High Dive Apparel レビュー 

1,210
•
TrustScore 5段階評価の4

4.1

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レビュアーのコメントを見てみましょう

5つ星のうち5の評価

Amazing customer support, even sent my exchange items before they had received my return!! Quality of the clothes is good, the hoodies are a nice fit, and the shorts too. Looking forward to more desig... もっと見る

5つ星のうち2の評価

Their products are nice quality but the communication from the owner is absolutely shocking. To flat out lie in an email about when the product will be shipped and then ignore all subsequent emails to... もっと見る

企業が回答しました

5つ星のうち5の評価

Great products, quick delivery. Had to make a change in some sizes and went quite fast. Appreciate the support via E-mail & Instagram. I'll buy more gear that's for sure.

5つ星のうち5の評価

Bought the three skull black cord shirt, it is now my favourite shirt and I'll wear it till I die or it does, excellent quality

4.1

ほぼ満足

TrustScore 5段階評価の4

1210件のレビュー

5つ星
4つ星
3つ星
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1つ星

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ネガティブなレビューの 50%に回答しています

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4.1

すべてのレビュー

(1,210)

過去12か月のレビュー数: 139件

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5つ星のうち4の評価

Nice hooded sweatshirt!

First of all, I think the hoodie I bought is super cool and is of a very nice quality.
I haven't washed it yet, so I don't know if it will keep its shape.
The delivery is probably where I can't give it a very high rating.
Ordered on 28/11-25 and received the package on 23/12-26, so I just managed to get my Christmas present.
High Dive, however, must be highly praised for their response when I wrote to them and it made sense, since the sweatshirt was ordered during a hectic Black Friday and Christmas month, that it would take some extra time before the package would be delivered.
For me, a month's wait is a bit too long and even though I know that High Dive is a safe company to shop with, it still stops me from placing another order a second time and it annoys me a bit, because I think the clothing style is quite sharp.
But I still want to give them 4 great stars, now that I have received my package after all and I actually got a good and personal response back from them.

2025年12月23日
自発的なレビュー
High Dive Apparel ロゴ

High Dive Apparel からの回答

thank you very much mate
its been a tough 6 weeks, but by the end of next week we will be back to a 2-4 day turnaround time and hopefully i get some of my life back haha,
so place that 2nd order in a week or two and you'll have it within the week :)
thanks
Jamie

5つ星のうち5の評価

My favorite brand

I love these shirts so much, it’s basically all I wear anymore. Jamie and the team are transparent and add a personal touch to every order. This is my favorite brand.

2026年1月6日
自発的なレビュー
5つ星のうち2の評価

"you're dead to me hoody" - poor

Bought "you're dead to me hoody" ... the quality of material is shocking. Really cheap. No stretch of give in material... just poor. Big shame because their designs are super. Just let down by the material of the clothing .

2025年12月25日
自発的なレビュー
5つ星のうち4の評価

Great designs and lovely quality very…

Great designs and lovely quality very happy folk on christmas day. Delivery did take a little while, but got an email explaining the situation and everything made it in time. When you consider it's a quality independent brand and not ASOS they will struggle with a surge in orders. Perhaps they could be a little more transparent about that upfront. Seen some of the negative reviews which are valied and I would probably feel the same if hadn't received my items. However, I did and even if it was at the eleventh hour, it does show they were working hard right up until christmas eve to get everything out, so credit where credit is due. Hopefully this helps balance out the reviews. All in all, quality Hoodies and T-Shirts.

2025年12月24日
自発的なレビュー
5つ星のうち1の評価

Slow delivery, quality not as it was.

I placed an order on the 1st of December which had still not been dispatched by the 15th, so I sent an email chasing status. I did get a response explaining that they had received more orders than expected and so there would be a delay. I replied asking if I could cancel the order as it would not be here for Christmas. Unsurprisingly I got no response to this request. The items arrived yesterday. This is my second order from the shop and the quality of the first T-shirt was excellent.
These items do not seem to be the same quality. I wonder if this has something to do with them rushing the orders out as they had more than anticipated. My first T-shirt is black and I have washed it multiple times yet it is still much darker than the new one.
It is exactly the same T-shirt, same print so surely it should be the same.
The new ones do not have the little tag at the bottom either.
I’m very disappointed but see no point in going back due to the slow customer service. I have also read other reviews stating they didn’t receive full refunds.
I understand that it is probably a small company, so not many staff but surely once the order started coming through in greater numbers than expected they should’ve put a hold on new orders to ensure the orders already received would be produced to the quality they deserve.

2026年1月3日
自発的なレビュー
High Dive Apparel ロゴ

High Dive Apparel からの回答

Hey Sam
im so sorry for the slowness
honestly i have hoenstly worked every hour possible to try and catch up
we made the decision to adding the tag at the bottom of the garments early december and honestly if we never we would be even further away from catching up right now.

the tshirt and print should be exactly the same, we use the same tshirts/garments and exactly same printers (We print everything ourselves hence the delay when we got so many orders)

i cannot see what garments etc you have ordered so i will req some info through trustpilot

if you orrdered on the 1st, you would have been sent a email on the 8th, 15th and then on the 24th dec?? i tried to keep everyone up to date as best i could.

the review about not recieving a full refund isnt even about us frustratingly, i reached out to that person straight away and they admitted a mistake the refund was about a different company, im even getting 1 star reviews about other people now fml

5つ星のうち1の評価

Order not received …

I have still not received my order placed the 13/12/25

2025年12月13日
自発的なレビュー
High Dive Apparel ロゴ

High Dive Apparel からの回答

hey
unfortunately we changed the website to say all orders placed after the 8th was going to be delivered after Christmas and the banner showed a 2-4 week despatch time, and your order confirmation had this information too
:(

5つ星のうち5の評価

Excellent service

Excellent service. The quality of the products are excellent. I have bought a couple of items from High Dive Apparel ,for my son . He loves their clothing,especially the t shirts and hoodies.

2025年12月30日
自発的なレビュー
5つ星のうち1の評価

Will not be ordering from here again

Will not be ordering from here again. Ordering from here on the 7th December, still not received my item on the 3rd January, had no communication from this company apart from one email saying it will be late, had an email asking if im enjoyed my order without even receiving my order and have no heard back from them, not even received anything to say it has been shipped or anything... really not happy about the lack of communication from this website

2026年1月3日
自発的なレビュー
5つ星のうち3の評価

Such a shame there wasn’t a limit on…

Such a shame there wasn’t a limit on the items being sold on Black Friday or it would have saved this massive hole of bad taste from people ordering .

Been wearing high dive for years and it’s damn god quality , just feel it ran away from them this time , with no order limit it’s going to be messy ..

Ordered the 2nd of December and now 5 weeks on nearly and no product .

Will remember to avoid high season sales again .

Guys next time limit the stock availability on your site to reduce this kind of impact on sales and orders .

2026年1月2日
自発的なレビュー
High Dive Apparel ロゴ

High Dive Apparel からの回答

i've made a lot of mistakes mate :(
unfortunately for a uk business its hard right now, i have been able to pay off debt i had to hmrc etc, i didn't realise just how long it would take me to catch up
i am printing orders from the 2nd right now so your order will be in your hands this week

5つ星のうち1の評価

Order placed on 11th December as a Xmas…

Order placed on 11th December as a Xmas present for my son. Still not arrived. Received an email a couple of days before Xmas saying that demand had overwhelmed them. Still waiting for this gift for my son so cannot comment on goods. Wasn’t told at the time of ordering that this t shirt wasn’t likely to arrive in time for Xmas. Very disappointed.

2025年12月11日
High Dive Apparel ロゴ

High Dive Apparel からの回答

hey
unfortunately we changed the website to say all orders placed after the 8th was going to be delivered after Christmas and the banner showed a 2-4 week despatch time, and your order confirmation had this information too
:(

5つ星のうち1の評価

Failed to deliver

Ordered atvthe beginning of December.
Nothing arrived, finally an email sent to inform me that it wouldn't arrive till after Xmas and only an offer of an email voucher as a replacement. Sadly this was days before christmas so no chance of getting out and buying an alternative present. Was very disappointing.

2025年12月23日
自発的なレビュー
5つ星のうち1の評価

Didn’t refund in full and woeful to deal with. AVOID

The item was ordered in first week of Dec as a Christmas gift. I asked numerous times for an update. I was told eventually it would turn up after Christmas. I asked for a refund and got £23 back rather than the full £25 for whatever reason. So this English based company are not worth using. As an aside, I received several items in time from America and China BEFORE Christmas whilst these jokers couldnt deliver from UK to UK in under 20 days. Apparently too many orders were placed and mine was being printed at some point. Won’t ever use again. Keep the £2 you forgot to send back, hopefully other potential buyers learn from my terrible experience.

2025年12月23日
自発的なレビュー
High Dive Apparel ロゴ

High Dive Apparel からの回答

hey
this refund not being full is not about us :( we confirmed this on email

5つ星のうち1の評価

Order not received…yet

I’ve just got an email asking if I enjoyed my order, however my order has not arrived. It was ordered in the Black Friday sale. I know they are struggling but I don’t want to be reminded that I STILL don’t have my order.

2025年12月28日
自発的なレビュー
5つ星のうち1の評価

Ordered 29th November took nearly 4…

Ordered 29th November took nearly 4 weeks to arrive and missing item an no communication from company.

2025年12月20日
自発的なレビュー
High Dive Apparel ロゴ

High Dive Apparel からの回答

Hey
my sincere apologies
all orders from the 29th have been despatched
i promise i have worked every possible hour to catch up with orders, we had 4.22 months worth of orders over black friday so i've just printed and packed as fast as possible
and tried my best to update people as much as possible
i have sent a req for order info so i can check better for you
thanks and apologies for the delay
Jamie

5つ星のうち1の評価

Not received ordered before Black…

Not received ordered before Black Friday for my daughter’s Christmas present and still not here !!!!! Disgusting service I would like a refund !!!!

2025年12月27日
自発的なレビュー
High Dive Apparel ロゴ

High Dive Apparel からの回答

Hey
my sincere apologies
all orders up to the 30th have been despatched, so if you ordered before it will have been sent,
i promise i have worked every possible hour to catch up with orders, we had 4.22 months worth of orders over black friday so i've just printed and packed as fast as possible
and tried my best to update people as much as possible
i have sent a req for order info so i can check better for you
thanks and apologies for the delay
you can reach me directly at jamie@highdiveapparel.com
Jamie

5つ星のうち5の評価

love their products

love their products, good shape, best quality so far, if you're tall the cut garment is perfect.

2025年12月27日
自発的なレビュー
High Dive Apparel ロゴ

High Dive Apparel からの回答

thank you so much

5つ星のうち4の評価

Good item... slow delivery

Item is good and husband is happy but the delivery was very slow. Took over 3 weeks to arrive and communication was pretty poor. Such a shame really but think it was apparent the Black Friday sale overwhelmed them. Thankfully got my husbands present JUST in time for Xmas

2025年12月1日
自発的なレビュー
High Dive Apparel ロゴ

High Dive Apparel からの回答

hey
so sorry for the delay, we had over 4 months worth of orders over black friday and spent every hour possible printing and packing to try and catch up so sorry it took longer than normal
thanks
jamie

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