The company was so easy to work with, from signing up for a health plan to canceling due to my change in employment. They were responsive, transparent, and helpful every step of the way. While I only... もっと見る
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I've had a great experience with Solo Health since joining at the end of last year, but recently had an especially great experience with them. I was in a tricky situation where I needed an operation a... もっと見る
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Not only did she guide me from the start and work with me through the setup process, she's always been reachable and quick to respond to lingering questions I've had. Additionally, my work situation h... もっと見る
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Good coverage. Prompt customer service. Only issues: Twice I got other peoples insurance cards in the mail. Twice was strange and shows lack of attention to detail.
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企業情報
Solo Health Collective について
当該企業による記述
Solo Health Collective is a first-of-its-kind health plan solution built exclusively for independent professionals and solopreneurs. We believe that being self-employed shouldn’t mean sacrificing healthcare quality or affordability. That’s why we created a smarter, more cost-effective, and transparent alternative to traditional insurance.
Solo members gain access to a national PPO network (MultiPlan PHCS), a major medical plan, and prescription drug coverage. Members establish their own self-funded health plan and join the Vault Health Captive—a regulated insurance entity. This structure not only lowers costs but also empowers members to take control of their health spending, with plans that prioritize both freedom and financial sustainability.
We serve a growing base of independent businesses across the country and are rapidly expanding through strategic partnerships with organizations like the Freelancers Union and Rlty.co. Members can choose from three deductible tiers—including two HSA-eligible options —and enjoy coverage that includes preventive care, maternity, urgent care, mental health services, and more.
All plans are supported by our white-glove concierge team, ensuring expert support with claims, eligibility, and provider coordination. Our members also benefit from an open network option, allowing them to see any provider willing to work with Vault—even outside the PPO.
Whether you’re a freelancer, consultant, real estate agent, or creative entrepreneur, Solo is built with your independence in mind. We help you navigate the healthcare system with confidence—and reward you with simplicity, savings, and trusted support every step of the way.
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4.7
優良
53件のレビュー
ネガティブなレビューの 100％に回答しています
通常24時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Excellent company and health plan
The company was so easy to work with, from signing up for a health plan to canceling due to my change in employment. They were responsive, transparent, and helpful every step of the way. While I only had a Solo plan for a short time, I thought it was an excellent value for good coverage. I would have been happy to keep this plan but became ineligible once I started a W2 job.
2026年3月31日
自発的なレビュー
Solo Health Collective からの回答
Hi Sean! Thank you so much for taking the time to leave a review. We're so glad to hear that you had a great experience while being on Solo and wish you the best with your next job! If you need our services in the future - just let us know!
Truly thoughtful customer service
I've had a great experience with Solo Health since joining at the end of last year, but recently had an especially great experience with them. I was in a tricky situation where I needed an operation and wanted it to be performed by a specialist who I trusted, who only operates at hospitals that are OON with my solo plan. I was able to get fast, meaningful hands on support from various people at Solo and Fairos (shout-out to Allison and Katie!) which made the operation possible and I can't thank them enough for the time and care they gave me. Their customer service is unlike anything I've experienced at other insurance companies.
2026年4月28日
Solo Health Collective からの回答
Hi Sarah! Thank you for sharing this. We're so glad you were able to get your surgery with a provider you could trust - even if they were out-of-network. Situations like yours are exactly why we have a concierge support team. Being self-employed shouldn't mean having to choose between the specialist you trust and the coverage you're paying for. I'm so glad to hear that Allison and Katie were able to step in, work through the details, and make it happen. Thank you for taking the time to share your experience, and we hope your recovery goes smoothly.
Very helpful and quick to resolve the…
Very helpful and quick to resolve the issue! Customer service was great!
2026年4月6日
Solo Health Collective からの回答
Thank you for sharing your experience with our team, we're thankful to have you as a member. If you need help in the future, just let us know!
Fantastic Experience
I only worked with Solo for a couple months, but I would recommend it to anyone who is freelancing. Kylie was incredibly responsive and helpful through every step.
2026年4月7日
Solo Health Collective からの回答
Thank you so much for sharing your experience with being on the plan & with Kylie's support! If your needs change in the future, let us know - we're always happy to help :)
Great customer support
I have only been on the Solo plan for a few months but everything has worked well so far. I have been able to go to my existing doctors, both in-network and out-of-network. When I have needed assistance, the Solo support team, in particular Allison, Kylie, and Michael, has been very responsive and effective. Thanks and I look forward to the rest of the year.
2026年3月30日
Solo Health Collective からの回答
Hi Daniel, Thank you so much for taking the time to leave a review. We're glad that we've been able to support your needs on the plan and look forward to working with you in the future! If you need help with anything just let any of us know :).
Good coverage
Good coverage. Prompt customer service. Only issues: Twice I got other peoples insurance cards in the mail. Twice was strange and shows lack of attention to detail.
2026年4月6日
Solo Health Collective からの回答
Thank you for the kind words about our coverage and customer service, that means a lot to us. You're right to call out the ID card issue. We're actively evaluating our ID card fulfillment process to make sure this doesn't happen again. We appreciate you flagging it, and we're glad to have you as a member.
Lovely service
The representatives are always friendly, helpful and on-call, in a way I've never experienced with any other provider.
2026年4月1日
Solo Health Collective からの回答
Hi Avery, Thank you so much for this wonderful feedback! We're thrilled to hear that our team has made such a positive impression, being genuinely accessible and helpful is something we work hard to deliver every single day. Reviews like yours remind us why we do what we do. We're so glad to have you as a member!
Solo Health Collective からの回答
Thank you so much for sharing your experience with our support team!
above and beyond
above and beyond. best customer service I have ever experienced for a health care company!
2026年3月31日
Solo Health Collective からの回答
Thank you for taking the time to leave a review! Our goal is provide outstanding customer support to all members. Let us know if we can help with anything in the future :)
Kylie is the best!
2026年3月30日
Solo Health Collective からの回答
We are lucky to have her on the team, we're glad she has been able to help you!
Kylie is so quick to respond and so…
Kylie is so quick to respond and so incredibly helpful. It is always a great experience when I need here assistance!
2026年3月30日
Solo Health Collective からの回答
Thank you, this genuinely means a lot to us! Quick, helpful, and actually pleasant to deal with - that's the bar we hold ourselves to at Solo, and we're so glad it's showing up in your experience. Self-employed life is busy enough without your health plan being a headache.
We appreciate you being part of the Solo community!
Kylie has been phenomenal from day one!
Not only did she guide me from the start and work with me through the setup process, she's always been reachable and quick to respond to lingering questions I've had. Additionally, my work situation has been rather chaotic and I've had to reach out to her to adjust things multiple times and she's always done this so willingly and pleasantly. I can't say enough good things about working with her!
2026年3月24日
Solo Health Collective からの回答
Hi Kristin,
Thank you so much for taking the time to review your experience with Kylie. Navigating healthcare as a self-employed business owner is already complicated, and we know life has a way of making things even more unpredictable. We're so glad the experience has felt supportive rather than stressful, especially through the changes you've needed to make along the way.
This is exactly the kind of relationship we set out to build with Solo members, not just handing you a plan and disappearing, but actually being there when it matters. Reviews like yours remind us why that matters.
If you need us in the future please reach out to Kylie or any of our other team members :)
Prompt and informative!
2026年3月25日
Solo Health Collective からの回答
Thank you for sharing your experience with our support team! We aim to answer all inquiries same day and if not same day within 24 business hours! Thank you for being a member :)
Excellent Customer Service
Excellent Customer Service. I work with Kylie and she's always so helpful and super responsive. I used to hate dealing with insurance but I feel taken care of and am treated like a human being with Solo Health/Kylie.
2026年3月20日
Solo Health Collective からの回答
Hi Laura, Thank you for sharing your experience. We are so glad that you've gotten the care you need and deserve from Kylie. Health plans for businesses of one can be difficult to manage and we really aim to make it easier. We are happy that you're a part of Solo and if we can do anything to help in the future just let us know!
Super Support from Kylie M
Kylie M. was incredibly helpful and worked with me and my schedule to make sure that we had enough time to cover my questions. She made sure to follow up with an email to make sure I had all the links and documents in one place.
2026年3月13日
Solo Health Collective からの回答
Thank you so much for sharing your experience, we're glad that Kylie was able to help you with your questions about the plan. If you need help in the future, don't hesitate to reach out to Kylie or another member of our support team :)
Attentive, streamlined, and so easy to work with!!
Coming from another insurance company through the NYS marketplace, Solo's been so easy to work with and wish I switched sooner. It's been so simple and direct to get in touch, rather than a several day line of communication for simple answers from my previous company. The agent I worked with, Kylie, is incredibly helpful and responsive. I highly recommend to any freelancer trying to navigate health insurance on their own!
2026年3月2日
Solo Health Collective からの回答
Hi Helen! It's our goal to provider a higher level of customer support than traditional options for the self employed and we're so glad that was your experience! We're so glad to have you as a member and look forward to helping you throughout your time on the plan :).
Solo Health Collective からの回答
Thank you so much for sharing your experience! We strive to give business owners access to a great plan at a great price!
Customer Service is outstanding!!!!
2026年1月30日
Solo Health Collective からの回答
Thank you so much for sharing your experience!
Unmatched Customer Service
Since signing up for my insurance - Kylie has been wonderfully attentive and informative whenever a question arises. Amazingly quick response time and availability to hop on a call has been something I’ve been pleasantly surprised by and never experienced with traditional insurance. THANK YOU!
2025年12月29日
Solo Health Collective からの回答
Hi! Thank you so much for sharing your experience with Kylie. We aim to get your questions answered thoroughly and quickly. As we grow customer support will remain a priority and at the forefront of everything we do. Thank you for sticking with us for another year :)
EXCELLENT SERVICE FROM MICHAEL BOWEN!
EXCELLENT SERVICE FROM MICHAEL BOWEN!
NO USED CAR SALESMAN TECHNIQUES. DIDN'T CALL ME 100 TIMES. ALLOWED ME TO SET THE TIME I WAS AVAILABLE TO TALK. MADE SURE OUR DOCTORS ARE IN NETWORK.
2025年12月10日
自発的なレビュー
Solo Health Collective からの回答
Hi Corey! Thank you SO much for your review about Michael's support & your experience. We think Michael is awesome & we're glad you had a great experience, don't hesitate to reach out to Michael or the team in the future if you need help with your plan :)
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