My 90 year old disabled and housebound…
My 90 year old disabled and housebound mother had a washing machine fitted. After being visited by 3 different engineers it seemed that a problem had been sorted but instead it affected the boiler and set the CO2 alarm off!
I rang Heat24 because they serviced the boiler earlier in the year. Not only did they ring my mother to check on her, they then sent someone to make sure she was ok and to isolate the gas.
A few hours later the engineer arrived. He found the fault and sorted it for her and made sure she had a working heating system and that her washing machine worked again. No charge.
I cannot thank them enough for the effort they put in. They are a family run company and go the extra mile for customers. We will not use anyone else.
Also, I forgot to mention, if anyone is deaf and needs help they have a contact video on their website where BSL can be used to send messages. Brilliant.