I think Harborne Chiropractic should…
I think Harborne Chiropractic should invest in better phone experiences for potential customers. I rang at 18:34 well before the 19.00 closing time and remained in a queue until the end. 1900 came and the call didn’t disconnect. I had to hang up myself as I knew the clinic closes at 7pm and that it was pointless staying on the line. The 25 mins I’d waited in the queue were enough. There’s nothing informing you what number you’re in, in the queue and no call back service. A couple of days earlier, I had also emailed HC with a query asking if it’s possible to request a female therapist when using the automated online booking service. I received no email receipt (and still no reply) which helps reassure potential clients that their email has been acknowledged. Hence, I find that contacting HC isn’t an easy process and with the phone experience, I won’t be calling and waiting in an eternal queue again. I don’t know why a company who likes to highlight their work ethics and what they can offer, won’t invest in customer friendly call handling systems. Very disappointed.

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