Harperandwells レビュー 

I ordered a pair of shoes and confirmed they had a 30 day window for returns before paying. When I tried to make a return, I was forced into a 5 day exchange with customer service where they offered store credit, 10% -30% refund, 25% off future purchase. I told them I wanted a return, per their policy, and a full refund. They then revealed that they operate “internationally” and returns would cost me $30-$50 (the shoes themselves were $70). Ultimately making it impossible to return the item for my money back.

I had to dispute with my credit card. Never order from this company. Unacceptable.

Lace pants have a modern look without being over the top and the fabric feels soft enough for everyday wear. They're comfy and easy to throw together different ways. Quality feels pretty basic though, nothing particularly impressive.

The top shipped to me was not the same top shown on the website. The quality of the top was cheap and definitely not as advertised. The return policy is absolutely ridiculous. They first offer a 25% refund of the merchandise. Their final offer 35% refund and I could keep the top (I will never wear). Harper and Wells makes it almost impossible to make a return. In order to return the product it must be sent to China at $30.00 to $50.00 expense to be made by the customer. I suspect when trying making a return you are dealing with a Ai and they make it as difficult as possible so the customer gives up. I will never, ever order from them.

Do not order here!! It’s a total scam!! What you get is NOT what you see nor what you order. I fell into their trap and I got a very cheap quality dress probably made in China, since it took a month to arrive. Bad, bad , bad!! Lesson learned.

I bought a dress when this company was using a different name. Exact same dress. Do not buy anything from this company. Read the reviews! The clothing is absolutely awful. In the picture it looks like cotton; in reality it is horrible cheap polyester. Looks NOTHING like the picture. Sure they have a "return policy"; You have to pay to mail it to China which will cost 30-50 percent more than it cost to buy it. They will offer you some percentage back in cash or the ability to buy something else-- why would I want to do that? Their clothing is absolutely crap. I was thrilled when my credit card company got my money back. AVOID ANYTHING FROM THIS COMPANY AND BE AWARE THAT THEY JUST CHANGE THEIR NAME PERIODICALLY!!!! AVOID THEM TOO!!!

Will not contact me to assist with returns. I’ve emailed them several times.

Don’t trust this company. If you map their address it’s an abandoned house in Boston.
The company is Zhang E-commerce
The shop name is Harper and Wells. The about page on their website is completely AI generated. Do not trust this website or company.

Right after I placed my order, I checked reviews and realized I wanted to cancel. Immediately contacted them. It was told it was not possible to cancel. When I received the items they smelled terrible, were poor quality, and the sizes are completely off. Following their instructions I sent an email asking free refund. This is what I received back.
Hi Sharon,

Thank you so much for reaching out, and I’m truly sorry to hear that the item didn’t meet your expectations. When something arrives and the fit or quality doesn’t feel right, it can take the excitement out of the purchase, and you deserve a solution that feels smooth and reassuring from start to finish.

Before we proceed with a return, I want to be completely transparent with you so you can make an informed decision. Due to high demand, returns are currently processed through our international facility overseas. Customers who choose this path typically encounter high return courier fees that often fall around $40 to $50 or more, depending on location. Packages need to travel overseas, pass through customs, wait in an inspection queue, and only then can a refund be reviewed. The timeline is controlled by international carriers and customs rather than by us, which can lead to long delays, tracking gaps, and additional clearance fees that are paid by the sender.

I never want you to go through a process like that when there are simpler, faster options available that avoid every bit of that stress.

To give you a smoother and much more efficient experience, I can offer you two alternatives that require absolutely no return shipping. If you would like to receive the correct size or switch to a different style, we would be happy to send you brand-new replacements completely free of charge. You won’t pay anything at all, and you may keep the original item as well. This is the easiest way to end up with something you can actually enjoy without any extra cost or delays.

If you prefer a financial resolution instead, we can also provide a 15% cashback refund directly to your original payment method. With this option, you don’t need to send anything back and there are no complicated steps. It is a simple and immediate way to give you compensation without the burden of an international return.

Both solutions allow you to bypass the overseas shipping fees, customs paperwork, long transit timelines, and inspection delays entirely. They are designed to give you closure quickly and without unnecessary inconvenience.
Just let me know which option feels right for you, and I will take care of everything for you right away. I am here to make sure this ends on a smooth and positive note.

Best regards,
Emily Parker
Harper & Wells

They state that there are easy returns but clearly that Is not the case.

Ordered product was not at all what looked like in the picture, tried to return and they ship from China therefore would not take the product back without charging more than it cost for the product to ship it. Provided a credit to the store to place another order. This time the product was labeled a large and was a small and they would not replace it. Awful customer service and awful experience. Don't buy from them.

This is probably the worst online shopping experience I have ever had. Ordered a shirt for my husband. The shirt arrived, first of all tiny for an XL so their sizing chart is wrong. Second, the quality looks nothing like the picture and description. I could have found something better at a thrift store. When I try to return it, their answer is that they will give me a 10% refund? Also, impossible to actually talk to a live person. This is a scam. Should have read the reviews, similar experiences all over the internet about this company. Should be ashamed of yourselves to be cheating people like this. Here's what an internet search says about them: Harper & Wells (operating as harperwells-boston.com) is widely reported as a scam and deceptive online retailer Customers consistently complain that the clothing they receive is made of cheap, low-quality materials (e.g., polyester instead of linen), looks nothing like the advertised photos, and that the company makes returning items extremely difficult to avoid issuing full refunds.
Victims of the Harper & Wells website report a common pattern of deceptive business practices: 
The Bait-and-Switch: Items advertised as premium, heavyweight, or natural cotton/linen arrive as cheap, flimsy synthetics. 
Avoidance of Returns: Despite advertising a "hassle-free" return policy, buyers who attempt to return items are met with stalling emails. 
Fractional Refund Tactics: Customer service will repeatedly attempt to negotiate by offering partial refunds (e.g., 20%, then 30%) to keep the merchandise, claiming that international return shipping to their overseas warehouses will cost customers $50 to $70. 
Corporate Registration: The storefront often displays a fake or borrowed Boston location, while actual business filings indicate it operates under shell companies like Zhang E-Commerce LLC, frequently shipping goods or directing returns to Asia. 

Do not order product from this so-called company!!
There was no way on this planet that I would ever order anything from these scammers!! They are actually running this business out of China.... They send subpar horrible clothing that they portray to be something nice... By the time you realize you've been scammed, the cost to return the product is more than the product is itself.... No legit us company ever plays these sorts of games... These illegitimate companies should not be allowed to advertise in the United States to begin with..... Buyer beware!!

Terrible! You don't answer your PHONE!!!
Customer Service stalls with BS emails saying that returns are very difficult and must go overseas and there are currier FEES. R U nuts? That is YOUR problem. I will NEVER purchase another item from your company. My shoes are cheap, too big and have no size indicated on them. Garbage! You are SCAMMERS!

The dress I viewed and ordered on the website was not what was received. Ordered a cotton-linen blend and got cheap, screen-printed polyester. Customer service is programmed to offer you a % back (and keep the cheap dress) to avoid customer shipping costs ($25 -$60) to CHINA! First offer is 10%, then 20%, 30%, and the limit of 40%. IMO a total scam operation. I would avoid.

This company is a sham. I ordered a men’s M button-down shirt, and when it arrived, it was way too tight and way too short in the sleeves and torso. When I asked to return the product for a refund, I was told that I would have to pay $30-50 in shipping to send the item (which was $60 to begin with) to an international warehouse. Instead, the customer service agent (an AI chatbot, I realized from subsequent messages) offered to send me a larger size (XL) of the same shirt for a $15 “replacement fee.” I agreed, hoping to avoid further hassle, but the new shirt was barely any larger than the previous one. When I went to return both shirts for a refund, I was given no help from the alleged customer service representative. I ultimately had to toss the shirts and lost $75. These products look nice in advertisements but this company should be avoided at all costs.

Beachwear set worked well for vacation days but material felt slightly thin and comfort was just acceptable overall.

Sleeveless jumpsuit created polished look for weekend outing and breathable fabric felt very comfortable

Classic button shirt matched nicely with dark jeans though stitching around the collar could have been better after a few washes.

Orthopedic loafers gave amazing support during long shopping trip and design still looked stylish enough for casual outfits

Relaxed fit shorts handled warm weather perfectly and pockets felt practical for everyday use

Floral maxi dress looked elegant at dinner event but fabric quality felt average and overall experience was decent for the price.