Horeca.Com レビュー 

The delivery was quite disappointing, they left my freezer outside the building! They were suppose to deliver 2 days before, but they delivered when they wanted and without clear previous notice, not even a phone call to tell me they were on their way, just until they got to the building (before the estimated time of arrival) and since it was too early, and I couldnt answer their call, they just approved the dirver to leave it in the street, very unsafe for an equippment of more than 1 thousand euros. Also inconvenient because it is super mega heavy and we had to gather people to put it inside. You need to improve your delivery service.

Goed en betrouwbare leverancier die met je mee denkt in oplossingen

Haven't seen so fast and competent customer service anywhere else.

Wij hadden met spoed een nieuwe doorschuifvaatwasmachine nodig. Op dinsdagmiddag komen kijken en op vrijdagmiddag stond het toestel er. Geheel klaar voor gebruik. De heren van de installatie hebben de keuken vervolgens piekfijn achtergelaten.

I rarely leave negative reviews, but this experience has been extremely disappointing ,especially for a company selling “professional” equipment to businesses that depend on reliability.

I purchased a brand new Maxima Bakker 800L freezer through Horeca.com. Just 7 days after delivery, the freezer stopped freezing properly and could no longer reach the set temperature of -22°C. As a result, I lost a significant amount of prep and stock for my business.

I immediately contacted customer service and was asked to provide multiple photos and videos, which I did straight away. Horeca.com then needed to “contact Maxima,” a process that already took two full days while my products were defrosting.

After turning the freezer off for 24 hours and restarting it, it temporarily seemed to work again. No technician was sent, no replacement offered, and no actual solution was provided.

Two weeks later, exactly the same issue happened again. Another batch of products lost.

I contacted customer service again on May 4th. To my surprise, I was once again instructed to fully defrost the freezer. For a professional freezer in a working horeca business, having to defrost the unit every couple of weeks is obviously not a realistic or acceptable solution.

I followed all instructions regardless, and the freezer still does not function properly.

To be fair, the employee handling the emails was initially responsive and polite. However, after I requested immediate action due to the freezer being brand new and still under warranty, communication completely stopped.

Today, May 8th, I called again and was promised a callback to discuss a solution. That callback never came.

Now it’s the weekend, meaning I will likely be left without a functioning freezer, without updates, and without support for at least several more days, while continuing to risk further losses to my business.

A professional kitchen cannot operate like this. Equipment failures can happen, but the real test of a company is how they handle the problem afterward. Unfortunately, based on this experience, I cannot recommend Horeca.com or Maxima to any serious horeca business that depends on proper aftersales service and urgent technical support.

Hele vlotte levering.
Heel makkelijk te bestellen en heel vriendelijk aan de telefoon.

Malgré quelques cafouillages de livraison dont une partie m'est imputable, le sav est resté très professionnel dans ses échanges. Leur réponses ne se fait jamais attendre. L'emballage du pétrin est incroyable, il est protégé et est arrivé en parfait état.

via chat bevestigde bestelling, dag daarna al in huis! Perfect, danku.

Zeer duidelijke site, super snel geleverd.

Vooral duidelijk

Vooral duidelijk welke onderdelen je nodig hebt, en wat je moet bestellen om service te verlenen aan je eigen apparaat

De benodigde producten waren op voorraad en snel geleverd

Heel goede levering, top product en scherpe prijs
Was al na 2 dagen geleverd met afspraak van tijd. Top

Bestellen ging eenvoudig. Voorwaarden zijn duidelijk. Levering ging ook snel en prima.

fest delivery. good quality

Schoonmaakpillen besteld, en die zijn netjes bezorgd.

Prima service en afhandeling koopproces: zoals bij bestelling was bevestigd vond er afstemming plaats mbt leverdata vooraf door transporteur. Koelkast werd netjes binnen (begane grond) afgezet en niet voor de deur zoals formeel in de voorwaarden was vermeld.
Wijnklimaatkast is eenvoudig te bedienen en ziet er ook fantastisch uit! Had al een gewone koelkast van Liebherr en was daar ook zeer tevreden over..

I do not recommend it! They sent the wrong product and they are not willing to exchange it.