I ordered a monitor on September 15th (Order ID: HL1885), and after nearly 10 days, no monitor and no adequate response from customer service. I had to reach out multiple times, only to be told the... もっと見る
企業が回答しました
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レビュアーのコメントを見てみましょう
I accidentally entered the wrong delivery address (moved house that week) and despite it being entirely my fault the customer service people were excellent! They rearranged delivery as soon as i... もっと見る
I bought a Samsung Air Dresser, but unfortunately, it stopped working due to a fault just a few days after purchase. I reached out to the customer service centre, and they promptly replaced it with a... もっと見る
Bought a Samsung monitor as it was in the sale. Arrived in good protected packaging. All plugged up and switched on fine so far no problems. Numerous of leaflets came with it and set up guide with w... もっと見る
企業情報
当該企業による記述
As an exclusive reseller for Samsung V.I.P. partners, HiiLIFE provides a one stop shop for all Samsung products inclusive of AV, White Goods, TV and Air Conditioning. From conception to installation, HiiLIFE covers all of our customers requirements and provides a seamless service to allow streamlined and simple project delivery.
連絡先
Hii LIFE Limited, 843 Finchley Road, NW118NA, London, 英国
- 02037400220
- info@hii-life.com
- hii-life.com
Poor Service Delivery. May be scam.
I ordered a monitor on September 15th (Order ID: HL1885), and after nearly 10 days, no monitor and no adequate response from customer service. I had to reach out multiple times, only to be told the monitor was damaged in transit. They promised a refund yesterday, but nothing has been received, and they have ignored all my follow-up attempts.
At this point, I’m suspicious of their positive reviews on this platform. The reviews are not a lot so the website itself might even be the scam.
2024年9月24日
自発的なレビュー
Hii Life からの回答
Thank you for your feedback.
We sincerely apologize for the inconvenience caused by the issues with your order. As discussed during our recent call, we have processed a full refund, and we believe the matter has now been resolved. However, if you find that this is not the case, please do not hesitate to reach out to our team, and we will be more than happy to assist you further.
For context, your order experienced an unusual situation where an end-of-life product was damaged in transit and returned before delivery by our logistics team. Since the item was no longer available, we initiated a refund process. Unfortunately, this process took longer than expected due to a PayPal payment dispute that was raised. We understand this led to a delay, and we are actively reviewing our procedures to prevent such occurrences in the future.
Great prices delivered as promised.
2024年5月7日
Just brilliant
We bought the Samsung AirDress,er and it's amazing. Great delivery, brilliant product. Very happy.
2024年4月23日
Very pleased with my purchase…
Very pleased with my purchase experience with Hii Life, David from sales was very helpful in assisting me with my order. Overall it was a smooth transaction. Delivery arrived on time.
2024年4月12日
Service was really great and of course…
Service was really great and of course the monitor too!
2024年4月18日
Product turned up on time
Product turned up on time, as promised, in good condition and as advertised. Nice work!
2024年4月17日
First experience with this purchase
Bought a Samsung monitor as it was in the sale. Arrived in good protected packaging. All plugged up and switched on fine so far no problems. Numerous of leaflets came with it and set up guide with warranty too.
2024年4月2日
Great service
2024年3月26日
Best customer service I’ve ever had!
I accidentally entered the wrong delivery address (moved house that week) and despite it being entirely my fault the customer service people were excellent! They rearranged delivery as soon as it was possible for the to do so with no extra cost to me! They kept me updated throughout the entire process without me having to ask once, which shows how good their customer service is!
The product arrived quickly (next day) after it was rearranged (didn’t even pay for next day delivery I don’t think). It’s exactly what I ordered, brand new, and packaged well to avoid any breakage.
I will absolutely use this company again purely because I trust that if anything happened I’d have no issues getting it resolved!
2024年3月14日
efficient delivery of a hard to find…
efficient delivery of a hard to find product at a very good price
2024年3月7日
Samsung M8 4K Smart Monitor
Ticks all the right boxes and arrived early - would certainly shop there again . Thankyou
2024年3月4日
Good price and good quality
2024年2月23日
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