Holland2Stay 

**Serious maintenance and security concerns at QM Studios**

I have been living at QM Studios in The Hague for around one year. Unfortunately, my experience with maintenance and building management has been very disappointing.

Repairs often take months. For a period of several months, only two out of four elevators were working. Minor issues inside apartments are frequently left for residents to solve themselves. For repairs that require a contractor, waiting times of six months or longer do not seem unusual. Support and repair tickets are often answered with a message saying that an appointment is being arranged with a contractor, but there is frequently no further update or visible progress.

The most serious issue is security. QM Studios has two main entrance doors. The automatic access system has repeatedly malfunctioned, and one entrance has been accessible without a key or access tag for more than six months. Recently, the second entrance has also stopped functioning properly. In practice, this means that anyone can enter the building.

There have already been several incidents involving unknown individuals staying overnight in the communal areas, using electricity, eating meals, and in some cases behaving in a threatening way towards residents. Packages are also regularly opened or tampered with. Another resident has reported an incident in which an unknown person was able to open the door to their apartment. The police have been contacted, but the underlying problem remains: the building itself is not properly secured.

I understand that arranging repairs through external contractors can take time. However, functioning entrance doors and basic access control should be treated as essential safety requirements, not optional improvements.

I hope Holland2Stay will take the situation at QM Studios seriously, repair both entrances as soon as possible, and improve the follow-up process for urgent maintenance requests. Residents should not have to wait for months while the entire building remains effectively open to the public.

Geen contact mee te krijgen en als je ze telefonisch te pakken krijgt, krijg je of Engels sprekende mensen of hele arrogante personen. Teleurstellend bedrijf

I do not recommend this building management based on my experience over the past year.

I moved into this building about three years ago and had a much better experience at that time. Around one year ago, after moving to another unit in the same building through a housing lottery transfer, I noticed a major decline in the quality of management and customer service. The apartment was handed over in a much poorer condition compared to my previous experience, and the level of support has changed significantly.

Over the past year, almost every issue we reported was handled poorly or not properly resolved. Communication is one of the biggest problems. Instead of feeling supported as tenants, we often feel blamed or dismissed. The tone of emails can come across as sarcastic or defensive rather than professional and solution-oriented.

There have been several ongoing issues. The laundry facilities reportedly had problems for an extended period with limited communication or accountability. There were concerns about mice in the building that, from our perspective, were not handled with sufficient urgency. We have also experienced issues related to floor cooling and indoor temperature, despite cooling being mentioned in the rental agreement, and we have not seen an effective solution.

Another disappointing example is that about a year ago management agreed to replace an item in our apartment and asked us to wait while it was ordered. After waiting for nearly a year and following up again, the response was simply that the fastest solution would be for us to buy it ourselves. This reflects the general pattern we have experienced: promises are made, follow-up is weak, and responsibility often feels shifted back to the tenant.

The condition and cleanliness of the shared spaces have also noticeably declined compared to previous years. Hallways and common areas used to be maintained much better. Over the past year, stains and marks on the floors, including those caused during garbage collection and moving waste, often remain for long periods without proper cleaning. Considering that tenants pay service charges for maintenance and shared facilities, the level of cleanliness and upkeep no longer reflects the standard we experienced before.

What is most disappointing is not only the unresolved issues but the overall lack of customer care and accountability. Even after providing feedback through surveys, we saw no visible follow-up or improvement.

I cannot speak for other branches, but based on my experience with the Delft management, the quality of service has become extremely disappointing, and I would not recommend living here if responsive, respectful, and accountable management is important to you.

Very poor resident support. Specially in The Ridge in delft, not acceptable.
We already have sent several ticket regarding the condition of apartment, but they do not take responsibility and answer irrelevantly and not practical. It does not work to contact them, since they do not do nothing. I will share them at some point.

I live in the Ridge, Delft. They used to be a good company. However, Recently, they are significantly becoming worse and worse. The tickets are not answered properly, the repairs takes sooo long and sometimes unaddressed. They do not care about the heat in the building and just say open your windows (with some rooms with 35-37 degrees at home). And many more issues.

UPDATE: Yes, my request were solved Maud, but after many weeks of waiting and following up from my side!

Holland2Stay recently took over the management of Edelwonen, Park Avenue in Maarssen. In my experience, the customer service is very difficult to reach, and the maintenance quality has deteriorated significantly in a short period of time. Issues such as broken parking barriers resulting in full parking spaces, malfunctioning sliding doors being blocked, and garbage in and around the parking area are becoming increasingly common.

Overall, Holland2Stay is quite friendly toward expats and international tenants. The apartment locations are usually pretty good and convenient, and having property management support is also helpful.

However, for long-term tenants, the rent tends to increase every year, and maintenance or repair services may also come with additional charges. Because of this, the overall cost-performance ratio is not the highest.

That said, it is still a solid housing option if you do not have too much financial pressure.

Honestly one of the best experience I had in the Netherlands. Facilities are super good and quite , close to everything and support from platform is really good always available to help and deliver a good guest experience

I love the studio, it is really nice, and kitchen and bathroom are well equipped. Living in H2S Groningen Zonnelaan, the building is located near the university campus and just a block apart from a mall with different supermarkets and stores, which is very convenient. Washing machines and dryers in the building are also very useful. Since the very beginning the contact was quick and answered all questions and doubts. Since I moved in, administration has also solved every repair request made (although sometimes it can take a bit of time). In general very happy with the studio and the location.

I stayed in a Holland2Stay building for about 1.5 years, and my experience was genuinely very positive.

I never had any major issues, and whenever I needed help, the team was responsive and supportive. From my side, I always kept the apartment clean and took good care of it, and I believe this really makes a difference. In my experience, the way you treat the property is reflected in how things go for you.

I’ve seen mixed reviews online, but personally I didn’t experience the problems others mentioned. For me, everything worked smoothly and professionally.

Overall, I’m satisfied with my stay and would recommend it, especially if you are respectful and responsible as a tenant.

My experience with Holland2Stay has been deeply disappointing and, at times, concerning.

This goes well beyond a single issue. The Philips B. building is poorly managed across multiple fronts:

* Lift reliability is a persistent problem. Only one lift serves the top floor, the other 3 have been periodically broken for 2 years and completely out of service for 3 months now. When the final lift is out of service, access is effectively cut off.
* Communal areas are frequently left in an unacceptable state, with rubbish regularly dumped and left unaddressed. The same goes for the rubbish and recycling bins we use as a community which are regularly overflowing with dumped rubbish.
* Security is clearly lacking. There have been repeated incidents of non-residents accessing the building—homeless individuals regularly sleeping in corridors, groups of youths entering to cause disruption, including banging on doors and stealing items.
* The basement bike storage is not secure in practice. Bicycles are regularly knocked over or damaged, often affecting entire rows at a time.
* Parcel theft is an ongoing issue, with no visible improvement in prevention or response.

What is most concerning is not just that these issues occur, but the apparent lack of urgency or accountability in addressing them.

At the same time, rent increases are applied consistently each year without fail, which makes the contrast even harder to ignore.

Parking adds another layer of frustration. Despite being attached to the building, it is managed separately, prioritising external users (such as PSV event parking) over residents. This leaves tenants facing excessive street parking costs or ongoing fines.

Overall, there is a clear gap between what residents are paying for and the standard of living being delivered. A residential provider should ensure safety, maintenance, and basic functionality as a minimum. That is not the case here.

2026 and a strict no pet policy? It does not even deserve 1 star. Just put an additional clause for possible damage if you are that concerned. "For the comfort of all residents, we don't allow any pets." I have yet to see a cat bothering anyone. In the current housing crisis context, this is absurde and discriminatory.

My experience with Holland2Stay has been very smooth and pleasant. The location is very convenient and the building is spacious and fully equipped with everything necessary, from rooftops to common spaces, gym etc. My studio is spacious and bright, renovated and beautifully furnished. The service has been very quick and effective every time I had an issue. I would definitely recommend it :)

They never respond. I won one of their lotteries for a student only-studio, uploaded my documents, and did not hear back at all for 2 weeks. Then I got a notification saying that one of the required documents was missing (I am pretty sure I uploaded it, but there is no way to review the documents you uploaded after submitting them, so there's no way to know for sure), so I tried again. You'd assume that you'd hear back quickly after re-submitting your documents, because they've already been on your case, but I'm now on my third day of waiting without hearing anything from them once again. I called, but every time you call, their operators are supposedly all on call. That is not a coincidence. They then advise you to leave a call-back request. Guess what? Call-back requests don't get followed up on. Ever. Sent them an email, no response. I am supposed to be able to move in in a week and a half, how on earth is it possible that I have not been in direct contact with them, despite my efforts?

Finding an apartment was easy and fast compared to every other similar platform or website. Everything was transparent, well explained and simple! The platform has a lot of choices in the big cities which is amazing!

Excellent communication, clean and tidy apartment! Basic furniture and household.

Ik heb een zeer positieve ervaring met Holland2Stay. Vanaf het eerste moment verloopt het hele proces duidelijk, transparant en efficiënt. Als iemand die nieuw is in Nederland, geeft dat meteen rust en vertrouwen. Alles wordt stap voor stap uitgelegd en je weet precies waar je aan toe bent. De woning is netjes, modern en goed onderhouden, precies zoals beschreven op de website. Wat ik vooral waardeer, is dat er geen verrassingen zijn bij aankomst. De locatie is ook ideaal, met goede bereikbaarheid en alle nodige voorzieningen in de buurt, wat het dagelijks leven een stuk makkelijker maakt. Wat Holland2Stay voor mij echt onderscheidt, is de professionele en snelle communicatie. Vragen worden snel en duidelijk beantwoord en je merkt dat ze echt meedenken. Ze hebben duidelijk ervaring met internationale huurders en begrijpen wat belangrijk is wanneer je een nieuwe start maakt in een ander land. Daarnaast verloopt alles digitaal en georganiseerd, wat het proces nog soepeler maakt. Van inschrijving tot contract en verdere opvolging alles voelt gestructureerd en betrouwbaar aan. Dankzij Holland2Stay voel ik me snel thuis en kan ik me focussen op mijn werk en toekomst in Nederland. Het geeft een fijn gevoel om te weten dat je kunt rekenen op een organisatie die haar zaken goed op orde heeft. Ik raad Holland2Stay dan ook zeker aan aan iedereen die op zoek is naar een veilige, betrouwbare en comfortabele woonoplossing in Nederland. Voor mij maakt het echt een groot verschil in mijn start hier.

Terrible service in general. Plus watch out for the same trick they always use to steal your deposit.
We checked in we sent in a report about the damage in the apartment and to the walls. They said this is wear and tear.
Then they charge you for wear and tear on curtains (lol), mattress (lol) because you slept on it, and then almost 900 euros to paint the walls that were already damaged.
I wish google allowed the upload of Pdfs to prove my points. In any case much better options out there.

Super easy and fast booking process. No hidden fees, customer service always available for clarifications. Recommended!

I recently received my apartment through Holland2Stay, and I would like to share my positive experience.

From the beginning of the rental process until receiving the keys, the team was very supportive, professional, and responsive. The process was clear and well-organized, which made everything much easier, especially as someone going through relocation.

I truly appreciate the effort and assistance provided by the Holland2Stay team throughout the entire journey. They were always available to answer my questions and guide me step by step.

The apartment was delivered as expected, clean, and in good condition, which made the move-in smooth and stress-free.

Thank you to the entire team for your support and professionalism. I highly recommend Holland2Stay to anyone looking for a reliable and efficient rental experience.