HomeLoft New Zealand レビュヌ 342

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TrustScore 5段階評䟡の3.5

3.6

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5぀星のうち1の評䟡

Send Electrical equipment that suits New Zealand std.Be supportive fully reimburse costs incurred when returning products. Get rid of your stalling tactics regarding the email threads never ending d... もっず芋る

5぀星のうち5の評䟡

I ordered the wrong product but the customer support person made the problem disappear for me. I changed my order and was even given a discount for placing the new order rather than just getting a ref... もっず芋る

5぀星のうち5の評䟡

Company reached out to ask me if I would prefer a replacement for the style of pillows I ordered that were out of stock. They sent images of a similar product, and simply sent those instead and refund... もっず芋る

5぀星のうち4の評䟡

Warning! Some electronics sold on this site won't work in NZ! I bought a Hakko soldering iron used for stained glass. There is no indication on the webpage that it is a US appliance and that it would... もっず芋る


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3.6

たあたあ

TrustScore 5段階評䟡の3.5

342件のレビュヌ

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5぀星のうち4の評䟡

I bought a beautiful fire-surround but


I bought a beautiful fire-surround but I was a little frustrated there was nothing in the advertisement to suggest I was buying from an American company.My current values are inconsistent with what is happening in the US under the current administration so I would not have purchased had I known.

The exporter also did not enclose a full copy of the invoice so my purchase was held up at customs however were very receptive to sending this through when I contacted them. The UPS Customs agent was fabulous at getting my purchase through quickly.

The US angle really did frustrate me and I was worried that I might be charged additional customs and the GST at that point. I had thought at my purchase that the cost was GST inclusive but when it went to customs, I was unsure.

There were no further charges payable by me however and my fire surround is stunning so I got there in the end.

2026幎1月22日
自発的なレビュヌ
5぀星のうち1の評䟡

Ordered a sheet set I believed was from


Ordered a sheet set I believed was from NZ. Has not arrived tho they claim it was delivered. DHL does not recognise the tracking number. Bitterly disappointed not to have received the goods. I have exhausted all lines of Enquiry re postage 10/02/26.
However I have now received a full refund. In the end the customer service met my expectations

2026幎1月17日
自発的なレビュヌ
HomeLoft New Zealand ロゎ

HomeLoft New Zealand からの回答

Hi Lyn,

We apologize for the inconvenience. Your order is important to us, and we’re working to resolve the issue quickly.

I’ve sent an email to your registered email ID, and I would appreciate it if you could continue the conversation there. We hope you’ll give us another chance to serve you better in the future.

Thank you for your understanding and patience.

Regards,
HomeLoft

5぀星のうち1の評䟡

Everything was wrong

Everything was wrong. Wrongly informed. Got sent a product that was not suitable for nz voltage standards. Will never order from here again.

2026幎1月22日
自発的なレビュヌ
HomeLoft New Zealand ロゎ

HomeLoft New Zealand からの回答

Hi Paea,

We apologize for the inconvenience regarding your product. Your feedback is essential to us, and we’ll take corrective actions.

I’ve sent an email to your registered email ID, and I would appreciate it if you could continue the conversation there. We hope you’ll give us another chance to serve you better in the future.

Thank you for your understanding and patience.

Regards,
HomeLoft

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