Heyiu レビュー 

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2026年7月11日

Thank you for your 5-star review! ❤️ We're so glad you love the product. Your support means a lot to everyone at Heyiu. We look forward to serving you again in the future! 😊👟

Heyiu からの回答

2026年6月5日

We are truly sorry that your experience did not meet your expectations.

Our shipping policy clearly states that order processing and shoe preparation may take 1–4 business days. In your case, within 2 days of your order, we sent you a video showing the actual pair of shoes that had been prepared for you and asked for additional size confirmation to help avoid a sizing issue.

After receiving your request to cancel the order, we respected your decision and processed a full refund promptly. The duplicate charge you mentioned was the result of the cancellation and refund process, and both transactions were fully refunded.

We understand that the additional size verification may have caused frustration, but our intention was only to ensure that you received the correct pair. We sincerely apologize for the inconvenience and appreciate your feedback, as it helps us improve our service.

Heyiu からの回答

2026年6月5日 に更新

We sincerely apologize for the inconvenience and for not meeting your expectations.

Our shipping policy clearly states that order processing and shoe preparation may take 1–4 business days before shipment. In your particular case, after reviewing the situation and understanding your concerns, we processed a full refund only 3 days after your order was placed.

We always strive to provide the best possible service and would never intentionally delay or ignore our customers. We truly regret that your experience was disappointing and appreciate your feedback, as it helps us improve.

Heyiu からの回答

2026年4月14日

Hi Charles,

We sincerely apologize for the confusion.

Due to an issue with our payment gateway, your order was automatically refunded to your account shortly after the purchase. Because of this, the order is no longer active in our system, and we are currently unable to proceed with shipping.

We kindly ask you to review your account to confirm the refund. If you would still like to receive the item, please feel free to place a new order, and we will prioritize processing it for you.

Thank you for your understanding, and we truly appreciate your support.

Best regards,
Heyiu Support Team

Heyiu からの回答

2026年4月14日

Hi Joan,

Thank you so much for your kind feedback! We're really glad to hear that you found it easy to place an order on our website.

We also truly appreciate your suggestion regarding the search function. This is very helpful, and our team is already working on improving the browsing experience, including adding a search feature to make it even easier to find products.

Thanks again for your support — it means a lot to us!

Best regards,
Heyiu Support Team

Heyiu からの回答

2026年3月27日

Hi Miles,

Thank you so much for your kind review! We’re really happy to hear that you’re satisfied with your purchase and our service.

At Heyiu, we always try our best to provide great value along with transparent service — especially with real product videos so customers can feel confident before shipping.

We truly appreciate your support and patience with the delivery time. It means a lot to us!

If you ever need anything in the future, feel free to reach out — we’d love to serve you again 😊

Best regards,
Heyiu Team

Heyiu からの回答

2026年3月17日

thank you verry much

Heyiu からの回答

2026年3月9日

Thank you so much for your kind feedback!
We’re really happy to hear that everything was fast and easy for you.
We truly appreciate your support and hope to serve you again soon! 😊

Heyiu からの回答

2026年2月26日

Dear Corey,

We are truly sorry for the inconvenience and frustration this situation caused you.

At the time your order was placed, the item appeared available in our system. Unfortunately, due to a stock synchronization delay, we discovered shortly after that the item was no longer in stock. As soon as we confirmed this, we immediately processed a full refund to your original payment method.

We completely understand how disappointing this experience must have been, and we sincerely apologize for the inconvenience and wasted time. This is not the experience we want any customer to have, and we are actively improving our inventory system to prevent this from happening again.

We genuinely appreciate that you gave us a chance, and we hope that in the future we may have the opportunity to serve you better.

Thank you for your understanding.

Best regards,
Customer Support Team
Heyiu.com

Heyiu からの回答

2026年2月17日

We sincerely apologize for this situation. After carefully checking, we realized that your order was unfortunately overlooked on our side. This was completely our mistake, and we truly take full responsibility.

As soon as we discovered the issue, we proactively reached out to you via email to resolve it as quickly as possible. Please kindly check your inbox (and spam folder just in case) for our message.

We deeply value every customer and it truly saddens us to know this experience did not meet your expectations. We sincerely hope you can give us the opportunity to make this right for you.

Thank you very much for your understanding and patience. We are looking forward to resolving this for you as soon as possible.

Warm regards,
Heyiu Team