hopstohome.com.au レビュー 

hopstohome.com.au からの回答

2021年12月19日

Thanks for taking the time to share your feedback Blake, we do appreciate it and take it onboard. Sorry that December's pack didn't hit the mark for you. The Pilsner was actually a special collaboration beer between Hops to Home and Hop Nation; one of a kind and fully exclusive to Hops to Home members. You do have the option of skipping a month via your account online should you feel the upcoming beers won't hit the spot for you. You can message us at any time prior to the 15th and we can let you know what's coming up. Given that we're now moving into a quieter season the delivery timeframe should be a lot quicker as well. We appreciate your feedback on the freshness and value of our beers too, so hopefully they're worth you sticking around for a bit longer! 😊 Cheers from the Team @ Hops to Home 🍺

hopstohome.com.au からの回答

2021年12月19日

Thanks for taking the time to provide your feedback Nigel. We do appreciate your thoughts on delivery, it's the crazy season of the year and updates aren't always available online unfortunately. We do hope you're enjoying your fresh crafties though! Cheers from the Team @ Hops to Home 🍻

hopstohome.com.au からの回答

2021年12月19日

We're so thrilled you're enjoying your Hops to Home fresh craft beer experience Stephen! Thanks for taking the time to provide your feedback, we really appreciate it. Don't forget that you and a friend can receive a 25% discount on your next subscription for any new customers referrals you put our way! Cheers from the Team @ Hops to Home 🍻

hopstohome.com.au からの回答

2021年12月19日

Thanks so much for taking the time to provide your feedback! We really do appreciate it and we're thrilled you enjoyed your fresh craft beer experience with us! Cheers from the Team @ Hops to Home 🍻

hopstohome.com.au からの回答

2021年12月10日

Thanks for your review Jason! We're stoked to hear you're enjoying your fresh craft beer journey with us! Cheers! 🍻

hopstohome.com.au からの回答

2021年12月7日

Thanks so much for your awesome review Damian! We're super chuffed to hear this, we really appreciate your support! Thanks from the H2H Team! 🍺

hopstohome.com.au からの回答

2021年11月29日

Thanks for the great review Fernanda. We are so happy you love the beer and service.

Cheers

Team @ Hops to Home

hopstohome.com.au からの回答

2021年11月24日

Hi Jamie,

Our regular subscription charge/order generation is the 15th of the month; with beers shipping on the first Monday of the following month. We were able to send you your first pack early. Usually our cut off date for orders is the 28th of the month prior - and your order was placed on 2nd October; hence your October shipment, rather than having to wait until November for your first pack.

Your second pack will ship on Monday 6th December and your third pack on Monday 3rd January 2022.

Hopefully this clarifies! We do hope you've enjoyed your first pack 🙂

From the H2H team

hopstohome.com.au からの回答

2021年11月15日

Hi Kian, thanks for your review! Really pleased to hear you're enjoying the beers, the selection and the price point too. Thanks from the Team @ H2H 😊

hopstohome.com.au からの回答

2021年11月15日

Hi James, thank you for your rating and review! We're chuffed to hear you're enjoying your fresh craft beer journey with us! Thanks from the Team @ H2H 😊

hopstohome.com.au からの回答

2021年10月28日

Hi Shamma,

Thanks for taking the time to leave the review and we are happy to hear you enjoyed sampling some new beers.
Also appreciate you acknowledging the delays recently from Covid and for your understanding.

Cheers

From the team
@H2H

hopstohome.com.au からの回答

2021年10月28日 に更新

Hi Aaron,

Your feedback is completely fair and we are sorry for the delays you have experienced from our shipping company. We are hoping the shipping to be improved next month and your 3rd delivery back within expectations.
Confident you will enjoy the beers in the next deliveries.

@Team Hops to Home

hopstohome.com.au からの回答

2021年10月28日

Hi Andrew, thank you for your rating and review. Really glad that you are enjoying you beers! Thanks from the team @ H2H 😊

hopstohome.com.au からの回答

2021年10月19日 に更新

Hi Sharon,

We are sorry for the delays that are being experienced with shipping your first order with us. We completely understand how frustrating this is.

We do ship our pack normally on the first Monday of the month (as advised on our website), which would have been 2 weeks after your order. Unfortunately due to unprecedented delays from our shipping partner (Australia Post), the collection was delayed by 10 days. We can confirm your order has been shipped and you can track with Australia Post via your tracking number.

You can also read more about the delays they are experiencing via their website here:

https://auspost.com.au/service-updates/current-covid-19-impacts?src=track-comms-domestic-delays

We can assure you the beers were kept fresh and cold in our cool room until they left so we confident you will enjoy them. If you have any concerns about quality once received please do contact us directly.

We are currently working with Australia Post on an alternative pick up solution for next month to mitigate future delays as we approach an already busy delivery period.

Hope you enjoy your first beer pack and we appreciate your patience.

Thanks from the Team @ Hops to Home

hopstohome.com.au からの回答

2021年10月19日 に更新

Hi Michael,

We are sorry for the delays that are being experienced with shipping your first order with us. We completely understand how frustrating this is.

We do ship our pack normally on the first Monday of each month (as advised on our website) which would have been 3 weeks after your order. Unfortunately due to unprecedented delays from our shipping partner (Australia Post), the collection was delayed by 10 days. We can confirm your order has been shipped and you can track with Australia Post via the tracking number.

You can also read more about the delays they are experiencing via their website here:

https://auspost.com.au/service-updates/current-covid-19-impacts?src=track-comms-covid-delays-nsw

We can actually see that this morning it arrived in Sydney so hopefully it will be with you soon!

We can assure you the beers were kept fresh and cold in our cool room until they left so we are confident you will enjoy them. If you have any concerns about quality once received please do contact us directly.

We are currently working with Australia Post on an alternative pick up solution for next month to mitigate future delays as we approach an already busy delivery period.

Hope you enjoy your first pack of beers and we appreciate your patience.

Thanks from the Team @ Hops to Home

hopstohome.com.au からの回答

2021年10月19日 に更新

Hi Damaris,

We are sorry for the delays that are being experienced with shipping the gift pack to your husband. We do ship our pack normally on the first Monday of the month (as advised on our website); which would have been 2 weeks after your order.

Unfortunately due to unprecedented delays from our shipping partner (Australia Post), the collection was delayed by 10 days. We can confirm your order has been shipped and you can track with Australia Post via the tracking number.

You can also read more about the delays they are experiencing via their website here:

https://auspost.com.au/service-updates/current-covid-19-impacts?src=track-comms-covid-delays-nsw

We can assure you the beers were kept fresh and cold in our cool room until they left so we are sure your husband will enjoy them. If you have any concerns about quality once received please do contact us directly.

We appreciate your patience.

Thanks from the Team @ Hops to Home

hopstohome.com.au からの回答

2021年10月19日 に更新

Thanks for taking the time to provide the feedback. We will take it on board and we do appreciate it.
Kind Regards Team @ Hops To Home

hopstohome.com.au からの回答

2021年9月23日

Hi Kate, so sorry to hear that you have had this experience with shipping. Unfortunately this month has been particularly difficult due to Covid delays and Aus Post our shipping partners stopping deliveries for all Ecommerce stores due to a backlog in their system.
We will log a case with Aus Post to track down the delivery and get in touch with you by email.

Thanks

Hops to Home

hopstohome.com.au からの回答

2021年9月23日

Thanks Allan appreciate the kind words and support! :)

Hops to Home

hopstohome.com.au からの回答

2021年9月23日

Hi Sean, thank you for your taking the time to write a review and would sincerely like to apologise for the delay in shipment, thus resulting in a bad experience.

Please send us an email at info@hopstohome.com.au and we would be happy to have look into why you were charged again and to also to see how far your package will be. Your beers will still be fresh, but can understand your frustration on waiting for them.

We are sorry for any inconvenience caused.

Kind regards
Team @ Hops to Home