We used to be regular Saturday morning customers. After buying a large pack of their pricey beans, we were given a stamped loyalty card for a free coffee. A few weeks later, they refused to honou... もっと見る
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
I fell in love with Hermanos since my first long black. The quality is consistently high, they have many shops across London, and they provide loyalty cards through Embargo. I'm subscribed to the... もっと見る
The best coffee bean we’ve tried! We use their subscription service. It’s always on time - we’ve never missed our caffeine fix. The customer service Hermonas provides has been so enjoyable and easy -... もっと見る
My wife fell in love with this coffee shop and their coffee while visiting London. I make espresso on Milano Rocket machine every morning and she brought two packages back to the USA. It makes a flavo... もっと見る
企業情報
当該企業による記述
Bringing Colombian specialty coffee to the UK. Direct-trade, single-origin, freshly-roasted in London. Coffee Beans | Subscription | 9 Cafes in London
連絡先
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューに回答していません
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Terrible customer service
We used to be regular Saturday morning customers. After buying a large pack of their pricey beans, we were given a stamped loyalty card for a free coffee.
A few weeks later, they refused to honour it and argued with us when we pointed out they had only recently issued it.
Well done — they saved about 50p on a coffee and lost two regular customers. A very short-sighted way to treat loyal customers.
Roast date doesn’t equal peak freshness…
Consistency is off because green beans that sit around don’t taste the same when roasted not to mention the price is the same.
2nd batch tasted completely different
2nd batch tasted completely different. So disappointing. The first Las Flores I tasted was just magic. Delicious tropical fruity aromas and flavours from the natural fermentation. This second batch just tastes like a standard washed process. Totally muted aromas and no fruitiness. 21st May so fairly freshly roasted but really tastes like it must be older beans, differently roasted or just different supplier? Very disappointing given the premium price. Not sure I will carry on with a subscription where quality and consistency can’t be guaranteed.
all round excellence
Hermanos coffee is absolutely delicious. Arrived quickly and well packaged so all round excellence.
The best coffee by far and fantastic…
The best coffee by far and fantastic customer service.
Overpriced and Unstable Selection
Overpriced. Inconvenient with how often they change selection and not keeping any staples. After about half a year of exclusively buying their coffee I am done. It is insanely expensive, AND once you find a taste that you like, you come back the next month and it is no longer there! I adore good tasting coffee, but they're making me do WORK every month trying to guess which of their new coffees I might like and trying to see if any of them are at a reasonable price! It is not fun and a time and energy drain!
Amazing flavours I have never before…
Amazing flavours I have never before experienced in coffee - delicious (Don Daniel beans)
Best speciality coffee in the world
Best speciality coffee in the world, seriously these guys are amazing. Been ordering from them for about 5 years and their coffee just keeps getting better
Great Columbian Coffee
Great Columbian Coffee. They accidently sent me 250g instead of the 1 kg I ordered. I contacted them and after a few days the emailed me to say they would send me the 1 kg bag. I received it the following day!
Bad Roast Batch
Bought Lucia and completely disappointed. Perhaps quality control is not upto scratch at Hermanos as it used to be. Unevenly roasted beans and odd beans that would lead to bitter taste in the cup. Example picture attached
*Order was rectified by hermanos. Thanks for your feedback/prompt resolution.
Wonderful coffee pods
Prompt delivery, great tasting coffee, wonderful stories about growers in Colombia. All in, a great experience and a great brand.
Tastes Good.
Best coffee shop in Europe
I shopped coffee beans many times. Their beans are always amazing. I really love their roasting profile and enjoy their high quality beans. They send defect free beans. Recently I made a mistake in my basket and they immediately helped. Their shipment is blazingly fast. I think I cannot speak high enough for them. Thank you mates! Keep up good work.
Hermanos Victoria - The staff were so friendly polite &…
The staff were so friendly polite & creative , we had a lovely connection
The Shop is lovely colourful displays thank you 😊
Great Coffee
Great Coffee, quick delivery! Worth the higher price, even better with offers. The Nespresso capsules are great - in my opinion better than the Originals.
Trustpilot エクスペリエンス
Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。
プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。
Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。
よいレビューを書くための8つのヒントをご覧ください。
確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。
レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します。








