Thanks for the quick action, it is very much appreciated
Canceling orders was difficult but a quick action was taken by the company and I am very satisfied with their customer service
2026年9月10日
自発的なレビュー
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企業情報
当該企業による記述
Fed up and disgusted by the conventional hair products that prioritize cost-cutting over hair health and environmental responsibility, friends Boone and Ben imagined a way to do things differently... At Highland, we believe in individuality and in self expression through style... But we came to the realization that the products we were using on a day to day basis didn't align with our values. These toxic and harmful products didn't align with our values of health-consciousness and sustainability. So we resolved to create prestige products that deliver on the promise of style without compromising on our values of health and sustainability. At first, this looked like us ordering bulk natural ingredients online and formulating our Glacial Clay Pomade on our Colorado apartment stovetop to make for friends and family... Today, our multiple award-winning products are produced with science-backed, naturally derived ingredients in Los Angeles, California and sold all over the country. We're on a mission to create not only the best performing products on the market, but products that improve the health of your hair and scalp as you use them. Thank you for taking part in this journey with us.
連絡先
3.5
まあまあ
6件のレビュー
最近のレビュー依頼の記録はありません
この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。
ネガティブなレビューの 100％に回答しています
通常1カ月以上経ってから回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Great product
Ordered to the UK but the product still came quickly, about 4 days sooner than expected. Went for the discovery bundle and think all 3 products are really solid. Really easy to apply and holds without feeling sticky. Pomade really good for medium length hair, gives decent hold with with a low shine and no sticky/greasy feeling. Think the cream will be better for longer hair, got a more matt finish with a lower hold but hair still feels really natural after.
Just a personal point, would love for there to be an option for the cream with a low shine rather than just matt finish.
Overall top product
2026年6月2日
自発的なレビュー
Highland からの回答
This makes our day! Thanks a ton for the review and thrilled you've been loving your Highland products. Stay tuned as we have more products in the works that you'll like.
Absolutely terrible customer server…
Absolutely terrible customer server from the team + THE owner
would accept return for damaged items or reply to hardly any emails without being rude.
terrible company ruining a good name.
2026年4月2日
自発的なレビュー
Highland からの回答
Big apologies for the delay on responding here as we just claimed this Trust Pilot profile and didn't know it existed! So sorry for your experience here. We want to make it up to you and send over a free care package. If you're keen, please shoot our team an email and reference this review response!
Was a bit sceptical that this might be…
Was a bit sceptical that this might be an Instagram hype product, but gave it a chance....
I've struggled to find a decent product for my long, thick curtain hair style, and have to say this is great! It's lightweight, doesn't make your hair stick together, perfect for reworking throughout the day. I would say if you have long, thick hair and you want a product that gives you a natural flow look, this is the one for you.
2026年5月2日
自発的なレビュー
Highland からの回答
Appreciate the love and support! So great to hear. Happy to have you here.
Terrible customer service
Terrible customer service, do not claim a money back guarantee if that is not what you are offering to customers dissatisfied with your overpriced products and their fetid aromas.
2026年3月13日
自発的なレビュー
Highland からの回答
Sorry for the delay on responding here as we just claimed this Trust Pilot profile and didn't know it existed! We are unsure how this happened and are unable to find any emails from you (maybe we're missing something) but we DID found your order and refunded in full for your experience here! Thanks for the support nonetheless.
Fantastic products for longer guy hair.
Fantastic products for longer guy hair.
I consistently have had issues finding products that don't have gross buildup, leave my hair too waxy or shiny, but still have good hold, but that's not the case with this stuff. Customer for life!
2025年11月9日
自発的なレビュー
Highland からの回答
Woo! So great to hear. Thanks for the review!
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