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レビュアヌのコメントを芋おみたしょう

5぀星のうち5の評䟡

The Silent Groom Pro has completely changed the way our little Pomeranian feels about having her nails trimmed. She has been blind since she was less than a year old. Born with degenerative eye disea... もっず芋る

䌁業が回答したした

5぀星のうち5の評䟡

I have a senior Bassett Hound and unfortunately I was not able to use this product, but, she is a very stubborn dog and the vet has to almost knock her out to cut her nails. This is quiet and very eas... もっず芋る

䌁業が回答したした

5぀星のうち5の評䟡

I have called and emailed multiple times and not gotten a response, this call was a welcome and delightful experience. Heusom is lucky to have Glidel answering emails and calling people. Give her a ra... もっず芋る

䌁業が回答したした

5぀星のうち1の評䟡

They advertise their dog nail grinder to be whisper quiet with low vibration. I didn't find that to be the case. I made a video that illustrates how loud and how much vibration it has in comparison to... もっず芋る

䌁業が回答したした


連絡先

4.4

優良

TrustScore 5段階評䟡の4.5

664件のレビュヌ

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この䌁業のTrustpilot 利甚方法

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5぀星のうち5の評䟡

This is a tremendous help for grooming


This is a tremendous help for grooming your pets at home! I love how quiet it is and how fast it works!!!

2026幎3月24日
自発的なレビュヌ
Heusom ロゎ

Heusom からの回答

Hi Larry,

Thank you so much for your wonderful review!

We’re thrilled to hear that the Silent Groom Pro has been such a tremendous help for grooming your pets at home. It’s great to know you’re enjoying how quiet and efficient it is — that’s exactly what we designed it for.

We truly appreciate your support and for taking the time to share your experience!

– The Heusom Team

5぀星のうち5の評䟡

Finally found a great product that works 


Finally found a great product that works flawlessly. Charges fast for the next round of trimming. Highly recommended!

2026幎3月24日
自発的なレビュヌ
Heusom ロゎ

Heusom からの回答

Hi Rick,

Thank you so much for your fantastic review!

We’re thrilled to hear that you’ve found a product that works flawlessly and that you’re happy with the fast charging as well. That’s exactly the kind of performance we aim to deliver.

Your recommendation truly means a lot to us — thank you for your support!

– The Heusom Team

5぀星のうち5の評䟡

Company was very nice and kind and


Company was very nice and kind and understanding!

2026幎3月24日
自発的なレビュヌ
Heusom ロゎ

Heusom からの回答

Hi Angela,

Thank you so much for your kind words!

We’re really glad to hear that you found our team nice, kind, and understanding. That’s exactly the experience we aim to provide for every customer.

We truly appreciate you taking the time to share your feedback!

– The Heusom Team

5぀星のうち2の評䟡

Not as advertised

Not as advertised. More vibration and noise than the one it was to replace. My old one is better in every way. This one is not quiet at all nor is is "low vibration". Looked into the return process and I can't be bothered. I will give it away to a shelter.

2026幎3月23日
自発的なレビュヌ
Heusom ロゎ

Heusom からの回答

Hi Tim,

We’re sorry to hear that the product didn’t meet your expectations.

The Silent Groom Pro is designed to operate at a lower noise and vibration level compared to standard grinders on the market, and many customers find it to be a gentler alternative for their pets.

That said, we understand that every experience can differ, and we’re sorry it didn’t feel that way for you, especially when compared to a tool you’re already familiar with.

We’d really appreciate the opportunity to help further, whether that’s reviewing your unit or assisting with next steps. Please feel free to reach out to us at help@heusom.com with your order details, and we’ll be happy to assist you.

Thank you for your feedback.

- The Heusom Team

5぀星のうち5の評䟡

Yay Glidel

I have called and emailed multiple times and not gotten a response, this call was a welcome and delightful experience. Heusom is lucky to have Glidel answering emails and calling people. Give her a raise!

2026幎3月23日
自発的なレビュヌ
Heusom ロゎ

Heusom からの回答

Hi Susan,

Thank you so much for your honest and kind feedback!

We’re really glad that your recent experience with Gliedyl was such a positive one, she truly is a valued part of our team, and we’ll be sure to pass along your message (and suggestion!) to her.

We’re sorry to hear that your earlier attempts to reach us didn’t get a response, and we appreciate your patience. It means a lot that you gave us another chance and had a much better experience this time.

Thank you again for sharing this — we truly appreciate it!

– The Heusom Team

5぀星のうち5の評䟡

They were very.helpful

They were very.helpful. and quick at responding

2026幎3月20日
自発的なレビュヌ
Heusom ロゎ

Heusom からの回答

Hi Amy,

Thank you so much for your kind review!

We’re really glad to hear that our team was helpful and quick to respond. Providing prompt and supportive service is very important to us.

We truly appreciate you taking the time to share your experience!

– The Heusom Team

5぀星のうち5の評䟡

Pleasant and efficient customer service.

Pleasant and efficient customer service. I have ordered before and found this company to be professional and reliable. I highly recommend them.

2026幎3月22日
自発的なレビュヌ
Heusom ロゎ

Heusom からの回答

Hi Lynn,

Thank you so much for your kind review!

We’re delighted to hear that you found our customer service pleasant and efficient, and that your previous experiences with us have been professional and reliable. That kind of consistency is exactly what we strive for.

Your recommendation truly means a lot to us — thank you for your continued support!

– The Heusom Team

5぀星のうち5の評䟡

Fixed it!

I had an issue with an order and I contacted the customer service, they rapidly examined the problem and fixed it so I could complete my order. Excellent job, comunication and kindness.

2026幎3月23日
自発的なレビュヌ
Heusom ロゎ

Heusom からの回答

Hi Giovanni,

Thank you so much for your kind review!

We’re really glad to hear that your issue was resolved quickly and that our team was able to help you complete your order. Providing fast, clear communication and friendly support is exactly what we strive for.

We truly appreciate you taking the time to share your experience!

– The Heusom Team

5぀星のうち5の評䟡

Great product and A1 customer service!

I have a senior Bassett Hound and unfortunately I was not able to use this product, but, she is a very stubborn dog and the vet has to almost knock her out to cut her nails. This is quiet and very easy to use, the customer service is fantastic. They communicated every day while I was trying this with tip and tricks to get her to allow me to get near her paws. In the end I gave up but I would recommend this to everyone that has a "normal" dog or cat! 5 stars for their customer service team!!

2026幎3月20日
自発的なレビュヌ
Heusom ロゎ

Heusom からの回答

Hi Susan,

Thank you so much for your thoughtful and honest review!

We completely understand how challenging nail care can be with a senior dog, especially one who is already very sensitive to the process. It sounds like you gave it a genuine effort, and we truly appreciate that.

We’re really glad to hear that you found the product quiet and easy to use, and your kind words about our customer service team mean a lot. Supporting our customers with guidance and patience is something we care deeply about.

Thank you as well for your recommendation, it truly means a lot, even knowing it wasn’t the right fit in your specific situation.

We appreciate your support and for taking the time to share your experience.

– The Heusom Team

5぀星のうち5の評䟡

Very helpful

Solved my issue and completed the requested order

2026幎3月23日
自発的なレビュヌ
Heusom ロゎ

Heusom からの回答

Hi Charles,

Thank you so much for your kind review!

We’re really glad to hear that your issue was resolved and your order was completed smoothly. Providing efficient and helpful support is very important to us.

We truly appreciate you taking the time to share your experience!

– The Heusom Team

5぀星のうち5の評䟡

Absolutely Amazing and my furbabies


Absolutely Amazing and my furbabies that used to be teriffed of getting nails chipped have no fear or anxiety any longer. Love Love this product

2026幎3月23日
自発的なレビュヌ
Heusom ロゎ

Heusom からの回答

Hi Melissa,

Thank you so much for your amazing review!

We’re absolutely thrilled to hear that your furbabies are no longer fearful or anxious during nail trims. That kind of transformation is exactly what we hope for, and it means so much to us.

We love hearing how much you’re enjoying the product, thank you for your support!

– The Heusom Team

5぀星のうち5の評䟡

The Silent Groom Pro has completely changed nail trim day.

The Silent Groom Pro has completely changed the way our little Pomeranian feels about having her nails trimmed. She has been blind since she was less than a year old. Born with degenerative eye disease. She is hypersensitive to everything that touches her and her hearing is outstanding, so the soft humm and gental rub of the Groom Pro makes a huge impact on how she reacts to getting her nails trimmed. She used to go hide under the table and bite anyone trying to bring her out when it was time for a trim. Now she doesn't hide and actually doesn't mind having them trimmed. Pretty much unbelievable to see her now. Kudos to the team and a great tool for any dog with stress and fear of getting their nails done. Thanks again

2026幎3月22日
自発的なレビュヌ
Heusom ロゎ

Heusom からの回答

Hi Jay,

Thank you so much for your incredible and heartfelt review.

We’re truly moved to hear about your Pomeranian’s journey and how much of a difference the Silent Groom Pro has made for her. Knowing that a dog who is hypersensitive and blind is now calm and comfortable during nail trims is exactly why we do what we do.

It’s amazing to hear how far she’s come, from hiding and feeling fearful to now being at ease. That kind of transformation means everything to us.

Thank you for trusting us and for sharing such a meaningful experience. Your words will no doubt help other pet owners going through similar challenges.

– The Heusom Team

5぀星のうち1の評䟡

They advertise their dog nail grinder


They advertise their dog nail grinder to be whisper quiet with low vibration. I didn't find that to be the case. I made a video that illustrates how loud and how much vibration it has in comparison to a similar product.

2026幎3月22日
自発的なレビュヌ
Heusom ロゎ

Heusom からの回答

Hi Sharon,

Thank you for taking the time to share your experience. We’re genuinely sorry to hear that the product didn’t meet your expectations.

We understand how important a low-noise, low-vibration tool is, especially for sensitive pets, and we’re sorry it didn’t feel that way in your case. While the Silent Groom Pro is designed to be much quieter and gentler than traditional grinders, we recognise that every pet and every perception of sound and vibration can vary.

We also appreciate you going the extra step to provide a video comparison. Feedback like this is truly valuable and helps us continue to improve.

We can confirm that your refund has been processed, and we hope this helps bring some resolution.

Thank you again for your honest feedback.

- The Heusom Team

5぀星のうち1の評䟡

Not silent at all

Not silent at all! My dog hates it. It was shipped from the UK and they expect me to return it to the USA which is more expensive than the product itself. DO NOT BUY THEY ARE SCAMMERS

2026幎3月21日
自発的なレビュヌ
Heusom ロゎ

Heusom からの回答

Hi Bill,

We’re sorry to hear about your experience and understand your frustration.

We’d like to clarify a few points to help address your concerns. While the Silent Groom Pro is designed to be significantly quieter than traditional grinders, it is not completely silent. It operates with low vibration and reduced noise specifically to make the experience more comfortable for most pets, though we understand that some dogs may still be sensitive to it.

Regarding shipping, your order was not shipped from the UK. We use international warehouses to ensure faster delivery, and orders may be dispatched from different locations depending on availability.

As for returns, our website clearly outlines that items should be returned to our returns address in Bangor, Maine. We understand that return costs can be frustrating, and we’re always happy to review cases individually to see how we can help.

We’d also like to mention that, based on our records, we have responded to your inquiry. However, it’s possible our message may not have reached you.

Please reach out to us again at help@heusom.com with your order details so we can review your case further and work toward a fair resolution.

– The Heusom Team

5぀星のうち5の評䟡

They helped me right away with my issue


They helped me right away with my issue getting the right address on there. I was very satisfied.

2026幎3月19日
自発的なレビュヌ
Heusom ロゎ

Heusom からの回答

Hi Angie,

Thank you so much for your kind review!

We’re really glad to hear that your address issue was handled right away and that you were satisfied with the support you received. Providing quick and effective assistance is something we truly strive for.

We appreciate you taking the time to share your experience!

– The Heusom Team

5぀星のうち5の評䟡

Lidel is truly an amazing agent and


Lidel is truly an amazing agent and assisted me with my order.
She would be the reason I would come back as I know I would be taken care of.

2026幎3月20日
自発的なレビュヌ
Heusom ロゎ

Heusom からの回答

Hi David,

Thank you so much for your wonderful review!

We’re delighted to hear that Lidel provided such amazing support and made a lasting impression. Knowing that her assistance is the reason you’d come back truly means a lot to us.

We’ll be sure to pass along your kind words to her — she’ll be thrilled to hear this.

Thank you again for your support and for sharing your experience!

– The Heusom Team

5぀星のうち5の評䟡

Very heipful

They were very helpful with any questions I had there products are great

2026幎3月20日
自発的なレビュヌ
Heusom ロゎ

Heusom からの回答

Hi Fran,

Thank you so much for your kind review!

We’re really glad to hear that our team was able to help with all your questions and that you’re happy with our products. That’s exactly the experience we aim to provide.

We truly appreciate you taking the time to share your feedback!

– The Heusom Team

5぀星のうち5の評䟡

The Silent Groom Pro is prefect!

The Silent Groom Pro is prefect for 4 month old Golden Raider. Since it’s not loud like my previous tool, it’s a much easier process to keep is nails groomed. Thank you!

2026幎3月14日
自発的なレビュヌ
Heusom ロゎ

Heusom からの回答

Hi Andrea,

Thank you so much for your lovely review!

We’re so happy to hear that the Silent Groom Pro is working perfectly for your 4-month-old Golden Retriever. Starting them young with a quieter, more comfortable grooming experience can make such a big difference long-term.

It’s wonderful to know it’s made the process easier compared to your previous tool.

Thank you again for your support and for sharing your experience!

– The Heusom Team

5぀星のうち5の評䟡

Pleasant experience

The representative was very helpful and professional.

2026幎3月19日
自発的なレビュヌ
Heusom ロゎ

Heusom からの回答

Hi Eva,

Thank you so much for your kind review!

We’re delighted to hear that you had a pleasant experience and that our representative was helpful and professional. That’s exactly the level of service we strive to provide.

We truly appreciate you taking the time to share your feedback!

– The Heusom Team

5぀星のうち5の評䟡

Mary

Lydia was very nice and helpful with my problem. I bought this product for my roommate's dog. She is a terrier and very picky about her about people touching her paws.

2026幎3月18日
自発的なレビュヌ
Heusom ロゎ

Heusom からの回答

Hi Mary,

Thank you so much for your kind review!

We’re delighted to hear that Lydia was very nice and helpful in assisting you. It’s great to know she was able to support you with your concern.

We also understand how particular some dogs can be — especially terriers — when it comes to having their paws handled. We hope the product helps make the process a little easier and less stressful over time.

Thank you again for taking the time to share your experience!

– The Heusom Team

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