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HolidayKeepers  レビュヌ 49

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TrustScore 5段階評䟡の2

2.0

貞し別荘
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レビュヌはレビュアヌの個人的な意芋であるため、特定の蚘茉内容を怜蚌するこずはありたせん。ただし、ビゞネス䞊の取匕が行われたこずを確認できた堎合、レビュヌに「確認枈み」のラベルを付ける堎合がありたす。詳现はこちら

プラットホヌムの健党性を維持するため、圓瀟のプラットフォヌム䞊のすべおのレビュヌは、確認枈みか吊かにかかわらず、幎䞭無䌑で皌働する自動゜フトりェアによっお審査されおいたす。このテクノロゞヌは、本圓の経隓に基づいおいないレビュヌなど、ガむドラむンに違反するコンテンツを特定し、削陀するよう蚭蚈されおいたす。ただし、すべおを怜知できるわけではありたせんので、お気づきの点がございたしたら、どうぞお知らせください。詳现はこちら

レビュアヌのコメントを芋おみたしょう

5぀星のうち1の評䟡

I booked with them before and it was fine. This time around I booked and had to cancel because of a death in my family. It’s going on three weeks now and I still haven’t received my refund. They been... もっず芋る

5぀星のうち1の評䟡

Rented 2 houses for a weekend vacation only to end up using one of them. A/C did not work, the showers and sinks would sometimes run dirty murky water, we had to boil for clean drinkable water. contac... もっず芋る

5぀星のうち4の評䟡

Yo, gotta give major props to HolidayKeepers for sorting us out with the Pool & Jacuzzi Mansion in Poconos. Weekend with the fam was off the charts! Oh, and get this – we left our iPad behind like dum... もっず芋る

5぀星のうち1の評䟡

Wish I can give them a zero rating. These folks are scam artists. Please check their profiles online prior to reserving. We stayed in their 10BR house in Tobyhanna,PA. Besides the place being dirty... もっず芋る

䌁業情報

  1. 貞し別荘

圓該䌁業による蚘述

Holiday Keepers is a fast-growing holiday rental platform offering stunning destination properties for those looking for a getaway in the US. We provide facilities and amenities to travellers looking for accommodation options beyond traditional hotel rooms/ holiday properties. Holiday Keepers are present in the holiday hotspots across the US. We ensure that all the guests are pampered with good hospitality, cosy rooms and a tranquil experience.

連絡先

2.0

期埅以䞋

TrustScore 5段階評䟡の2

49件のレビュヌ

5぀星
4぀星
3぀星
2぀星
1぀星

最近のレビュヌ䟝頌の蚘録はありたせん

この䌁業は最近、顧客にレビュヌを䟝頌しおいないため、レビュヌが党䜓の意芋を反映しおいない可胜性がありたす。

ネガティブなレビュヌに回答しおいたせん

この䌁業のTrustpilot 利甚方法

レビュヌや評䟡の取埗方法、スコアリング、モデレヌションのプロセスに぀いお確認する。

Trustpilot に参加しおいる䌁業は、むンセンティブを提䟛したり、レビュヌを非衚瀺にするためにお金を払ったりするこずは蚱可されおいたせん。レビュヌはレビュアヌの個人的な意芋で、Trustpilot のものではありたせん。詳现はこちら
5぀星のうち5の評䟡

Amazing House

We rented their castle in blakeslee and the house is so spacious. We had a party and enjoyed staying at their place. They were a great host. Hope to come back again in the summers. Cheers!!

2022幎4月13日
自発的なレビュヌ
5぀星のうち1の評䟡

Stolen security deposit

After the trip the estate manager accused of us of breaking a bed so now they won’t give us our $500 dollar security deposit back. They said they were going to show us photos of the broken bed but haven’t ever gotten back to us about the security deposit so I’m guessing they are just trying to keep it.

2022幎4月12日
自発的なレビュヌ
HolidayKeepers ロゎ

HolidayKeepers からの回答

Hi Jhoan,

We set a high standard for ourselves, and we’re so sorry to hear this was not met in your interaction with our business.

I apologize on behalf of everyone at Holidaykeepers for not sending the broken bed images right away to you. Please know that your situation was an exception, and it's a rare incidence and needs attention. As you can see in other reviews, we are known for taking ownership and caring deeply about our customers. We can’t fix the past, but you need to understand that repairing or replacing a broken bed will cost a lot of money and effort in a region like Poconos, PA. We'll always tell all our guests to maintain the house and not break anything because we know it will take a lot of time to fix or replace things, and most importantly, we cannot give a bad experience to our next coming guest.

We've mentioned in the terms if anything gets damaged, then money will get deducted from the Security deposit. Even though it will cost more than 500$ to replace the bed you broke, we're still considering this a loss for the company. You need to understand, Jhoan, we're putting our best efforts to make our customers happy and satisfied, but there are situations like yours where we've to take action like this. We're attaching the broken bed image for reference.

https://drive.google.com/file/d/1OJ3BN1vdPTKIgQZ-16ib5hluKuPjlEeA/view?usp=sharing

However, you're a valuable customer to us, and we respect you as a customer; that's why we're offering 10% off on your next visit. You can reach our website to claim the offer. If you can also message or call us at +1 609 608 6262. Until then, please accept my sincerest apologies for taking this strict action.

Thank you,
Team HolidayKeepers.

5぀星のうち5の評䟡

Their villa in Plains is amazing

Their villa in Plains is amazing. It has a personal lake, waterfall, tennis court, swimming pool, and so many indoor games. It’s a huge property and my family and I thoroughly enjoyed ourselves. They were a very good host. Would definitely come back for a vacation there

2022幎4月8日
自発的なレビュヌ
5぀星のうち5の評䟡

WOW What a Place!

WOW! This place is amazing! Indoor pool, Steam room and Jacuzzi! Large mansion with great views, Barn and a lake. We had a great time here and it fits so many people! You can have a wedding here for sure. Local to just about anything you need. This mansion is clean and ready when you get there and fully stocked with all kitchen supplies and linens. There’s even a big game room in the garage and a pool table in the house! The garage is packed with run stuff to do, even a line of bicycles. I can’t wait to return again!

2022幎4月7日
自発的なレビュヌ
HolidayKeepers ロゎ

HolidayKeepers からの回答

It was our pleasure hosting you!

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