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Hi! Thank you for your feedback. We are sorry to hear that you encountered a sizing issue. It is possible the discomfort in your heel is caused by an incorrect fit.
We are committed to ensuring your satisfaction with both the product and the experience. That's why we back our products with a 30-day return policy. The return policy enables customers to try on the products first and inspect them thoroughly. If our products do not meet your standards in any way, you can return them at no charge.
While we understand that worn shoes are typically not eligible for a return, we want to assist you in finding a suitable resolution to ensure your satisfaction.
Thank you again for your valuable feedback regarding the sizing, as it helps us continually improve our products for our global community. Please keep an eye on your inbox, and our customer experience team will be in touch very soon.