Harry's Home Comfort レビュー 21

DO NOT HIRE HARRY'S HOME COMFORT!! THIS IS YOUR WARNING!!
Let me start off by saying we chose Harry's over a local company because they had good reviews. Well I am here to tell you that the reviews are MISLEADING or they just don't care about out of town customers. This has been a nightmare right from the start. When they came to install our propane furnace in the fall of 2025 (after canceling once and then sending random contractors to complete the install) they were supposed to remove the old furnace and oil tank. This NEVER happened and no matter how many times we have reached out and asked for the job to be completed they have done nothing. It is May and the old furnace and oil tank are STILL IN OUR BASEMENT!! They also promised to clean our ductwork and that never happened. I have screenshots of my entire conversation with the guy who sold us the furnace and made the promises as proof... Who by the way NO LONGER WORKS FOR THE COMPANY. I wonder why. Maybe they treat their employees equally as horrible as their customers. So now my original contact isn't even available and the works is still not complete 7 months later.
This spring we needed our furnace serviced. We called them at the beginning of April and they sent some guys out to look at the furnace. It is now May 15th and we have no clue what is going on even after inquiring multiple times. Our furnace has been out of service now for over a month and our home is freezing. This is not how you do business!!!! How can you leave a family with no furnace while we are still experiencing freezing cold temperatures?? It is beyond me how this company operates and now they have completely ghosted us. This is UNACCEPTABLE!!! I am so angry and upset because we chose this company based on their reviews and it's been nothing but awful since day one.
Harry's Home Comfort I hope karma finds you because the way you have conducted yourselves and are treating your customers is absolute garbage. We paid for a service and you did not deliver anything close to what you promised us. We are a family with children!!! Our home is freezing and we have zero answers. Absolutely disgraceful.

I had the sales team, from your company, Andre Marin and Tasha,, these young men were awesome,, their sales pitch is To be commended. The were respectful, and very knowledgeable of the product . , as well S convincing
You should you should be proud to have them.
The installers were , also very good, it was done in a few hours , they explained how the thermostat and system worked.. so to say they were all very professional

We bought a heat pump in July and, overall, had a positive experience.

We were very happy with the installation team, who was professional, friendly, and hard-working; we are also satisfied with the quality of the appliance. It did an amazing job cooling our house, and, so far this fall, has warmed up the house effectively.

However, we were unhappy with the rebate promises. Before our purchase, the salesman told us that our appliance was eligible for a rebate and that he would help us with the application, but after we had paid and had the appliance installed, he said that they had changed the rebate program and the appliance was no longer eligible. We understand that rebate programs change, but if the rebate was no longer available, he should have told us at the time. We may have still bought the appliance, but we would not have felt misled.

All in all, we are satisfied with the installation and the product, but would have appreciated more honest communication about the rebates.

The technicians Tristan and Matt were very informative with what they were doing. The apprentice Matt seemed to be very knowledgeable on everything he was conversing to my husband and myself. Whatever Matt did not say, Tristan filled in. Both of these gentlemen were very polite and helpful in any of our concerns. We would definitely recommend this company, as their staff are easy to communicate with and don`t try to take advantage of seniors. We are very pleased with the end results. Thank you Tristan and Matt for a job well done.

Just received a probable scam call from someone saying they were from Harry's Home Comfort. They wanted to talk to me about the warranty on my furnance, and claimed they were following up on an energy survey.

Call them up, someone declined to satate their name said they do make calls but "typically not with a cold call". We're on the DNC list, so their scum-bag activity is criminal - like, against the law.

The customer service team was prompt in answering my inquiries and scheduling a consultation. The technician was incredibly knowledgeable and helped me understand the various options available. On the installation day, the crew arrived right on time and worked efficiently without disrupting my day. They explained everything they were doing and ensured I understood how to use the new system. Now that it’s installed, my home feels incredibly comfortable, and I’ve noticed a significant reduction in noise compared to my old unit.

The whole process was smooth and quick. I love my new heat pump. Price was much better than other quotes I got for the same heat pump install. I couldn’t be happier

Amazing company and amazing staff! Very knowledgeable installers and the only company I trust to take care of my hvac needs! Ross and the team are 10/10 highly recommended!

Ross Palfrey and his team were very efficient in the work they completed and answered every one of my questions (I had alot!) I will be calling them for HVAC from now on! Thank you guys

Great service

Happy to have worked with Harry’s Home Comfort, the patience and level of expertise was impeccable. Ross answered all of our questions and guided us through the whole process. Thank you Ross and team, I will be recommending you to our friends and family.

Sadly as I live in Renfrew Ontario my service call was close to $500. The charge for $222. for travelling was not explained to me in advance! Why sell a heat pump to a resident where there are no technicians nearby! I’m a very low income senior dealing with breast cancer! I feel pressured into buying this heat pump when realistically I cannot afford it! Clearly I was suffering from chemo brain!
I want the transportation cost removed from my bill and a refund!

Sure, here's an amazing review for a heat pump provided by Harry’s Home Comfort:

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I recently purchased a heat pump from Harry’s Home Comfort, and I couldn't be more satisfied with my decision. From the initial consultation to the final installation, the entire process was seamless and professional.

The team at Harry’s Home Comfort demonstrated exceptional expertise and care in assessing my home's specific heating and cooling needs. They recommended a heat pump that perfectly suits my requirements, and their transparency in explaining the features and benefits made me feel confident in my choice.

The installation crew was punctual, efficient, and respectful of my property. They ensured everything was set up correctly and took the time to explain the operation and maintenance of the unit. The attention to detail and commitment to customer satisfaction were evident throughout.

Since the installation, my home has maintained a consistently comfortable temperature, and I've noticed a significant reduction in my energy bills. The heat pump operates quietly and efficiently, providing both heating and cooling with remarkable effectiveness.

Harry’s Home Comfort has exceeded my expectations in every way. Their dedication to quality products and outstanding customer service is truly commendable. I highly recommend them to anyone in need of reliable and efficient home comfort solutions.

Thank you, Harry’s Home Comfort, for enhancing the comfort and energy efficiency of my home!

Came to my hone one day wanted to install the next day, scribbled estimates on a piece of paper which they then considered a contract. Did not even say what I was getting, the breakdown of costs for the unit, labour etc. Was not given the ten days to think it over they wanted to rush to put it in so I could not change my mind.

The team at Harry's Home Comfort is a pleasure to work with. They are prompt, professional, and their expertise in heating and cooling systems is unmatched.

Harry's Home Comfort has transformed my living space into a cozy oasis. Their attention to detail and impeccable service are truly commendable.

I had an amazing experience. Excellent communication with worker, work done as promised with very reasonable price. Would definitely recommend to friends and family. Thank you

I had moved into an older apartment, which tragically had hardware that likely dated back to before I was even born. Luckily, it was easy and painless to schedule an appointment with Staten Island Plumbing Heating & Air Conditioning (wow that was a mouthful). He arrived on time in a bright and cheery mood first thing in the morning. He had explained that with older faucets like mine, you had to be very careful or the whole building could lose water, good thing He is a professional. He even went out of his way to pick up extra parts at the hardware store. Within 30 minutes, he had installed two faucets, one in the bathroom and one in the kitchen. LOOK HOW SHINY THEY ARE! I am beyond pleased with the quick and efficient service. Highly recommend for your next faucet installation!

Ross gave me a very reasonable quote after a week my new AC and furnace were installed by 2 very professional and punctual guys. Very good service and I recommend this company.

Called them about replacing my older furnace. They answered quickly, got a sales rep here within a few days, and the install shortly after. Everyone was great to deal with and I'd work with them again!