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TrustScore 5段階評䟡の4.5

4.3

宅配・配達サヌビス
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5぀星のうち5の評䟡

As a student living in London, getting sick while away from home is the worst. I tried Healistic recently and it was a game-changer. The app is incredibly smart and easy to navigate. Having my medicat... もっず芋る

5぀星のうち5の評䟡

Extremely helpful customer service! DPD went to the wrong address with some medication I needed quite urgently. I phone Healistic, got through immediately, and was helped by Sabiha who arranged for DP... もっず芋る

5぀星のうち3の評䟡

The delivery itself was fine and arrived within the annointed time band. The FAQs are unclear as to whether or not the individual prescription recipient needs to be present and needs to present ide... もっず芋る

5぀星のうち5の評䟡

I was so desperate for the oral spray, which i could not find nowhere in any pharmacy, i tried to give a go to Healistic, i downloaded the app in the morning and ordered as soon as the pharmacy open... もっず芋る

䌁業情報

  1. 宅配・配達サヌビス
  2. ゜フトりェア䌁業

圓該䌁業による蚘述

Digitising Prescriptions. Delivering Health. Healistic is redefining the future of private healthcare with an easy-to-use, digital prescription platform built for speed, security and efficiency. Designed to empower doctors and improve the patient journey, our platform allows clinics to issue private e-prescriptions in just seconds - while patients receive their medication straight to their door, within hours. From prescribing to delivery, Healistic allows private doctors to provide more secure and streamlined healthcare for their patients.

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4.3

優良

TrustScore 5段階評䟡の4.5

48件のレビュヌ

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4.3

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(48)

過去12か月のレビュヌ数: 31件

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5぀星のうち5の評䟡

Really positive experience with


Really positive experience with Healistic. Everything was straightforward and well organised, and I felt supported throughout the process. Communication was clear, there were no unnecessary delays, and the service delivered exactly what was promised. It’s refreshing to deal with a company that feels reliable and genuinely cares about doing things properly. Would happily recommend.

2025幎12月16日
自発的なレビュヌ
5぀星のうち1の評䟡

A prescription was sourced on 19th Dec


A prescription was sourced on 19th Dec in an emergency. I was assured by the health provider that I would receive the prescription before 24th Dec and therefore could present at a local pharmacy. However I then get a message from Healistic on 21st maintaining that they had not received the paper prescription , only an electronic one and due to the type of medication it could not be released until they had it . Until then I’d never heard of them. I can see that this service is very helpful to Dr’s but it wasn’t actually that helpful to the patient. But there also may have been a mix up via the medical provider.
Initially I was told I would receive a paper prescription for a medication that’s pretty expensive, however its cost varies significantly. I then get told that the prescription has in fact gone to this pharmacy, delaying accessing a medication that someone had been prescribed for over 8 years . This then caused a forced and painful withdrawal over the 12 days of Christmas, to someone who isn’t physically well . I did send an email explaining all this but got a very clipped message stating “ don’t need the patients background “ . Holidays were involved but there was a four day period before holidays started , plus another full day when DPD was operational but apparently the driver forgot to collect it ?
This maybe a useful tool to private Dr’s but it definitely let this patient down pretty badly .

2025幎12月30日
自発的なレビュヌ
healistic.net ロゎ

healistic.net からの回答

Thank you for sharing your experience. We are genuinely very sorry to hear about the distress and discomfort you went through, particularly over the Christmas period. We understand how serious and upsetting it is when access to long-term medication is delayed, and we regret the impact this had on you.

For certain controlled medications, we are legally required to receive the original paper prescription before the medication can be dispensed. While an electronic prescription may be issued initially, the medication cannot be released until the paper prescription is physically received. This is a regulatory requirement designed to ensure patient safety.

Unfortunately, the Christmas and public holiday period caused widespread postal and courier delays, which affected the timing of some deliveries and were outside of our direct control. We are very sorry that this coincided with your treatment needs.

We would also like to clarify that Healistic’s role is limited to dispensing and delivery once prescriptions are received. Clinical care, prescribing decisions, and medical history remain strictly between patients and their prescribers. We intentionally keep clinical and logistical services separate to safeguard patient confidentiality.

While our service is designed to support prescribers and patients, we acknowledge that on this occasion it did not meet your expectations, and we are truly sorry for that. During periods of expected disruption, such as public holidays, we recommend prescriptions for ongoing or controlled medications are arranged well in advance wherever possible.

Thank you again for your feedback. It has been noted and will help us continue improving our service and communication.

5぀星のうち5の評䟡

Super professional Company !

Superb hands on team that can fix any issue quickly, we use Healistic to deliver prescriptions to our patients in a timely and ordered fashion, always prompt to respond and action on behalf of our patients. Uber easy website to use and navigate. Thanks Zak and Daniel !

2025幎11月19日
自発的なレビュヌ
5぀星のうち1の評䟡

Repetitive delivery postponement without request

If there was a ZERO star I would choose that. This is the THIRD time that my delivery is postponed without requested. I was at home the whole morning to wait for the delivery. NO-ONE was here. This is totally and utterly unacceptable. Most pathetic service EVER!!!!

2025幎8月16日
自発的なレビュヌ
healistic.net ロゎ

healistic.net からの回答

Thank you for sharing your experience, and we sincerely apologise for the frustration caused during the delivery of your order.

We understand how important timely delivery is, especially when it comes to health-related items and we're truly sorry that your delivery did not go as smoothly as expected. While our records indicate that the first delivery attempt was successful, we completely understand how the delays for following orders impacted your experience.

Due to the sensitive nature of the medication we handle, we must follow strict delivery protocols to ensure both safety and compliance. This includes requiring someone to be present to receive the package and limiting flexibility with delivery attempts. While this can sometimes create inconvenience, it’s a responsibility we take very seriously to protect our customers and the integrity of the products we deliver.

That said, this situation has fallen short of the reliable service we aim to provide, so we have escalated your feedback to the delivery carrier in question to see where communication and expectations can be improved in cases where delays in transit are incurred.

Thank you again for your patience, and for bringing this to our attention. If there’s anything further we can do to support you, please don’t hesitate to reach out directly to our customer care team.

5぀星のうち1の評䟡

Impatient driver & denied medication

Summary:
For people out of London that can afford to be in all day this service is good. But without time slots it’s painful and if you happen to miss a delivery and work it might mean you don’t get vital medication.

Detail:
On delivery my phone had run out of battery and the driver refused to wait for 2 minutes for it to charge to provide the code.

However there’s no way to reschedule a time to suit or talk to the delivery company directly. They simply attempt redelivery the next day at the time of their choosing.

So if you miss a delivery at the weekend and happen to be at work during the week
 you won’t be getting anything at all because they’ll just keep attempting delivery whilst you’re out !!!

Probably won’t affect most people but those who can’t guarantee being in all day it’s worth noting as it may be easier to go to the pharmacy at a time of your choosing.

2025幎5月10日
自発的なレビュヌ
healistic.net ロゎ

healistic.net からの回答

We’re sorry to hear that your experience with delivery didn’t go as smoothly as it should have. We understand how frustrating it can be to miss a delivery, especially when it involves something as important as medication.

Since your order, we’ve expanded our delivery options to better support customers who aren’t always able to be at home. We now work with multiple delivery partners who offer a 1-hour time slot (sent on the morning of delivery), as well as postbox and safe place delivery options, all designed to make things more convenient and flexible for you.

Thank you for your feedback, it's helped us improve the service for everyone.

5぀星のうち1の評䟡

Failed to deliver

2025幎2月11日
自発的なレビュヌ
healistic.net ロゎ

healistic.net からの回答

We’re sorry we weren’t able to deliver your medication as quickly as you needed on this occasion. We know how important timely access to treatment can be.
Since then, we’ve expanded our network of partner pharmacies across the UK and islands to improve stock availability and enable earlier delivery options, including next-day delivery in more areas.

We appreciate your comments and the opportunity to continue improving our service.

5぀星のうち5の評䟡

Extremely helpful customer service

Extremely helpful customer service! DPD went to the wrong address with some medication I needed quite urgently. I phone Healistic, got through immediately, and was helped by Sabiha who arranged for DPD to return to the correct address very soon after. Thank you for the help!

2024幎10月15日
自発的なレビュヌ

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