Hexo Electrical Testing レビュー 572

Really happy with the service from Hexo Electrical Testing! The whole process was quick and easy to arrange, and everything was handled in a friendly and professional way. The engineer was on time, approachable, and explained things clearly.

The report came through promptly too, which was great. Would definitely recommend 😊

I used Hexo Electrical Testing for an EICR inspection and had a very good experience overall. Communication was clear and straightforward, visits were arranged promptly and the engineer arrived on time to carry out the work efficiently.

A professional and reliable service - just what landlords need. I’d be happy to use Hexo again in the future and recommend them for whoever requires an EICR.

Excellent and he was good

Stay clear of this company. Take note of all the other 1* reviews on here and elsewhere. This company is full of con artist, plain and simple scamming people. We needed an EICR certificate as part of Building Control process following a renovation of our flat. Hexo representative turned up, took some photos and left about 10 mins later. Then I received the UNSATISFACTORY certificate suggesting at least £786 worth of work is needed to receive SATISFACTORY one. I raised a number of questions about some of the items listed (such a new light fitting..) but received no response. I was however chased to schedule the quoted work in! At that point I lost all trust in these conmen and contacted an alternative company that ended up charging £135 for a very straight forward update to our consumer unit and issuing the SATISFACTORY certificate. Building control signed off without any issues.

I also made a report to trading standards.

Save yourselves time and money and look elsewhere.

Stay clear of this company. Take note of all the other 1* reviews on here and elsewhere. This company is full of con artist, plain and simple scamming people. We needed an EICR certificate as part of Building Control process following a renovation of our flat. Hexo representative turned up, took some photos and left about 10 mins later. Then I received the UNSATISFACTORY certificate suggesting at least £786 worth of work is needed to receive SATISFACTORY one. I raised a number of questions about some of the items listed (such a new light fitting..) but received no response. I was however chased to schedule the quoted work in! At that point I lost all trust in these conmen and contacted an alternative company that ended up charging £135 for a very straight forward update to our consumer unit and issuing the SATISFACTORY certificate. Building control signed off without any issues.

I also made a report to trading standards.

Save yourselves time and money and look elsewhere.

Do not use this company.

These people are absolute con artists. They demand payment up front and are very quick to respond when you are enquiring and quick to bill, but once payment was made to they couldn't be bothered. The test was conducted as planned, but after 10 working days I still received no information whatsoever. I followed up with two emails over the following two days and had absolutely no response. I subsequently rang and managed to get through to Neil who was foreign sounding and there was a lot of noise in the background. He explained that he thought I should have received the information and he will follow up with why I have not he explained I would receive that information by the end of the day.when I asked if he had recieved my emails he stated he had, when I asked why there was no response he told me he was not responsible for this.
5 hours later I had not received any response or report information and I tried to ring the listed number on 4 more occasions and the number was simply not answered, although it went to the automated answer. I subsequently sent a further email demanding response and threatening action if the EICR was not received, to which I finally got a response suggesting that they would follow up and find out why I hadn't received an EICR.20 minutes later I received an UNSATISFACTORY report. On reading and reviewing this report I noted that it was compiled on the 6th of March today being the 19th of March, why did it take 13 days to send a COMPLETE document and if the UNSATISFACTORY report was of concern I should have received it much sooner I within 1 to 2 days explaining why I have failed, so I could rectify it. Attached to the failed report I had two quoted options one for £1590, and a second for £450. On reviewing my previous EICR I note that the previous report had PASSES on majority of the new reports failures,there has been no work on the system so why are they now fails. Having done previous research I note that this is in line with HEXO's methods of trying to get more money out of the customer. I have told them I will review their company accordingly on as many platforms as possible and I do not believe that they should be in business If they had anything to say they would respond to my emails but I do not believe that they have. I cannot recommend this company at all.

Go with other companies, would not recommend

I found this company difficult to deal with from the early stages. I called in January to book an appointment for an EICR test (was given a date of 16th Jan) and specifically informed them that my tenants have limited availability, so it was important that the appointment went ahead as scheduled.

Unfortunately, on the 16th they contacted me to postpone the appointment until the 22nd of January. They advertise that reports are provided within one day, yet I did not receive the report until the 3rd of February — more than two weeks later from original appointment.

They then provided a quotation for remedial work, but it included items I had not asked them to fix, as I had already arranged for another contractor to deal with those. Communication was slow and they did not seem to understand my requests to remove the unnecessary items. It felt as though they were more focused on obtaining payment upfront than addressing my concerns.

Eventually after I sent them numerous email they sent a revised quote, which I paid. However, 4 days after payment they informed me they were waiting for parts and that the appointment scheduled for the 17th of February could not go ahead. This was disappointing, especially as this information only came after payment had been made. For an electrical company, I would expect them to have standard parts and materials readily available for typical residential work, rather than needing to wait weeks for suppliers.

The situation was made worse by the way it was handled by the manager, Max. His communication became rude and unprofessional, and at one point he stated in an email that he would not be dealing with the complaint I had raised. I felt I was not treated with respect.

Overall, the process became very stressful. As a landlord I have legal responsibilities to ensure compliance, and if I had not continually chased this matter, I believe the work might still not have been completed. This was particularly difficult as I was out of the country dealing with a family situation and email was my only means of communication.

They timely managed to arrange and install the electrical parts within the quoted time period .Hence after issued the completion certificate.

A great experience and reliable service. Thank you Hexo!

I recently used Hexo for an EICR and subsequent remedial works at one of my rental properties, and I couldn’t be happier with the service from start to finish.

The booking process was incredibly straightforward. I booked online, and the system was easy to navigate. Within a short time, the customer service team followed up to confirm all the details. Whenever I had questions, they were answered quickly and concisely, and I always felt fully informed. It was refreshing to deal with a team that was both efficient and approachable.

I was able to book a date and time that worked perfectly for both myself and my tenant. Hexo took my tenant’s details and handled all arrangements directly with them, which made the entire process stress-free for me as a landlord. Communication was clear throughout, and I didn’t have to chase for updates.

In terms of pricing, I found Hexo to be very competitive compared to other quotes I had received. The certification and the quote for any remedial works were delivered well within my required timeline, allowing me to stay compliant without any delays. The quotation for the remedial works was fair and in line with what I expected. For peace of mind, I did obtain a second quote, and Hexo’s pricing compared very favourably.

When I called to clarify a couple of points about the faults identified, I was given a comprehensive and easy-to-understand explanation. The team took the time to walk me through the issues and the reasons behind the recommended remedial works, which gave me complete confidence in proceeding.

The remedial works were carried out promptly and at a time that suited my tenant. Both the inspector and the remedial engineer were polite, friendly, and professional. They explained what they were doing, worked efficiently, and left the property clean and tidy. The entire process—from the initial EICR to the completion of the remedial works—was handled smoothly and efficiently.

Most importantly, the satisfactory EICR certificate was issued very quickly after the remedial works were completed, which was greatly appreciated.

Overall, I am extremely satisfied with the service I received and would not hesitate to recommend Hexo to others. I do have other properties, and I fully intend to use Hexo again in the future. A reliable, professional, and competitively priced service from start to finish.

I would definitely use Hexo again as all the work was carried out to a high standard and the engineer was polite and friendly. The quote was competitive and work was carried out quickly.

Great service cheaper than any others and excellent service. They charged half of what other company’s did was such great service don’t go to anyone else.!

Clear instructions on what to expect, before during and after the process. The engineer arrived on time and went about the inpsection with speed and precision. No mess was made and I was informed on the next steps

Very efficient booking process over the phone, no time wasting, very direct.
Customer service was great, they were able to call me back when I asked.
I managed to get the booking which was nice as my schedule is so busy.
The main thing I was concerned before booking was the price but much to my surprise, I was very happy with it.
Compared with 2 different other companies and these guys were the quickest with the quote as well as the cheapest.
I was pleasantly surprised with the works carried out for the value of the job.
The engineer that arrived was a very nice guy, he was interactive and most importantly, very tidy on the job.
I also received the EICR very quickly too, this filled me with a lot of confidence.
I am very pleased with the way this company has operated, I would highly recommend them to anyone needing them.

The team at Hexo recently did some work on a property our company cares for/works with. I found them very prompt in terms of their response time and very helpful in providing the remedial works necessary for an EICR.

Very efficient from start to finish with prompt communication throughout the process. Also very reasonably priced compared to other companies in the London area.

Initial quote for EICR - £168. Suggested a remedial work for a quote of £1,362.00 which is completed on 31st Jan 2026 for which i was promised a report in 10 working days. Called them 5 times and same reply all 5 times - "We will get back to you". This morning, when i said - i may have to write a trust pilot review based on my frustrating experience, the response was "Feel free".

Quote Date 24/01/2026
Quote Number HX-17510

To HEXO - If i am scammed, please feel free to say so so that I can make alternate arrangements.

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Update on 27 Feb 2027:
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Timeline:
1. First communication: 11 Jan 2026 to schedule an EICR and quote received on same day for £168
2. After the assessment, received additional invoice of £36 (for testing 2 extra circuits)
3. Report received on: 24 Jan 2026 saying remedial work needed for a quote of £1362
4. Remedial work carried on 28 Jan 2026
5. No communication after this despite 10 working days commitment and 4 follow ups.
6. Written a trust pilot review on 17 Feb 2026.
7. After my negative review on trust pilot, i received an email saying additional issues were identified and to issue EICR, i needed to pay an additional amount for 3 hours at the rate of £95.00 per hour + VAT (approximately £342).
8. I replied to the email same day asking why this was not identified in initial assessment, no response to email so far.
9. Received a call on 26 Feb in response to trust pilot review NOT in response to my email which did not make any sense as I was asked what amount i would be happy to take to take down my review.

Conclusions:
1. Hexo quotes for EICR assessment or remedial works are NOT reliable. They can change any time to any extent.
2. 10 day turn around time is a myth
3. The company does not know what the assessor or the engineer does. Possibly, they are not employees but purely contractors.
4. Get a quote, do partial work, increase the quote - seems to be the modus operandi.

EICR:
I contacted my local electrician and got EICR today for £150.

They have provided wonderful services to us