HartCo. Home & Body レビュー 

Fast delivery
Candles smell great
Good sale price

Great product. Love the smell of the diffuser. The fragrance is a lot stronger (in a good way) than other products I have tried.

Update emails and the product is always great!!

Terrible service!! Be aware it is extremely hard to reach them if any issues. They never answer phone calls and tend to ignore emails. They refused to address the problem even though it was their fault. I paid for a bulk order of 2 candles but only received 1. Contacted them and was told it was typo/ IT issue. They removed the bulk order on their website and then ignored me. I want refund of the price difference or the item to be delivered.

staff was friendly and arranged my online order for CNC quickly.
thank you

Excellent service, prompt friendly

Beautifully packed and delivered as always in a timely manner

I'm not to impressed, another big candle company claiming to be soy or cocosoy wax when there is a substantial amount of paraffin wax in the candle. So much black soot formed all around the jar. If you want a strong smack in the face scent then that's paraffin wax, people need to know the truth. If candles are "triple scented" they are paraffin. I don't appreciate my previous review being deleted because I brought forward the truth about your candles.
Beware of big brands claiming to be soy or cocosoy wax when they are paraffin or paraffin blend.

Your online store takes to long to deliver. We love your products but shipping from your warehouse ( Carrum Downs ) takes way to long . We only live 25km away from the warehouse.

I've always loved Hart & Co. Candles. Love their longevity, but most or all love all the fragrances. ♥️♥️♥️

I absolutely love this fragrance. It makes my house smell amazing I will be definitely purchasing this fragrance again thank you.Hartco 💞🌸💕

Waited almost 3 months for my pillows to arrive. Customer service was incredibly disappointing.
Won’t be buying from HartCo again!

I wish I had of read some of the negative reviews before purchasing from this site. I bought 2 x soft storage boxes for my baby’s nursery in January 2023. As it was a sale period, postage delays were expected of up to 2 weeks, which I was fine with. It took almost a month to receive the package though. Sadly once I received it, one of the soft storage boxes was disgusting! Seems lined with dust/dirt and some sort of yellow is liquid stain on the inside.

I reached out to Hart & Co to discuss a replacement, they required photos etc which I provided. Again, more time lapsed for me to receive a confirmation for return.

Once I received the reply postage paid document, I posted it via Australia Post that same day to get it in the mail as quickly as possible.

Again - more time lapsed, about 3 weeks now and I still hadn’t received any communication. So I reached out requesting an update. This process took another 2 weeks or so, to when I finally got an answer that Hart & Co hadn’t received the parcel yet, and from what they could see with their tracking that it hadn’t been scanned by Australia Post.

I sent my receipt to Hart & Co showing the date/time the parcel was lodged explained as this has been going on for so long (and being a new exhausted mum with a little baby, I didn’t have the time to keep chasing this around), I sought some sort of compassion/empathy of this unique situation and just wanted a solution as it had been going on for 3 months.

I really hoped Hart & Co out of goodwill would have offered me a credit or a refund of this item, as it was their fault for sending me a faulty item to begin with.

DO NOT RISK PURCHASING from this business - there are plenty of other business’ with far better customer service than this one.

Delivery was unsuccessful, but I was never called.
Emailed and tried to call customer service with no response at all.
I wanted to cancel order and get a refund as I went and bought another gift for my coworker. Still got delivered, about 2 weeks after I needed it still with no communication on refund

You sent a $50 candle and it arrived broken, my partner and I reached out for assistance well over a month ago and have been treated quite rudely. ( not a good way to run an online store) also questioned as to why we didnt have more photos of the candle. Dissatisfied and not impressed. Customer service is more than average