Heusom レビュー 664

Heusom からの回答

4時間前

Hi Larry,

Thank you so much for your wonderful review!

We’re thrilled to hear that the Silent Groom Pro has been such a tremendous help for grooming your pets at home. It’s great to know you’re enjoying how quiet and efficient it is — that’s exactly what we designed it for.

We truly appreciate your support and for taking the time to share your experience!

– The Heusom Team

Heusom からの回答

4時間前

Hi Rick,

Thank you so much for your fantastic review!

We’re thrilled to hear that you’ve found a product that works flawlessly and that you’re happy with the fast charging as well. That’s exactly the kind of performance we aim to deliver.

Your recommendation truly means a lot to us — thank you for your support!

– The Heusom Team

Heusom からの回答

4時間前

Hi Angela,

Thank you so much for your kind words!

We’re really glad to hear that you found our team nice, kind, and understanding. That’s exactly the experience we aim to provide for every customer.

We truly appreciate you taking the time to share your feedback!

– The Heusom Team

Heusom からの回答

16時間前

Hi Tim,

We’re sorry to hear that the product didn’t meet your expectations.

The Silent Groom Pro is designed to operate at a lower noise and vibration level compared to standard grinders on the market, and many customers find it to be a gentler alternative for their pets.

That said, we understand that every experience can differ, and we’re sorry it didn’t feel that way for you, especially when compared to a tool you’re already familiar with.

We’d really appreciate the opportunity to help further, whether that’s reviewing your unit or assisting with next steps. Please feel free to reach out to us at help@heusom.com with your order details, and we’ll be happy to assist you.

Thank you for your feedback.

- The Heusom Team

Heusom からの回答

1日前

Hi Susan,

Thank you so much for your honest and kind feedback!

We’re really glad that your recent experience with Gliedyl was such a positive one, she truly is a valued part of our team, and we’ll be sure to pass along your message (and suggestion!) to her.

We’re sorry to hear that your earlier attempts to reach us didn’t get a response, and we appreciate your patience. It means a lot that you gave us another chance and had a much better experience this time.

Thank you again for sharing this — we truly appreciate it!

– The Heusom Team

Heusom からの回答

1日前

Hi Amy,

Thank you so much for your kind review!

We’re really glad to hear that our team was helpful and quick to respond. Providing prompt and supportive service is very important to us.

We truly appreciate you taking the time to share your experience!

– The Heusom Team

Heusom からの回答

1日前

Hi Lynn,

Thank you so much for your kind review!

We’re delighted to hear that you found our customer service pleasant and efficient, and that your previous experiences with us have been professional and reliable. That kind of consistency is exactly what we strive for.

Your recommendation truly means a lot to us — thank you for your continued support!

– The Heusom Team

Heusom からの回答

1日前

Hi Giovanni,

Thank you so much for your kind review!

We’re really glad to hear that your issue was resolved quickly and that our team was able to help you complete your order. Providing fast, clear communication and friendly support is exactly what we strive for.

We truly appreciate you taking the time to share your experience!

– The Heusom Team

Heusom からの回答

1日前

Hi Susan,

Thank you so much for your thoughtful and honest review!

We completely understand how challenging nail care can be with a senior dog, especially one who is already very sensitive to the process. It sounds like you gave it a genuine effort, and we truly appreciate that.

We’re really glad to hear that you found the product quiet and easy to use, and your kind words about our customer service team mean a lot. Supporting our customers with guidance and patience is something we care deeply about.

Thank you as well for your recommendation, it truly means a lot, even knowing it wasn’t the right fit in your specific situation.

We appreciate your support and for taking the time to share your experience.

– The Heusom Team

Heusom からの回答

1日前

Hi Charles,

Thank you so much for your kind review!

We’re really glad to hear that your issue was resolved and your order was completed smoothly. Providing efficient and helpful support is very important to us.

We truly appreciate you taking the time to share your experience!

– The Heusom Team

Heusom からの回答

2日前

Hi Melissa,

Thank you so much for your amazing review!

We’re absolutely thrilled to hear that your furbabies are no longer fearful or anxious during nail trims. That kind of transformation is exactly what we hope for, and it means so much to us.

We love hearing how much you’re enjoying the product, thank you for your support!

– The Heusom Team

Heusom からの回答

2日前

Hi Jay,

Thank you so much for your incredible and heartfelt review.

We’re truly moved to hear about your Pomeranian’s journey and how much of a difference the Silent Groom Pro has made for her. Knowing that a dog who is hypersensitive and blind is now calm and comfortable during nail trims is exactly why we do what we do.

It’s amazing to hear how far she’s come, from hiding and feeling fearful to now being at ease. That kind of transformation means everything to us.

Thank you for trusting us and for sharing such a meaningful experience. Your words will no doubt help other pet owners going through similar challenges.

– The Heusom Team

Heusom からの回答

2日前

Hi Sharon,

Thank you for taking the time to share your experience. We’re genuinely sorry to hear that the product didn’t meet your expectations.

We understand how important a low-noise, low-vibration tool is, especially for sensitive pets, and we’re sorry it didn’t feel that way in your case. While the Silent Groom Pro is designed to be much quieter and gentler than traditional grinders, we recognise that every pet and every perception of sound and vibration can vary.

We also appreciate you going the extra step to provide a video comparison. Feedback like this is truly valuable and helps us continue to improve.

We can confirm that your refund has been processed, and we hope this helps bring some resolution.

Thank you again for your honest feedback.

- The Heusom Team

Heusom からの回答

3日前

Hi Bill,

We’re sorry to hear about your experience and understand your frustration.

We’d like to clarify a few points to help address your concerns. While the Silent Groom Pro is designed to be significantly quieter than traditional grinders, it is not completely silent. It operates with low vibration and reduced noise specifically to make the experience more comfortable for most pets, though we understand that some dogs may still be sensitive to it.

Regarding shipping, your order was not shipped from the UK. We use international warehouses to ensure faster delivery, and orders may be dispatched from different locations depending on availability.

As for returns, our website clearly outlines that items should be returned to our returns address in Bangor, Maine. We understand that return costs can be frustrating, and we’re always happy to review cases individually to see how we can help.

We’d also like to mention that, based on our records, we have responded to your inquiry. However, it’s possible our message may not have reached you.

Please reach out to us again at help@heusom.com with your order details so we can review your case further and work toward a fair resolution.

– The Heusom Team

Heusom からの回答

4日前

Hi Angie,

Thank you so much for your kind review!

We’re really glad to hear that your address issue was handled right away and that you were satisfied with the support you received. Providing quick and effective assistance is something we truly strive for.

We appreciate you taking the time to share your experience!

– The Heusom Team

Heusom からの回答

4日前

Hi David,

Thank you so much for your wonderful review!

We’re delighted to hear that Lidel provided such amazing support and made a lasting impression. Knowing that her assistance is the reason you’d come back truly means a lot to us.

We’ll be sure to pass along your kind words to her — she’ll be thrilled to hear this.

Thank you again for your support and for sharing your experience!

– The Heusom Team

Heusom からの回答

4日前

Hi Fran,

Thank you so much for your kind review!

We’re really glad to hear that our team was able to help with all your questions and that you’re happy with our products. That’s exactly the experience we aim to provide.

We truly appreciate you taking the time to share your feedback!

– The Heusom Team

Heusom からの回答

4日前

Hi Andrea,

Thank you so much for your lovely review!

We’re so happy to hear that the Silent Groom Pro is working perfectly for your 4-month-old Golden Retriever. Starting them young with a quieter, more comfortable grooming experience can make such a big difference long-term.

It’s wonderful to know it’s made the process easier compared to your previous tool.

Thank you again for your support and for sharing your experience!

– The Heusom Team

Heusom からの回答

5日前

Hi Eva,

Thank you so much for your kind review!

We’re delighted to hear that you had a pleasant experience and that our representative was helpful and professional. That’s exactly the level of service we strive to provide.

We truly appreciate you taking the time to share your feedback!

– The Heusom Team

Heusom からの回答

5日前

Hi Mary,

Thank you so much for your kind review!

We’re delighted to hear that Lydia was very nice and helpful in assisting you. It’s great to know she was able to support you with your concern.

We also understand how particular some dogs can be — especially terriers — when it comes to having their paws handled. We hope the product helps make the process a little easier and less stressful over time.

Thank you again for taking the time to share your experience!

– The Heusom Team