I'm very pleased to have found this absolute gem of a shop, which stocks well made goods essential for any household. In attempting to reduce plastic in daily use and purchase long-lived items, this... もっと見る
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Writing after my fifth purchase – by now whenever I need some kind of home item I've started to automatically think, hmm, wonder if Heima has a (whatever)? An excellent source for home goods made to a... もっと見る
Package arrived promptly in a strong cardboard box, well padded and sealed and it was all from recycled materials. One of the few companies these days that seem to know how to pack an item correctly s... もっと見る
I ordered some Stainless Steel pegs from Heima, they arrived within a couple of days and I was very pleased with them. I would definitely recommend Heima
企業情報
当該企業による記述
Homeware and hardware store in York with a penchant for good design, eco-friendly and useful products.
連絡先
34 Gillygate , YO31 7EQ, York, 英国
- 01904624180
- shop@heima.uk
- heima.uk
4.9
優良
208件のレビュー
ネガティブなレビューの 100％に回答しています
通常48時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Great products and quick delivery
Great products, very pleased. Delivery was super quick and efficient and wouldn’t hesitate in buying again. Thanks
2026年1月31日
Lovely beeswax candle
2026年2月2日
Delivered promptly and pleased with the…
Delivered promptly and pleased with the quality of the products
2026年2月1日
I bought from Heima for the first time…
I bought from Heima for the first time - a simple product I've not seen elsewhere. Delivered quickly and as seen on the website.
2026年1月30日
Excellent products but please give more English instructions!
This was the second purchase, the first online after buying a product in a UK store. The products are superb quality, with great design and excellent workmanship, and my online order arrived promptly. The only reason I’m giving 4 stars not 5 is because the instructions that come with the products (tide clock and moon clock) have very few instructions in English, and when I went online to do the warranty registration the process was entirely in French. I did my best to translate, but I’ve no idea if it was done correctly…!
2026年1月27日
Great well made and attractive…
Great well made and attractive products. A small brush to replace one that has mysteriously disappeared from my flat and which I use for brushing keyboard and desktop, and a beautiful Japanese gardening trowel. Very good service - happy to recommend.
2026年1月22日
自発的なレビュー
Good price and quick delivery.
2026年1月5日
Great product selection and fast…
Great product selection and fast delivery, with well packaged order.
2026年1月5日
Product exactly as described
Product exactly as described. Great, quick service. Would definitely use again.
2026年1月4日
Wonderful shop with very helpful staff
Wonderful shop with very helpful staff. An Aladdin's den of things to make your life easier 😀
2026年1月3日
Sub-par returns experience at Heima York
I asked to return a Japanese Hori Hori gardening tool which my wife found too ... combat knife-like. Ordered online, collected and returned in-store unused, original packaging intact the first day Heima re-opened after their Christmas to New Year break. Heima told me that as 'a Christmas return' they would offer a credit note (which says it can only be used in the York store and only by May 2026). This feels sub-par compared to other retailers who offer a full refund to the payment card. The more so because I bought from Heima to 'support local', and on the basis of their glowing customer service reviews.
Invited by Heima to review my purchase on their own website, I did, giving my experience 1*. No hurty words, just the facts and expressed disppointment. Barely a couple of hours later, it vanished from the Heima website. Draw your own conclusions.
My wife will endeavour to find something in the shop to spend our credit note on, before it expires in May 2026. Then we'll shop elsewhere.
2026年1月3日
自発的なレビュー
HEIMA からの回答
Hi Mark,
Thanks for taking the time to leave such a detailed review, I’m saddened that this experience left you feeling disappointed.
About the tool itself:
Just to clarify, the item returned, the Niwaki Hori Hori, is not a combat item, but a well-established and widely used gardening tool. Often described as a soil knife or weeding knife, the hori hori originates from Japan and is used for digging, weeding, planting bulbs, cutting roots, and general garden work. It’s used by professional gardeners and home gardeners worldwide, and is our most popular garden tool because of its versatility and effectiveness.
Returns & the Christmas policy:
The hori hori was ordered on 2 December. Our standard online returns policy, which is linked at the bottom of every page on the website, allows 15 days to notify us of an unwanted item, followed by a further 15 days to return it for a full refund.
At the beginning of December we added Christmas Returns section to that policy, which clarifies that we do not offer extended refunds, but do allow items bought for Christmas to be returned for store credit if customers notify us by 7 January and return items by 21 January.
As we didn’t hear from you until early January, the return was already outside our standard policy, and the credit note issued was in line with our Christmas policy - already more generous than what our standard policy provides.
As a very small independent business, we simply can’t operate like large national retailers where Christmas gifts can be bought speculatively and returned weeks later for a full refund. Credit notes are valid for 6 months allow us to stay viable while still offering flexibility, and they’re valid for a long period for exactly that reason.
As stated above, our credit notes have always been valid for 6 months, so I was surprised to see yours valid until May. I have looked into this and found that when we had a new till system installed in summer it we didn’t update the credit note validity from the default on the new system (which was set to 120 days). Thanks for drawing this to our attention – I’ve updated this and I’ve also applied this to your own credit note, which gives you until 6th July. You were issued the credit note for the York shop because it was returned to store, but if you wish I can cancel that and issue another for use on our online shop - just send me an email to shop@heima.uk.
Reviews on our website:
I’d also like to clarify that your review was not removed by us. Our website’s product review system provided by Judge.me is intended for product reviews rather than service feedback, and any review rated two stars or below is automatically held in a pending state until we’ve had a chance to respond and check that it is relevant to the product. That’s a platform rule, not a decision made by us, and the review was not deleted.
Moving forward:
We understand that returns can be frustrating, particularly around Christmas, and while we always try to be fair and transparent, we also need to operate within policies that allow a very small independent business to remain sustainable.
- Maff, HEIMA
Excellent service
My purchase didn't actually work out as the item I received was faulty but this was where Heima showed their excellent customer care. They made the process of returning and refunding incredibly stress free.
2025年12月10日
自発的なレビュー
Good items
Good items. Kept me informed. Helpful when I rang up to add to my order. Would shop with them again.
2025年11月26日
Had exactly what I wanted.
Had exactly what I wanted.
Quick service.
Arrived well packed.
Very pleased with my purchase
2025年12月5日
自発的なレビュー
Good service and great price
Package arrived promptly in a strong cardboard box, well padded and sealed and it was all from recycled materials. One of the few companies these days that seem to know how to pack an item correctly so that it doesn't get damaged. The price was also the most competitive online for the Haws sprayer and watering can. Even better than Haws price.
2025年12月4日
自発的なレビュー
Trustpilot エクスペリエンス
Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。
企業は、自動招待を介してレビューを依頼することができます。この方法で得られたレビューは、本物の経験に基づいたものであり、確認済みのラベルが付与されます。
他の種類のレビューについての詳細はこちらをご一読ください。
プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。
Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。
よいレビューを書くための8つのヒントをご覧ください。
確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。
レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します。