I can never log in. I've had to reset passwords and now they have some new Transmit system which doesn't work. If you attempt to use the wrong device for your "passkey" it locks you out and won't let... ãã£ãšèŠã
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This time I reached a human but after 45 minutes she was out of ideas and transferred me to the "special login team" that helps people who don't know what a passkey is or why it should be on a phone,... ãã£ãšèŠã
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WOW! I have been dealing with so much bad customer service for so long, and Health Equity knocked it out of the park. A fairly complicated request resolved in under 30 minutes, not days, weeks, or mon... ãã£ãšèŠã
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Shawna (sp?) was extremely knowledgeable, friendly and professional! She understands our program and explained it clearly to us. We had numerous questions and she patiently answered all of them. Sh... ãã£ãšèŠã
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At HealthEquity, we believe everyone deserves a simpler, more confident way to manage their healthcare finances. We provide easy-to-use solutions like Health Savings Accounts (HSAs), Flexible Spending Accounts (FSAs), Health Reimbursement Arrangements (HRAs), and other benefits that help people save, spend, and plan for healthcare expenses. Our goal is to make managing healthcare benefits easier to understand and easier to navigate, so you can focus less on the complexity of healthcare costs and more on what matters most: your health and well-being. Whether you're saving for future medical expenses, paying for eligible healthcare costs, or making the most of your benefits, we're here to help you get more value from your healthcare dollars. Your health. Your money. Your way.
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- healthequity.com
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It helps to have and receive assistanceâŠ
It helps to have and receive assistance from customer service reps . that are determined to help as best they can ; that take the time to answer questions and relay thorough information .
Politeness is always a plus , and the young lady that I spoke with very patient and polite . I think that having a service such as this is great ; especially for seniors , who may need a little more guidance and grace.
2026幎9æ8æ¥
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HealthEquity ããã®åç
Thank you for your kind words! Weâre happy to hear that your experience made managing your account feel a little easier. Feedback like yours helps us understand what matters most to our members, and we truly appreciate you sharing it. â HealthEquity Team
My Issue Was Resolved
My experience on this call was excellent and my issue was resolved.
2026幎9æ7æ¥
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HealthEquity ããã®åç
We appreciate you sharing your experience. Healthcare and financial decisions can come with a lot of questions, and weâre glad your interaction with HealthEquity was a positive one. Thank you for choosing us to be part of your journey. â HealthEquity Team
I was getting frustrated trying toâŠ
I was getting frustrated trying to understand how to submit multiple expenses. The agent asked me if they do the work and just submit it for me.
They did the work and all done in less that 30 seconds!
very impressed!
2026幎9æ7æ¥
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HealthEquity ããã®åç
Thank you for sharing both what worked well and where there may be room to improve. We want every member to feel supported and confident when managing their healthcare finances, and your perspective helps us continue working toward that goal. We appreciate your trust in HealthEquity. â HealthEquity Team
The live assistant
The live assistant, Ryan, was extremely helpful and answered all of my questions. I am grateful that I have an account with HealthEquity. The customer service is consistent, caring and goes above and beyond.
2026幎9æ7æ¥
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HealthEquity ããã®åç
Thank you for the thoughtful feedback! Making it easier to manage your healthcare dollars with clarity and confidence is exactly what we aim for. Weâre grateful to have the opportunity to support you. â HealthEquity Team
A Job Well Done
Brandie delivered an excellent customer service experience. She was kind, patient, and knowledgeable, addressing and resolving all of my questions. Thanks, Brandie! :)
2026幎9æ6æ¥
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HealthEquity ããã®åç
Thank you for taking the time to share your experience! We know managing healthcare finances can feel complicated, so itâs great to hear that your experience with HealthEquity felt straightforward and supportive. We appreciate your trust in us. â HealthEquity Team
I hate this company with every bit ofâŠ
I hate this company with every bit of me; took it upon themselves to cancel my card due to their claim of âsuspicious activityâ!! I was not notified nor did I authorize this⊠I find out while trying to purchase my medication before a holiday the next day!! They have nothing to offer and they are not any help!! Avoid this company at all costs
2026幎9æ6æ¥
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HealthEquity ããã®åç
Weâre sorry this has been your experience, Rudy. We know people count on us during important moments, and we don't take that responsibility lightly. We appreciate you taking the time to let us know about your experience. Your feedback helps shape the work we do as we look for ways to improve. â HealthEquity Team
Genuinely the worst website experineceâŠ
Genuinely the worst website experinece Ive ever had on repeated occasions. Im amazed they are ok with how dogshit there system is.
2026幎9æ4æ¥
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HealthEquity ããã®åç
Hello Mitch. We value honest feedback and recognize that there is always room to improve. Hearing directly from the people we serve helps us understand the areas where we can continue to grow. Thank you for taking the time to write a review. â HealthEquity Team
Mixed reaction
Nancy was a great help. She apparently was unable to confirm whether I was successful, so that was not on her but on your provision of data that she would need to confirm my possible success. I was disappointed with your software's instruction and what it told me was my progress. Your software had fairly poor instruction and function. What a great disappointment. I'm not looking forward to more interaction with your site. I plan to lodge a complaint with Blue Cross Blue Shield about your internet performance.
2026幎9æ4æ¥
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HealthEquity ããã®åç
Good afternoon, Scott. Thank you for taking the time to write a review. We're disappointed to hear your experience fell short of expectations. We know people trust us with important aspects of their healthcare journey, and we don't take that responsibility lightly. We appreciate you taking the time to let us know about your experience. â HealthEquity Team
Great experience
The staff was very knowledgeable and very patient with me. It was about a 20 minute call since I had lots of questions. They were all answered politely.
Thanks for a great experience.
2026幎9æ2æ¥
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HealthEquity ããã®åç
Thank you for sharing both what worked well and where there may be room to improve. We want every member to feel supported and confident when managing their healthcare finances, and your perspective helps us continue working toward that goal. We appreciate your trust in HealthEquity. â HealthEquity Team
The willingness to resolve my issues
The willingness to resolve my issues. Awesome.
2026幎9æ4æ¥
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HealthEquity ããã®åç
Thank you for the thoughtful feedback! Making it easier to manage your healthcare dollars with clarity and confidence is exactly what we aim for. Weâre grateful to have the opportunity to support you. â HealthEquity Team
The customer service representative wasâŠ
The customer service representative was extremely helpful she was very professional and patient
2026幎9æ4æ¥
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HealthEquity ããã®åç
Thank you for your kind words! Weâre happy to hear that your experience made managing your account feel a little easier. Feedback like yours helps us understand what matters most to our members, and we truly appreciate you sharing it. â HealthEquity Team
Health Equity Review
Over all my experience with Health Equity has been great. I've been able to invest my health savings account in the stock market and their staff has always been helpful when I call. My only complaint is the AI computer you have to deal with when you first call. AI can never answer my questions and is a total waste of my time.
2026幎9æ3æ¥
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HealthEquity ããã®åç
Thank you for sharing both what worked well and where there may be room to improve. We want every member to feel supported and confident when managing their healthcare finances, and your perspective helps us continue working toward that goal. We appreciate your trust in HealthEquity. â HealthEquity Team
Claims repeatedly denied for legitimateâŠ
Claims repeatedly denied for legitimate expenses, unhelpful customer services, they require letters of medical necessity for actual doctor's visits. I have spent more time trying to get my claims reimbursed than I saved trying to use this FSA.
2026幎9æ3æ¥
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HealthEquity ããã®åç
Hello and thank you for taking the time to write a review. We're sorry to hear that your experience was frustrating. We value honest feedback and recognize that there is always room to improve. Hearing directly from the people we serve helps us better understand their experiences and your perspective helps us better understand where we can continue to grow. â HealthEquity Team
The customer representative was very helpful
The customer representative was very knowledgeable and helpful. Brianna made the process seem effortless. Great customer service!
2026幎9æ3æ¥
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HealthEquity ããã®åç
We appreciate you sharing your experience. Healthcare and financial decisions can come with a lot of questions, and weâre glad your interaction with HealthEquity was a positive one. Thank you for choosing us to be part of your journey. â HealthEquity Team
The system was recently updated butâŠ
The system was recently updated but once I got to an agent, my concern was handled very pleasantly. The Cobra department, which I dealt with l, understood the situation.
2026幎9æ3æ¥
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HealthEquity ããã®åç
Thank you for taking the time to share your experience! We know managing healthcare finances can feel complicated, so itâs great to hear that your experience with HealthEquity felt straightforward and supportive. We appreciate your trust in us. â HealthEquity Team
My needs and concerns were resolvedâŠ
My needs and concerns were resolved promptly.
2026幎9æ3æ¥
èªçºçãªã¬ãã¥ãŒ
HealthEquity ããã®åç
Thank you for the thoughtful feedback! Making it easier to manage your healthcare dollars with clarity and confidence is exactly what we aim for. Weâre grateful to have the opportunity to support you. â HealthEquity Team
Horrible Service Since Requiring a Passkey
First of all, I set up a passkey (you have to, even though they clearly don't understand security at this company), and the device I set it up on is not being recognized. It says I have one, but then doesn't allow me to enter it. Customer service is basically talking to AI that can only answer questions if you ask them and provide answers in a certain way. If you can get hold of a person (huge IF), then it's only after sitting for ages. Understandable, I guess, now that they've changed to passkeys. I'll be canceling this account--my money is safer under my mattress.
2026幎9æ3æ¥
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HealthEquity ããã®åç
Hello Rhyl. Thank you for sharing your feedback. We're disappointed to hear your experience fell short of expectations. We know people trust us with important aspects of their healthcare journey, and we don't take that responsibility lightly. We appreciate you taking the time to let us know about your experience. â HealthEquity Team
They charged the closeout fee twice andâŠ
They charged the closeout fee twice and would not refund the amount back despite three calls.
2026幎9æ1æ¥
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HealthEquity ããã®åç
Hello Jim. Thank you for sharing your feedback. We're disappointed to hear that your experience fell short of expectations. We know people count on us during important moments, and we appreciate hearing about their experiences. Your feedback helps shape the work we do as we look for ways to improve. â HealthEquity Team
The EZ Receipt app is extremely frustrating.
The EZ Receipt app is extremely frustrating, and I dread every time I have to use it. Every time I use it, it requires that I reset my password. Every time. When I call in, itâs a flip of a coin, whether I will get the FSA or the HSA side of the business. My FSA card contains the HSA phone number, and that number does not work to resolve my FSA issues.
2026幎9æ3æ¥
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HealthEquity ããã®åç
Hello Kris, thank you for taking the time to write a review. We're sorry to hear that your experience accessing your account has been frustrating. We value honest feedback and recognize that there is always room to improve. Hearing directly from the people we serve helps us better understand their experiences and the areas where we can continue to grow. â HealthEquity Team
The gentleman on the phone was soâŠ
The gentleman on the phone was so patient and told me he would wait and make sure I got everything taken care of and advised me in advance of what would pop up on the screen and how to handle it, all without making me feel stupid.
2026幎9æ3æ¥
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HealthEquity ããã®åç
Thank you for your kind words! Weâre happy to hear that your experience made managing your account feel a little easier. Feedback like yours helps us understand what matters most to our members, and we truly appreciate you sharing it. â HealthEquity Team
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