I can never log in. I've had to reset passwords and now they have some new Transmit system which doesn't work. If you attempt to use the wrong device for your "passkey" it locks you out and won't let... もっと見る
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
This time I reached a human but after 45 minutes she was out of ideas and transferred me to the "special login team" that helps people who don't know what a passkey is or why it should be on a phone,... もっと見る
企業が回答しました
WOW! I have been dealing with so much bad customer service for so long, and Health Equity knocked it out of the park. A fairly complicated request resolved in under 30 minutes, not days, weeks, or mon... もっと見る
企業が回答しました
Shawna (sp?) was extremely knowledgeable, friendly and professional! She understands our program and explained it clearly to us. We had numerous questions and she patiently answered all of them. Sh... もっと見る
企業が回答しました
企業情報
当該企業による記述
At HealthEquity, we believe everyone deserves a simpler, more confident way to manage their healthcare finances. We provide easy-to-use solutions like Health Savings Accounts (HSAs), Flexible Spending Accounts (FSAs), Health Reimbursement Arrangements (HRAs), and other benefits that help people save, spend, and plan for healthcare expenses. Our goal is to make managing healthcare benefits easier to understand and easier to navigate, so you can focus less on the complexity of healthcare costs and more on what matters most: your health and well-being. Whether you're saving for future medical expenses, paying for eligible healthcare costs, or making the most of your benefits, we're here to help you get more value from your healthcare dollars. Your health. Your money. Your way.
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697件のレビュー
最近のレビュー依頼の記録はありません
この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。
ネガティブなレビューの 26％に回答しています
通常2週間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Fast response and quick resolution
I needed to obtain 18 months of insurance coverage receipts for my COBRA coverage from two years ago so that I could be reimbursed using my HSA fund. I called the 800 number my former employer gave me and was impressed by how quickly my call was answered (within 2 minutes of waiting) and that I was able to speak to a real person. The customer service rep, after ensuring my identity, immediately understood my question and my needs. She communicated that she could provide me with the 18 months of insurance coverage receipts I was asking for but needed to confirm the timeline with her team. She put me on hold for a few minutes while she worked offline to validate what she promised and then returned to our call to confirm the delivery time with me.
2026年10月6日
自発的なレビュー
HealthEquity からの回答
Hello Rob,
We appreciate you sharing your experience! Healthcare and financial decisions can come with a lot of questions, and we’re glad your interaction with HealthEquity was a positive one. Thank you for choosing us to be part of your journey. — HealthEquity Team
Excellent service
Their customer service has been outstanding. Both through email and phone. As a new widow, navigating payments, etc has been daunting, but the representatives were patient and helped me set up my dependent account and move forward.
2026年10月7日
自発的なレビュー
HealthEquity からの回答
Thank you for the thoughtful feedback! Making it easier to manage your healthcare dollars with clarity and confidence is exactly what we aim for. We’re grateful to have the opportunity to support you. — HealthEquity Team
HealthEquity からの回答
Thank you for taking the time to share your experience! We know managing healthcare finances can feel complicated, so it’s great to hear that your experience with HealthEquity felt straightforward and supportive. We appreciate your trust in us. — HealthEquity Team
Talking to someone and really not…
Talking to someone and really not having a problem with it except for the sign-in.
Its a great app.
2026年10月6日
自発的なレビュー
HealthEquity からの回答
Hello Ethel,
We appreciate you sharing your experience. Healthcare and financial decisions can come with a lot of questions, and we’re glad your interaction with HealthEquity was a positive one. Thank you for choosing us to be part of your journey. — HealthEquity Team
Great customer service; web site first use was Meh
The web site should guide first-time users better, but the customer service person was awesome. She stayed with me after I logged in, to ensure that I got the information that I needed.
2026年10月6日
自発的なレビュー
HealthEquity からの回答
Hello Mo,
Thank you for sharing both what worked well and where there may be room to improve. We want every member to feel supported and confident when managing their healthcare finances, and your perspective helps us continue working toward that goal. We appreciate your trust in HealthEquity. — HealthEquity Team
Medicare Reimbursement Help
Every year when I log in to file my claim for Medicare Reimbursement, I need your staff to hold my hand, as I don't remember the process. Your staff has always been friendly, courteous, patient, and helpful, seeing me through to a successful completion of my task. Thank you from providing the benefit, snd the help I require to access it!
2026年10月6日
自発的なレビュー
HealthEquity からの回答
Hello Ann,
Thank you for taking the time to share your experience with our Member Service Team! We know managing healthcare finances can feel complicated, so it’s great to hear that your experience with HealthEquity felt straightforward and supportive. We appreciate your trust in us. — HealthEquity Team
Helpful Representative
The customer service representative was the best! She was so helpful and went above and beyond to explain how FSA/HSA works. She also helped resolve a claim issue for me.
2026年10月6日
自発的なレビュー
HealthEquity からの回答
Hello Sharon,
Thank you for the thoughtful feedback! Making it easier to manage your healthcare dollars with clarity and confidence is exactly what we aim for. We’re grateful to have the opportunity to support you. — HealthEquity Team
My English is a work in progress
My English is a work in progress, and they assisted me with extreme patience, demonstrating professionalism and kindness.
2026年10月6日
自発的なレビュー
HealthEquity からの回答
Hi Anette,
Thank you for your kind words! We’re happy to hear that your experience made managing your account feel a little easier. Feedback like yours helps us understand what matters most to our members, and we truly appreciate you sharing it. — HealthEquity Team
I called to request a new card and…
I called to request a new card and requested expedited service, but I was told that it’s not possible. However, I learned that they were able to send money directly to my bank account within three days so that I could pay my bills.
2026年10月6日
自発的なレビュー
HealthEquity からの回答
Hello Mel, thank you for sharing both what worked well and where there may be room to improve. We want every member to feel supported and confident when managing their healthcare finances, and your perspective helps us continue working toward that goal. We appreciate your trust in HealthEquity. — HealthEquity Team
Great Customer Service Agent
Great Customer Service Agent! He went above and beyond to walk me through the process. And he was delightful to talk to.
2026年10月5日
自発的なレビュー
HealthEquity からの回答
Hi Michelle, we appreciate you sharing your experience. Healthcare and financial decisions can come with a lot of questions, and we’re glad your interaction with HealthEquity was a positive one. Thank you for choosing us to be part of your journey. — HealthEquity Team
Very helpful
Great customer service. Made sure concerns where handle completely. Professional
2026年10月5日
自発的なレビュー
HealthEquity からの回答
Hello Jane. Thank you for taking the time to share your experience! We know managing healthcare finances can feel complicated, so it’s great to hear that your experience with HealthEquity felt straightforward and supportive. We appreciate your trust in us. — HealthEquity Team
Company Mandates User Log In Access
The help was superior, but the company mandating that I use passkey login instead of MFA login is rediculous. I should have the option to choose how I want to log in to my own savings account, not be forced into a system that I do not support, and is not safe to use. I would rather pay $1.50 and get my monthly statements snail mailed to me than ever aquiesce to a mandated passkey!
2026年10月5日
自発的なレビュー
HealthEquity からの回答
Thank you for sharing your feedback. We're disappointed to hear that your experience fell short of expectations. We know people count on us during important moments, and we appreciate hearing about their experiences. Your feedback helps shape the work we do as we look for ways to improve. — HealthEquity Team
I'm grateful for HealthEquity…
I'm grateful for the HealthEquity reimbursement benefit that my former employer provides. In the year that I've been using this service, I've found each customer service person I've contacted to be extremely polite, knowledgeable and helpful.
2026年10月5日
自発的なレビュー
HealthEquity からの回答
Hello Elaine, thank you for taking the time to share your experience! We know managing healthcare finances can feel complicated, so it’s great to hear that your experience with HealthEquity felt straightforward and supportive. We appreciate your trust in us. — HealthEquity Team
Got the questions answered without any problem . Easy to understand
She answered all my questions without any problems. I could easily understand her and she was very knowledgable . It was appreciated
2026年10月5日
自発的なレビュー
HealthEquity からの回答
Hello Theresia, we appreciate you sharing your experience. Healthcare and financial decisions can come with a lot of questions, and we’re glad your interaction with HealthEquity was a positive one. Thank you for choosing us to be part of your journey. — HealthEquity Team
Representative was patient
Representative was patient, considerate and efficient. Very much appreciated
2026年10月5日
自発的なレビュー
HealthEquity からの回答
Hello Lynn, thank you for your kind words! We’re happy to hear that your experience made managing your account feel a little easier. Feedback like yours helps us understand what matters most to our members, and we truly appreciate you sharing it. — HealthEquity Team
Christine was amazing!
Christine was amazing!! I was confused about the process and had questions, Christine answered all of them with great confidence and also made sure we got through the sign up process. I was so impressed with her knowledge and her patience. Thank you!!!
2026年9月30日
自発的なレビュー
HealthEquity からの回答
Hello Randy, thank you for sharing your experience working with Christine! Making it easier to manage your healthcare dollars with clarity and confidence is exactly what we aim for. We’re grateful to have the opportunity to support you. — HealthEquity Team
Would give zero stars if i could
Would give zero stars if i could. These people are morons. The app doesn't work, and I was told to do the manual submission, but fail to tell you that you can only submit 5 receipts at a time, after you've entered 7 calims. Now what do I do?!?! I hate these people.
2026年10月2日
自発的なレビュー
HealthEquity からの回答
Thank you for taking the time to write a review. We're sorry to hear that your experience was frustrating. We value honest feedback and recognize that there is always room to improve. Hearing directly from the people we serve helps us better understand their experiences and the areas where we can continue to grow. — HealthEquity Team
Extremely helpful staff
Staffer Mary Allen walked me through all the necessary steps to submit my forms. She was patient and extremely helpful. I can't recommend her enough
2026年10月1日
自発的なレビュー
HealthEquity からの回答
Hi Bonnie, thank you for your kind words! We’re happy to hear that your experience made managing your account feel a little easier. Feedback like yours helps us understand what matters most to our members, and we truly appreciate you sharing it. — HealthEquity Team
Very good customer service and the app…
Very good customer service and the app is simple enough.
2026年10月1日
自発的なレビュー
HealthEquity からの回答
Hello Valerie, thank you for the feedback! Making it easier to manage your healthcare dollars with clarity and confidence is exactly what we aim for. We’re grateful to have the opportunity to support you and that your interaction with our member service team was a positive one. — HealthEquity Team
A bit of a long hold but excellent representative
A bit of a long hold, but agent was very polite, took all relevant information, and was able to promptly resolve the issue.
2026年10月1日
自発的なレビュー
HealthEquity からの回答
Hello Gerald. Thank you for sharing both what worked well and where there may be room to improve. We want every member to feel supported and confident when managing their healthcare finances, and your perspective helps us continue working toward that goal. We appreciate your trust in HealthEquity. — HealthEquity Team
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