Hooks & Needles レビュー 424

Hooks & Needles からの回答

4日前

Dear Customer,

We sincerely apologize for the difficulties you experienced when trying to log in and cancel your subscription. We understand how frustrating this must have been, especially when you were unable to access your account due to your email appearing invalid.

Please ensure that you are logging in via our UK website, if you are a UK customer, our UK website is hooksneedles.co.uk, as your account is registered there.

We have also looked into this for you and can confirm that your subscription has already been fully canceled. There will be no future charges or further boxes sent to you.

As a gesture of goodwill, we have also gone ahead and issued a full refund for your April box. Please allow some time for the refund to reflect in your account.

We are very sorry for the inconvenience and the frustration this situation has caused.

Hooks & Needles からの回答

5日前

Hello,

Thank you for sharing your feedback! We're so glad to hear you're excited about the knitting box and that you loved the patterns, wool, and magazine. We truly appreciate you bringing up the concern regarding the free welcome pack.

We completely understand how disappointing it can be to receive crochet patterns when you specifically signed up for knitting. Our goal is to offer a personalized and enriching experience for every crafter, and we'll definitely take your suggestion into account to ensure the free welcome content better aligns with the craft you’ve chosen.

We’re always striving to improve, and your feedback helps us deliver a better experience. We hope you continue to enjoy the wonderful projects in your box, and feel free to reach out if you ever need further assistance or have more ideas to share!

Hooks & Needles からの回答

2026年3月16日

Hi Lashaun,

Thank you for sharing your feedback. We’re so sorry for the frustration you experienced with receiving duplicate kits and for the delays in our support responses. We completely understand how disappointing this must have been.

After reviewing your account, we found that the duplicates were due to two active subscriptions on your account, one started on April 11, 2024, and another on October 26, 2024. Because of this, each month you were receiving two boxes, and any new subscription starts from Box 1, which is why you were seeing repeated kits. We sincerely apologize that our support team wasn’t able to resolve this for you in a timely manner.

Since May 2025, we’ve made significant improvements to our processes and support to prevent situations like this. We would really love to have you back as a customer. If you’d like to return, please email us, and we’ll apply 40% off your next box. We’ll also make sure you have only one active subscription and that it continues from where you left off, so no more duplicate boxes.

We truly appreciate your feedback and hope we can make your experience with us a positive one.

Hooks & Needles からの回答

2026年2月4日

Hello Anita,

Thank you for sharing your experience with us. We're truly sorry to hear about the issues you've encountered, and we completely understand your frustration. It’s never acceptable for you to have to wait that long for a response or deal with confusion when trying to unsubscribe, especially after what should have been a positive experience.

We deeply apologize for the inconvenience this has caused. We take this seriously and will be addressing these concerns with our team to avoid this happening again.

Thank you again for bringing this to our attention, and we hope to regain your trust in the future.

Hooks & Needles からの回答

2026年2月4日

Hello,

Wow, thank you so much for your kind words! We're absolutely thrilled to hear that the box exceeded your expectations and that you loved the yarn and the quality of everything. Your feedback truly means the world to us.

We’re especially grateful that you noticed the extra effort we put into our customer service. Our team is dedicated to making sure every part of your experience is top-notch, so it’s wonderful to hear that it made a difference for you.

Thank you for being a part of the Hooks & Needles family – we can’t wait to continue supporting your crafting journey. If there’s anything else we can do for you, please don’t hesitate to reach out. Happy crafting! 💖✨

Hooks & Needles からの回答

2026年2月4日

Hello!

Thank you for sharing your feedback, and we’re genuinely sorry to hear that your experience with our yarn and patterns wasn’t up to your expectations. We strive to provide high-quality products that inspire creativity, so it's disheartening to hear that the yarn unraveled and the patterns didn’t meet your standards.

We take all customer feedback seriously, especially when it comes to product quality. We would love to look into this further to make sure we're providing the best experience for you and other crafters. If you'd be willing to reach out to our customer support team, we’d be happy to assist with any issues with the yarn or patterns you’ve received.

We’re also constantly working on improving our patterns to make sure they’re fresh and exciting, and we'd love to hear more about what you’re looking for in your crafting projects. We appreciate you taking the time to share your thoughts, and we hope to make things right for you.

Hooks & Needles からの回答

2026年2月4日

Hello Janet,

Thank you so much for sharing your experience with us. We truly understand how frustrating it must be to feel like you’ve been waiting for something you’re excited about, only to face these hurdles. We sincerely apologize for the delays and for the time you’ve spent trying to get in touch with us.

We know how important it is to feel heard, and we're so sorry that we haven't made this process easier for you. While we continue to work on improving our phone support, we also offer other ways to get in touch, like through email support@hooksneedles.com, live chat on the website or messaging us on Facebook/Instagram. Our team is ready and eager to help resolve this issue as quickly as possible.

We really appreciate your patience, and we’re here for you every step of the way. Please don’t hesitate to reach out via any of these channels - we’re committed to making this right. Thank you again for being part of the Hooks & Needles family. We genuinely value your support and want to make sure you have the best experience possible.

Hooks & Needles からの回答

2026年1月15日

Hi there!

We’re so excited to hear that you loved the variety in your first box. It’s great to know that the coordinated yarn and fun projects brought a smile to your face. We’re all about creating a perfect crafting experience, and it’s amazing that we got it right for you!

We can’t wait to surprise you with the next box - we’re sure it’s going to be just as exciting!

Happy crafting and thank you for being part of the Hooks & Needles community! 💖

Hooks & Needles からの回答

2026年1月15日

Hi there!

Thank you so much for your kind words. We’re thrilled to hear that you had such a smooth experience with ordering, delivery, and the quality of our products. We’re all about making crafting easy and fun, and it’s wonderful to know we hit the mark for you 🎉

Happy crafting, and thank you for being part of the Hooks & Needles family! 🧶💖

Hooks & Needles からの回答

2026年1月15日

Hi there!

We’re so sorry to hear that your first experience wasn’t as exciting as we had hoped! Especially when you’re gifting it to someone special.

We’re glad to hear you’re giving us another month - we’re confident that with our next box, you’ll feel the love and care we put into every detail.

If you have any questions or concerns, please don’t hesitate to reach out to our support team at support@hooksneedles.com (for US customers) or help@hooksneedles.com (for international customers). We’re here for you!

Thanks so much for sharing your thoughts, and we can’t wait to turn things around for you next month 💖

Hooks & Needles からの回答

2026年1月15日

Hi there!

We're so happy to hear you’re excited about receiving your yarn and the ideas we’ve curated for you! We totally get that customs charges can be a bit of an unexpected hurdle, and we’re really sorry for any inconvenience that caused.

We’re always looking for ways to improve, so your feedback is super helpful! If you have any questions or need further assistance with customs or anything else, please don’t hesitate to reach out to our support team at help@hooksneedles.com (for international customers) or support@hooksneedles.com (for US customers).

We’re here to help!

Thank you for sharing your experience - happy crafting! 🧶💖

Hooks & Needles からの回答

2026年1月15日

Hi there!

We're really sorry to hear that your kit didn't meet your expectations. We totally understand how frustrating it can be, especially when you're investing your time and money. For over £30, you should feel excited about your project, and it sounds like we missed the mark this time.

We'd love the opportunity to make things right! Please feel free to reach out to our customer support team at support@hooksneedles.com (for US customers) or help@hooksneedles.com (for international customers). We’re here to listen and help however we can.

Thank you so much for your feedback - we’re always working to improve, and your thoughts are invaluable to us 💖

Hooks & Needles からの回答

2026年1月4日

Hi there!

Thank you so much for your kind words - and what a thoughtful gift from your husband! We’re honored to have an experienced crocheter and certified teacher like you enjoying our boxes 😊

It means a lot to hear that you’re loving the yarn and finding joy in the patterns - whether they’re a playful break or a fun twist on familiar stitches. We work hard to strike that balance between approachable and inspiring, so this truly made our day.

We’re so excited to keep surprising you with what’s coming next. Thanks again for being part of the Hooks & Needles family - your creativity is exactly why we do what we do 💛

Hooks & Needles からの回答

2026年1月4日

Hello there!

Thanks so much for your review - and we’re thrilled to hear you made the bunny lovey! It's such a sweet project.

We totally understand the disappointment about not being able to complete the purse, too. Just to clarify: each issue of our project magazine includes a note on how many full projects you’ll be able to complete with the yarn provided. In most boxes, we offer bonus patterns so you can choose what to make - but there’s typically only enough yarn for one of the featured projects, not all of them.

We’ll make sure this is even clearer moving forward. And if you’re ever unsure, our team’s always happy to help!

Thanks again for being part of the Hooks & Needles family - we’re lucky to have crafters like you 💛

Hooks & Needles からの回答

2025年12月16日

Hello!

First off, thank you so much for your kind words about the yarn. We love that you’re enjoying the softness and those color pops (aren’t they dreamy?).

You’re absolutely right to call out the mismatch on the hook size vs. yarn weight. That feedback helps us grow, and we’re already working on making those pattern pairings more spot-on in future boxes. In the meantime, we totally admire how you adjusted and found your own flow. That’s exactly the kind of creativity we’re all about!

Thanks again for crafting with us 💌

Hooks & Needles からの回答

2025年12月2日

Hey Leslie!

Thank you so much for your wonderful feedback.

We're so happy to hear that you're enjoying the projects, the surprise element, and the articles. It's great to know that the yarn and tools are meeting your expectations. We’re thrilled that you’re having fun with the projects, and we can't wait to bring you even more exciting crafting experiences in the future! Happy crafting! 😊

Hooks & Needles からの回答

2025年12月2日

Hello Cheryl,

We're thrilled to hear you loved the complete kit. We’re always excited to provide everything you need for a fun and creative crafting experience. Happy crafting, and we can’t wait to surprise you with more kits in the future! 😊

Hooks & Needles からの回答

2025年12月2日

Hello Pam!

Thank you for sharing your feedback, and we're truly sorry to hear that your experience didn’t meet expectations. We understand how important it is to receive items that are both useful and timely. Your comments about the duplicate crochet hooks and the pattern and yarn being from a previous season have been noted, and we will certainly take them into consideration as we continue to improve our offerings.

We want you to feel excited about each box you receive, and we would love the opportunity to make things right for you. Please feel free to reach out to our customer support team at support@hooksneedles.com if you’d like assistance with an exchange or if there’s anything else we can do for you. Your satisfaction is really important to us!

Hooks & Needles からの回答

2025年11月4日

Hello Sheryl,

We truly appreciate your thoughts and understand that value is an important factor when choosing a crafting kit. We’re always working to ensure our boxes provide the best quality and experience possible. We’ll definitely take your comments into consideration as we continue to improve. We hope you continue to enjoy your crafting, and if there's anything else you'd like to share, we’re here to listen!

Hooks & Needles からの回答

2025年11月4日

Hello Courtney,

Thank you for sharing your experience! It’s wonderful to hear that the videos were helpful, especially when the instructions can be a bit tricky at times. We’re also glad you loved the free gift. It’s great to have a fellow crafter who’s revisiting their childhood hobby, and we’re thrilled to be a part of your crafting journey.