HOB Salons レビュー 

Have been going to Hob Stanmore on and off for years. Recently, my hair hasn’t been washed well, where I found the hair dye all over my bedding. I spoke to the colourist first time it happened and I was told it wouldn’t happen again. Yet, next time I went and had colour done, again hair was not washed well and it went all over my bedding. Their combs and hair brushes are always filthy and full of hair. I find them extremely unhygienic. I’m never told when I’m having any treatment on my hair and how much it would cost or whether I wanted it or not. And I get surprised when I go to pay. I will not be going back there again. You would think a salon of that calibre would know better!

I had a couple of cuts and was told I could drop in anytime for a fringe cut during weekdays but had to book for a weekend. I dropped in mid week to be told there was no way I could have a fringe cut, and not only that the woman was so rude and condescending. I was made to feel embarrassed and that I was trying to get free fringe cut. I won’t go there again

I made an appointment for my 15 year old daughter at Hobs in Stanmore. We had a young hairdresser whom we had never seen before called Anne Marie. She sat my daughter down, who has very long and very thick hair, and went about parting her dry hair to study her scalp before doing anything. She came across a small pigmented lesion on her scalp which looked like a birthmark. Didn’t say a word to me or my daughter at first, except for muttering something like “this isn’t right/looks weird”. Then calls the manager over who also looks at it and they mutter between themselves… causing my daughter and I to stress out and me repeatedly asking “what’s wrong?” Until they said: “ it looks like she has ringworm”. Anne Marie starts googling and found images on the internet which could under certain lighting conditions pass for what was in miniature form on my daughter’s scalp. Putting the fear of God into us, showing zero empathy or kindness… they then proceeded to look at us as if we had the Plague. I asked them “What should I do?”and was then told it definitely looks like/is ringworm and we need to go to a pharmacy straight away. Feeling like dung under a shoe, we left without them saying anything friendly, nice or remotely civil. Went to the pharmacy where staff were lovely and said the lesion does not look like ringworm. Then straight to the doctor for emergency appointment for reassurance. The doctor actually laughed when I relayed the story and empathised saying how embarrassed we must have felt. She reassured us that it was a minor lesion would go away in its own and was absolutely not ringworm.
Well I can tell you I have never felt so publicly humiliated for a very long time as I felt at Hobs today. Dreadful interpersonal skills for sure! I have no problem being told about something that may be concerning in an empathetic way but the way they dealt with us, I won’t get over for a very long time. Naturally will never to going to Hobs again! Been a regular customer there for 20 years as well!

Renato makes you feel welcome as soon as you arrive in the salon
It’s so calm and quiet in Hob Stanmore such a great atmosphere
All the staff along with Renato are helpful and lovely
My hair was styled and curt exactly what we discussed and I left with a freshly cut and curled amazing haircut
Thank you Renato and staff at Hob Stanmore for the first of many appointments

i have had my first hob salon experience today and this is possibly the best my hair has ever looked! By blow drying and cutting my thin-hard-to-work-with-hair
Gemma managed to make my hair look absolutely flawless! The stylists are very friendly and funny and are super experienced and trustworthy, if i could rate a 10 i would! Hob salon is the best i have ever went to and i would COMPLETELY recommend.
by Raquel (9)

I had a disappointing experience with this salon over several visits.
After an initial balayage I wasn’t happy with (first it was blue, then grey, then the 3rd attempt was ok), the manager contacted me and offered a complimentary appointment with another stylist, which I appreciated.
A couple of months later I returned to the same stylist and showed her a reference photo for a blonde balayage. She said she could do it, but after several hours my hair ended up significantly darker than my natural colour with very little blonde. All of the blonde previously in my hair was essentially gone.
The stylist did not charge me when she saw I was unhappy, which I appreciated, but I now have to go elsewhere to correct the colour. This will likely require additional bleaching and potentially more damage than would have been necessary.
When I contacted the manager afterwards to explain the situation, he responded dismissively and told me not to contact him again, which I found very surprising given his earlier involvement.
Overall a very frustrating and time wasting experience.
I would recommend discussing very clearly with the stylist whether she is actually able to achieve the result you want before committing to the appointment.

My second time at the salon in Bushey and I am so pleased with my hair. Robert listened to exactly what I wanted and has done a wonderful job
Highly recommend

I have been a loyal client at HOB Whetstone for years. Adrian expertly handles my colour, while David takes care of my cut. I am consistently delighted with the results, and I frequently receive wonderful compliments from friends.”

I ordered hair care product from their website. It has been delivered to the wrong address by the parcel force. No one responds to the email on their website. Basically one of the worse customer services I’ve experienced ! Soo upset !

Welcoming and friendly
Focused on client

First visit as new client went well, nice cut, decent colour and pleasant attention. Second time different: water all down my back twice with washes, cut not what i wanted, she didn’t check with me and colour not what I wanted this time and the colourist seemed out of her depth asking for advice from a colleague, not inspiring much confidence in me. I felt the girls didn’t communicate with each other and I overheard the receptionist complain about something someone had said to her. It wasn’t a good ambience. something was off. Won’t go again.

Richard. Best blow dry today. Absolutely loving my hair. Thank you so much.

WARNING! SCAM!
TLDR: Was charged for expensive services I hadn’t requested and was blatantly lied to when I queried it. Details below. Be very, very careful before you book an appointment at this salon.

I booked a balayage appointment, which requires a mandatory blow dry and toner, each paid for separately. I went and had my appointment and then went to pay. As well as those three services, they had added another expensive toner and a Plex treatment. The blow-dry cost was also much higher than advertised. I was an idiot and just tapped down my card without disputing this because I was so shocked. I walked back in 5 minutes later to have a conversation and request a refund, and although this was a straightforward overcharge issue, I was told to come back another day when the colourist was in.

I returned in on Monday to explain again the problem. To my shock, I was blatantly lied to. They claimed that they had told me during the consultation exactly what treatments they were booking, and how much they would cost. They then said that they had repeated this information when I came for the appointment. Neither of these conversations occurred, and I couldn’t do anything when they were straight out lying. The manager told me she was ending the conversation, and there was nothing I could do except leave.

(Note the overcharging on the blow dry was because I was given a ‘senior stylist’ rather than a ‘stylist’, without being told, and also because my hair was curled. When a hairdresser asks you how would you like your hair styled, and you ask for beach waves you never imagine they will charge more, I’ve never heard of that. And again, no cost was mentioned, or the fact there would be an extra charge).

It was a significant amount of money, and I am still pursuing this through my bank as a fraudulent charge and the HOB head office. I will update if the head office is any more helpful than this salon was.

Very disappointing, will not be coming back.

Hobs West Hampstead
Glad I went back today After a disappointing hair cut before! Bettina is absolutely brilliant, she cut my hair exactly how I wanted,I’m so happy with it, would highly recommend her! 5*

I went into hob Whetstone and my hairdresser was Emma.
I can’t praise this salon enough.
Looked after me 100%and the haircut was/is excellent.
I have to travel a bit to get there but that’s no hardship really when I leave so happy.
Thanks Emma and team….fabulous

Totally ruined my hair. I have called and emailed to no avail. I will write this to save others the same experience and expense to rectify! I messaged Loughton multiple times about my hair colour and that I was given a permanent colour over balayage when I specifically came in for a semi on roots. I’ve now got roots, which is the reason I have the semis instead so I’m not overly happy that I’ve paid for this and now I’m left with a situation where I’m going to have to colour my hair Indefinitely plus now needing to bleach if wanting to go back to the balayage colour I had before. If not , I’ll have to find some way of managing it by having permanent all the time or much more frequent semis to avoid the regrowth looking so dramatic - totally
Ruined my previous balayage

I have already called the salon and been in and she washed it with clarifying shampoo/ but obviously this won’t take away permanent colour. She also advised me to wash my hair with washing up liquid at home, advising that this might help the colour fade a little!!! The colour is permanent and not semi so this isn’t possible. I am extremely unhappy to be with a full head of almost black hair with my roots coming through. My balayage now looks terrible because it’s very light at the ends compared to the black dye she used so this error means I’m going to have to spend a fortune correcting it for many many months if not a few years to come. I came in with my usual very basic request which was a mid natural brown semi, and now I have almost black hair and my balayage is about 7 tones lighter. I haven’t been replied to , I have just been told I should have face framing highlights to make the colour less dark! I wouldn’t need to do this had I had the semi. I don’t see why I should come in and spend hundreds pounds - ongoing forever , to rectify this. I now have black head and red / caramel ends, what a disaster. The only way to fix is to spend hundreds / towards the thousands over the next few months and they won’t even apologise

I booked half head of highlights, cut and blow dry and it cost me nearly £300 at Stanmore Hobs. And I swear it looks awful. I was so taken by surprise I didn't know how to retaliate. The lady who booked me, never explained who would be doing my hair. I was thinking at least £200 max, I was crying all the way home. If you go, make sure you know who is the stylist and colourist, and how much they cost each on top of the services. Even their prices on their website is difficult to understand. How can hair cost £300? Even my friends was horrified when I told them. If you choose to go to Stanmore make sure you get your price beforehand, don't expect them to be decent, it's a money grab, and you don't even get a glass of champagne!! Shocking, it's put me off for life! With that money I could of booked a weekend away and I really wish I did.

I booked an appointment at Hobs Salon in Rickmansworth for highlights and a blow dry ahead of my 21st birthday party. The stylist cancelled just an hour before. I was offered no compensation or alternative arrangements, which completely ruined my plans for this important occasion. I expected far better reliability and professionalism from a salon of this price point. It demonstrated a clear lack of customer service. Unfortunately, I do not recommend this salon.

I've been going to HOB Salons, Bushey for a while now, but after my last appointment 2 days ago, I'll go elsewhere.

I didn't feel like a valued customer for a start.
Sadly I am unhappy with the colour (hi lights). I feel like a 'spice girls' reunion project.
Stripped, gappy, and bled high lights.
For the small fortune that I paid, I should've had seamless, perfect hair, but I haven't.
And to add, their customer service don't want to know!!!

I recently went to Mill Hill branch and left with a wonky bob and also hairdresser caught my neck with scissors. Have emailed head office and no reply. Showed family and partner Haircut which they agreed is wonky. I don't know how I can fix this and I paid for the service too which I shouldn't of done on reflection.