options can make things easier, and we’ll be sure to pass your suggestion regarding collection points to the relevant team for review.
We truly appreciate your support and for taking the time to share your thoughts.

Kind regards,
The Happen Team

Happen からの回答

2025年11月3日

Dear Patient,

Thank you so much for your kind words. We’re delighted to hear that you’ve felt supported and well cared for throughout your journey with us. Providing attentive care and guidance every step of the way is exactly what we aim for.

We really appreciate you taking the time to share your experience!

Kind regards,
The Happen Team

Happen からの回答

2025年11月3日

Dear Bisma,

Thank you for your feedback, and we’re really sorry to hear about your concern regarding the cost. Please be assured that our team is already looking into this for you and will do their best to help find a suitable solution.

We understand how important this is and truly appreciate your patience while we work to resolve it.

Kind regards,
The Happen Team