Harding Chartered Surveyors レビュー 

Harding Chartered Surveyors からの回答

2025年9月11日

Dear Eleanor

Thank you so much for the fantastic review. We’re delighted that Lee’s Level 3 building survey and drone inspection gave you the clarity to avoid unexpected roof costs and then support a fair price renegotiation on your second property.

As a token of our appreciation for clients like you, we offer a 10% discount for returning clients. Should you require our services again in the future, please feel free to mention this offer to enjoy the discount.

Thank you once again for choosing Harding Chartered Surveyors, and we look forward to the opportunity to serve you again.

Best wishes from the Hardings Team

Harding Chartered Surveyors からの回答

2025年8月20日

Dear Tom,

Thank you for your kind review and for entrusting Harding Chartered Surveyors.

We are very pleased to hear that you found our service swift and efficient.

As a token of our appreciation for clients like you, we offer a 10% discount for returning clients. Should you require our services again in the future, please feel free to mention this offer to enjoy the discount.

Thank you once again for choosing Harding Chartered Surveyors, and we look forward to the opportunity to serve you again.

Best wishes from the Hardings Team

Harding Chartered Surveyors からの回答

2025年8月8日

Dear Mark,

Thank you for your kind review and for entrusting Harding Chartered Surveyors with the valuation of your late father’s property.

We are very pleased to hear that you found our team to be professional, helpful, and responsive throughout the process. We will be sure to pass on your appreciation to Ms Jessica Toogood MRICS, who will be delighted to know that her report met your expectations in both quality and detail.

As a token of our appreciation for clients like you, we offer a 10% discount for returning clients. Should you require our services again in the future, please feel free to mention this offer to enjoy the discount.

Thank you once again for choosing Harding Chartered Surveyors, and we look forward to the opportunity to serve you again.

Best wishes from the Hardings Team

Harding Chartered Surveyors からの回答

2025年8月6日 に更新

Dear James

I would like to sincerely apologise for the experience you have had with Harding Chartered Surveyors.

You are absolutely right to be frustrated. We should not have accepted instructions for a listed building reinstatement cost assessment, and it was an error on our part to progress this without identifying the issue sooner. We do provide high quality reports for a building reinstatement cost assessment, however at present we cannot do these for listed buildings. This has understandably caused you significant inconvenience and delayed your insurance arrangements, and for that, we are very sorry.

The error was due to an administrative oversight, compounded by a new team member who missed the note that the property was listed. This is not an excuse but an explanation. We have already reviewed and updated our internal procedures to ensure this does not happen again, and all staff have been briefed so that such errors are not repeated.

We fully accept responsibility for the time lost and appreciate how important urgent insurance matters are. While we cannot undo what has happened, we hope you will accept our sincere apology for the disruption caused.

If there is any way we can assist you in moving forward—whether by recommending a specialist firm experienced in listed building valuations or by providing any supporting documentation you may require—please let us know.

Thank you for bringing this matter to our attention. We are committed to learning from this and improving our service.

Kind regards,

Kate
Client Relations Manager

Harding Chartered Surveyors からの回答

2025年7月21日

Thank you so much for your kind review. We're delighted to hear that you were pleased with the service and that Jessica made a positive impression. We understand how important it is to carry out surveys discreetly and respectfully, especially when tenants are in residence, so we're glad we could meet your expectations.

As a token of our appreciation for clients like you, we offer a 10% discount for returning clients. Should you require our services again in the future, please feel free to mention this offer to enjoy the discount.

Thank you once again for choosing Harding Chartered Surveyors, and we look forward to the opportunity to serve you again.

Best wishes from the Hardings Team

Harding Chartered Surveyors からの回答

2025年7月18日

Hi there

Thank you so much for your thoughtful and detailed review.

We're delighted to hear that you had such a positive experience with Scott Ingham and the rest of our team. It’s always our aim to provide clear, comprehensive support—especially when clients are undertaking major renovations, and we're glad Scott’s thorough approach and willingness to answer questions helped provide that assurance.

We also really appreciate your understanding during the initial access issue and are pleased we could resolve it collaboratively. Your recommendation means a lot to us.

As a token of our appreciation for clients like you, we offer a 10% discount for returning clients. Should you require our services again in the future, please feel free to mention this offer to enjoy the discount.

Thank you once again for choosing Harding Chartered Surveyors, and we look forward to the opportunity to serve you again.

Best wishes from the Hardings Team

Harding Chartered Surveyors からの回答

2025年7月9日

Dear Olivia

Thank you so much for your kind feedback! We’re really pleased to hear that you found the process quick, professional, and straightforward. It’s great to know we could support you with your staircasing valuation and make things easy during what can sometimes be a complex process. If you ever need assistance in the future, we’d be happy to help.

As a token of our appreciation for clients like you, we offer a 10% discount for returning clients. Should you require our services again in the future, please feel free to mention this offer to enjoy the discount.

Thank you once again for choosing Harding Chartered Surveyors, and we look forward to the opportunity to serve you again.

Best wishes from the Hardings Team

Harding Chartered Surveyors からの回答

2025年7月9日 に更新

Thank you, Anthony, for such a glowing review! We’re absolutely delighted to hear that you had such a smooth and positive experience with us. It’s wonderful to know that Gary’s expertise stood out and that Kate and Abby made the process friendly and efficient throughout. We’ll be sure to pass on your kind words to the whole team. If you ever need our help again in the future, we’d be more than happy to assist.

As a token of our appreciation for clients like you, we offer a 10% discount for returning clients. Should you require our services again in the future, please feel free to mention this offer to enjoy the discount.

Thank you once again for choosing Harding Chartered Surveyors, and we look forward to the opportunity to serve you again.

Best wishes from the Hardings Team

Harding Chartered Surveyors からの回答

2025年7月9日

Thank you for your detailed and balanced feedback. We're so pleased to hear that Alaa’s expertise and report proved helpful in identifying the key issues and offering clear, actionable recommendations. We also really appreciate your constructive comments regarding customer service — it’s feedback like this that helps us continue to improve. We’re grateful for your recommendation and would be delighted to assist you again in the future.

Harding Chartered Surveyors からの回答

2024年8月29日

Thank you for your kind words, David! We're thrilled to hear that you had a positive experience with our customer service and that David Toogood's detailed survey provided you with a clear understanding of your property. We're glad we could assist you in making informed decisions about your purchase. If you have any further questions or need assistance in the future, please don't hesitate to reach out. Thank you for choosing Harding Chartered Surveyors!

Harding Chartered Surveyors からの回答

2025年7月9日

Dear Anom

Thank you for your feedback, and we're genuinely sorry to hear about your experience. We completely understand your frustration with the delay — this is not the standard of service we aim to provide, and we sincerely apologise for the inconvenience caused.

While we do receive a high volume of enquiries, particularly for boundary matters which can be complex and require careful consideration, we appreciate that a timely response is essential. We’re reviewing our internal processes to ensure that future enquiries are handled more swiftly and efficiently.

We’d still be happy to assist you if you’re open to it, and can ensure your request is prioritised. Please feel free to get in touch directly with our team and we’ll do our best to make things right.

Best wishes from the Hardings Team

Harding Chartered Surveyors からの回答

2024年8月29日

Thank you so much for your review! We're delighted to hear that we were able to meet your tight timeline and deliver the valuations even earlier than expected, despite the challenges. Our team strives to be responsive, efficient, and competitive, so it's wonderful to know that you had a positive experience with us. We appreciate your high recommendation and look forward to assisting you with any future needs!