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Held Health is a private mental health and neuro-diversity service for children, young people and families available across the UK. Held Health offers Autism assessments, ADHD assessments and general mental health assessments, as well a full range of post diagnostic support. Our team of specialist child and adolescent psychiatrist, psychologists and healthcare professionals are available to support you and your family whatever challenges you are facing.
www.held.health, EX2 4AN, Exeter, è±åœ
3.9
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Excellent.
My son was assessed within a few weeks. We had more than one assessment as it was a complex case and I felt that we were listened to. From diagnosis to medication titration, the wait was only a few weeks. We are doing well with the medication titration, and I know that Held Health are there to support us through this titration. They have been wonderful for us, and I cannot thank them enough for changing our lives.
Held Health has been amazing in particular Jack.
He answered all our questions got back to us when we emailed or left a voice message and guided us through the whole process. Our daughter was seen for a dual referall in person and virtually and has now received her diagnosis. We are extremley gratefull. Thank you.
Held Health ããã®åç
Thank you so much for your lovely review.
Weâre delighted to hear that you had such a positive experience with Held Health, and especially that Jack was able to support you throughout the process. Providing clear guidance, timely communication and reassurance is so important to us, so itâs wonderful to know this made a difference for you and your family.
Weâre also really pleased that the combination of in-person and virtual support worked well for you, and that you now have clarity following your daughterâs assessment.
Weâll be sure to pass your kind words on to Jackâheâll be so pleased to hear the impact heâs had.
Thank you again for trusting us with your daughterâs care.
Warm regards,
Amber Tweedy
Customer Experience Manager
Held Health Team
We had been in the system of obtaining a diagnosis for ADHD and ASD for the previous two years, dealing with both community paediatricians and other private providers. HELD HEALTH were referred to us under the Right to Choose pathway and they didn't disappoint. Their processes were slick, the professionals we liaised with were fabulous and were clear experts in their field. Such a relief to deal with an organisation who aptly have the right name. We felt 'held' at all times of the process. We cannot thank you enough!
Held Health ããã®åç
Thank you so much for your kind and thoughtful review.
Weâre incredibly pleased to hear that your experience with Held Health felt so positive, especially after what sounds like a long and challenging journey to access the right support. It means a great deal to us that you found our processes clear and that our team provided expert, compassionate care throughout.
Hearing that you felt âheldâ at every stage is exactly what we strive forâitâs at the heart of everything we do. Supporting families in a way that brings clarity, reassurance and confidence is so important to us.
Thank you again for trusting us to be part of your journey and for taking the time to share your experience.
Warm regards,
Amber Tweedy
Customer Experience Manager
Held Health Team
My daughter was referred for a Right to Choose ASD assessment on 12/03. I submitted all requested forms by 16/03 and received confirmation that they had been received. I was then later told by email that the parent assessment had not been completed, which makes no sense given that the paperwork had already been acknowledged.
Since then, I have sent emails and left voicemail messages, and nobody has responded. For a service dealing with childrenâs assessments and sensitive personal information, this lack of communication and apparent disorganisation is unacceptable.
What is especially concerning is the handling of the information already submitted. If forms were received and acknowledged, why am I now being told something is missing, and what has happened to the information provided? Given the sensitive nature of these forms, this raises serious concerns about record keeping and data handling.
When parents are seeking an autism assessment for their child, they need clear communication, accuracy and reassurance that personal information is being managed properly. Unfortunately, my experience so far has been the opposite.
Held Health ããã®åç
Thank you for responding with your contact information so that I could look into your concerns.
I hope that the resolution reached was satisfactory and that your daughters continued journey with us is a positive one.
I apologise for the communication confusion that was driven by a system update issue. I understand how this caused concerned and I am taking steps to ensure that future updates yield better results. Please let me know if there is anything else I can do for you.
Kind regards
Amber Tweedy
Held Health
Good afternoon
Thank you for taking the time to share your experience, and Iâm very sorry to hear about the frustration and concern this situation has caused.
We understand how important clear communication and accurate handling of information isâparticularly when it relates to your child and sensitive personal data. From what youâve described, this is not the standard of service we aim to provide, and we sincerely apologise for your experience so far.
We would like to investigate this as a priority to understand what has happened with your daughterâs referral and the information you have already submitted, and to ensure this is resolved for you as quickly as possible.
To help us do this, we will be sending you a request via Trustpilot for some additional details so that we can locate your records and review this fully. Alternatively, you are very welcome to contact us directly using the details provided in our response, and we will ensure this is picked up urgently.
Thank you again for bringing this to our attentionâwe take feedback like this seriously and will work quickly to put things right.
Kind regards,
Amber Tweedy
Customer Experience Manager
Held Health Team
We have used Held Health through RTC and private assessments. Whilst the RTC application was smooth to navigate you do not get a dedicated contact support as you do with a private diagnosis. Having Jack as our primary contact both by phone and email was much more streamlined. All of the clinicians we saw for the ASD and ADHD appointments were kind, supportive and went beyond to help us. I wouldn't hesitate to recommend Held to anyone wanting to explore a diagnosis of ADHD or ASD
Held Health ããã®åç
Thank you so much for taking the time to share your experience with Held Health.
Weâre really pleased to hear that you found both your ADHD and ASD assessment journeys positive, and that our clinicians were kind, supportive, and able to go the extra mile for you and your family. Providing a safe, compassionate experience is incredibly important to us, so your feedback means a great deal.
We also appreciate your comments regarding the difference between our RTC and private pathways. Weâre always looking at ways to improve the level of support we can offer across all services, and your feedback is really valuable in helping us do that.
Itâs wonderful to hear that Jack was able to provide clear and consistent support throughout your private assessment â weâll be sure to pass on your kind words to him and the wider team.
Thank you again for your recommendation, it truly means a lot to us.
Warm regards,
Amber Tweedy
Customer Experience Manager
Held Health
We had both of our sons assessed at Held Health and had a wonderful experience with each. Our first son was assessed for both ADHD and Autism, and both assessments were completed in just 15 weeks.
Over seven years ago, we sought support from CAMHS for our second son and got nowhere, he was repeatedly rejected and discharged twice without our knowledge. He is now out of school entirely.
After such a positive experience with our first son, we decided to try Held Health for our second. I was honestly terrified, given the trauma we had been through at the hands of those who were supposed to help us. But every clinician we encountered was warm and professional, they put us at ease, and, most importantly, we felt truly listened to. He received his diagnosis in just 29 weeks.
A special mention must go to Jessica Hett, who was absolutely brilliant and incredibly knowledgeable. She is a real credit to the company. We are now hopeful that, with her report and recommendations, we can finally get our son into the right school and he can feel safe and happy in education for the first time in a very long time.
I am so grateful for everything Held Health has done for our family.
For anyone put off by reviews mentioning communication issues, yes, it can be frustrating at times, but staff do always get back to you. After years of being let down and ignored by the system, I'll take that any day.
Held Health ããã®åç
Thank you so much for taking the time to share such a detailed and heartfelt review.
Weâre incredibly grateful that you trusted Held Health to support both of your sons, especially after the difficult experiences youâve had previously. It means a great deal to hear that you felt listened to, supported, and treated with warmth and professionalism throughout your journey with us.
Weâre so pleased that both assessments were completed in a timely way and that you now have the clarity and guidance needed to help move forwardâparticularly in securing the right educational support for your son. Your hope for him to feel safe and happy in school is exactly why we do what we do.
A special thank you for highlighting Jessica Hettâyour kind words will absolutely be shared with her. She will be delighted to know the impact she has had.
We also really appreciate your honest feedback regarding communication. We know how important timely updates are, and we continue to work on improving this across all of our services.
Thank you again for your trust, your openness, and your recommendationâit truly means a lot to us and to the families we support.
Warm regards,
Amber Tweedy
Customer Experience Manager
Held Health Team
Very misleading and shocking communication. It tells you 20/28 weeks wait time once you are ready for assessment. What they donât tell you is how long it takes to be ready for assessment. My GP submitted my sonâs referral at the beginning of February. No confirmation it has been received, no response to email, telephone or call back. These processes are already a stressful time for parents without feeling totally ignored. While I do appreciate the demand for this service is high, a simple confirmation email is surely not too much to ask. I wish I had chosen a different provider.
Held Health ããã®åç
Thank you so much for sharing this with usâweâre really sorry to hear about your experience with Held Health, and we can only imagine how difficult and frustrating this must feel, especially when youâre trying to support your son.
Youâre absolutely right to expect clear communication from us, including confirmation that a referral has been received. Weâre truly sorry that youâve felt ignored at such an important and stressful timeâthatâs not the experience we want any family to have.
While demand for Held Healthâs services is currently very high, we know that this doesnât make the waiting or lack of updates any easier, and weâre actively working on improving both our response times and how we keep families informed throughout the process.
We would genuinely like to put this right for you. If youâre happy to, please reach out to me directly and I will personally ensure this is looked into as a priority. Iâll confirm the status of your sonâs referral and guide you clearly through the next steps.
Thank you again for your honestyâit really helps us improve. Weâre here to support you and your family, and weâd truly value the opportunity to make this right.
Warm regards,
Amber Tweedy
Customer Experience Manager
REALLY CLEAR WORKSHOP aims, clear delivery, well paced and informative. Claire gave clear pertinent information about autistic burnout, what to look for, why and how our child might experience it and how to ask schools for help, and as parent how we can help our child if they experience this. Also provided information after the session, and answered lots of questions that the attendees asked.
Held Health ããã®åç
Thank you so much for your kind feedback Burlesâweâre delighted to hear that you found the workshop helpful and informative.
Itâs wonderful to know that the aims and delivery felt clear, well-paced, and practical for you. Weâre especially pleased that Claire was able to provide useful insights into autistic burnout and offer guidance on how to support both your child and work with schools. Creating a space where parents feel informed, supported, and able to ask questions is really important to us.
Weâll be sure to pass your lovely feedback on to Claireâit will mean a lot to her.
Thank you again for taking the time to share your experience with Held Health.
Warm regards,
Amber Tweedy
Customer Experience Manager
The workshop was very informative and easy to understand and follow
Held Health ããã®åç
Thank you so much for your lovely feedbackâweâre really pleased to hear that you found the workshop informative and easy to follow.
We aim to make our sessions as clear, accessible, and helpful as possible, so itâs great to know this came across in your experience.
Thank you again for taking the time to share your thoughts and for being part of Held Health.
Warm regards,
Amber Tweedy
Customer Experience Manager
I had a brilliant experience with Held Health. We had our 3 appointments within the same month so there wasn't too much waiting in-between. Every professional I have spoken to has been so calm, polite and understanding. Our first appointment ran over but they didn't moan at all, they were happy to listen to all of my concerns which was such a nice change as other professionals have made me feel like a paranoid mum. During the in-person assessment the professional was so patient with my daughter, she didn't put any pressure on her and I could see that my daughter was as at ease as she can be when meeting new people. The diagnosis appointment was handled perfectly and felt really personal. Held Health noticed traits in my daughter that even I hadn't which was really helpful. My only niggle is that following the diagnosis we attended a workshop, this was 3 months post diagnosis and during it we were told about other workshops that had run, that it seemed quite a few people including myself hadn't been invited to. It seems as though there may be an issue with sending the invites out following diagnosis, so perhaps this can be looked in to but otherwise all in all I am extremely happy with the experience we have had with Held Health, thank you.
Held Health ããã®åç
Thank you so much Ellie for taking the time to share such a detailed and thoughtful reviewâweâre absolutely delighted to hear about your positive experience with Held Health.
Itâs wonderful to know that you felt supported throughout the process and that our team made you and your daughter feel at ease. Weâre especially pleased that you felt listened to and understoodâcreating a calm, compassionate environment for both parents and children is incredibly important to us. Your kind words about the assessment and diagnosis experience mean a great deal, and weâll be sure to share this feedback with the team.
We also really appreciate you highlighting your experience following the diagnosis. Weâre sorry to hear that you may have missed invitations to earlier workshopsâthis is certainly not the experience we want for families, and your feedback is incredibly helpful in identifying where we can improve. We will be looking into this to ensure all families are receiving the right information and support at the right time.
If you would like, please feel free to contact me directly and Iâd be more than happy to check which workshops are available to you and make sure you donât miss out on any future sessions.
Thank you again for your kind words and for trusting Held Health with your daughterâs careâweâre so pleased we could support you both.
Warm regards,
Amber Tweedy
Customer Experience Manager
Great service from start to finish and were a life line at a time that we needed to ensure the right support for our eldest starting school. Initial contact via email / telephone responses were slower but I know they were inundated with referrals at the same time we were referred so keeping up with demand will have been challenging for them! But once in the system no complaints at all. We were listened to for the first time with care, compassion and understanding. Will be issuing again once our son reaches the age of ADHD diagnosis. The workshops post diagnosis are also really helpful!
Held Health ããã®åç
Thank you so much for your kind and thoughtful reviewâweâre so pleased to hear that you had a positive experience with Held Health during such an important time for your family.
It means a great deal to know that you felt listened to with care, compassion, and understanding. Supporting families, especially during key transitions like starting school, is incredibly important to us, so weâre really glad we could be there when you needed it most.
We also really appreciate your understanding around the initial delays in communication. While demand has been high, we know how important timely responses are and are continuing to improve in this area.
Itâs lovely to hear that you found the post-diagnosis workshops helpful too, and weâd be more than happy to support you again in the future when the time comes.
Thank you again for your trust in Held Healthâit truly means a lot to us.
Warm regards,
Amber Tweedy
Customer Experience Manager
Pleased course offered. Usefu. Never got the invite to all the other courses would have liked to attend and would ask that you re run them please. Useful to be able to ask questions live and see others' experiences. Would HH consider having a moderated forum for your service users also, I know cost implication and GDPR implication.
Held Health ããã®åç
Thank you so much for your feedback Rebeccaâweâre really pleased to hear that you found the webinar helpful and that you valued being able to ask questions and hear from other families.
Weâre sorry to hear that you didnât receive invitations to some of the other courses you were interested in. This is something weâre actively looking into, as we want to make sure all families have equal access to the support and resources available to them. We also appreciate your suggestion about re-running sessions and will certainly take this on board as we continue to develop our workshop offering.
Your idea of a moderated forum is also a really thoughtful one. We recognise how valuable it can be for families to connect and share experiences, and while there are important considerations such as safeguarding, cost, and data protection, itâs something weâre continuing to explore.
If youâd like, please feel free to contact me directly and Iâd be happy to ensure youâre included in future workshop communications.
Thank you again for taking the time to share your feedbackâitâs incredibly valuable in helping us improve and shape our services.
Warm regards,
Amber Tweedy
Customer Experience Manager
My daughter was referred to Held Health for a ASD assessment through the right to choose process. We were referred in September 2025 and received our autism diagnosis on the 25th February 2026. The entire process was fantastic. I had quick responses when I needed them from Held Health and every member of staff we dealt with was professional. I would like to say a big thank you to Dr Reginald and Phoebe who did our assessments. I would highly recommend Held Health if you are seeking a ASD/ADHD diagnosis.
Held Health ããã®åç
Thank you Yas so much for your wonderful feedbackâweâre absolutely delighted to hear about your positive experience with Held Health.
Itâs great to know that you felt supported throughout the process and that communication was timely when you needed it. Weâre especially pleased that your experience with our team was professional and reassuring from start to finish.
A special thank you for mentioning Dr Reginald and Phoebeâweâll be sure to pass your kind words on to them. They will be so pleased to know the impact theyâve had on your journey.
Weâre really grateful for your recommendation and for trusting Held Health with your daughterâs assessment and care.
Warm regards,
Amber Tweedy
Customer Experience Manager
Went via Right to choose due to advertised wait times upon receiving paperwork. Problems uploading some documents on site so emailed , impossible to get hold of or timely replies. Finally got a response via emails after weeks of waiting to be told school paperwork was outstanding. Sent evidence this was completed July . Still no response
Brilliant company with amazing clinicians. Just received an ADHD diagnosis for my daughter today, just 4 months after the GP referral was sent. I felt listened to without judgement by both clinicians I spoke to, and my daughter was spoken to with such care and thoughtfulness. 100% recommend them. I've seen other comments about communication being a problem, but I've had a quick response (same day) both times I needed to call them, and the whole process was quick and simple
I have found this company difficult to get hold of, ive not managed to get through by phone despite calling regularly. Emails go unanswered for weeks even when chased up. I donât know what the service is like yet as weâre still waiting after months. As they came recommended by a friend Iâm really disappointed.
Very professional and helpful. Easy to contact. Realistic program
After 2 gruelling years waiting for the LA to provide the Tribunal and High Court ordered EHCP Clinical Psychotherapy for our now significantly psychologically damaged autistic 16 year old son, due to years of unchecked school bullying and neglect of his EHCP provision, he is now, after only a few sessions with the caring, diligent, immensely personable and highly professional Dr Emily Hale, beginning to smile again and have his hopes and self-esteem returned to him. We have a long way to go, but our boy so looks forward to his weekly sessions with Emily, whom he trusts absolutely, and knows (as we do) that she is doing, and will continue to do, all she can to help âfixâ our damaged boy. We cannot recommend her highly enough, and are enormously grateful to her, and her dedicated and courteous team, for all the support and encouragement they are collectively providing our son, and us.
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