Really nice hamper, nice design & plenty of room includes really nice glasses cutlery bottle opener glasses etc really impressed packed & presented well. Really fast delivery & updates cannot wait t... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
I ordered a hamper as a Christmas present for my parents, the hamper arrived, presented beautifully. Unfortunately, although everything was well packaged, it was damaged in transit. I sent an email... もっと見る
企業が回答しました
Delighted with every aspect of this hamper ! Starting with a quality wicker basket with belt straps & the contents inside protected by plenty of straw, wonderful packing & presentation. Whoeve... もっと見る
企業が回答しました
Beautiful product ranges to choose from the North East of England from independent producers. We purchased the picnic basket for a friends wedding, which was beautifully presented and went down a trea... もっと見る
企業情報
さまざまな外部ソースから提供された情報
Heather and Bale design and create luxury gift hampers using products sourced from local independent artisan food and drink producers.
連絡先
Studley Drive, NE65 9JT, Northumberland, 英国
- 01670 719 320
- hello@heatherandbale.co.uk
- heatherandbale.co.uk
4.9
優良
106件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Very good customer experience
Very responsive when I contacted them that I had put the wrong shipping address and Carolyn was happy to change it. Parents delighted with hamper. Would highly recommend
2024年2月29日
Delighted with the product
Delighted with the product, but it did not arrive when expected for an anniversary present. Very disappointed
2024年2月16日
Heather & Bale からの回答
Dear Kathleen,
Thank you for taking the time to share your feedback. We're thrilled to hear that you are delighted with the product, though we're sorry to learn about any disappointment regarding the delivery timing, especially for such an important occasion as an anniversary.
To clarify, our next-day delivery service operates from Monday to Friday. As your order was placed on a Friday, the earliest delivery day would typically be the following Monday. We do try to make this as clear as possible during the checkout process. However, in an effort to exceed expectations, DPD attempted to deliver your order a day early on Sunday. We understand the surprise this may have caused given the usual delivery schedule.
Following the initial delivery attempt, we're pleased to note that upon your request, a redelivery was successfully completed on the 22nd. We genuinely appreciate your patience and understanding throughout this process.
Your satisfaction is very important to us, and we're here to ensure a positive experience with our products and services. Should you have any further questions or need assistance in the future, please don't hesitate to reach out.
Thank you for choosing us for your special occasion, and we hope the gift brings joy despite the initial delivery hiccup.
Warm regards
Laura
Excellent service and communications…
Excellent service and communications from Carolyn. They even sent me a video of the hamper, which was absolutely amazing and the recipient loved it. Thank you!
2024年1月15日
Gift hamper was really well received…
Gift hamper was really well received and arrived quickly.
2023年12月6日
Slight problem with original order
Slight problem with original order - fault of the delivery company - replacement issued with extra items as soon as I brought it to the company’s attention - excellent customer service.
2023年11月22日
Very helpful telephone calls while I…
Very helpful telephone calls while I deliberated over the 4 person picnic basket. I even received short videos helping me see the relative sizes of the options. Looks good too. It is always hard to tell exact shades online.
2023年11月28日
Simple ordering process
My review relates to the ordering process and communication to date. This was great. I have received communication on goods and services to be provided.
I cannot yet comment on products because thes are to be supplied as a gift prior to the Xmas holiday.
2023年11月15日
I have ordered a trout creel basket for…
I have ordered a trout creel basket for my fly fishing lovely daughter Eve. Full of Northumbrian goodies to enjoy for her in Manchester. The service was first class and I can’t wait to share her treat this Christmas
Colin
2023年11月15日
Exceptional customer service…
Exceptional customer service experience. Great online portal, choice in products and prompt delivery service
2023年11月8日
Although the box had damage on arrival…
Although the box had damage on arrival the hamper inside was so well packaged there was no damage. So heather and bale 1 delivery company 0.
2023年11月5日
Happy customer
Perfect birthday present and brilliant gift set, my brother was thrilled. Excellent customer service, double checking postal address before sending out.
2023年9月26日
Quality product
The fishing basket was well made and of good quality, we were pleased with it. The delivery was prompt and efficient.
2023年9月28日
Lovely experience
Lovely experience, thanks to my guide who helped me choose a perfect gift. I was a little sad that my note (message) was not included on in the card.
2023年9月26日
Heather & Bale からの回答
Hi Winnie, thank you so much for taking the time to leave a review. Carolyn loved helping you to choose the perfect gift for your recipient. We hope it was thoroughly enjoyed. What a shame that your gift message was missed. I'm afraid it doesn't seem to have been included in the order. We hope that we get the opportunity to help you again in the future. Best wishes - Laura
Heather & Bale からの回答
Hi Jenny, thank you for your feedback. We're pleased your recipient enjoyed their delicious gift! :)
First time order
It was a gift so, whilst I haven’t seen the hamper, the reports are very positive. East to order and a first time discount too
2023年9月9日
Heather & Bale からの回答
Hi Henry, thank you for taking the time to leave a review. We really appreciate it.
Trustpilot エクスペリエンス
Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。
プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。
Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。
よいレビューを書くための8つのヒントをご覧ください。
確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。
レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します。