Hellomacy レビュー 7

I was also stung by the "final sale" excuse to not refund. Quality of the dress was poor and not what I thought it would be. I wish I checked here first before making an order. AVOID!!

Awful customer services. I tried to send a dress back and they asked for photos or videos of proof. No offer of a refund. I sent the photos and refused to send other photos they requested as it was of the bust area but they asked again. I haven’t had a response in over a 5 weeks even after chasing them up. Wasted money, poor quality and no sign of being able to return anything. Basically a scam

AVOID!!
I ordered six dresses for an upcoming wedding. Unfortunately, the items received were significantly different from how they appeared on the website. The quality, fit, fabric appearance, and overall presentation did not meet the expectations created by the product images and descriptions.
I contacted customer service immediately, provided detailed photographs and videos, and explained my concerns. Despite acknowledging that consumers have rights when items are not as described, the company repeatedly relied on its own internal quality assessment to deny my request for a return and refund.
What I found particularly frustrating was being told that because the items were purchased during a "final sale", they would not accept a return, even though my complaint was about the products not matching their online representation. After multiple emails and weeks of back-and-forth, the only resolution offered was a 20% partial refund while keeping six dresses that I cannot wear and have no use for… I will be taking this further but leaving this review so others are no longer being scammed from this awful company.

I ordered a dress from Hello Macy which looked fine on the website, but what I received did not match up at all.

The way the dress fit did not look like the images and the material quality is very poor.
It looks like a plastic shiny mermaid.

I contacted customer but they dismissed this as a sizing issue and refused to issue a refund, stating the item was “final sale.” This is very frustrating, as the product is clearly not as described.

What’s more concerning is that there is no clear or transparent refund process, despite what they state on their site.

I’ve since seen multiple similar reviews from other customers saying the same thing — items being classed as “final sale” to avoid refunds.

I would strongly advise anyone to be cautious before ordering as if you don't like your goods or they don't fit, there is no way you will receive a refund.

Hello Macy is evidently a drop shipping site which ships cheap items from China and marks up the prices.

What a waste of money.

I ordered a dress from Hello Macy which looked great on their website, but what I received was completely different. The colour did not match the images at all and the quality was very poor.

I contacted customer service and provided clear photos showing the difference, but they dismissed this as “normal variation” and refused to issue a refund, stating the item was “final sale.” This is very frustrating, as the product is clearly not as described.

What’s more concerning is that there is no clear or transparent refund process, and I’ve since seen multiple similar reviews from other customers saying the same thing — items being classed as “final sale” to avoid refunds.

I would strongly advise others to be cautious before ordering as if you don't like your goods or they don't fit, there is no way you will receive a refund.

I wish I could leave a zero star review as they do not even merit one star.

Dress was such poor quality and i wasn’t able to get a refund even though it was within the 30 day window! Such an unreliable website do not buy from here!

Scam company.

Operate under the guise of having a lot of sale items/ promotional items but don’t flag to you during purchase that any sale items are ‘final sale’

Note that this does not hold up under UK law. Companies cannot use ‘final sale’ or no returns, and if they do, it does not remove the consumers legal right for return: if a consumer purchased online and could not see the product physically in person, legally they have 14 days to request a refund under the current law. Businesses must adhere to this ! This does not just apply to faulty goods. You can look at this on the uk.gov website, it’s all there!

I wouldn’t purchase ever again. AVOID!!!!!!