HIES レビュー 

1,388
•
TrustScore 5段階評価の5

4.8

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レビュアーのコメントを見てみましょう

5つ星のうち5の評価

I had already had a some quotes from other solar companies, and I almost went with another company, a dear friend and colleague passed me details for this company, really pleased I did, Andrew and... もっと見る

企業が回答しました

5つ星のうち5の評価

The process was pretty painless and installation completed in two days. The team were courteous and good humoured. Well worth going with a local supplier, who also beat bigger suppliers on price.

企業が回答しました

5つ星のうち5の評価

I’m very happy with the installation process. The staff (Sham I think his name is) who first attended to market the product was very knowledgeable. The whole process went very smoothly and installa... もっと見る

企業が回答しました

5つ星のうち5の評価

Politeness of the guys whilst working for two days at our house (David, Lee & Davy) plus electrician Mike who also spend the second full day working here. Very professional job carried by a well exp... もっと見る

企業が回答しました

企業情報

当該企業による記述

HIES is committed to the highest standards in consumer protection for the home energy sector. Through our Chartered Trading Standards Institute (CTSI) approved Consumer Code and Alternative Dispute Resolution (ADR) service, we promote fairness, accountability, and protection for both homeowners and installers.


連絡先

4.8

優良

TrustScore 5段階評価の5

1388件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

最近のレビュー依頼の記録はありません

この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。

ネガティブなレビューの 100%に回答しています

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レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

4.8

すべてのレビュー

(1,388)

過去12か月のレビュー数: 408件

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5つ星のうち5の評価

A good company to work with

A good company to work with. Staff friendly and efficient. System works well and no post installation works needed.

2026年2月2日
自発的なレビュー
HIES ロゴ

HIES からの回答

Hi there, William. We are pleased to hear that your installers were friendly. Thank you for leaving a positive review. Kind regards, HIES.

5つ星のうち4の評価

Slow process

Slow process

2026年5月14日
自発的なレビュー
HIES ロゴ

HIES からの回答

Good afternoon, Stephen. Thank you for taking the time to leave a review. We understand that you felt the process was slow. If you would like to discuss this further with us, please do not hesitate to contact our customer service team on 0344 324 5242 or at info@hiesscheme.org.uk. Kind regards, HIES.

5つ星のうち5の評価

The equipment was installed by polite…

The equipment was installed by polite and friendly team and the equipment works well.

2026年4月7日
自発的なレビュー
HIES ロゴ

HIES からの回答

Good morning, Gareth. Thank you for taking the time to leave a positive review. We are pleased to hear that your installers were polite and friendly. Kind regards, HIES.

5つ星のうち5の評価

HAPPY WITH ALL CRC STAFF

HAPPY WITH ALL CRC STAFF. INSTALLER AND CUSTOMER SUPPORT VERY GOOD.

2026年3月26日
自発的なレビュー
HIES ロゴ

HIES からの回答

Good morning, Julie. We are pleased to hear that you are happy with your installers and the customer support. Thank you for taking the time to leave a review. Kind regards, HIES.

5つ星のうち5の評価

Communication from HIES is good

Communication from HIES is good. Made me feel that should there be a problem, they'd be there to help. Recommended. Best have backup when spending lots with a tradesperson. Thankfully my installer was super.

2026年5月11日
自発的なレビュー
HIES ロゴ

HIES からの回答

Good morning, Chris. Thank you for taking the time to leave a positive review. We are thrilled to hear that communication with HIES has been good and that your installer was superb. Kind regards, HIES.

5つ星のうち5の評価

Zest energy is very good company

Zest energy is very good company. If I have a problem with solar panels set-up they are there when I phone to help. Very pleased with them.

2026年4月8日
自発的なレビュー
HIES ロゴ

HIES からの回答

Hi John, we are thrilled to hear that you are pleased with Zest Energy. Thank you for leaving a positive review. Kind regards, HIES.

5つ星のうち5の評価

A friendly, helpful and effective team.

We chose this company because they were friendly, local and had good reviews. We can certainly say we were not disappointed. From initial plans to the handing over process Domelec have been easy to communicate with, listening to our requirements during the planning stage, quick to answer queries and effective when resolving the few issues we have encountered. The team have all been really kind and supportive. The solar panels and battery look great and have been really effective so far. One member of the team helped us to connect to the app and talked us through the main features before they left on instillation day. The office team have been very flexible about how we pay and have efficiently done all the necessary paperwork to get the appropriate certificates for our system. I would definitely recommend Domelec if you are considering going solar.

2026年4月9日
自発的なレビュー
HIES ロゴ

HIES からの回答

Hi Joanna, thank you for taking the time to leave a positive review. We are delighted to hear that Domelec Electrical & Solar Limited was easy to communicate with and friendly. Kind regards, HIES.

5つ星のうち4の評価

professional salesman, not so for the panel installers

the initial point of contact with Jack the salesman was great. He had all the relevant knowledge and provided information , very professional

electrician / roofers installing panels need a bit more customer facing skills.

Example, men who installed the panels did not even notify me that they finished .. they simply walked away and left the electrician behind.

2026年4月7日
自発的なレビュー
HIES ロゴ

HIES からの回答

Good morning, Simon. Thank you for taking the time to leave a review. We are pleased to hear that your initial point of contact with the sales team was very professional. We understand your feedback regarding your experience with the installers and their customer-facing skills. If you wish to discuss this further, please contact us on 0344 324 5242 or at info@hiesscheme.org.uk. Kind regards, HIES.

5つ星のうち5の評価

Excellent communication

Excellent communication, great service overall. Reassured on the process and support available.

2026年5月8日
自発的なレビュー
HIES ロゴ

HIES からの回答

Hi Kaz, thank you for your review. We are thrilled to hear that you received excellent communication and a great service overall. Kind regards, HIES.

5つ星のうち1の評価

I got in touch with this organisation…

I got in touch with this organisation at the end of March as I am having lots of issues with a solar installation completed by Effective Home.

I provided HIES with all the information they requested and copies of email correspondence between myself and Effective Home.

I found that HIES did nothing to help my case whatsoever and did not do anything to address my issues with Effective Home .

2026年3月18日
自発的なレビュー
HIES ロゴ

HIES からの回答

Hi Simon, we're sorry to hear you feel disappointed with your experience. We take all feedback seriously and would encourage you to contact us directly at info@hiesscheme.org.uk so we can discuss your concerns further. Kind regards, HIES.

5つ星のうち5の評価

Great savings cleaner environment

Giving me a great information about how to save money on electricity bills and how to make a contribution to the environment by reducing carbon dioxide and that exactly what I want saving money on electricity and my house is greener and there products it delivered what they said
Thank you very much

2026年5月4日
自発的なレビュー
HIES ロゴ

HIES からの回答

Good morning, thank you for your 5* review. We are pleased to hear that you have been provided with great information. Kind regards, HIES.

5つ星のうち5の評価

Absolutely great that traders have this assoc

Absolutely great that traders association keeps an eye on their members and checks up on their work and their attitude to the job carried out gives consumers a great deal of peace of mind

2026年5月3日
自発的なレビュー
HIES ロゴ

HIES からの回答

Hi Brian, thank you for your review. We are thrilled to hear your positive feedback and that you have received peace of mind through our services. Kind regards, HIES.

5つ星のうち5の評価

The whole experience was like a…

The whole experience was like a military operation i served 22 years in the Royal Airforce as an electronic engineer thank you Deborah and Charlie team.
All the horror stories are unfounded I now have a home which is warm everywhere and the water pressure is amazing.

2026年3月26日
自発的なレビュー
HIES ロゴ

HIES からの回答

Good morning, thank you for your review. We are so pleased to hear the positive feedback regarding your installation. Enjoy your new product! Kind regards, HIES.

5つ星のうち5の評価

HIES Insurance for Solar Installation

This service was offered as part of my Octopus Solar panel and battery installation. HIES emailed me with all the details of the insurance included, this was a great piece of mind as with any large personal investment it is great the know you have some backup.
I can highly recommend HIES as they kept me informed throughout the process of their services.

2025年12月4日
自発的なレビュー
HIES ロゴ

HIES からの回答

Hi there, Jeremy. We are pleased to hear about your positive experience with HIES. Thank you for taking the time to leave a review. Kind regards, HIES.

5つ星のうち5の評価

The sales and installation team did an…

The sales and installation team did an amazing job from start to finish! I recommend Mercia to anyone looking to install solar & batteries!

2026年3月20日
自発的なレビュー
HIES ロゴ

HIES からの回答

Good morning, Paul. Thank you for taking the time to leave a review. We are thrilled to hear that Mercia Electrical Ltd did an amazing job from start to finish. Kind regards, HIES.

5つ星のうち1の評価

I am unsure what your company does and…

I am unsure what your company does and what it’s roll is. I vetted the installer through online recommendations. There was no deposit for you to protect. The Installers guarantee was sufficient. Your Customer Support was never required and no dispute resolution either. I see this company as a completely unnecessary addition that we have not needed during this process.

2026年4月29日
自発的なレビュー
HIES ロゴ

HIES からの回答

Hi there, thank you for the feedback. We're sorry to hear your 1* feedback. We'd welcome talking to you about who HIES is and what we do, or you can explore our website https://www.hiesscheme.org.uk/. If you want to reach out directly, email us at info@hiesscheme.org.uk or contact us on 0344 324 5242. Kind regards, HIES.

5つ星のうち5の評価

I had a very positive experience

I had a very positive experience of having my solar panels, air heat source pump, ventilation and cavity wall insulation installed. The work was done very professionally and it’s so valuable that the companies that install are regulated by an external organisation and are covered by a warranty

2026年4月29日
自発的なレビュー
HIES ロゴ

HIES からの回答

Hi Helen, thank you for your review. We are thrilled to hear your 5* feedback, and that you have had a very positive experience. Kind regards, HIES.

5つ星のうち5の評価

Great expertise

Great expertise, and have adjusted all along the process to make sure the best setup was installed

2026年3月31日
自発的なレビュー
HIES ロゴ

HIES からの回答

Good morning, Greg. We are pleased to hear that your installers have great expertise. Thank you for taking the time to leave a positive review. Kind regards, HIES.

5つ星のうち5の評価

Very professional from start to finish.

Very professional from start to finish.

2026年4月28日
自発的なレビュー
HIES ロゴ

HIES からの回答

Good morning, Graham. Thank you for leaving a review. We are thrilled to hear that your installers were very professional from start to finish. Kind regards, HIES.

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