A fab store and great product, but for us dealing with Davy made this a stand out buying experience. Down to earth, not too pushy but yet seemed to appear everytime we had a question! He did us a gr... もっと見る
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Staff at Harvey Norman were most helpful through sale of bed base and headboard then kept us updated on delivery by G4 . Two strong young men arrived and assembled bed perfectly and offered to put our... もっと見る
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Would like to commend staff at phone department at Harvey Norman, Holywood Exchange. Showed genuine interest in helping customers. Had issue with new phone and was sorted in minutes by manager with no... もっと見る
企業が回答しました
Great place to shop. Always has great offers on that beat other electrical retailers. Staff know their onions also.
企業が回答しました
企業情報
当該企業による記述
With over 300 stores worldwide, Harvey Norman is a leading retailer of Home Appliances, Technology, Furniture and Beds. Our brand message is simple: ‘A great place to shop’. We’re dedicated to offering the best range of products at the best price, providing best-in-class service and most of all, prioritising our customers’ needs. At Harvey Norman, we believe value is key, but you should never have to compromise on quality and style, which is why we offer a wide range of products to suit all budgets and lifestyles. Over the past 21 years, Harvey Norman has expanded its worldwide presence with stores in Malaysia, Singapore, Slovenia, New Zealand, Republic of Ireland, Northern Ireland and most recently expanded its footprint to the United Kingdom. In October 2024, the company launched its flagship UK store at the Merry Hill Shopping Centre in the West Midlands, marking its first venture into the English market.
連絡先
Unit A-D, 304 Airport Road West, BT3 9EJ, Belfast, Antrim, 英国
- 028 9039 5800
4.8
優良
548件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Great place to shop
Great place to shop. Always has great offers on that beat other electrical retailers. Staff know their onions also.
2026年8月27日
自発的なレビュー
Harvey Norman United Kingdom - Harvey Norman Holywood からの回答
Hi Justin,
We're so glad to hear you consistently find great offers and that our team is knowledgeable. It's wonderful to know you have such a positive shopping experience with us!
Kind Regards,
Ayushi
very bad service never will order from…
very bad service never will order from this company again gave wrong order it's on there system what customers order owe me £18 pounds will never give it back will report them to trading standards
2026年9月1日
自発的なレビュー
Harvey Norman United Kingdom - Harvey Norman Holywood からの回答
Hi Gary,
Thank you so much for taking the time to leave this review. We are very sorry to hear this, can you please e-mail the details of this to customer@support.harveynorman.co.uk and we can have this looked into?
Many thanks,
Katie.
Delivery of king size mattress
2 guys brought mattress into room and took wrapper off and even raised the headboard to suit new mattress.
2026年8月26日
自発的なレビュー
Harvey Norman United Kingdom - Harvey Norman Holywood からの回答
Hi Alison,
We're so happy to hear our team provided such excellent service with your new mattress setup! We truly appreciate your kind words.
Many thanks,
Katie.
Great product & fab service from Davy
A fab store and great product, but for us dealing with Davy made this a stand out buying experience. Down to earth, not too pushy but yet seemed to appear everytime we had a question! He did us a great deal and made everything so straightforward. After we ordered he kept in regular contact with updates, and even fixed an issue (my fault) at the very last minute when he really didn’t have to. Perfect example of someone going above and beyond, and a credit to Harvey Norman ⭐️ Thanks Davy!
2026年8月20日
自発的なレビュー
Harvey Norman United Kingdom - Harvey Norman Holywood からの回答
Hi Nadine,
We are so pleased to hear about your excellent experience with our team member. It's wonderful that they could assist you thoroughly and meet your needs, making your buying experience stand out. We truly appreciate your kind words and recognition.
Many thanks,
Katie.
delivery of suite
The 2 delivery men were very friendly and professional. They took great care bringing the suite into my home and put it together. Highly recommended.
2026年8月19日
自発的なレビュー
Harvey Norman United Kingdom - Harvey Norman Holywood からの回答
Hi Karen,
We're so pleased to hear about your positive experience with our delivery team. It's wonderful to know they were friendly, professional, and took great care with your suite.
Kind Regards,
Kevin
Great service!
The two delivery guys who came today are a credit to your business. They were polite and helpful and soon sorted me out. The timed deliveries with real time tracking worked well. I am more than satisfied with your service. Thank you.
2026年8月15日
自発的なレビュー
Harvey Norman United Kingdom - Harvey Norman Holywood からの回答
Hi Jackie,
We're so pleased to hear about your positive delivery experience. It's wonderful that our delivery team was polite and helpful, and that our tracking system worked well for you. We're delighted you're satisfied with our service!
Kind Regards,
Victoria
Terrible customer service experience…
Terrible customer service experience for online orders.
2026年8月14日
自発的なレビュー
Harvey Norman United Kingdom - Harvey Norman Holywood からの回答
Hi there,
We are truly sorry to hear about your negative experience with our online order service. We are committed to improving.If we can assist you further, please contact our customer support team. customer@support.haveynorman.ie
Kind Regards,
Victoria
Natasha in the Holywood Belfast branch…
Natasha in the Holywood Belfast branch fantastic service from a wonderful saleswoman
2026年8月9日
自発的なレビュー
Harvey Norman United Kingdom - Harvey Norman Holywood からの回答
Hi Brian,
We are delighted to hear you received such fantastic service from our team member at the Holywood Belfast branch. Your positive feedback is greatly appreciated!
Kind Regards,
Victoria
Davy was very helpful and knowledgable…
Davy was very helpful and knowledgable in store. Any questions we had, he was able to answer and he was very reassuring regarding the delivery of the sofa as there are access restrictions. Would recommend to friends and family.
2026年8月12日
自発的なレビュー
Harvey Norman United Kingdom - Harvey Norman Holywood からの回答
Hi Amy,
We're so pleased to hear about your positive experience in our store. It's wonderful that our team was able to provide such helpful and knowledgeable service, and reassure you about the delivery. Thank you for your kind recommendation!
Kind Regards,
Kevin
Great service from Davy
My mother and I visited the Holywood Exchange store to purchase a sofa we had looked at on a previous occasion. We were assisted by Davy who handled our purchase professionally and with good humour. Unfortunately, I do not recall the name of the staff member who helped us when we first looked at the sofa, but we are always pleased with the service we receive when we visit and would not hesitate to recommend this branch.
2026年8月8日
自発的なレビュー
Harvey Norman United Kingdom - Harvey Norman Holywood からの回答
Hi George,
We are so pleased to hear you had such a positive experience with us and that our team provided professional and good-humoured service. We appreciate you sharing your kind feedback.
Kind Regards,
Kevin
All good
The instore service was good, the delivery was prompt and fitted quickly. The delivery staff were excellent and very friendly.
2026年8月7日
自発的なレビュー
Harvey Norman United Kingdom - Harvey Norman Holywood からの回答
Hi David,
We're so pleased to hear about your positive experience with our in-store service and prompt delivery. It's wonderful to know our delivery staff were excellent and friendly.
Many thanks,
Katie.
The guys were brilliant & so helpful
The guys were brilliant & so helpful! Easy and calm service.
2026年8月4日
自発的なレビュー
Harvey Norman United Kingdom - Harvey Norman Holywood からの回答
Hi Jen,
Thank you for sharing your positive feedback. We are delighted to hear that our team provided you with such helpful, easy, and calm service.
Kind Regards,
Kevin
Callum and Diare were brilliant
Callum and Diare were brilliant. Nothing was a problem and they got me sorted with a brand new iPad and all the accessories. Converted to Apple as a result. So much better than the service you might get online. Brilliant team.
2026年8月3日
自発的なレビュー
Harvey Norman United Kingdom - Harvey Norman Holywood からの回答
Hi Alex,
We appreciate your fantastic feedback! We're thrilled to hear that our team members provided brilliant service, helping you with your new iPad and accessories. We're delighted you had such a positive experience.
Kind Regards,
Victoria
Delivery guys were 100% professional…
Delivery guys were 100% professional and friendly
2026年8月1日
自発的なレビュー
Harvey Norman United Kingdom - Harvey Norman Holywood からの回答
Hi Zara,
We are so pleased to hear that our delivery team provided you with such a professional and friendly experience. Your positive feedback is greatly appreciated.
Kind Regards,
Kevin
Harvey Norman Holywood.
Visited Harvey Norman Holywood for a new Suite of furniture. Great selection and friendly staff. Kevin was a great help, very knowledgeable and friendly. Great overall service.
2026年8月1日
自発的なレビュー
Harvey Norman United Kingdom - Harvey Norman Holywood からの回答
Hi Neil,
We are so pleased to hear you had such a positive experience with us and found our team member knowledgeable and helpful. Thank you for your kind words!
Kind Regards,
Kevin
Wonderful experience with the Harvey…
Wonderful experience with the Harvey Norman delivery. Great communication by the delivery guy…delivered right on time and it was very useful to be able to track them on the map. very friendly attitude…very efficiently they installed the furnitures . I am a very happy customer!!
2026年7月29日
自発的なレビュー
Harvey Norman United Kingdom - Harvey Norman Holywood からの回答
Hi Sumi,
We're so pleased to hear about your wonderful delivery experience. It's great that our delivery team provided excellent communication, arrived on time, and efficiently installed your furniture. We're delighted you're a happy customer!
Kind Regards,
Kevin
Harvey Norman United Kingdom - Harvey Norman Holywood からの回答
Hi Philip,
We're happy to hear that our advice was excellent and that we explained all your options clearly. Thank you for your positive feedback.
Kind Regards,
Kevin
Kevin was fantastic instore at Holywood…
Kevin was fantastic instore at Holywood Exchange from start to finish,nothing is a problem to him.
2026年6月22日
自発的なレビュー
Harvey Norman United Kingdom - Harvey Norman Holywood からの回答
Hi Betty,
We are so pleased to hear about your fantastic experience at our Holywood Exchange store. It's wonderful to know that our team provided such excellent service.
Kind Regards,
Kevin
Brilliant Staff
Would like to commend staff at phone department at Harvey Norman, Holywood Exchange. Showed genuine interest in helping customers. Had issue with new phone and was sorted in minutes by manager with no quibble. Spencer transferred data and made sure all my apps were present. Thank you to all, the manager, Callum, Spencer and Daire.
2026年7月24日
自発的なレビュー
Harvey Norman United Kingdom - Harvey Norman Holywood からの回答
Hi Hazel,
We're so pleased to hear about your excellent experience at our Holywood Exchange store. It's wonderful that our team showed genuine interest and quickly resolved your phone issue, ensuring all your apps were transferred. We appreciate your kind words!
Kind Regards,
Victoria
Harvey Norman and G4 delivery experience..
Staff at Harvey Norman were most helpful through sale of bed base and headboard then kept us updated on delivery by G4 . Two strong young men arrived and assembled bed perfectly and offered to put our new mattress from another shop onto the bedbase. Polite friendly organised and took all the wrappers away. Very tidy job thankyou!
2026年7月23日
自発的なレビュー
Harvey Norman United Kingdom - Harvey Norman Holywood からの回答
Hi Dawn,
We're so pleased to hear about your positive experience with our team, from the helpful sales staff to the efficient delivery and assembly. It's wonderful that our delivery team went above and beyond to assist you. Thank you for your kind feedback!
Kind Regards,
Victoria
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