Hooked On Hookah  レビュー 36

Hooked On Hookah からの回答

2025年6月26日

We’re sorry to hear about your concerns and appreciate the opportunity to clarify.

We did receive your messages via our online system and attempted to reply promptly. However, our responses bounced back due to an incorrect email address provided with your order. This meant we were unable to reach you directly to provide updates.

We can confirm that you selected standard delivery at checkout, and your order was dispatched accordingly. Our records show your parcel was delivered on 24th June, which falls within the standard delivery timeframe provided at the time of purchase.

We understand your frustration and are always striving to improve. However, we would like to note that this review may be misleading, as your order was delivered as expected and communication was attempted on our part. We’re happy to assist further and invite you to update your contact details so we can ensure smooth communication in future.

Hooked On Hookah からの回答

2025年6月2日

Thank you for taking the time to share your feedback with us. We're genuinely sorry to hear that the shisha flavour you received did not meet your expectations.

At Hooked On Hookah, we take great pride in offering only authentic, high-quality products to our customers. Please rest assured that we do not deal in fake or imitation products of any kind. Shisha tobacco, like all natural leaf products, can sometimes vary in taste and strength due to several factors — including the batch of tobacco, how it's packed, airflow setup, type of charcoal used, and even the device it’s being smoked from.

We understand that flavour experience is very personal, and we're always here to help troubleshoot or advise on how to get the best possible session.

If you feel there may have been an issue with your order, we kindly ask that you reach out to our support team directly. We are committed to customer satisfaction and will do our best to offer a fair and reasonable resolution.

We appreciate your understanding and hope to have the opportunity to serve you better in the future.

Hooked On Hookah からの回答

2025年3月29日

Dear Isuf Kasa,

Thank you for your feedback. We want to assure you that all our products are 100% original. As noted in the product description, packaging may vary from time to time. Additionally, we have been in communication regarding your order, and at no point have you mentioned any concerns about the item you received.

If you do have any issues, we would truly appreciate it if you contact us directly so we can work towards a resolution. Customer satisfaction is very important to us, and we are happy to assist in any way we can.

Best regards

Hooked On Hookah からの回答

2024年11月6日

Hi Shamal Sheykha,

Thank you for taking the time to leave a review. We want to reassure you that all of our products are 100% authentic and sourced directly from trusted suppliers. To ensure we can provide the best value with low shipping costs, packaging may vary at times, but this does not affect the quality of our products.

We noticed you didn’t reach out to us directly with any concerns. If there is ever an issue, we urge you to contact us directly so we can address it promptly and ensure you have a positive experience with Hooked on Hookah.

Best regards,
The Hooked on Hookah Team

Hooked On Hookah からの回答

2023年11月28日

Dear Sabrina Murrell,

We wanted to inform you that your parcel was delivered on 24-11-2023. Regrettably, there was an unforeseen delay beyond our control. Despite sending out tracking details within the specified delivery exception dates, the delay occurred within the Royal Mail delivery network.

We sincerely apologise for any inconvenience this may have caused. As a gesture of goodwill, we have processed a full shipping refund to your payment method.

Best regards,
Hooked on Hookah

Hooked On Hookah からの回答

2023年11月21日

Adrianna, it's consistently a pleasure serving you. We extend our heartfelt gratitude for your ongoing support, and we remain committed to delivering the highest level of service possible. Thank you for choosing us.

Warm regards,
Hooked On Hookah

Hooked On Hookah からの回答

2023年11月21日

Dear Mr. Othman Khalil,

We are pleased to inform you that your parcel, tracked under reference number TWSL6048253GB, was delivered and signed for by your concierge on November 7th. Throughout the process, we maintained constant communication with you via email, especially during the period when ParcelForce was working to locate your package. It's worth noting that the delay was beyond our control, and we appreciate your understanding in this matter.

At Hooked On Hookah, we take pride in fulfilling customer orders within the delivery exception dates specified during the checkout process. We are delighted that ParcelForce has successfully delivered your parcel. We sincerely apologise for any inconveniences caused by the delay and appreciate your custom.

Best regards,
Hooked On Hookah