Harrowellis レビュー 76

TrustScore 5段階評価の4.5

4.6

レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら

プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら

レビュアーのコメントを見てみましょう

5つ星のうち5の評価

Great shoe company! The shoes are comfortable, good quality, and look really nice. Shipping was fast and everything arrived in perfect condition. I'd definitely buy from them again.

5つ星のうち5の評価

I had a very positive experience with this company. The shoes are well-designed, comfortable, and made with quality materials that feel durable and supportive for everyday wear. The craftsmanship and... もっと見る

5つ星のうち5の評価

Hands down one of my best shoe purchases ever💖 Super comfy, stylish, and high quality. I’ll definitely be a repeat customer.

5つ星のうち5の評価

I bought pants here and they were really nice and the good size when i tried to get in touch with them to ask when my package would arrive they answered quickly and were really helpful

企業情報

当該企業による記述

Harrow Ellis was built on a simple belief: great shoes shouldn't ask you to choose between how they look and how they feel. Clean lines, careful construction, and details that matter — without the noise. Designed for the way you actually move through your day. Made to last, made to fit, made to earn their place.


連絡先

4.6

優良

TrustScore 5段階評価の4.5

76件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

ネガティブなレビューの 100%に回答しています

通常48時間以内に回答

この企業のTrustpilot 利用方法

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5つ星のうち1の評価

If I could give negative stars I would

If I could give negative stars I would. These shoes are not what they advertise. Go ahead and waste your money. My kids were dying laughing at the quality and how they looked on. I literally threw them in the garbage BEFORE embarrassing myself in public with that garbage on. Buyer be aware…like oceanfront property in Montana!!!

2026年4月21日
自発的なレビュー
Harrowellis ロゴ

Harrowellis からの回答

Hi Bruce,

Thank you for your feedback, and we are sorry to hear the shoes fell so far short of your expectations. We completely understand your disappointment, and we take it seriously when a customer feels our product did not deliver on what was shown.

Quality and accuracy in how we present our products matter deeply to us, and your comments have been passed along to our product team for review.

We would genuinely like the chance to make this right for you, and we hope you will give us the opportunity to do so.

For further assistance, please email us at info@harrowellis.com with your order number and the subject line "Review from Trustpilot." Our team will make your case a priority.

Warm regards,
Harrow Ellis Team

5つ星のうち1の評価

I ordered two pairs of shoes from this…

I ordered two pairs of shoes from this site that I need before an international trip. Their website states the shipping time is 4-6 business days, so I ordered based on that information to have the shoes on time before my trip. Order status has been stuck on “label created” for days. When I contacted customer support through the email listed on their site, I got no response despite repeated tries. Can’t get through on the phone either. Finally got through by sending a third message and then I’m told the order will be shipped within 8-12 days - and they refuse to cancel it now.

Extremely unprofessional in my opinion and I do not recommend this site. Several other sites sell the same products, but because harrow Ellis wasted days before responding so I won’t be receiving anything in time for my trip even if I ordered elsewhere. Stay away is my advice.

Edit: for anyone reading, they asked me to reach out in the response seen here to make it seem as if they care - but they still don’t respond

2026年4月6日
自発的なレビュー
Harrowellis ロゴ

Harrowellis からの回答

Hi Mona,

Thank you for taking the time to share this, and we are truly sorry. We understand you placed your order based on the shipping timeframe shown on our website, and we fell short of that commitment at a time when it genuinely mattered to you.

We also sincerely apologise for the difficulty you experienced reaching our support team. That delay in communication is not acceptable, and we understand the frustration it caused.

We would very much like to look into your order and explore what options are available to you. Please do get in touch so we can assist you properly.

For further assistance, please email us at info@harrowellis.com with your order number and the subject line "Review from Trustpilot." Our team will make your case a priority.

Warm regards,
Harrow Ellis Team

5つ星のうち1の評価

Purchased a pair of heels for 74.95 and…

Purchased a pair of heels for 74.95 and received a pair that did not match the picture. It had brown straps in the picture and came with silver sparkle straps. Experienced extended bartering emails with the customer service rep telling me I can keep the item and would receive a store credit. I wanted to return for a refund and kept emailing her over several days and she would only offer store credit. I asked for return policy and she wouldn’t send it. Finally received a form and was told I could get a refund if I returned item to a China address (within 30 days from delivery) and by then it was too late.

2026年3月16日
自発的なレビュー
Harrowellis ロゴ

Harrowellis からの回答

Dear Tkmknk,

Thank you for sharing this, and we are truly sorry for what you experienced. Receiving an item that doesn't match what you ordered is genuinely frustrating, and the difficulty you faced trying to reach a resolution only made things worse. That is not the standard of care we hold ourselves to.

We understand how disheartening it must have been to feel unheard over multiple exchanges, and we sincerely apologise that a straightforward resolution wasn't offered to you sooner.

Your feedback has been noted and will be reviewed with our team.

For further assistance, please email us at info@harrowellis.com with your order number and the subject line "Review from Trustpilot." Our team will make your case a priority.

Warm regards,
Harrow Ellis Team

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