Dear Mr. Korakakis from RideOnShop,
Thank you for your response. We are sorry to hear that you were dissatisfied with our services, and we want to address the points you raised. Since you approved the project launch by signing the Website Delivery Certification, we assumed that, despite the technical challengesâwhich were resolvedâyou were ready to proceed with the launch.
While we respect your right to share feedback, it is important to clarify that the review you posted contains significant inaccuracies that are misleading and damaging to our business. Furthermore, during the course of our collaboration, there were multiple instances where your communication with our team was inappropriate and, at times, insulting. Despite these instances, our staff remained professional and continued to provide support. We appreciated your subsequent apologies for your behavior and continued to assist you in good faith, ensuring that your business needs were met.
Additionally, concerning your review history, it is noteworthy that the majority of your reviews on Google My Business are one-star reviews for other companies youâve worked with or places youâve visited. While every customer has the right to express their opinion, we believe this is important context for those reading your feedback. Anyone following your Google My Business profile trail will immediately notice this pattern, which might suggest a recurring issue in your interactions with multiple businesses.
Furthermore, we feel it is important to advise other businesses or vendors working with you to exercise caution, as there is a risk of delivering a project only to face unfair criticism or negative reviews, even after resolving issues and completing the work as agreed.
Timeline and delays: You mentioned a 7-month delay. Our contract specified a 16-20 week completion time. We delivered the project for review on September 14, 2023, with additional delays due to your change requests and delays in providing data. Despite this, the project was delivered fully operational.
Product data import: The delays were due to formatting issues from the old ERP system you used. We manually resolved the issues and successfully imported all products without additional cost.
Bilingual content: We were responsible only for installing the translation mechanism, not content entry. We offered four alternatives for content import, but you declined. The system was fully set up as agreed.
Email communication: The exchange of 400 emails reflects our dedication to resolving your ongoing requests and ensuring the project was completed thoroughly.
Website speed: The website speed is influenced by external factors. We offered optimization services, which you declined, but ensured the site was fast and responsive for users.
Skroutz Marketplace integration: Issues with Skroutz were due to incomplete product data from your side. We worked through these challenges, and the integration was completed successfully.
Shipping method (Box Now): Issues with Box Now stemmed from limitations in their plugin, not our work. We created a custom mechanism that met your needs and ensured everything was fully operational.
Cart delay for colored products: You mentioned a delay in adding colored products to the cart, but our tests did not show this issue.
Filters and specifications: We implemented the filters you requested based on the product data you provided. No issues were raised during the project.
Misinforming your new digital agency: We provided all necessary information promptly and helped with the transition, despite no longer being responsible. This can be confirmed by your new agency.
We went above and beyond to ensure everything was delivered operationally and met your expectations. All of this can be proven through our email exchanges, where you thanked us for resolving these issues.