Haybrook - Crookes Estate Agents レビュー 3

Chloe Goodman telephoned me to ask what type of house I was interested in buying. She asked the right questions listened and had a very professional telephone manner.

Confirmed she will keep in touch with me when the right house comes up. Better experience than what I have received from Simon Blyth or Saxton Mee.

Absolutely terrible service from the Crookes branch of Haybrook.

I had an offer accepted to buy a flat, which fell through due to issues in the chain.

They withheld information from me about there being a probate transaction in the chain and also failed to explain when there were issues that resulted from this. I found out three months on, via conveyancers after I had already paid out for searches, survey and other costs.

Phone calls were not returned and I was left to find out that my purchase had fallen through by an email from the solicitors again, with the contacts in the office suddenly unable to take phone calls. When I left a negative review on here to start with suddenly they were able to use the phone again, trying to get me to remove my honest opinion.

I had been told at the viewing that the vendor would move out to live with family if necessary to allow the transaction to go through, to then be told this wasn't feasible and now be told he didn't have family he could stay with - obviously, one of these statements is not accurate!

I have spent weeks going back and forth trying to get my complaint resolved with them, each time being presented with a different version of events, rather than just accepting things were badly handled and trying to do what they can to put it right.

I accept things go wrong with property transactions, but this review and rating are my considered opinion of how Haybrook in Crookes chose to handle this.

Christina has gone above and beyond throughout the process of putting our house on the market.
We feel confident and reassured about selling our property thanks to Christina’s wealth of experience and attentiveness throughout this process. We would highly recommend Christina if you are looking to sell or buy a property in the future. Her knowledge of locations alongside her friendly, personable manner make her the ideal agent to support one through this journey.