hofthome.com レビュー 70

hofthome.com からの回答

5日前

Thank you so much for the kind words. We're thrilled to hear you're happy with the quality. We love hearing that.

hofthome.com からの回答

6日前

Thank you for taking the time to share your feedback. We're really sorry for the worry this caused you, and we completely understand how frustrating it is to feel like you're waiting without answers.

We did want to clarify that this was a pre-order item, and the delivery window of March 31st to April 30th was shown on the product page, at checkout, and in your order confirmation. That said, we know waiting is never easy, and we truly apologize if our communication wasn't as clear or prompt as it should have been.

We're really glad our team was able to reach you by email and phone to get you fully caught up, and we're so grateful for your patience while your dining table makes its way to you. We really hope you love it when it arrives.

If you need anything at all before then, please don't hesitate to reach out to us directly. We're always here to help.

Warmly,
Höft Home Team

hofthome.com からの回答

5日前に更新

Thank you for taking the time to share your experience.

We’re glad to hear your Mikael king bed, dresser, and nightstands arrived promptly and met your expectations in both quality and design. It’s great to know Ethan was able to guide you through the process and ensure everything went smoothly from purchase to delivery.

We appreciate your support and hope you enjoy your new furniture for many years to come.

hofthome.com からの回答

5日前

Thank you for your kind words.

We’re glad to hear you felt well taken care of throughout your order and that your satisfaction was a priority. We truly appreciate your support.

hofthome.com からの回答

5日前

Thank you for your review.

We’re glad to hear our team provided knowledgeable and thorough guidance, and that your experience was both helpful and pleasant. We truly appreciate your support and are always here if you need anything further.

hofthome.com からの回答

5日前

Thank you for your review.

We’re glad to hear the ordering process was seamless and that the product details were helpful in your decision. It’s great to know your order arrived so quickly as well.

We appreciate your support and are happy everything met your expectations.

hofthome.com からの回答

5日前

Thank you for your kind words.

We’re really pleased to hear you’re happy with the quality of the product and that your experience with our team felt smooth and responsive. It means a lot to us that everything came together the way it should.

hofthome.com からの回答

5日前

Thank you for sharing this.

We’re really glad the sizing details and product information made your decision easier, especially after searching for a while. It’s great to hear the wood tones stood out to you and that the chairs look comfortable.

We appreciate you choosing us and hope everything feels just as good in person.

hofthome.com からの回答

5日前

Thank you so much for the kind words.

We’re really happy to hear you’re loving the quality and feel you got great value, it means a lot to us.

hofthome.com からの回答

6日前

Hi Chris,

Thank you for taking the time to share your feedback. We’re truly sorry to hear this felt frustrating, and we appreciate the opportunity to clarify a few things.

Your order was delivered within our standard 3-10 business day timeline, and we’re glad our support team was able to connect with you and take care of the concerns you raised. If there’s anything else we can do to make this right, or if you need any further assistance, please don’t hesitate to reach out to us directly. We’re always here to help.

Warmly,
Höft Home Team

hofthome.com からの回答

2026年2月12日

Thank you so much for your thoughtful review. We’re so glad to hear you’re happy with the quality, value, and service. That truly means a lot to our team at Höft Home.

We’re also happy we could honour the original sale price when you needed to order additional stools. Consistency matters, and we always want our customers to feel taken care of.

We hope your kitchen looks incredible with the full set in place. Thank you again for choosing Höft Home. We truly appreciate your support.

hofthome.com からの回答

2026年2月12日

Thank you so much for your kind words. We’re thrilled to hear you had a great experience with our website and that the free delivery to Victoria was a bonus.

We’re also glad our team could provide a speedy reply to your questions. Providing clear and timely support is always a priority for us.

We can’t wait for you to receive your table and hope it becomes a beautiful centerpiece in your home. Thank you for choosing Höft Home.

hofthome.com からの回答

2026年2月12日

Thank you so much for your amazing review. We’re thrilled to hear you’re loving your Zola chairs and that they arrived on time.

Hearing that you found the quality outstanding truly means a lot to us. The Zola is one of our favourite designs, and we’re so glad it’s a great fit for your space.

We look forward to having you shop with Höft Home again soon.

hofthome.com からの回答

2026年2月12日

Thank you so much for the great feedback. We’re thrilled to hear you had such an awesome experience.

We put a lot of thought into making the site easy to navigate and curating a strong selection, so it’s great to know that stood out to you. And we’re glad you found the pricing competitive as well.

We truly appreciate you choosing Höft Home and hope to have you back again soon.

hofthome.com からの回答

2026年2月12日 に更新

Hello there,

We are truly sorry to hear about the frustration you experienced while waiting for your dining set. As discussed, the delay was the result of an error on the shipper’s end involving a misplaced part of your shipment. Unfortunately, this delayed the scheduling of your delivery appointment while they searched for the missing box. As we were not made aware of the issue in a timely manner, we were under the impression that everything was proceeding according to their standard operating procedure.

That said, regardless of the circumstances, we take full responsibility and are truly sorry for any inconvenience this caused. We completely understand how disappointing this was, especially given the original estimated timeframe provided.

We are very happy to see that your delivery has now been completed in full and sincerely appreciate your patience while we worked through this with the carrier. We hope your new dining set meets your expectations and brings many enjoyable moments to your home.

Should you need anything further, please don’t hesitate to reach out. We’re always here to help.

Warm regards,

hofthome.com からの回答

2026年1月23日 に更新

We’re very sorry to hear about your experience and understand how frustrating this feels. We can assure you that this is absolutely not a scam and that your order is on its way.

Because we don’t have access to order details in public reviews, we kindly ask that you reach out to our customer support team directly with your order number so we can provide you with a precise update.

You can reach us immediately by phone at 1-855-209-4704 (Monday–Friday, 8:30am–4:30pm PST), or through our live chat for real-time assistance. You can also email us, and response times are typically within 24–48 hours depending on volume.

Some of our items are offered on pre-order due to high demand or limited releases, and extended delivery timelines are clearly displayed on the product page, at checkout, and in the order confirmation. If you attempted to email us on January 22, it’s also possible that temporary Outlook server issues caused the message to bounce.

We are fully operational and here to help, and we’d really like the chance to look into this for you and make things right. Please reach out so we can assist you directly.

hofthome.com からの回答

2026年1月23日

that appears previously assembled is not acceptable and does not reflect our standards.

If images are provided, we would immediately replace or refund the affected items at no charge, in accordance with our policy. Since we can’t access order details through reviews, please contact our support team so we can resolve this right away.

You can reach us by phone at 1-855-209-4704, via live chat, or by email.