Home Comfort Enterprises Ltd レビュー 90

TrustScore 5段階評価の4.5

4.7

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5つ星のうち5の評価

Our situation was quite tricky with existing solar hot water panels to come off, an existing solar system on the garage and multiple shading issues - the solution was well engineered and nicely instal... もっと見る

企業が回答しました

5つ星のうち5の評価

We spoke to several different co.panies but Nigel gained our trust. He is not only very knowledgeable but also great at his job and made us feel very at ease. The work has now all been done and we... もっと見る

企業が回答しました

5つ星のうち5の評価

We were very grateful to meet Nigel. He is very experienced person for solar panels and explained very well to us. We liked his service and we always recommend Home Comfort to everyone!! Regards Prad... もっと見る

企業が回答しました

5つ星のうち5の評価

Nigel made the entire experience easier. As a complete novice, he made sure to explain how it worked, my options etc. He was very patient throughout- thank you! Great team of scaffolders and installe... もっと見る

企業が回答しました

企業情報

  1. 太陽エネルギー会社
  2. 太陽エネルギー施工請負業者

当該企業による記述

At HCE ltd we are equipped and experienced to provide you with a reliable renewable energy system. We can provide you with a suitable system to cut down carbon footprint and to also combat rising energy prices. So Let’s go green! Our systems will change the way you power your property for the better. To do this, our experienced consultants will ask you a few carefully-chosen questions and provide you with a detailed document of all the information tailored to your property. Whether you are looking for advice and guidance from an expert, or just want to understand the different systems available, we are here to help. Speak with one of our trained consultants today.


連絡先

4.7

優良

TrustScore 5段階評価の4.5

90件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

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5つ星のうち5の評価

The guys were quick helpful and…

The guys were quick helpful and respectful. We have three small children running around the house so the job was really difficult for them. However they stayed until finished and it was raining so not easy. However we are delighted with the finished job and would definitely recommend homecomfort enterprises. Really happy with them great company to work with

2024年7月8日
自発的なレビュー
Home Comfort Enterprises Ltd ロゴ

Home Comfort Enterprises Ltd からの回答

thank you for your review

5つ星のうち1の評価

Nigel the fraudster

Nigel came to our house. Acting very charming gave us a good price and said we had to make a deal or he would leave unless we gave him a deposit. He manipulated me and my wife. We payed deposit of £200. Without telling us he decided it's too cheap and he said he returned the money however he hasn't. He is the biggest fraudster. After checking him he and his company he is a big lier also.

2024年6月25日
自発的なレビュー
Home Comfort Enterprises Ltd ロゴ

Home Comfort Enterprises Ltd からの回答

Thank you for your review and the contents of which are noted. We are surprised of your comments. The suggestion that any fraud has taken place. If you believe this to be the case then we suggest you contact the police immediately and report any such fraudulent behavior as that is the normal course of action one would take if a fraud had been committed, which we entirely refute. For the avoidance of doubt, I will try to explain to you the process of events having now investigated the same Nigel attended your property to investigate the possibility of installing solar panels and batteries at your home. After spending time with you in explaining the various options, Nigel suggested a tentative price subject to survey and should you wish to proceed with this survey, then a refundable deposit would be required in the sum of 200 pounds. This deposit was paid on the basis of it being fully refundable in the event that the project would be canceled for any reason whatsoever by both yourselves and of course Home Comfort Enterprises Ltd. A survey was arranged, and you were informed of the date and time, but in any event, Nigel did make you aware that the price agreed was subject to survey and would depend on the conclusions of the same. When analyzing the price that had been agreed, it became clear that the project had been grossly under costed and that there would be no point in attending the survey as the project would be rejected. Naturally, we should have contacted you to confirm the same however due to an oversight, we did not do so and this we of course apologize for not informing you of the cancellation of the survey. However, the refund was instantly completed and when you spoke to Nigel, he informed you of the same and also informed you that it would take between seven and 10 days for the 200 pounds to reappear on your account from which the payment was made. After you contacted him on several occasions, he did explain this to you numerous times. Just to explain that the banking system when paying by credit card or debit card is totally out of any retailers control and is entirely dependent on the banking system and that a little patience is required. Of course, we naturally understand that this can be intensely irritating for both you Consumer and us the retailer. We can only apologize for the banking system taking so long to refund your 200 pounds but no doubt this amount will reappear on your card very shortly. We believe Nigel has furnished you with a photograph receipt of the refund.

Suggesting that Nigel is a fraudster or our company being the same, we can only assume is said as a matter of frustration for not yet receiving your refund.

Of course, we understand that the inconvenience of not yet receiving your 200 pounds may cause you great financial difficulty however, once again we can only reiterate that we are not responsible for the United Kingdom banking system.

We are not a charity, and therefore, we are unable to proceed with a project which would end up costing our company for your benefit as no contract between the parties had been agreed upon. It is only natural for either party to cancel the same.
We wish you well with finding any appropriate company that you may employ for your own installation and if you still perceive that
A fraud has taken place. We advise you to contact the appropriate authorities.

In the meantime, we can assure you that the 200 pounds has been refunded

5つ星のうち5の評価

The Perfect Solar Company

I found and contacted HCE on the internet and was extremely sceptical on first meeting them as I had been deliberating solar panels for 5 years. having had many sales people none of which I trusted. Eventually I took the plunge with Home Comfort and am so glad I did. They were quick to fit, respectful and a pleasure to deal with. I was kept fully informed from start to finish via a live group whatsapp which proved incredibally helpful. I highly reccomend this company to anyone considering Solar panels and batteries. No hard sell, no pushy salesman wonderful explanation and the best price after seeing many different companies.

I cannot reccommend these people highly enough

IT WAS AN ABSOULOUT PLEASE TO DEAL WITH THEM EVERY STEP OF THE WAY

2024年6月27日
自発的なレビュー
Home Comfort Enterprises Ltd ロゴ

Home Comfort Enterprises Ltd からの回答

Thank you

5つ星のうち5の評価

Great company

When meeting Nigel, I was comfortable with his presentation and his explanation helping me to understand how solar works he listened to my requirements. And problems and helped to solve these both from a financial aspect and installation issues
I then had a few other discussions with a couple of other companies and came to the conclusion That Nigel offered me the most flexible Options to suit my circumstances
The system was fitted very quickly. And.
To my satisfaction.
And I have no hesitation in recommending home comfort enterprises as a professional installer Once again, thank you, Nigel. And the team so much for all of your help.

2024年6月20日
自発的なレビュー
Home Comfort Enterprises Ltd ロゴ

Home Comfort Enterprises Ltd からの回答

Thank you for your business

5つ星のうち1の評価

I would not trust HCE

I see a lot of positive reviews here for Nigel and he was friendly but I also thought he was untrustworthy during his visit due to these reasons :

- he showed me his Octopus energy account on his iphone which was £2000 (two thousand) in credit which he claimed had accumulated in only 6 months since the start of the year from selling solar energy from his home back to the grid falsely building up my expectations (i have since learnt a more realistic amount would be £200 for the same period)
- to entice me, he openly breached GDPR rules and shared his other customers contracts/proposals with me from his iPad, I could clearly see the customers' names/addresses and high amounts quoted (~£13k each), then later quoted me £13k too
- he offered a lower "cash only" discount price explaining he could avoid corporation tax and so could reduce my quote by £900
- offered further discounts which he said were only available whilst he was at my home, pressing me to make the deal immediately.
- called his electrician Abdullah to arrange a site visit to my home (costing £250) even before I agreed to a sale
- claimed to be a member of HIES and left his company brochure with "HIES Accredited member" printed but later when I checked I could not find 'Home Comfort Enterprises' on the HIES website.

His tactics left me feeling pressured and I just had to share my experience here

2024年6月12日
自発的なレビュー
Home Comfort Enterprises Ltd ロゴ

Home Comfort Enterprises Ltd からの回答

We are sorry to hear of your poor experience and are surprised at the same.
For clarification purposes, you suggest that we are not a member of Hies
Kindly see our membership number as follows
HCE/A/1392 valid until 7 May 2025
Accredited products
Solar photovoltaics and battery storage

One can only assume that clearly if this statement in your review is wrong, we can only assume the rest is also questionable.

Of course it is our priority to comply with GDPR and any information that you may have been shown from other customers, would have been done so at those customers granted permission. This complies with the same.
You suggest that you felt pressured into a purchase and totally contradicts all other reviews on our site.
We will, of course, investigate your concerns and bring it to the attention of our complaints department.
Naturally, we understand that your choice of installer is important to be able to trust the same and upon reflection, we wish you well with any future choice that you make

5つ星のうち5の評価

Great company

Nigel and the team were excellent. Everything was clearly explained and the installation went smoothly. They did not interfere with our day to day activities as a company.
Since the install it is clear that they have been keeping an eye on everything to make sure that it's all working correctly and as we still aren't 100% on how it all works it's great to see this aftercare taking place.

2024年5月3日
自発的なレビュー
Home Comfort Enterprises Ltd ロゴ

Home Comfort Enterprises Ltd からの回答

your savings will be off the chart. thank you for choosing us

5つ星のうち5の評価

This company is brilliant

Nigel is different to most company owners-he really understands his field and can explain everything very clearly.
His company provides a polished performance with great info,hassle-free delivery of panels/batteries and brilliant professional electricians to make sure that your product does what it should.
Problems encountered were only of electrical supply companies making and Nigel and Abdul spend time on helping even where it is clearly not of their making.
This is the company you need when youre an ignorant medic like myself!!

2024年5月1日
自発的なレビュー
Home Comfort Enterprises Ltd ロゴ

Home Comfort Enterprises Ltd からの回答

such a pleasure to work with you

5つ星のうち5の評価

Very helpful and straight to the point...

Very helpful and straight to the point from Nigel. Provided a competitive quote and we went ahead with the installation. Very professional install team. 10/10

2024年4月12日
自発的なレビュー
Home Comfort Enterprises Ltd ロゴ

Home Comfort Enterprises Ltd からの回答

our pleasure

5つ星のうち5の評価

No Brainer !!!!!

I don’t often leave reviews, but feel in this instance I have too!!! I have always been interested in solar, but thought financially it was out of my reach . Step in Nigel and his lovely team !!!! Nigel came to my home and gave me an education, it was wonderful !!! At no point was I pushed , I was presented with facts , and more importantly if it would actually benefit me and my home. The speed and professionalism in which everything was arranged was second to none, everyone in the whole process was courteous and friendly and I can’t thank them enough !!! There is a minefield of providers/installers around , but I am sure you will not get a better, more informative and courteous service anywhere else , I am so glad I chose them !!! Just take the plunge, you won’t regret it !!! I haven’t looked back since, I love my new solar life !!!!

2024年4月13日
自発的なレビュー
Home Comfort Enterprises Ltd ロゴ

Home Comfort Enterprises Ltd からの回答

thank you for your review

5つ星のうち5の評価

When we enquired about solar panels…

When we enquired about solar panels Nigel came to our home and explained everything to us in an easy to understand way. After agreeing to go ahead everything went smoothly with scaffolders electrician and fitters all very professional and respectful. All done in a couple of days. Thank you to all involved.

2024年4月24日
自発的なレビュー
Home Comfort Enterprises Ltd ロゴ

Home Comfort Enterprises Ltd からの回答

such a pleasure to work with you

5つ星のうち5の評価

Jointly supporting a greener environment with HCE

There are numerous Solar Panel installers on the internet. Home Comfort Enterprises Ltd (HCE) make you feel part of the family offering advice (on the whole integrated system not just the panels). Nigel walks you through the options and costs. Once selected the team support you through installation and post installation. The HCE team (Nigel, Abdul, fitters, scaffolders) from start to finish provide a fast and proficient service.
They have helped me in the support of a greener environment. Thank you.
I have no hesitation in recommending them.
Regards
Ian H

2024年4月6日
自発的なレビュー
Home Comfort Enterprises Ltd ロゴ

Home Comfort Enterprises Ltd からの回答

a pleasure to work with you

5つ星のうち5の評価

Solar panels

If you are looking for solar panels then this is definitely the go to company. There is no hard pushy sell. Nigel, owner of the company, explains things as they are so you can understand what is involved and his team of scaffolders, electrician and solar panelist’s were an absolute delight. Very professional,efficient and very tidy. I have no hesitation in recommending this company absolutely. And the price was very competitive too

2024年4月10日
自発的なレビュー
Home Comfort Enterprises Ltd ロゴ

Home Comfort Enterprises Ltd からの回答

thank you for your business

5つ星のうち5の評価

A Standout Solar Installer

Selecting a vendor/installer of solar panels is far from straightforward. The former needs to be knowledgeable and to set accurate expectations, based on listening to the customer, and the installation planner needs to propose a credible schedule. At HCE, they stand out in both key dimensions. Nigel provides fact-led, credible, and fair presentation of the deliverables and Abdul exceeded our expectations in terms of the velocity and quality of the installation.
Equally the fitters, Ilya and Ivan, were outstanding in their respective competences. The parts deliveries and neatness of their work meant the installation was completed in a single day. The scaffold team were equally responsive and professional. From start to finish our experience of dealing with HCE has stood out from the crowded field of providers. We, thoroughly, recommend them based on their excellent performance.

David Hacker and Munira Thobani

2024年3月25日
自発的なレビュー
Home Comfort Enterprises Ltd ロゴ

Home Comfort Enterprises Ltd からの回答

hope you are enjoying the system. next year will make a huge difference

5つ星のうち5の評価

Solar panels by Home comfort

Everything was explained in great details by Nigel. From the scaffolding, the installation of the panels, plus the removal of the scaffolding was really quick. The men who installed the panels, were really tidy, it's as if they never came. Would highly recommend.

2024年3月6日
自発的なレビュー
Home Comfort Enterprises Ltd ロゴ

Home Comfort Enterprises Ltd からの回答

well done for trusting the process

5つ星のうち5の評価

The service provided was excellent

The service provided was excellent. The work was done quickly and efficiently with helpful information and explanations of how the process would work.

2024年2月12日
自発的なレビュー
Home Comfort Enterprises Ltd ロゴ

Home Comfort Enterprises Ltd からの回答

well done you for taking the plunge

5つ星のうち5の評価

Professional service throughout, very happy

Super quick installation process from start to finish. Nigel was very knowledgeable, handled all questions and the team delivered everything super smooth! Everything was delivered on Thursday, installation day was Friday, roofer had a van breakdown and one piece was missing from delivery but it was all sorted Saturday morning and we had scaffolding and all trash gone on Monday. Very happy with everything, especially when the sun comes up 😉

2024年2月10日
自発的なレビュー
Home Comfort Enterprises Ltd ロゴ

Home Comfort Enterprises Ltd からの回答

working to please

5つ星のうち5の評価

Had a great experience with Home…

Had a great experience with Home Comfort Enterprises Ltd. Nigel explained very clear and showed me the value of solar energy and savings.
After agreed we had installed within 10 days , through out the process every stage was explained and confirmed. scaffolder Jay did an amazing job. And followed by the roofer and the electricians .
Left the place tidy and clean
I would recommend Home Comfort Enterprises Ltd
Looking forward for savings 😀

2024年2月2日
自発的なレビュー
Home Comfort Enterprises Ltd ロゴ

Home Comfort Enterprises Ltd からの回答

glad you are happy

5つ星のうち5の評価

Job well done.

After an initial enquiry via an online portal, HCE were the first to respond (within minutes) and a meeting set up for the following weekend.

Meeting Nigel was a pleasure and his passion and depth of knowledge regarding solar power is very impressive. From the outset we established a great rapport and Nigel explained all the facets involved with solar power, covering current utility companies, billing and through to the advantages (savings).

Six companies submitted quotes and it was neck-and-neck on the last two shortlisted - very difficult to decide, however HCE won the race after amending the various scenarios available (panel numbers, battery sizes etc). As soon as we signed the contract, details regarding delivery of the equipment and installation dates quickly followed. When it came to installation; Jay (Scaffolding), Matt / Max (Electrics) and Dal (installer), were fantastic – all knowledgable, professional, great to speak with and discuss the process.

Very impressed, delighted to be up and running and being self-sufficient (sunny days at least).

I highly recommend HCE and the team to those interested in solar power.

2024年1月13日
自発的なレビュー

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