Bought my binoculars a few years ago and they have been brilliant. Had an issue with them but theafter- sales service was excellent. It was dealt with promptly and efficiently, with no fuss. I wou... ãã£ãšèŠã
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I had an issue with the Hawke scope on one of my air rifles. I couldn't get it to sight in properly onto target no matter how I tried. I suspected a problem with the scope internals so emailed Hawke... ãã£ãšèŠã
Accidental Damage Warranty Service Excellent! I had a mishap with my Frontier APO 8x42 binoculars (optically brilliant by the way) and dropped them. Unfortunately an inner element of the lense br... ãã£ãšèŠã
I don't usually write reviews unless something has been outstanding and the service received from Hawke Optics was just that. We had an issue with our binoculars and so sent them back. Within three... ãã£ãšèŠã
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Hawke is a global market leader, offering a wide range of high-quality, great-value sporting optics â from rifle and crossbow scopes to binoculars and spotting scopes.
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Wilford Bridge Road, IP12 1RB, Woodbridge, è±åœ
- 03453455555
- uk@hawkeoptics.com
- hawkeoptics.com
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Excellent customer service
I had a minor issue with a Hawke airrifle scope. Despite only noticing the issue after 18 months, Hawke repaired the scope under their lifetime warrantly, and gave extremely friendly, prompt and efficient serivce/communications.
Excellent customer service
The customer service you receive from this company is outstanding, which backs up there exceptional optics.
Absolutely awesome customer service
I had a problem with my Hawke Frontier FFP scope holding zero. After testing different bullet weights and velocities I tried a different scope. This confirmed that the zeroing problem was the scope and not the rifle or ammunition.
I contacted Hawke by email and got a very helpful and friendly reply within one hour. I sent Hawke my proof of purchase as they requested and they sent me a returns number by return. I returned the scope to Hawke UK and it was tested and replaced on the same day of arrival with them. I received my new replacement scope within two days. Awesome customer service and support. Hawke warranty is second to none and backed up by excellence at every step of the way.
Great service Hawke team, thank you.
This is one cool company
This is one cool company.
Best customer service I've ever had the pleasure to communicate with.
Above and beyound the service expected.
Will certainly be buying more from them in the future.
A truly excellent company
A truly excellent company. We love our binoculars and when we have been remiss and lost a strap or even an eyepiece, a quick email or call and they send it out next day. Amazing. If only all companies were as committed to customer service as Hawke.
Binocular repair
Some years ago I bought a pair of Hawke Nature-Trek binoculars. Recently they were damaged and returned to Hawke for repair. I am aware that if my purchase was more recent they would have been covered by their lifetime support. However despite this they repaired and returned them to me at no charge. Thank you Hawke great customer service.
New Hawke binoculars faulty
I bought a pair of Hawke binoculars which carry a lifetime warranty.
Unfortunately they were not perfect and needed returning for repairs.
Despite the fact that Hawke agree they were faulty they refuse to refund my expense in returning them
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